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    Alter Collision

    4.8 (14 reviews)
    Closed Closed

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    Response time

    20 minutes

    Response rate

    100%

    Services - Alter Collision

    Bumper repair

    Collision repair

    Auto customization

    13 More Services

    Dent removal

    Auto exterior customization

    Auto frame straightening

    Auto frame testing

    Auto hail damage repair

    Auto mirror repair

    Auto mirror replacement

    Paint and scratches

    Vehicle painting

    Auto steering and suspension repair

    Rear-end damage

    Auto window repair

    Auto window replacement

    Alter Collision Photos

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    Recommended Reviews - Alter Collision

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    3 years ago

    John has provided service on two of my cars in the last year and the work and customer service is top notch.

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    4 years ago

    They made the repairs within 5 minutes of my arrival. The price was reasonable. Very friendly manager.

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    10 years ago

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    13 years ago

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    Ask the Community - Alter Collision

    Review Highlights - Alter Collision

    I had John and the guys paint some motorcycle parts for me (fenders and a rear fairing piece) for my Triumph.

    Mentioned in 4 reviews

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    Safelite AutoGlass

    Safelite AutoGlass

    2.4
    (81 reviews)

    It's safe to say your experience will be a painless and enjoyable one at this Safelite location…read more (I had to replace my back windshield on a 2019 Dodge Ram.) The gentleman who worked at the customer service desk was extremely pleasant and helpful. He explained the entire process clearly with all my pricing options. He worked diligently to find a drop-off time that would accommodate my busy work schedule. He sent me text messages to update me on the status of my repair and arranged things so I could pick up my truck after hours. My new windshield looks great and the workers were careful to keep my truck nice and clean. Complaint- There isn't a convenient method to get ahold of an actual human to answer quick questions. I had to make my initial appointment online and mistakenly ordered the wrong window. I didn't realize this until I arrived at my appointment. This mishap cost me an extra day because they didn't have the window I needed in stock. This mistake would have been avoided if I was able to make my appointment with a human.

    Poor Customer Service!!!!! I received a call from the Safelite repair office in Clinton Township…read more The Person I spoke with Christina explained my insurance wasn't verified and I needed to call my insurance company to help expedite the claim for service scheduled for tomorrow. Needless to say this isn't how businesses is conducted for windshield repair. I asked to speak to the manager on duty (Jim) and he was useless as well and he thought having poor customer service was a good idea. I will NEVER use this company and I hope anyone that reads this review doesn't give this company their business. Let me also add poor customer service has consequences. I wonder if the Safelite Corporation knew what kind of employees work for them. Looking at the reviews something needs to change.

    Alter Collision - bodyshops - Updated June 2026

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