What a great experience. No back and forth, no haggling necessary. Gave me a great price right off the bat. Christen and Dave were super pleasant to deal with. A+. I have nothing but good things to say. Thanks so much! A COMPLETELY different experience to all of the other dealerships that I have dealt with that are just full off stress and games. read more

I just came in to test drive a Forester hybrid. My appointment was with Brian, and he could not have been nicer. Absolutely no pressure whatsoever, and told me approximate monthy lease fee would be. I still have time left on my current lease car, but if I decide to go with the Subaru Forester, I would not even think of going anywhere else. read more

Straight forward and transparent sales process.JZ and Jeff professional and courteous. They located a car that other dealers reported was not available. Glad we checked them out. read more

I made an appointment with Patrick Tierney at Hodges Subaru to drive a Crosstrek and ended up purchasing an Outback Wilderness. I can't overemphasize how helpful and friendly everyone is at Hodges. Patrick made me a great deal on the Outback and had it ready for me to take home in just a couple of hours. I'm enjoying the car now and would tell everyone not to hesitate to buy a car at Hodges. read more

Just tried to have my vehicle serviced for an emergency appointment after my power steering went out and several lights were lit on the dashboard. The 'operator' for the service department was not empathetic and clearly did not understand the severity of the situation. read more

I am extremely grateful to the man who greeted me at the Service Department yesterday. I told him the hood latch on my car wouldn't close right probably due to the single digit weather. I didn't feel safe driving on the highway in that condition. I hadn't been sitting more than 3 minutes in the waiting room, and the man returned to say it was fixed. He oiled the latch, tested it out, and it worked. I asked him how much I owed him, and he said nothing. This brief experience with Hodges Subaru says a lot about the dealership and its customer service. What better advertisement than this simple act of kindness. read more

Every relationship has that falling out of romance phase. It's been a slow one for me with Hodges. I loved buying my car there back in 2018 before the world fell apart. And when I needed an oil change, Hodges was great. Then, the pandemic hit. And I started driving a fraction of what I used to, stopping by less and less. But when I did I noticed the service starting to slip. Possibly because I'd finished paying off my car loan and slid out of warranty, and of course things were going to start costing money now. So I started getting oil changes at the Pennzoil place around the corner from my house for convenience. Last week, there was an open recall on my car and I needed an oil change so I figured I'd head in. From 2018 to 2022 the first word I'd hear would be there's an open recall. This time, no mention of it at all, which I chocked up to the fact I was in the express lane. The oil was changed. The multipoint inspection showed my brakes were sliding into the red zone and the service advisor said it would be about $500-$800. It felt like dealer prices, but I was driving a time zone over for the Holidays and I asked if they could get me in next week. Which they did, and I figured the open recall would come up then. Cut to today. I drop my car off. The new service advisor says it's probably going to be $1000. $1300 if I need new rotors. No mention of the recall. Half in a daze at 7:45 am I'm not quite sure what I've agreed to until I get the text saying I need rotors too and here's your $1320 estimate. At this point, I don't really care about the open recall. I call the advisor back and say thanks but no thanks, and that someone told me it would be about $500 to $800 and I would've gone somewhere else if I had known. She seemed shocked someone told me that price, and that's not her fault. But it is her fault I hadn't heard about the $90 brake inspection until she was handing me my key back. And at that point Hodges had slid from being more than a car dealer to me to just another car dealer. Long story short, I might bring my car in for an oil change in a few months to another dealer and see if they mention the recall. If they do, that's probably where I'm buying the Outback I've had my eye on in 2026. read more

Best place to buy a car and the service center is equally as great. Loved my car buying experience from start to finish. I only take my car here for oil changes. They are super quick, thorough, honest and trustworthy. read more

I had an excellent experience at the dealership and would recommend it to anybody that is in the market for a new car!

We worked with Patrick to pre-order our 2023 Outback Crosstrek back in end of August, and it arrived in January. Fun fact--since it came from Japan it had all the chips in it and we don't need to take it back for chips like some cars! Patrick was great; he's a no pressure salesman who made sure we understood all of our options, and communicated with us periodically in the months between pre-ordering and the car arriving. We would definitely buy a car with Patrick again! We've also serviced our other car, an Outback, at the service side of things and had a good experience there too! We'll definitely keep going back to Hodges! read more

I had a few terrible experience with Hodges lately. I scheduled an oil change appointment weeks in advance and my appointment still took over three hours. The service guy knocked $10 off my bill without asking and then acted like he was doing me a solid. $10. For an extra 2.5 hours. I won't say what I lost in billables for those 2.5 hours. But the real crappy experience started last year when my drivers window would not go up in cold snowy weather. I took it to Hodges and they said there was nothing wrong with it. This year, when the same problem occurred as the weather got bad, they couldn't get me in for three weeks. My window wouldn't go up reliably in the snow and cold! So I went to Glassman. In and out and fully repaired the very next day. In less time than an oil change at Hodges. And they updated my software. Unfortunately, since Hodges didn't fix the issue while it was under the manufacturer's warranty, I had to pay $125 out of pocket for the deductible on an extended warranty. I called and left a message for the Hodge's service manager and he never called me back. I guess it'll have to wait till the next time I run into him in town. read more

I feel as though I need to share as it's left me feeling swindled after my Outback was in their shop for over 3 weeks. Originally on March 19th, 2024 I had brought my 2012 Outback in for service. I advised Jordan of a water sound coming from the dash. He informed me that the technician would test the system and if there was any issue (including head gaskets) they would be able to diagnose it and get word back to me. I let him know before leaving I tried burping it myself and where I thought the problem might be on front driver side (which turned out to be exactly where it was originating from). Fast forward to March 27,2024 I was given the vehicle back with these notes: "Technician performed cooling system leak test-states no leaks at this time-technician tested headgaskets and vehicle staying at operating temperature. Technician found air in cooling system-technician burped system to correct clients concern. Road tested to verify repairs. Complete. (39 - Nick *****- M284555)" While picking up the vehicle I had noticed coolant on the lower engine cover but was told that was due to having the system burped - then drove home with no issue (5 miles). On March 29th, 2024 I needed to help my father move a storage unit and drove 35 miles there and back to get it done. Half way home my engine dash light came on due to overheating and had to tow it 15 miles back home. I returned the Outback to Hodges 2 days later and was told by Jordan there were blown welds on the radiator, and that the head gaskets have now failed. The repairs to try to undo what was done start at $3000 and would increase as they found more things wrong. Asked about the pressure test and how that would of failed on blown welds? After that he let me know he had miscommunicated in the email and there were not blown welds on the radiator and that this was due to a head gasket failure the whole time. I'm not sure how all of this this would have gone unnoticed with the tests that were performed according to the notes 2 days prior. Especially when a head gasket test was specifically outlined in the work order. After speaking with the service manager Greg I was told there was nothing he could do and that this has now gone from a $500 repair to now a new engine is needed. After I had admittedly lost my temper and started leaving - was approached by Jordan and was told I needed to remove my vehicle right away or they would have in impounded. Luckily I was able to talk to Greg (basically forced to shake his hand) again and have it picked up the next day. They understand they have you at their advantage and it absolutely shows. If this was all found on the original diag it wouldn't be so personal - but the way this was handled was borderline criminal. I'd advise if you do decide to come here to document absolutely everything. I'm now looking at a new engine and maybe some time in small claims once I get the invoice for the new engine. Thank You Hodges Subaru. read more

Hodges Subaru - After the service was done - Auto Repair Near Me - Ferndale, Michigan

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I made an appointment for an oil change at 11 AM. I am in time to find out they are behind and it will be an hour and half. Normally it's 45-1 hour. I scheduled myself an hour and knew I could get back to work for 1 pm meeting. I could not wait in fear my car would not be done in time. They could of called me to say how behind they were. It's 30 minutes for me to get there and 30 back. I will make my meeting with no problem. Very disappointing. I read more

This was probably the next experience I've had buying a car. I worked with John G and Jeff and both are super professional and personable. John took a lot of time going through the three vehicles I was interested in and understood I was comparing different options. He followed up without being overbearing or pushy, which is so appreciated. I ended up going with a certified pre-owned 2017 Forester and I LOVE it. John collected all the information needed so going in to complete everything was super smooth and quick. read more

Hodges Subaru - Auto Repair Near Me - Ferndale, Michigan

Was promised that the vehicle I purchased was in immaculate condition and nothing was wrong with it. I asked many questions about the vehicle and was lied to by the salesperson. I was told that I could bring the vehicle back as soon as I get my title in the mail. The sales person then changed her mind days later. This dealership is in violation of the Michigan consumer protection act. Even if a vehicle is sold as is, if the sales person or dealership misrepresent or lie about something you ask, they are liable still. That is the exception to the "as is" rule, And yes, I have documentation/proof of this as well. I left a voicemail for the supervisor today. This has been going on for a week now. (Within half an hour after driving the vehicle off the lot, I was having problems.) The dealership would not even carry out their own wheel and tire plan which they sold! I have taken it twice within a week. Very unhappy about this. Update: I STILL have not received my full refund!!! read more

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Specifically told I would not be charged for diagnostic workup on transmission as it was under warranty. Then they charged for the workup. The matter has been taken up by subaru customer service. Will never go back to Hodges subaru and urge others to do the same read more

My daughter ordered and purchased her first new vehicle from Hodges Subaru. We worked with salesman John Zantac aka JZ it was great working with him and all the friendly staff at Hodges Subaru. Tell JZ Mary Wise recommended him. read more

Hodges Subaru - Car - Auto Repair Near Me - Ferndale, Michigan

Hodges Subaru - A remarkable customer experience! This past Saturday was my first time in Hodges Subaru and my experience was gratifying at every touch point. From the time I stepped into the dealership and throughout the transaction, my sales consultant, Corey Dombrowski and his colleagues were friendly, attentive and welcoming. Professional, honest, sincere and empathetic are quality traits I look for in a business relationship. Corey has all of them. Equally important to me is product knowledge. Corey exhibited a clear and thorough understanding of each vehicle we discussed and presented the information accurately. I expressed to Corey this would be my first time as a Subaru consumer and he was passionate in sharing with me his experience as a longstanding consumer of Subaru vehicles and the benefits to be enjoyed. His knowledge and responsiveness to my inquiry throughout our interaction met and exceeded my expectations. This will be my first Subaru (Outback Onyx Edition) and Corey's honest, informative feedback helped simplify the selection and decision-making process. I highly recommend Hodges Subaru! read more

Christen Carr and Hodges Subaru provided a great purchasing experience. Christen was a knowledgable, conscientious person. She listened and was fair and honest. She and the team quickly provided answers to our questions. She guided us with ease through the purchasing process. We highly recommend Christen and Hodges. read more

Wonderful people and great service. Chuck was able to accommodate my busy schedule and find me my beautiful new Outback

Three hours for a tire patch. Which was free because I bought tire insurance from Subaru (which is a waste of money). It's the third time they have patched that tire. If I wanted free tire patching I'd buy my tires from discount. They include it in the cost of the tire. Hodges wastes your time and then tries to please you with a free spray and rinse of your car. Maybe have the guy washing the cars do tire patching? Also I was initially told one hour for the repair. Which is excessive to begin with but I'm an understanding person so I said I'll wait. After the hour passed no one came to check on me or fill me in. Not after two hours. Not even after three. Three and a half hours passed. For a 'free' tire patch. The third one. On the same tire. The second patch you could stick a marker through it was so big. They patched it. And it steadily leaked. But I didn't take it in because I'm busy and anything at Hodges takes over an hour so I avoid going at all costs. And now I will do just that. Avoid Hodges. Which sucks. Because my Subaru is great. And your service used to be great. And now it sucks. read more

Needed an oil change and tire rotation on our older Subaru Outback. Worked with Andrew I believe his name was and he was wonderful. Very accommodating, down to earth, and he didn't push unnecessary fixes, I added on a few they recommended which is why I love taking my car to Subaru and driving a bit of a ways out from where I live. I appreciate their thorough inspection of the vehicle. Highly recommend this service dept! read more

Thank you, Corey Dombrowski! Acknowledging customer and giving them small hints of where you are at at the process goes a long way. He did an amazing job. Got my Subaru Forester and it was a pleasant experience. Explained everything and took the time to setup Android Auto etc. He worked with me on pricing through email and I just went in to finish the deal. When I visited this dealership, the receptionist acknowledged me. I am glad of going my way of visiting your dealership. Jeff Peterson was the Business Manager who finished up with the paperwork and he was very organized and through. If you are reading this, do your research, of course, but definitely give this dealership a chance. Service is equally important as getting a good deal on a car. My overall experience here was extraordinary! I feel confident to recommend my friends/family to buy/lease from them! read more

I called them about three weeks ago for a trade in value on my car, the number they gave me and the number they offered today was 2500.00 less. I have bought several vehicles from this dealership and I will never buy another one . This used to be a good dealership with honest salespeople. Now it's all about how much money they can get from you and screwing people over. Avoid this dealership . read more

I rely on Yelp for many of my purchasing decisions. When I decided to buy a new Subaru I decided to buy from Hodges based on the great reviews. I found a Forester I liked in inventory and applied for credit online and was approved. Based on the financing offered I drove in to pick up my new car. Went for a test drive and when I went to complete the purchase I was told that I didn't actually qualify for the financing offered.... My credit score had not changed from the time of my application to the time of my test drive and when I realized I had been the victim of bait and switch I decided to pass on the purchase. Buyers beware if you are relying on an offer made by Hodges Subaru! read more

Hodges Subaru - financing offered but...... - Auto Repair Near Me - Ferndale, Michigan

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I have bought 3 Subaru's from Hodges since 2012 for my family and have had great experiences from sales to service. I will never go anywhere else! read more

Wow the service here is exceptional even though they are a very small dealership. I worked with Sheri to get my mother into the safest vehicle I could find, which was a 2018 Subaru Forester. I wanted her to have every bell & whistle safety feature I could find, which entailed AWD, automatic emergency braking (both forward and in reverse!), forward collision warning, blind spot warning, rear cross-traffic warning, lane departure warning, lane keeping assist, lane center assist, adaptive cruise control, steering responsive headlights, high beam assist, navigation, and an SOS button. Sheri understood my needs/wants to get my aging mother in the safest vehicle possible, and went above and beyond to make that happen. Although they have yet to track down the car she wants in the color she wants, with all the safety features I want, she is on the road to make that happen for us. I can see why people stick w/ Subaru for repeat purchases. Can't wait to pick up my mom's new car. read more

Went to buy a car today with 6 figure income and 800+ credit score. Finance guy was demeaning and insulting. He would not answer my questions and stated he was the one who would ask questions. I got up and drove to another Subaru dealer 6 miles away. I pick up my new car tomorrow. read more

I bought my very first car here. Everyone here is very nice and friendly. Our dealer was very nice and wasn't pushy at all. Since I am from out of state and is a fairly new driver it took a while to get car insurance. He was nice enough to help with that situation and even offered to drive my dad and I back while they took care of the registration and whatnot. When we picked up the car the dealer took the time to show me everything I needed to know about my car. Another dealer also gave me some free gadgets that came in handy when it started to snow. read more

I called before driving an hour to look at a used Honda Odyssey and when I arrived (15 min early) it was being test driven and sold before I had a chance to even look at it. Very unprofessional when you knew I was on my way. I called right when your store opened at 9am and left immediately after our call. Thanks for wasting 3 hours of my time. read more

This would be a 1 star review if it had not been for the exceptional care I received last summer. The service manager was great, he explained everything to me when my head gasket needed to be replaced, and gave be a competitive price. In October, on my way to work (without even 3000 miles since the last service) my low oil pressure light came on and I had no oil in my car. I added four quarts and took it in. I was told they could not tell what it was, but also "don't you know that all Subarus burn oil?" This car had barely over 120,000 miles on it, so I figured whatever, just run it until it dies. This was not the same person I dealt with over the summer. Likely unrelated, I am now smelling gasoline intermittently in the cab, and by now I need an oil change. I drove it in last week and they said "we are so slammed, we can't even look at your car until February" and told me I was having issues because I "overfilled the oil by 1/4-1/2 quart which is worse that running low" and was also told this GEM that makes me never want another Subaru ever again: "I just had a lady in with an '03 Forester like you, just over 100k miles on it, and she just put $10,000.00 in it so it will run another 100k." I may be a woman, and I may drive an older car, but it is not because I lack resources. This dealership lost my business after intimating that I might have to pay ten-thousand dollars on my old beater. read more

Incompetent - They replaced a part that I knew wasn't the issue. They replaced it anyway and the problem remained. Go figure. Dishonest - Since it wasn't the sensor, their next attempt was to replace the wiring harness. They didn't replace the harness but told me they did. Corrupt - Charged me $1300 for a job they never did. I only discovered that it's the original harness 2 years later while doing other things to the car. Basically fixed it myself. Took me 1 hour to replace a $16 connector. Wrote the owner a letter telling him his service department is staffed by liars. No reply. STAY AWAY! read more

The salesman (B.B.) we worked with seemed friendly and knowledgeable when we were there to test drive the car; however, over the phone when calling to say that we wanted the vehicle (we live 2 hr drive away and he knew this), he was basically rude for a salesman that should be wanting to make the sale. If it had not been the exact fit for the car we wanted, we would have definitely looked elsewhere. He does not deserve credit for this sale. read more

Their service department perpetuates the stigma of the predatory mechanic. I switched to auto pro service center on 9 mile and Vester. Half the price and twice the honesty, they also specialize in Subaru's. Super disappointing because I bought my car from them as well. Which was a great experience. read more

Hodges Subaru had been my best car shopping experience yet. John G kept me informed of all of my options and never made me feel like he was trying to up sell something in a dishonest way. Not to mention he is sweet and a great person to spend time with while car shopping. And he was patient with my questions and concerns. Thank you! The reason for 4 stars is because the finance department didn't feel as transparent and honest. When I'm making a purchase this big, I don't want to have to be checking everything ten times to know I'm not being taken advantage of. I shouldn't be at all. I also need to feel that they've gone over everything we've discussed as thoroughly as possible. read more

I have been a new car and service customer of Hodges Subaru for over 10 years. I used to go out of my way to come to get service on my three Subarus done at Hodges (great food in the area). My 2011 Forester, although running just fine, was always requiring me to add oil between changes. I mentioned this at the dealer and received nothing but a shoulder shrug. I was such a loyal Subaru owner that I did not suspect that something was wrong with the car - my first Subaru went almost 300K before it needed anything more than regular maintenance. When it became painful how much oil was being consumed (8-10 quarts between changes), my wife finally convinced me to 'google it', Sure enough, there are many, many people who have had exactly this issue with 2011 Subaru engines of the same type. There have been two or three Technical Service Bulletins on the issue released by Subaru to its authorized dealers. Despite this, Hodges Subaru never mentioned the fact. The next step was to have Hodges perform a "oil consumption test'. Sure enough, the consumption test demonstrated the car was consuming approximately a quart of oil every 600 miles. Even with this evidence that there is clearly the same thing wrong with the Subaru I purchased as with the other Subarus of the same vintage, the best Subaru is willing to do is to pay the dealer $1650 to tear down the engine to further diagnose it. Hodges has told me the 'fix' to the oil consumption issue will cost anywhere from $4000 to $8000. I have gone from being the model 'love my Subaru' owner to the opposite. I feel betrayed by Subaru and let down by my dealer. Hodges should have alerted me to these technical bulletins and should have resolved this issue much sooner. I will now go out of my way to find other Subaru dealers for service. I'll miss my regular visits to Ferndale, I always found a good restaurant while in the area. read more

I think the salesman said it first... something like 'This doesn't appear to be very professional.' I agreed and said I thought it was somewhat inconvenient for people who actually want to buy a car. Having said that, here's the story. Their web site listed a used Subaru that I was interested in. I called the dealership to make sure it was still there... not sold yet. Said I'd be there the next day to look at it. Well, apparently this little rinky-dink dealership is more about providing cars for the employees to drive than actually selling cars. The car I had called about had been driven home for the weekend by an employee. What?! Is that insane or what? They claim to be the area's only Subaru-only dealership. Hm. There are about 12 cars on the lot. But not the one you want to look at! No worries. I went home, got back on the internet and found a better deal in Toledo. So I guess I should thank Hodges, right? Right. And I won't be taking the new car to Hodges for service. read more

I can only review the service department. Came here for an oil change. Location is a little oddly organized and you have to approach it from woodward even though google maps will tell you you can approach from bennet, staff were helpful in pulling my car around however. I commented that the garage bay for oil changes only had one car in it and the staff said it was a slow afternoon... oil change + tire rotation still took 50 minutes and cost ~$80. Overall a pretty mediocre experience, wish I still lived near the LaFontaine Subaru :\ read more

Talked with Corey. he is a great resource and is willing to listen to the customer in addition to working with them. I enjoyed working with him as he sold me my new 2020 wrx. If you're honest; he shall reciprocate. he gave me a greater car buying experience and hope if you visit this lot you work with him read more

BEWARE - Do not take your Subaru to the service department here. So ever since powder coating my wheels less than a month ago, http://imgur.com/a/jbhf1, I have had this clicking in my left front wheel. I took the car into the Hodges cause I was at a loss of where it could be coming from and just wanted to know what it was so I could fix it. I have taken my car to this dealership before and they seemed to have treated it nice and have good reviews. So, get a call and they say they cannot hear the clicking so I speak to the service manager, Greg, and he takes it for a ride and he did hear it. They tell me they inspected the brakes and the suspension and they think it's the brakes. I go and pick up the car and drive home. Two days later I'm washing the car and notice that the powder coat is chipped off on 2 of my wheels near the lug nuts. http://imgur.com/a/Uka6T So I spoke with the service manager and he told me they never took the wheels off. So they inspected the brakes without taking the wheels off? I took the car up there and they looked at it, took some pictures, and called me today saying that they didn't take the wheels off so they didn't cause the damage. I'm super bummed cause the wheels have to be re powder coated and I haven't even had them for a month. I think it's really crappy for Hodges to deny the damages. This is a pretty clear cut case of dealership damage. I called and left a message for the owner but haven't heard from him. I will edit my review once I hear back from him. Your move Hodges. Edit: spoke with the owner Felipe Mendiola and here is his response to the $300 estimated damage on my wheels. Mind you these are stock wheels with stock lug nuts. Hey Christian. If all those marks happens from onetime wheel r n r. You won't have any paint left after 4 wheel rotation. Paints shouldn't have chipped that dramatically, it doesn't matter who does the wheel removal. My offer stands for a 25$ service coupon. Not that I am admitting fault just trying To help out. FM So, Hodges did and estimated $300 worth of damage to my newly powder coated wheels and they offer me a $25 service coupon. Seems reasonably right? Edit: So the owner replied below and basically is asking if I chipped them myself. Not a bad route to take but in this case I have pictures of the wheels after powder coat, after I installed the wheels with my expensive lug nuts, as well as pictures of my wheels with the stock lug nuts that show no damage done by myself. Good try but again a a fail for your dealership. Trying to blame the customer will not work and I hope other customers who care about their Subarus will not give you any business. And yes it is a 2006 SAAB 9-2X Aero. Don't try and fool the public and make them think this is not a Subaru because it is. http://en.wikipedia.org/wiki/Subaru_Impreza_(second_generation)#Saab_9-2X read more