Part of my car's undercarriage unclipped this past weekend and it was dragging on the ground. I went into B & B this morning and spoke to a person I assume is the owner or manager. He looked at my car and explained that the shield came loose and what they need to do to fix it. This helped me manage my expectations. They resolved the issue fast and I wasn't in there for more than 15 minutes. My biggest concern at a garage is that the men will take financially advantage of, and they ended up not even charging me because it was a minor repair. Would recommend this place to anyone. And they have a cute garage dog. read more

Randy & the team at B and B take great care of you and your vehicle and will give you straight answers. No bs.

On time and did a great job. Friendly staff and good price. Were able to get the parts right away and started sooner than anticipated

My husband went to B & B today to get an estimate for damage that was done to my car by my neighbor. He called ahead to see if an appointment was required. It was not required, and he told them he'd be right over. He walked in and two employees sitting at desks a few feet away were discussing the best way to load pallets. Never acknowledged him or made eye contact. Another woman was talking to a delivery guy and indicated that someone would be with him in a minute. A minute passed. In fact, several minutes passed, while the two male employees continued to discuss proper pallet loading and the female employee continued to shoot the $h!t with the delivery dude. After several minutes of just standing there waiting for someone to provide the estimate he called ahead for (3-4 minutes, by his estimate) he slowly made his way to the door, opened the door, and left. At no point did any employee there make an effort to stop chatting about non-work-related things and provide some customer service. Remember the old adage about only having one chance to make a good first impression? This place is a hard pass. read more

Love this place. I went to a few body shops when my car got hit, and Nick was the only one who actually got on his hands and knees to do a thorough check of the damage to give me a realistic estimate. He was able to get my car in relatively fast and was kind, genuine, and stayed in communication throughout the process. Hopefully I don't need to need to fix my car again........ but if I do i'm coming back here. read more

Best in town. Randy and his crew took care of a loose bumper, and a few winters ago, the shop replaced the hood on my car... (it was the same price as to repaint the original)... they did a fantastic job for both and I recommend the shop to anyone in need of auto body work!! My family has been here many times over the years. Can't go wrong! read more

I scratched my car and broke the side mirror when backing up in my company's employee garage. I went to B&B Collision and Nick provided quick estimate and multiple suggestions for the repair. The part was discontinued and he was able to find a used one for me, which looks new and much cheaper. The touch up looks great and I am very satisfied. read more

B And B Collision - Cracked side mirror - Body Shops Near Me - Royal Oak, Michigan

Our car had a small chipped paint area that we were worried about, and when we called, B&B Collision were very responsive. We were able to drive our car to the shop 30 minutes later, and have it evaluated for an estimate. Tristan was friendly and gave us both a reasonable estimate and his honest opinions regarding the matter. He did not try to pressure us, and even offered to paint over the chip for free on the spot, which was just above and beyond. Thank you so much! read more

My moms car was involved in a hit and run and we placed a claim through the insurance company (State Farm) and they recommended we go here to get a quote since this shop is one of their certified auto repair shops that they use and let me tell you I am so happy that we did go with this shop!! We called to see when we could come by to get a quote and they actually said anytime you just pull up in front and call and they will have someone come out and give a quote. The guy we dealt with was Nick. He was super friendly and helpful. He wrote up a quote and said they could start on the car tomorrow. We were super happy they could get it in so quick so we said yes. There was previous damage done to the car on the back bumper which was my fault but we just had not gotten it fixed yet so we decided to pay out of pocket for that. He gave us a very reasonable quote for that. So to fix the front bumper and headlight and replace the back bumper it took a total of a week but that was ok. Nick did communicate that there were some issues with getting in some of the parts so that's why it took longer than usual. So we actually picked up the car today and let me tell you it looks brand new!! It looks amazing!! They cleaned the inside and outside of the car after doing the repairs which I thought was awesome! We have weather tech floor mats in the car and they actually went above and beyond and washed the mats off too!! The exterior looked spotless! They did an awesome job washing it and put tire shine on the tires! I feel Nick as well as the ones who did the work went above and beyond and did an amazing job! We are super happy with how it turned out! If you find yourself needing a repair on your vehicle from an accident or hit and run make sure you stop by here, you will not be disappointed!! Also I forgot to mention when we went in to pick up the keys and pay they actually sanitized the keys which I thought was nice. All the staff had their masks on properly, there was hand sanitizer available and they followed all covid precautions. I would recommend this place again and again! read more

Truck was side swiped and quickly reached out to Randy - and he was MORE then helpful with getting a quote, and moving forward with the process. Work was done PERFECTLY. Thank you B and B Collision for a more than timely experience. - A satisfied customer read more

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I can't say enough about B & B. Randy and his team are not only courteous and very professional, but they do outstanding work. Took my elderly Mother's car there for a non-insurance claim and Randy and his team worked with her to keep her out of pocket costs low and the car looked like new when they finished. It was a pleasure doing business with them, highly recommended. read more

B & B replaced the front fender and fascia of my vehicle under an insurance claim. I didn't know at the time that they were not an authorized Allstate shop and that Allstate would not guarantee the repairs - it was up to B & B. 18 months later the fascia is splitting at an attachment and the fender is rusting around the entire wheel opening. Nick passed the poor paintwork off on the aftermarket fender supplier - said it was bad steel, and said the fascia split because I hit a curb when parking. He's wrong on both points. I've got 50 years experience as an automotive body engineer designing these parts and specifying how they're to be installed and painted. The repairs were done incorrectly and B & B will not stand behind their work. Too late for me, but maybe you can save yourself a headache by not using them for your repairs. Good luck! read more

I had a fender bender recently and needed to find a local collision shop. After getting quotes from three companies, decided to go with B&B. They were amazing-professional from start to finish. They also finished the job ahead of schedule and were several hundred dollars cheaper than the others. Very refreshing to see companies like this still exist. Highly recommended. read more

Randy and the crew do amazing work! My car was parked in a parking lot and the driver's insurance covered the repairs. Randy went above and beyond with working on the claim with the insurance company. What a pleasure to do business with him. My car has never looked better. Honestly, looks and smells like brand new! Thanks so much for everything. Highly recommend this company. read more

Randy and his team are not only great at what they do, but they are 100% transparent in the way that they operate and what they do. I had cosmetic damage on my front grill and they were able to rework it without costing me hundreds and hundreds of dollars, every other quote I received was almost 2x and they wanted to just replace everything without taking a real look at it. They were honest and really asked what I wanted and how I wanted it done, which is hard to find in a mechanic. They are honest, trustworthy and are a local business that's been in Royal Oak for over 40 years! I highly recommend the service provided by B & B! read more

Our car had and unfortunate encounter with road debris. Our experience with B&B was great. Our representative was very friendly and knowledgeable. The car was complicated and they made our life easy and less stressful. read more

I have a 2013 Ford Escape with red tri-coat paint that I keep immaculate. The bay door at Dean Sellers came down on my hood and damaged a small section that had to be repaired and painted. (That's a whole other story!) I was really bummed out but Nick assured me they would make it look like new and match the paint, no worries. When I saw my car and inspected the hood I was thrilled and relieved. In fact, they made it look better that when I brought it in, taking care of some of the other chips. Seriously, this was tremendous work and a job really well done. Randy, Nick, Wendy, Wes and the great staff are supper people to work with and I can't thank all of them enough. read more

I called 11 auto shops to get a quote from them with some pictures of the damage of my car. Most of them told me it is not possible (even though I just wanted a rough estimate and was out of town for extended period). Only B&B was kind enough to allow me to email them the pictures and get a quote. They replied the next day! Thank you! read more

My car was hit while it was parked in front of my house, I was recommended by my dad to tow my car to B&B Collision. I was upset about my car but Wendy was so patient with me and talked me through the entire process of getting my car fixed. I was given a free loaner car by B&B Collision, which they do for all of their customers and because my insurance company (Progressive) sucks. Wes was awesome and reassuring! The collision office was very professional and kept in contact with me throughout the month my car was being fixed. Nick was nice enough to communicate with me directly and allow me extra time to come up with my deductible. I recommend B&B Collision to everyone and anyone looking for a reliable place for any job small or big. read more

The best collision shop in Metro Detroit! Myself and my family have had numerous cars worked on there ranging from small dents to some serious body work and each and every experience has been fantastic. The prices are reasonable, timeframe amazing, work top notch and staff very personable. Randy, Wendy, Nick and team, thank you for all the great work over the years. You have a customer for life! read more

I can't express how happy I am with B&B! My car looks brand new, they finished it weeks before other places said they could, and saved us a lot of money. I will never go elsewhere from now on. read more

This place is fantastic. I had gotten another estimate from another collision shop which was not in writing and seemed really loosely-goosey, so no. Got a referral to B and B was was thrilled with the estimate process, communication and competitive pricing. Wes was very communicative throughout the process and the work done was top-notch. Highly recommend! read more

If you have unfortunately been involved in an accident, or have otherwise had your vehicle damaged, do yourself a favor and go to B & B Collision on Main Street in downtown Royal Oak. Courteous customer service and attention to detail are the norm here. I had a repair done to my vehicle today from a hit & run while my vehicle was parked. The repair is flawless, absolutely perfect, can't even see where the damage was! I have referred family and friends here for years and will continue to do so. read more

Nick and the staff at B & B provided me with the best experience I've ever had with a collision shop. In a 2 week period I was involved in TWO accidents in two different cars (neither my fault lol). One was my brand new F-150, and I was heart-wrenched over it. The other was an old Infiniti I had. Nick went above and beyond with both vehicles, even helping me with a couple things unrelated to the claims. His communication was excellent and he never over-promised me anything. The guys in the back deserve kudos as well. Their work was excellent all around. As a business owner myself, I am especially critical of the service I get from small businesses. You can tell Nick and the staff at B & B take pride in their work and the reviews speak for themselves. You guy's rock! Keep up the good work! read more

I won't recommend this place to anyone in my life. I got worst experience, Everyday they come up with new excuse not to deliver. Finally they asked to come and waited 1hr 40min to get my SUV back. I found new issues after i got home, Headlight didn't work and went back there waited for 3 1/2 hrs to fix. Found lot new scratches and new Hood was shaking and not aligned properly. i don't know how people are still going to this place. This is my experience this is up to you to take risk to go this place to fix your Car. Good luck.. read more

My car was sideswiped in a parking lot. No one was there initially when I parked, and I returned to see white paint on the rear panel from the car that hit me. I was livid! I HATE driving around in a car with dings and dents! My brother suggested B & B Collision to get it looked at, as he'd had very good service there. Nick could not have been nicer or more professional! While he told me he was working up a quote, he actually buffed out the damage and applied some touch-up paint!. I was over the moon!! Did NOT expect this for a 15 year-old car! Don't know how much longer I'll have this car, but Nick made it quite a bit more bearable, and I know who to trust and where I'll go for any future body work!! 5 STARS!!! read more

This is truly the best collision shops I have every dealt with. Randy was awesome! I stopped there at 7am and he had a quote ready for me with 15 minutes. He set me up with a rental car from Enterprise and had my truck back to me in about one week (which is impressive s considering it was Thanksgiving weekend). I highly recommend this business for all your bodywork needs! read more

Got a nasty dent and some big scratches, and Randy and his team got the car looking like new in less than 3 days and did so for a fair price. I hope to never need body shop services again, but if I do, I know I will use B&B again. read more

Why I chose (and am so happy I did!) B&B Collision: - Nick came highly recommended from my roommate for work on her vehicle and her brother's - Their quote was $1,200 compared to a $1,900 quote from another recommended body shop - Nick offered to touch up a few spots for free that needed paint and/or glue I was so pleased with the service at B&B from Nick and the others in the office. Everyone I came in contact with was pleasant, easy to work with, and most importantly respectful. It took about 5 minutes to go over the damages and review a quote. When I called to schedule service, it was about 5 days until I could bring it in. They even gave me a ride from my house when my car was ready, and it was sparkling clean and beautiful when I got it! I would highly recommend taking your vehicle here. I can say from experience they do great work and affordable work. read more

They sprayed and fixed the metal on a few body panels and did quality work as far as I can tell. I'll update the review down the road with info on how well it has aged. Only complaint is that it took a few days longer than promised, so I had to spend money for a rental car. This is typical with most body shops/auto places, but I tend to expect more. read more

I needed help with a headlight and they were super helpful. They were able to fit me in on the same day, we're friendly and took the time to explain the work they did in a way I actually understood. Would highly suggest! read more

Took in my 2009 Ford Escape because the area above the right rear tire had begun to rust. Worked with Nick T. Olsowy, manager. He estimated 4 days for the work. After that amount of time, I returned to pick up my car and it looked great! As the rust area was the only blemish to the body, my car now looks brand new! Nick was easy to work with and B & B did a great job! I highly recommend them! read more

I was recently hit in an auto accident and had damage all along the driver's side. I chose B & B Collision because I wanted a place that I could trust. They have been in the community for a long time and had good reviews. They called me with updates to the estimate so I was in the know with what they were saying to my insurance company. My insurance company deposited the payment into my bank account so I could pay them thru my debit card, they preferred to have the insurance check. As we had discussed, this is just the direction business is going and I haven't wrote a paper check in years nor did I have any, so they finally accepted my debit card. They are exploring different options for electronic payments so they can be more accommodating to their customers. The day after I got my car back, there was something that I wanted adjusted on it, I called and they got me right back in to adjust it. They are very customer focused!! read more

Had a wonderful experience at B and B Collision. Nick was super honest and easy to talk to. He was willing to work with me to meet my standards and budget. Many shops require you to go with the highest quote and level of service. B and B allowed me to chose the level of repair which saved me $2,000 and my car looks great! I would highly recommend choosing B and B for your collision repair. read more

Wow. I can't believe that I got this much bang for my buck. Randy is a pro. Another body shop wanted almost $800 to fix the slight damage I had to my rear bumper. Randy did the repair for about $100 and you cannot tell that the bumper was repaired. This body shop will continue to be my go-to place for as long as they are in business and as long as I am in the area. If I could give it 10 Stars I would. read more

B And B Collision - The bumper is all fixed! - Body Shops Near Me - Royal Oak, Michigan

Great place to take your car. Excellent customer service, great work, complete the job as promised (early in my case!) It has been my experience that body shops notoriously over promise and under deliver. Not B & B. Thanks! read more

Great service with every explained to me and my car repaired in a timely manner. Professional service. Would highly recommend!

Randy and crew have done bumper repairs and resprays on two cars for us; one was paid for by the party that hit the car, and other was a hit and run (so I paid out of pocket). On both cars, the results were nearly flawless, and the price of the work was reasonable. Randy and staff have been personable on every visit to the shop, and we will more than likely continue to use them for similar work in the future. read more

My Husband took his car in to get fixed before his lease was up. Randy and his guys did an excellent job making my husbands car look brand new. They came under the estimate and had his car ready when promised. We will definitely use them again if we have too.. read more

So I need my bumper fixed after I backed up into a pole something I have done before my insurance company recommended to go to B & B collison in Royal Oak. And I want to shout out a big Thank you for that recommendation. I'm getting a estimate and conversations on the phone the service, was amazing. I don't have one complaint about anything everyone was awesome. read more