They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Amazing customer service! And even more amazing work being done to my car. I so appreciate them. My…read moreVolkswagen Tiguan looks 100 times better.

Two other collision shops didn't want to touch the 2006 PT Cruiser. Bayview said it couldn't be…read morefixed correctly either, but they said they they could make it roadable. I wasn't expecting much, but the car looked good when they were done. The quarter panel was pulled out enough to get a taillight back on it, and the contours were smooth enough that it looks fine from most angles. They cleaned up several other details that I didn't expect. They saved my daughter from having to buy another car when the damage wasn't her fault (The car was hit while parked). She will be able to drive it long enough now to pay off one of her student loans before she has to buy a newer car. I don't know if the price was right, but the insurance covered it.

This was the easiest, most positive vehicle repair experience I have ever had. It was affordable,…read moretimely, and the shop kept me updated every step of the way. The owners were great with letting me know what needed to get done vs what damage was purely cosmetic and could be left alone. PLUS my car was detailed when I picked it up. Great owners, great staff, great business-l that I 10/10 recommend to everyone.

Hershel Always has a done a good job for me. appreciate all their help. Take great care to go over…read moreany estimate and good quality work is completed.

Best body shop in the tri-county area! We got t-boned and the whole side of our vehicle was…read moresmashed. Both doors, the fender and rear bumpers were all replaced. Our b pillar was smashed in too. It was not only repaired quickly, but flawlessly. The paint match was PERFECT and no trash in the paint. They even got my painted pinstripes redone! They detailed my vehicle, and it looked like the day I got it again. The customer service was better than I could have imagined. They kept me updated during the process and made sure my insurance company paid for a new car seat for my baby and made sure that my deductible was waived because I have broadened collision! I would recommend this body shop to anyone. No hesitation.

23 mile collision are crooks, and do bad work. Having a repair with 23 mile collision done on…read moreDecember 23, Already rusting in March 25. 23 mile collision said the people they buy the parts from supply them with parts that rust up, but they're not responsible and their supplier will not warrantee any of these parts because they rust. No replacement on 23 mile collision, only offering to paint over rusted part. they are taking over the Maaco shop next-door on 23 and plan to do worse work than was ever put out of that place before.. Horrible horrible customer service and after care!!! its just not professional at all

I would not recommend car service at Keith Evola service especially if you have an EV. I asked on…read morethe phone for a quote to get my Tesla for a wheel alignment and was quoted $167 with the initial inspection of $99 and it would go to $167. They did not print me or furnished me the quote and ask me to sign $99 initial inspection on a pad that they store on their pc. They charge me extra $83.50 for adjusting the camber and caster and $83,50 for taken the under carriage panel. Total cost $360.72. BEWARE make sure to get your estimate in paper and not by verbal because when I look at my paper they said on 4/8/26 at 4:15pm they put in$334. I did not agree for $334. I only agree for $99 inspection.

First off i tried to leave a non positive review but Keith Evola Service sends you a link with…read more"were you happy with your service" then a link that says YES that goes to a review and a NO link that goes to a message you can send to them. So if you have anything negative to say it does not go to a review. My 1.4L 6 speed manual Jeep Renegade developed a misfire issue and this made the check engine light blink with is the worst version of the check engine light. I replaced the ignition coils on all 4 cylinders and it was worse when I started it. I got a parts store to put the scope thing on and it said cylinder 1 and 4 were both misfiring. I put the best old ones in 1 and 4 and it ran just like before the issue. (2 of the new coils from Napa auto parts were bad). The next morning it was VERY hot and humid and the misfire was back. I went to Keith Evola Service and asked if they could get me in and they said they were very busy and if I brought it in on Monday they would probably know something by Thursday. The charge would be $179 to inspect the car and find issues also the $179 can not be applied to the cost of a repair. I understood that and agreed. Brought it in on Monday with a note of a few things I wanted to be checked out during this inspection. I needed a lock installed on the drivers door and the brakes and suspension stuff checked. I also asked them to give it the once over. During the days after Monday I heard nothing so I stopped in on Friday and they said "We can't find anything wrong with the motor but there is no 5th gear". I told them it ran and shifted perfectly when i brought it in. They said the mechanic test drove it and said there was no 5th gear. They said it was probably the shift cable and it is a known issue with my car. After talking a while they said if you push it real hard and hold it in gear you can drive it. They kept it and said they would inspect it and find out what was wrong with the shifting. (Remember they tried to make it miss and it would not. They never looked at anything on the note and didn't check out anything). I checked my dash cam and it showed that the mechanic drove it 4 different times and after the first test drive he said to another mechanic it is fine he fixed it with the new coils. Then another mechanic said no it is still having a problem. *I have to say the mechanic that drove the car drove it very good and did not beat on the car or shift hard at all that I could hear from the dash cam videos. In the 4th test drive he was driving and said, out loud "5th gear is gone". This means that 5th gear was there the whole time until it stopped working during that test drive... Anyway, They called me during work the next day and said they need to do a "Drivetrain inspection" to see if it is the cable that is bad. They texted me something saying the drivetrain inspection cost an additional $169. (This is a problem that happened while they were driving it). I agreed and they said they inspected it and the shifter cable is bad. They can fix it but they have to replace the whole shifter and the cable and it will cost $2300. This is an issue that was not there when i dropped of the car. I complained about the issue not being my fault and Keith said he would charge me for the parts only and no labor to make it right. I very thankfully agreed and they ordered the cable. Keith called me the next day and wanted to to come in. I went there and he showed me a lot of play in the cable and then said when they went to take off the cable they found that a nut had fallen down into the spot where the shifter cable pushes the lever and it makes the car shift into 1, 3 and 5. He told me that nut was blocking the lever and that's why it would not shift. He said it shifts fine now and it was all because of the nut. He said it was from some other shoddy mechanic that left a nut sitting somewhere under the hood or on the motor. (I drove the car for a month before having the misfire and the shifter was very tight, never loose. I think that if someone tells you if you push the shifter REAL hard into gear and hold it, it will not pop out. That was what caused the play in the shifter cable. Also, They did not find the nut during a $169 drivetrain inspection? They told me after the inspection that the issue was the cable. So for all that, them having the car for almost 2 weeks and not fixing anything and I left with a lot of play in my shifter, he also told me I had to pay for the cable that they said I needed then later said I did not need. My original cable took on a ton of extra wear from them pushing and holding it in gear. So he charged me $694.29 for the 2 inspection fees and the cable that he said cost them $249.16 and $48.22 to ship it. $700 to make my car worse. I called Keith and told him that this was not fair and asked him to look at my side. He would only refund half the cost of the cable. I paid $544.29 to get it back worse!

Well deserved as the best. My husband rarely gives such great recommendations, I know where I will…read morebe taking my car next and it wont be the dealership I have been using for the past ten years.

Super fantastic Service did not over promise anything very transparent a big one that might not…read moreseem like a big deal but answered the phone every time I called and called me back when they said they were going too. Everyone's very personal there and cares about the customer. The price versus the service I got felt extremely fair. Keep up the good work.

The owners and staff here are great people! The service was excellent and quick, and the repairs…read morewere flawless. The car looks and drives good as new. Highly recommended!

Very professional service. Had my vehicle in for repair after an accident. Vehicle looked flawless…read morewhen I picked it up. The vehicle was done in a timely manner.

I want to thank Robin and the team at Paul's Auto Service for the professionalism and attention…read morethey provided during a recent inspection and repair visit. As someone who relies on my vehicle every day for work, it is important to me that I understand not only what is being repaired, but also the overall condition of the vehicle and any maintenance items that may require attention in the future. Robin took the time to explain his findings, discuss recommendations, and answer my questions in a way that was clear and easy to understand. What stood out most was the communication. Robin kept me informed throughout the process, called me before pickup to review the repairs and recommendations, and treated my concerns seriously. The team was professional, courteous, and thorough from start to finish. It is not always easy to find a repair facility that is willing to take the time to explain things and help a customer understand what is going on with their vehicle, but that was my experience with Paul's Auto Service. Thank you to Robin and the entire team for your professionalism, transparency, and quality service. It was greatly appreciated.

I've trusted Paul's Auto for years, and they consistently exceed my expectations. The staff is…read morefriendly, knowledgeable, and genuinely cares about their customers. The quality of their work is outstanding, and I really value their honesty--no upselling or unnecessary repairs. I've never had a bad experience, and I'll definitely continue to rely on them for any future automotive needs.