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    Platinum Automotive

    1.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    Services - Platinum Automotive

    Auto engine repair

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    8 months ago

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    Cals Auto Repair Center

    Cals Auto Repair Center

    2.8
    (35 reviews)

    first, called and spoke with jay 6/12/2026 regarding a minor auto accident that morning. he asked…read moreme if i was ok, told him yes just a little upset. anyways, i drove my car to cal's auto repair center and gary looked at my car and stated all what was needed. jay, put the order in it and it was dropped off 40 minutes later. traffic was very slow that friday. gary took car of my mechanical baby. ps, my other grat guys as well, mike, steve & sakou. they look out a gurl !!!

    For the past five years, we have been loyal customers of Cal's, spending literally thousands of…read moredollars on repairs and service. During that time, we came to regard Cal's as generally efficient, although consistently and noticeably overpriced. We continued doing business there anyway because we believed we were paying a premium for something far more important than a bargain: competence, honesty, and trust. That trust has now been completely shattered. Recently, my vehicle began overheating. We took it to Cal's expecting the same professional expertise we had relied upon for years. After examining the vehicle, we were told that the engine's gaskets were damaged and that the necessary repairs would cost approximately $5,000. Five. Thousand. Dollars. Before committing to such an enormous expense, we wisely sought a second opinion. Another repair shop examined the same vehicle and reached a dramatically different conclusion. They determined that the cooling system simply needed to be properly bled and the antifreeze refreshed. Their total charge? $85.00. The vehicle now runs perfectly. Think about the magnitude of that difference: $5,000 versus $85. One diagnosis suggested catastrophic engine damage requiring thousands of dollars in repairs. The other identified a relatively routine cooling-system issue and corrected it for less than one hundred dollars. That is not a minor difference of professional opinion. That is a staggering discrepancy of nearly $4,915. Had we simply accepted Cal's diagnosis without question, we could have spent approximately $5,000 attempting to correct a problem that another competent mechanic resolved for $85. What makes this particularly disturbing is our history with this business. We were not strangers walking through the door for the first time. We were five-year customers who had entrusted Cal's with our vehicles and spent thousands of dollars there. Loyalty like that should mean something. At the absolute minimum, it should be met with careful diagnosis, transparency, accuracy, and respect for the customer's hard-earned money. Automobile repair depends enormously upon trust because most customers do not possess the technical expertise necessary to independently verify what they are being told. When a mechanic says an engine requires thousands of dollars in repairs, the customer must be able to believe that recommendation is accurate and necessary. Once that trust is broken, the relationship is over. We gave Cal's five years of our business and thousands of our dollars. Unfortunately, this experience has erased the confidence that kept us returning. We will not spend another penny with Cal's. And I strongly encourage anyone receiving an extraordinarily expensive diagnosis from this establishment--or frankly, from any automotive repair facility--to GET A SECOND OPINION BEFORE AUTHORIZING THE WORK. In our case, that second opinion was worth approximately $4,915. Do not trust your car in the hands of Cal's Auto. PERIOD

    Hoover & 9 Mile Auto

    Hoover & 9 Mile Auto

    2.7
    (6 reviews)

    ONE MILLION STARS! Abdoul and the crew has done wonders for my very used vehicles. Friendly, fast…read moreservice here and will give you a great deal. Thank you guys for saving me once again. Sonjia Bankhead

    I took my car to his shop in December 2025 after he quoted for a battery and alternator, including…read moreparts and labor. I had my car towed from the dealership to his shop. Because the shop was closed when I got off work, I paid over the phone and asked him to leave my receipt in the car. When I picked up my vehicle, there was no receipt. About two weeks later, the same lights came on and my transmission would not reverse. I returned to the shop, and he claimed he reset the transmission somehow and charged me $150 (why)! A few weeks later, the same lights came back on. When I returned, he said you may need a new battery. I said you just put a new one in and he said, "I only charged the existing battery instead of installing a new one. He told me the alternator was new, so I requested my receipt again and took my car to Walmart to purchase a new battery. Several weeks later my car started ticking and yesterday, the alternator failed. When I called him, he changed his story and stated that both the battery and alternator were used. Since he worked on my vehicle, I have experienced one problem after another. I also referred a friend to him around the same time, and she is now experiencing similar issues with repairs performed by his shop. I am filing complaints with the BBB, State of Michigan and the City of Warren. Based on my experience, I strongly recommend going somewhere else!!!!

    Platinum Automotive - autorepair - Updated August 2026

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