They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Ed was a pleasure to work with. He delivered everything that was promised. He worked well with the…read moreinsurance company. His updates on the progress of the vehicle were timely. Even small things such as car mats being cleaned and items left in the car in a proper place, showed great attention to kind detail. They were thorough in their explanations of work done. I highly recommend them for your collision needs.

John S I would recommend Pennington collision to everyone, I…read moreused their service twice in six years and was very please with the work. Ed and Mike are great to deal with, gave the estimate upfront and if any additional parts were needed they called and told you and how much the cost. My 2023 Grand Cherokee with the black diamond paint came out beautifully and match the rest of the vehicle. Great work.

I was in a fender bender and J&M Collision helped walk me through the insurance claim process,…read moreanswer my many questions, and they did a bang-up job repairing my front bumper. It was a stressful time but they did everything they could to put me at ease and get me back on the road.

I highly recommend Kevin at J & M Collision. I brought my VW Wagon there for an estimate to fix my…read morebumper from a minor incident. Kevin looked at it, started to pull on it and got the bend out with 3 tools then jumped up again and got one screw and drill then fixed it like abracadabra while I watched! He also cleaned off the bottom end by the back tires where tar spattered on the body from streets that had pot hole repairs. All took about 1/2 hour. The best part he didn't charge me a dime let alone a dollar! Who does that now a days?! He has no idea how much he helped me out cuz I was stressed out and strapped for cash. I had been waiting to hear back from a company for over a week. I texted, called they don't calll back they leave you hanging or say I'll call you right back and they don't. I've been blessed to find them and want to tell the world how nice he was to me. J & M Collison You Bend it. We Mend it Kevin Sikes (248) 588-1575 1063 E. Maple j-mcollision@sbcglobal.ne Troy, MI. 48083

I wish I could give six stars to these folks. I came in with a small scratch on the rear driver's…read moreside of my vehicle. They looked at it quickly, determined that it could be buffed out, and did the job in minutes, free of charge. They even did the same for another small spot I didn't see. Wow! I will definitely bring all of my auto body work here.

I needed some assistance after a fender bender on my 2022 4runner. I wanted to pay out of pocket…read moreinstead of making a claim. After getting a few local estimates, I found Mike's to be the best value. They also allow you to specify OEM vs aftermarket parts if that's important for you. They were easy to deal with, on time, and the estimate was accurate. Would go again.

Best body shop in the tri-county area! We got t-boned and the whole side of our vehicle was…read moresmashed. Both doors, the fender and rear bumpers were all replaced. Our b pillar was smashed in too. It was not only repaired quickly, but flawlessly. The paint match was PERFECT and no trash in the paint. They even got my painted pinstripes redone! They detailed my vehicle, and it looked like the day I got it again. The customer service was better than I could have imagined. They kept me updated during the process and made sure my insurance company paid for a new car seat for my baby and made sure that my deductible was waived because I have broadened collision! I would recommend this body shop to anyone. No hesitation.

23 mile collision are crooks, and do bad work. Having a repair with 23 mile collision done on…read moreDecember 23, Already rusting in March 25. 23 mile collision said the people they buy the parts from supply them with parts that rust up, but they're not responsible and their supplier will not warrantee any of these parts because they rust. No replacement on 23 mile collision, only offering to paint over rusted part. they are taking over the Maaco shop next-door on 23 and plan to do worse work than was ever put out of that place before.. Horrible horrible customer service and after care!!! its just not professional at all

Cannot speak on the dealership however there collision center is deplorable from top to bottom ,…read moreHad my vehicle for 2 1/2 months .over spray on my emblems . Sloppy poor quality work , ordered incorrect parts , wrong parts took a month to order base replacement parts and to top it off gave me back my 2024 F-350 with and 1/8 of sanding dust over my entire interior . When they removed my back seat for repairs they never put put my jack back so now I'm out of luck if I get a flat tire .You would be better off doing repairs yourself even if you didn't know what you were doing

Excellent experience with John at Roy Obrien collision. It was a small repair, But was expertly…read moredone in the timeframe promised. Interaction with the staff there was timely and pleasant. I was very impressed by how clean my vehicle was when I picked it up. It was detailed inside and out. Can't say enough good things about the work there.

Randy and his team were awesome! They took care of everything for me, including dealing with the…read moreinsurance adjuster. All I had to do was drop the car off and leave. I had my car back in a week. Fastest collision shop I have ever been to. I couldn't be happier with the job. My car was washed and detailed too. They really go above and beyond at the shop.

The shop fixed my Jeep after a car accident, and did a great job! Car looks amazing, but more…read moreimportantly, the customer service was exceptional. The owner personally took care of me, and the rest of the staff had great customer service as well. 10/10 would recommend, will be sending business here in the future!

The owners and staff here are great people! The service was excellent and quick, and the repairs…read morewere flawless. The car looks and drives good as new. Highly recommended!

Very professional service. Had my vehicle in for repair after an accident. Vehicle looked flawless…read morewhen I picked it up. The vehicle was done in a timely manner.