DO NOT take your vehicle here for service. Bob the collision manager does NOT return phone calls or voicemails. I called 5x and left a VM and a message with reception. I had to physically walk in to get an update. And then the cherry on top....they damaged My vehicle and then would not take ownership or responsibility, and fought with my insurance. This is a tiny little mom and pop operation, with zero customer service, and they are a liability with your investment. read more

Do not take your car here for service I went in for air conditioning repair my car has been there for almost 11 days the parts have been there they claim is they're not done with it yet they will not call you I've texted the service manager coordinator multiple times with no answer you do better with the corner mechanic read more

I had a MCK 2017 with a leaking sunroof. $200 later when I brought it in I asked them to check the BACK that was leaking. They came back and said they would have to take it apart and I owed $200 for the front that they cleared and got the debris out. WELL The Front was already done with an air compressor and a wire. SO I said why would I pay for something that has been done? He said some one has to get paid for there work!!! WOW So I said well why did this happen? His answer was all sunroof leak and need to get cleaned out. I chucked and said NO I have always had sunroof on every vehicle I have owned. And this never happened before maybe when you sell these vehicles you should mention this needs to be done. So next Bob Maxy wear a mask when you rob someone. But every one needs to be paid right?? Wow Just WOW read more

Shopped used cars there (Ford C-Max Hybrids) because they had 3 of them and had good prices. They were very helpful by getting all 3 cars (from their other lots) in one place so we could test drive them. Our salesperson, Shanta McCool, was great. Answered our questions, was patient and we felt we got a great deal on a good car. She did what she said she was going to do, was honest and upfront and a nice person to deal with. Very customer focussed. We'd go back there again if we were looking for another car. They were 50 miles from our house (Ann Arbor) but it was more than worth the drive. read more

Worse customer service ever. Shanta M. will lie to your face and say whatever she needs to just to get you to buy a car. When you try to follow up on the agreements she made, she won't answer her phone or return your call, even when you have it in text that she is going to contact you. Took two weeks even get a hold of anyone to discuss this and that was only because we called the dealership to speak to the manager. His reply? Pretty much sorry, she shouldn't have made those agreements and we are not going to honor our promises. Find a dealership with integrity and ethics because this place doesn't seem to have either. read more

I recently leased a new Lincoln corsair Upon ordering, my sales person did not know how much the payment would be. I should have stopped right then, but I've always trusted Lincoln and over the years have used my husband's employee discount to purchase about 50 cars for ourselves, friends and family. When my car finally came in,it was $125 more than my last payment for the exact same car. I was disappointing but I accepted it -then the snowball startEd. In the past whenever I have purchased extra miles on a lease, if those miles were not used, I was reimbursed money for those miles. Upon turning my car in I found out that was not true. This time I was 10,000 miles under what I had paid for. My sales person delivered my new car and picked up my terminating leased one. I signed all the paperwork that she asked me to. Two weeks later, I got a threatening letter from Lincoln automotive - that I had not filed the odometer disclosure statement. How would I have known to do that? That's the dealership's responsibility. and the final straw was I just received a letter stating that I owe $435 because of the scratches on my car. My signature line was not signed but instead it said " lessee not present." Of course I was present -I was trading in my car and getting a new one. How do I know if those scratches happened after I turned in the car- I have never been treated so poorly!!! $60,000 for a car and I feel like I'm dealing with some shady used car salesman instead of Lincoln automotive!!! So much for Lincoln appreciating a loyal customer! read more

Upon walking into the facility, I was immediately greeted by a gentleman named Jim. He was very helpful and appeared to be genuine interested in providing with the services I sought. After going over the process, Jim sat me down in the most COMFORTABLE waiting room I've ever been in. He told me to make myself feel at home, and explained to me the various amenities the dealership had to offer. After getting comfortable and watching a great comedy on cable, Jim escorted me to the cashier where I completed my trip to Bob Maxey. I would like to also note that everyone that walked by made eye contact and spoke. This made me feel very welcomed, and I believe that this type of customer service is long overdue in Detroit. Great job Bob Maxey Staff! When searching for a new Lincoln, I will be sure to visit this showroom, instead of driving all the ways to Hines Park. read more

UPDATE: Bob Maxey called me today and resolved the issue with class and genuine concern about the service provided at his dealership. The challenges I had with my experience were made whole in a single heart to heart discussion with Mr. Maxey. It was apparent his position on customer service is closely aligned with the level of customer service I would expect to give as well as receive in personal as well as professional dealings. I appreciate his earnest and expeditious handling of this matter. Thank you Mr. #BobMaxey. Please forgive any grammatical errors as I am posting from my phone in the parking lot. I took my Lincoln MKS to the Lincoln dealer I bought it from to have the battery replaced and an oil change. Price was competitive and came with a good warranty. During the oil change the tire rotation uncovered my breaks were due for a change. Not bad just recommended. Ok. New pads and a rotor resurface. Mind you I had ZERO brake issues. They pull the calipers off to change the brakes and the calipers collapse "a known issue with this model"per the service tech. Now they want me to pay for the calipers that they caused to fail in their removal. Is this a common practice. If you call me in to install a new lamp ant I break the base during the install I get to charge you for my incompetence?!? Upon arrival I was told I would have to speak with the service manager Phil Zang. My service rep promptly took me over to Phil's office and told Phil I need to speak with him. Without even so much as turning in facing me he said I got work to do I have to finish this up. Have him wait in the lounge. He couldn't take 30 seconds to turn around say I'll be right with you sir I understand your concern? No big deal. Once Phil makes his way to the lounge I ask him if he would like to discuss this in his office. A shrug of his shoulders and a "sure" tumbles out of his mouth. I sit down and proceed to outline my challenge to the additional charges for a caliper that was working when I arrived but during its removal was no longer functioning. He cuts me off 3/4 of the way and says I know the story. Ok. His argument was this " I didn't break it, why should I pay for it" As I stated "it was working when I brought it here for an oil change and a battery. Then you took it off my car and it no longer worked. I didn't break it so why am I paying for it?" He repeatedly said. " how do I know if someone else didn't work on it, it may have already been damaged. This is based on trust. I didn't break it". Again no sign of brake problems prior to arrival. He does a $200 rear pads and rotor job and I come out owing the deductible on my warranty of an extra $100 because the caliper broke when it was in your technicians hands. You broke it I buy it at Bob Maxey. I purchased this car certified pre owned from this dealership believing they would stand by the product and their reputation. He could have given me two free oil changes at $45 a pop and called it a even. read more

A shyster - someone who acts in a disreputable, unethical, or unscrupulous way, especially in the practice of law, politics or business. Came in for check up- said I needed a fuel pump ($1000) Said they replaced it. Drove 600 miles from MI to NYC. (I live in NY but had car checked out in MI while visiting family) Car wouldn't start next time I used it. Had it towed to my local mechanic who said they did NOT replace fuel pump. It was dirty and looked like parts were used. Tried to get 2nd repair reimbursed ($850) Bob Maxey would not honor their work- had to pay 2x for repair. They daid "well, sometimes we don't replace ALL of the fuel pump/parts, etc. Clearly they did not. WOW. They do not stand by their work. Whtever they can get away with I guess. Maybe b/c I'm a woman they thought they could screw me over? No idea but SHAME ON THEM. read more

Service was painfully slow. I should have called first but never thought an oil change would take forever. When I asked how much longer, the service guy (Shawn?) was kind of rude. In future, I will not pay $60 and wait two hours. Will not be back here. read more

AMAZING! I can not say enough about my experience at Bob Maxey. I worked with Mark and he was awesome! I purchased a 2012 Fiesta and I am so happy with the car and the service I have been given. In fact, the service is what made me not want to go anywhere else. I had been there before for repairs on my old car and they always treated me as if I had just purchased a Mustang. Do not go anywhere else, Bob Maxey Ford has everything you are looking for! And if they don't, they will go pick it up for you. After all, they went down to Ohio to get the car that had all of my specifications! read more

On June 21st 2020 my car starting making a noise and I couldn't drive it. I had it towed to Bob Maxey (Mack). The technicians said they didn't see any problems, they were test driving my car daily and it was running fine. I believe it was July 2nd they finally had a loaner for me but the Technicians still couldn't tell me what was wrong with my car. July 7th (2weeks later) the technicians still couldn't tell me what was wrong with my car. July 13th I turned in the loaner. July 15th my car shut off again. I took it to Bob Maxey they told me they found the problem this time. A few days later I seen a "wrench" and it said fuel economy and I believe it was having problems running as well. Had it towed back to Bob Maxey this time it was a bad battery. November 24th another issue with my car. December 8th my engine coolant light came on Bob Maxey told me it wasn't an issue I had fluids. December 21st engine light came on once again I'm back at Bob Maxey. They told me the issue. After that I became frustrated and felt like they were taking advantage of me. I paid them and took my car somewhere else. I'm a female who doesn't have a clue about cars. I needed clarity and answers. I called several times to speak with Phil the service manager no answer I even emailed him no response. On January 14th I spoke with Sherry Maxey who basically told me my car is 7 years old it will have problems. She said she would get with Phil and give me a call back but I received nothing. We're they really fixing the problem? How do I know if the correct thing was fixed? I have so many questions. read more

Bob Maxey Lincoln runs an ad in a local paper, advertising brake jobs, and oil changes. I stopped in for an oil change and they tell me that they are all out of the product and it was "while supplies last". Which are they out of, the filter or oil. I did not stick around to hear the up sale, nor would I consider using their services or buying/leasing a car. Will not be back. read more

Excellent dealership, nice location and friendly people to do business with. I leased my 2018 MKZ from Bob Maxey Lincoln and I couldn't be happier. The sales manager did everything he could to make my lease an enjoyable experience read more

I just had the worst experience that I believe I have ever possibly had at a car dealership. Marty who is the manager treated me as if I was a bum off of the street. Mark who was my sales person and busy with a client was unable to help me. I am ready to buy a car right now and will not be buying from this dealership. I will say if you do happen to go to this dealership please go see Mark. I do not recommend going to unless your white or know somebody that works there. read more

Let me premise this review by saying that I have a 2008 Jeep Compass with an interior that looks straight out of an episode of Hoarders: Buried Alive. I do not have a high end Lincoln, & sometimes my car doesn't even start unless it's in neutral. Regardless, the whole staff treated this pauper like a princess. From start to finish, everyone I interacted with was an absolute gem, worthy of Queen Elizabeth's crown. I came in at 550 on a Friday when it closed at 6, & the staff still helped me. They even presented me with a coupon that gave me a discount! In the waiting area, I ate my weight in fruit snacks & no one looked down upon me. When I was checking out, I realized I lost the keys I had detached from my ignition key, & everyone rushed to aid me in their recovery. (They were on top of my car...I am an idiot.) Bob Maxey Lincoln is the best dealership service station I have ever encountered. I will continue to take my 08 Jeep there..& someday, maybe if I hit it big, a Lincoln. read more

Rude, lying, disrespectful and no integrity are the words that come to mind at this place. My family said they do a good job, so being an out of towner who needed an oil change, I trusted them. They were stunned at how rudely I was treated. They didn't have an oil filter for my vehicle, so they would get one but it would take 90 minutes to get one. Ok, I can accept that. However, 3.5-4.0 hours later, my vehicle was completed with a suggestion I needed new brakes...no thank you! I was told it came with a free car wash, not for me, I had a roof top carrier, so no car wash...and no reduction in the $83 oil change & service. What's most infuriating is when I returned to my vehicle to drive away, my entertainment system had been used as the Aux still displayed on the screen and the volume was off. There is no volume on, when the car is turned off and on, so no one turned it down because it was loud or distracting. In the year I've owned the car, I've never used the Aux button, so no reason it should have showed initially when my car turned on! Then my phone disappeared as accessible on my screen and it wouldn't charge! When I went into speak with someone, the guy treated me as if I didn't know what I was talking about. I asked to speak with his manager, Phil, who was even more rude, which I didn't think was possible. Blamed me as not being knowledgeable about my own vehicle, said no one would have touched the system, and said if it doesn't work it's not their fault. I told him how rude he was! He went inside got the service tech who said he didn't touch anything. When the service tech came out, he said he did reset the system! I told Phil I wanted to speak with his supervisor, he said he was the supervisor and there's no one for me to speak with. I proceeded into the dealership and spoke to Tracey, the one person who was helpful and she contacted Bob Maxey. Bob showed up and I realized why Phil gets to act like a douchebag! Bob talked down to me initially and said much the same things Phil did. My Uncle was with me and stepped in to tell Bob what he witnessed, how Phil lied, and how rude Phil was. My Uncle will not be returning to do business here! He felt incredibly bad, for my experience at Bob Maxey. The only consolation, I was given my money back! Don't walk, but run away from this place! read more

I'm adding a star because the service techs are always friendly and the bathroom is always clean!

Ford Motor Co FINALLY recalled my 2008 Mercury for an ABS problem that they have been tracking since at least 2016. So once again I called my neighborhood Lincoln dealer, Bob Maxey. Two miles from home. The second time my brakes went out in February of 2017 I took it to them and they repaired it for $1199.67. I complained that the Federal government was investigating this exact problem but I had to pay the bill. So I called Maxey on April 16 to schedule the repair. They said they did not have the right equipment. Remember, they had already done the repair once in 2017. So for the second time I could not get Maxey to do a recall repair (airbag) and turned to Crest Ford in Centerline. Crest scheduled the repair for April 20 and I received a text confirmation before hanging up the phone. Todd Cheatham was my service guy. He had the work done in less than 24 hours, took my receipt from 2017 and said he would submit it for refund, and told me he would call if it looked like it would be longer than three weeks. I got the check today, 18 days later. Thanks Crest Ford and Todd Cheatham. Todd said there is a second airbag recall in process. Wonder where I will go. read more

My family has been patronizing Bob Maxey for many many years! So when I started buying my vehicles I also decided to follow my family's lead and go to Bob Maxey. Now Bob Maxey is 29 miles away from my home where as Hines Lincoln is 8 miles away from me. I choose to inconvenience myself because of the loyalty my family has to Bob Maxey. However not anymore I will take convenience over lack of customer service and not feeling valued as once before. I recently purchased a vehicle in January of this year. Bob Maxey has always been known for their great level of customer service. I no longer feel that way. My last 2 visit have made me realize I will no longer inconvenience myself. I guess as the world changes the level of customer service at Bob Maxey has too. I strongly recommend if you need service of any type of work to not waste your time and go! They don't appreciate or value their customers as they once did. read more

Have been back several times with three cars since my original review. Most recently some front end work - ball joints, control arm. The cost was far less than Suburban Volvo in Troy. Every time I go there they find like $4000 worth of recommended/necessary repairs. Maxey cost me far far less for the repairs. And I put the tv on fox news in the lounge (if nobody objects, of course). read more

My MKZ had been making a loud rubbing noise. I took the vehicle in on 4 different occasions...I even took 2 servicemen on a ride so they could identify the noise, but they kept returning my vehicle not repaired. It was so bad I ended up contacting Lincoln Motor Company to assist in resolving my issue...I was hoping my faith would be restored. Bob Maxey has the work customer service...I was offered nothing but an apology for all of my inconvenience. I will never go back to this dealership! read more

Bob Maxey provides quality service in a convenient location with hours that accommodate the average working consumer - whom they treat as anything but average. I trust them. I'm confident in their service and never hesitate to refer friends. read more

EVERY SINGLE TIME I have brought my 2010 Ford Fusion in for repair(s), whether performed by the body shop or service center, my car has been returned to me with even more damage done to it than when I brought it in to this dealership. (I have only continued to return to this Bob Maxey dealership because I purchased my car there and they offer a free loaner vehicle to customers who bought their car from them.) Their loaner cars are in poor condition and equipped with bare minimum optional features. For example, the last, most recent loaner they provided me had manual on off switches for headlights. Unaware this loaner lacked such a minimal feature, i was issued a ticket for not having my headlights on when I was driving after dark. Among other inconveniences the car lacked bluetooth capability, power seats, windows and doorlocks to name but a few of the more annoying problems I encountered when accepting this piece of junk for Bob Maxey's idea of a perk of benefit to its customers. In addition, the vehicle had extensive, visually obvious exterior body damage and clearly evident signs of neglect (rust, dents, scratches, gouges, etc. I was more comfortable and felt safer driving my own vehicle which had less prohibitive damage than their "fleet" (total of 2 available loaner cars in their fleet, so expect to wait as much as 2 or 3 months before even one of these heaps becomes available to lone to customers. I've got nothing good to report from even one of the many fiascos I've experienced at Bob Maxey's Lincoln/Mercury/Ford Dealership. And here? Ive only mentioned a few from my most recent ill-fated visits to Bob Maxey ! read more

TREAT THEIR FEMALE EMPLOYEES HORRIBLY!! Today we saw a GMC Terrain online we were instantly interested and drove down to see, test drive and purchase. Our saleswoman Shanta McCool was amazing, helpful, resourceful and extremely pleasant to work with. Everything was good to go paperwork was sent over to the Credit Union (Loan was approved Monday) and we were literally JUST waiting for the callback. It was lunchtime so we went to a local restaurant and Shanta I am assuming did the same. On the way out Shanta let the other salesmen (MEN) know that there was a pending sale and not to allow any other people to test drive the car. An hr later when we returned we were SHOCKED and incredibly upset to learn that when we were gone and Shanta was on her lunch break another salesman showed another person the car and they were writing up the DEAL..... TERRAIN HAS BEEN SOLD!!! Not only were we upset about this but to do that to your employee?! I wanted to speak to the Manager and oh boy what a gem. Mr. Marty Rutkowski is he a sexist? Or is he racist? Immediately he says that Shanta didn't "follow the rules" and tells us we needed to secure the sale with a deposit BEFORE even asking me if Shanta mentioned a deposit. WHICH LET ME CLARIFY SHE MOST CERTAINLY DID FOLLOW THE RULES!!! I told Mr. Marty Rutkowski that we will have the Credit Union send over everything RIGHT away and he tells me "Nope he's not doing that to those people they drove 100 miles for that vehicle and the other salesman sold it." Shanta sold it FIRST and they took it away from her. BAD BAD BUSINESS!!! We will find another vehicle BUT that woman doesn't deserve to be treated that way! She is amazing and anyone looking to purchase a vehicle on the used lot should give her a call or request doing business with her! I am not one to write reviews but this I had to! read more

Rude service people and do not return phone calls when they say they will. Called on Monday about getting my less than 2 week old car repaired. Spoke to a service rep, he said he would call back in a few minutes, never called back. I called there again on Tues, left 2 messages, and he still never called back. Finally got the salesperson on Wed, who was just as rude now that she made the sale. I was told a manager would be calling me back, nope finally the rude guy I talked to the first time called me back. He apparently didn't listen to a word I said when I tried to make the appointment the first 3 times. I explained that I have a child, and needed my car back with the car seat, that was why I was calling 2 days early to schedule service so that it could be looked at in the morning. Nope he didn't bother to call me back until 2:10 saying he was coming to get my car at the office between 3-4. I get off work at 4. He got all snippy and even ruder when I told him I explained to him when and why I needed the car. Apparently this is what I have to look forward to for the next 3 years while I have this car. Already looking forward to getting rid of it and rid of this rude dealership !!!!!! read more

My nephew brought his 1999 Explorer to Bob Maxey Ford which is right down the street from his house for a repair to the front end. As of Tuesday December 4, 2012 this dealership will have had his vehicle one month. He has tried talking to the manager of the repair area who told him that he had no reason to be upset by this. As of December 1st we still do not have a price and a firm date as to when the car will be ready. Any place that does business in this way should not be in business at all. I and my whole family will make very sure that no one we know ever visits this dealership for any reason in the future. This was a big mistake on Bob Maxey's part as in the near future he probably would have purchased a new vehicle from them due to the convenient location. Shame on you Bob Maxey Ford for your terrible buisness practices. read more

I'm very disappointed with the services provided by Bob Maxey on Mack ave. I paid them to fix the heat in my car which they kept for two days. They returned my car to me with the same problem. The second time they kept my car for 3 weeks and returned it to me asking for an additional $250. Not caring about the inconviencing of their customer. Smh. read more

You are rolling the dice if you take your car here for service. Only sometimes do you get good service. They can not be relied upon for consistency or quality. I have taken my car there several times because it is so close to my house, and I originally bought the car from this dealership. Most recent problem, a simple replacement part has taken over 2 weeks to receive (I still don't know if it's arrived) that I was told would take a couple of days. I was treated like a huge inconvenience when I called twice to inquire about where the part was and when it would be available. Meanwhile, my car is not running properly while I sit and wait. This is only the most recent issue I have experienced. My days as a Bob Maxey customer are over. read more