They misdiagnosed my Prius and cost me $1800 to replace a perfectly fine radiator. Dont take hybrids there.

I continue to take my car in to Bill's drive through service for oil changes and really trust these guys. They greet you in the parking lot with a bottle of water while you wait. They are fast. Last time there, it took them less than 10 minutes to change the oil in my Ford Edge. It's not the most inexpensive maybe but I don't have to leave the car and come back hours later only to hear it needs this and that. read more

My serpentine belt was loose and they also saw it needed the pulley thing, thank goodness they caught that before I needed an entire new system or water pump thing. I was happy they caught all that stuff that may have been super bad, with all the hoses n stuff, I only needed one additional hose. It was cheap. My main reason had been leaking coolant that actually came from my faulty cooling system and bad thermostat, which they replaced and did a flush and now all good, no low levels. read more

I dropped my vehicle off to be repaired. The whole crew left early, no one called me to tell me. I only found out when I walked to the shop because no one was answering the phone. I got there are 3 pm just as the last mechanic was leaving for the day. He lied to me and told me everybody was at lunch. I demanded he called Jonah. I'm assuming he pretended to make a phone call and told me Jonah would be back here at 4:30 in an hour and a half. At 4:30 there no call from Jonah I sat in their parking lot for a half hour Jonah never came no one is here they all left for the day and left me without a vehicle. I live 20 miles away and today there is a nice storm. To date I have spent $4,000 with this company over the course of the last 2 years. Bill's automotive you no longer have my service. And now the blower for my heater does not work and I'm missing my cell phone holder. Great work team everyone at Bill's automotive you drop the ball. read more

First time car made it a mile and had to tow it back after paying about $600. They had it for a couple of weeks and charged $1600 lasted one day and had to tow back, third time was the charm over $800 and they took it to the dealership . They don't know what they are doing read more

The guys at Bill's Automotive are the best. They're professional and thorough. I strongly recommend using them. When I had an issue with an oil issue in my car, they tracked down the dealer and got a reason why, and what I needed to do to get it looked at because it was still under warranty which I was unaware of. Not many other places would have gone the extra mile like they did. read more

Will rip you off and make your vehicle worse. These people are part changers not mechanics. Have no ability to diagnose and just guess by throwing parts at it while you pay. My truck was running a little rough when I brought it in, after doing a full tune up, coils and cadilitic converters they called and said it was 80% better but was still a little rough and couldn't figure out why. I paid $2030 and drove away with an 80% worse truck.......when I called about it he replied it wasn't like that when they had it and something else must've happened on my drive home. My truck was drivable when it was dropped off and now is parked in my driveway unable to drive. Do not bring your vehicle to these thieves for anything other than an oil change.....and I don't even know if I would trust that. Update! Bill wrote me and asked me to remove my review because they tried their best......this was my response... Bill, not only did you put a bad converter on my truck and return it to me saying it was 80% better but you also put 2 bad spark plugs in that had to be replaced. Also with a tune up you're supposed to replace all coils not just one. Once Jurgens automotive in Livonia fixed all of your shops mistakes my truck ran great. So I stick with my first review, you guys are part changers not mechanics and are unable to diagnose the simplest problems. read more

Very kind and professional men. I came in there with my Escape which needed work on the radio. Bill went out of his way to help, and when the problem wasn't fixed, they continued to try to find what the cause was. I couldn't thank these guys enough for their help and dedication! I would recommend them to anyone! Thanks Bill and Nael! read more

They are very good at towing your car! But when it comes to diagnosing and repairing your vehicle in the timely manner that they stated, that is an entirely different story. On the phone they promise to finish the job in one day in reality on the second day, they offered a rental car and gave us a quote over $1000, including 6 hours of labor. However, we opted to have it towed elsewhere. 3 hours later,including being towed 30 miles away, our automobile was completed, and the repair cost under $260-a $740 difference. So if you have time and money to waste you may be pleased with Bills. read more

Known Bill and crew since they opened, many years ago...terrific guy and excellent diagnostician. Looks out for customers, especially when it comes to cost. Referred many people here and they've all thanked me. read more

Bill is honest and very up front with what your car needs now, in a few months, and further down the road. I have always felt very comfortable with his recommendations for mechanical and body repair work. read more

Bill's Automotive is an awesome family owned business full of friendly workers! My mom and I have known Bill for 18 years and he is always the first person we go to for any automotive needs. We have also referred many people to Bill's who always come back pleased. Him and his team are professional, work out the best deals with you, and provide you with quality and timely service. I have found that going to Bill's is not only a more pleasant experience, but also a more reasonable option in the Rochester area. You can always trust Bill and his team with your car as they are always looking out for you. I recently visited Bill's to service my Prius. I hadn't driven it in over 6 months and I was driving it cross country (to California). Bill and his team did a full inspection, changed and aligned all four of my tires, and changed my oil and filter within two days at the cheapest price I could find. And I made it to California with no issues! This place is the best, I can't say enough good things about them! read more

I have counted on and trusted Bill's Auto to maintain my family's vehicles (new and used) for over 10 years. I appreciate the candor and honest assessments that Bill and his team provide in helping me make decisions about what "can be done" versus "what needs to be done". This guidance has helped me keep my vehicles on the road for much longer periods and less of a cost than I imagined. I have also,unfortunately, have had to use Bill's newer collision services. Here again I am happy to recommend the high quality work and ease of paperwork that was provided. Consider making Bill's Auto your mechanic. You will never need another! John H. Life long Rochester resident read more

Terrific work! Staff very helpful. Work completed in timely manner. Great location. Appreciate the Bill's Bucks

My vehicle was rear ended on the way home from work. Bill's Automotive was open late enough to take a look at the damage and give me an estimate. That was helpful, but this is not the place to get your body damage repaired. Bill's Automotive said they would order the parts and it would take a couple days to get in. I had my insurance adjuster take a look at the vehicle and write up his estimate. He said he sent a copy to Bill's Automotive. I told the insurance claims folks to have the check made out for Bill's Automotive because I was going to have the work done. No phone call two days later. When I called to set up a time to drop off my driveable vehicle, Bill's said they would need to order the parts and it would take a couple days. I sent Bill's a copy of the insurance adjuster's write up. I made another follow up call a couple days later after not hearing back from this business. Bill's said they needed a copy of the adjuster's write up and they needed a couple of days to get parts in. Okay. New guy's voice on the phone, we will give it another try. I made a third phone call a few days later. I must have sounded like a new customer because they asked for a copy of the insurance adjuster's write up again. I assured them that there must be a copy around there by now. I gave them my claim number again. The man on the phone said he would call me back in a moment. No phone call after 40 minutes. When I called Bill's back, he said he was waiting for a call back, that they weren't sure they could get the parts in right away. I advised him that I had lost confidence that we could get this done at all and to forget about the work. "Okay," was his reply. Not a sense of concern in there at all. I called Garry's Collision (right next door) one time. I sent Garry's a copy of the adjuster's write up. Garry set up a day and time to bring the vehicle in right then. When I dropped the vehicle off on the designated morning, Garry greeted me, said he had all the parts in, and he finished the repairs by the end of the same day. Which business would you recommend to your friends and family? read more

You stole the replacement tire out of my trunk when I had the front control arms replaced. You replaced it with a donut, not even a full tire...You guys are crooks. read more

Five star service for a bunch of guys who fixed my car when I was totally frustrated with every other mechanic and ready to sell my vehicle. They saved me from buying a new car by diagnosing my problem and fixing my car, it has never run as well as it does now, since the day I bought it. Bill and his boys are thoroughly professional and know how to diagnose a vehicle. I would highly recommend this place and never trust my car to any other mechanics. read more

Bill, Jeff and the rest of the staff at Bill's Automotive are very professional, knowledgeable and kind. This is the only place that I know of where you receive a 3 month warranty on any vehicle that you buy whether it is used or new. Great selling point! read more

Bill's Automotive has taken car of my cars (Saturn, Nissan, Saab) over the past 12 years. The first time I went to Bill's Automotive was for a repair, another mechanic had recommended them to me, as he wasn't able to do the work and trusted Bill. I have recommended many friends for repairs and they stay with Bills shop and are happy with the work done on their vehicles. Prior to having Bill work on my car, I didn't trust repair shops. Instead I used quick oil change places or a tire specialty place because they were a franchise. I assumed if they did the same thing all day long they must be good at it. This is what I like about Bill's Automotive. They are nice, they have even picked me up and dropped me off at work when working on my car. They explain repairs in detail to ensure you understand the work. They provide accurate quotes and competitive pricing. I have compared cost with other shops and they always provide me a more reasonable price. I highly recommend them. read more

I drive for Lyft/Uber, and I was taking a passenger to Bill's Automotive from the airport when I noticed my tire pressure was dropping. I made it to Bill's to drop my passenger, and I asked how busy they were to see if they can confirm if I have a nail in my tire. They immediately pulled the car in the bay and patched it in record time for a very reasonable price. If I would have gone to Belle Tire, it would have cost 5x and would have taken at least an hour, especially during the afternoon. This was a life saver! read more

I have known Bill for 10+ years. He is one of the most straight up individuals I have ever met and the only person I trust to work on my vehicles. I have brought my vehicles in for various issues and he carefully lays out exactly what is going on with my vehicle. He finds ways to work within your budget and the work is completed on time. I see him bring other customers back into his shop so they understand the full magnitude of what is going on. The quality of work is what has allowed him to open up a paint shop and also start a mini car dealership. BIll's Automotive has a sterling reputation for good quality and low prices. His body shop is located well off main street in Rochester. He has been able to grow his business through word of mouth. You will not regret taking your vehicle to Bill's Automotive to get serviced. read more

I have found Bill's to be very reasonable and professional. We have had several cars serviced here throughout the years and they do a great job and are very accommodating. The most helpful thing for us is that they will give you an estimate of what needs to be done, and let you know what is urgent and what can wait. We don't take our cars anywhere else! read more

A transportation client became incontinent in my front seat and it needed to be cleaned asap. Same day quick yet fantastic service was provided. Evan was professional and he and the guys did a superb job! Smell and stain were removed and the car looks new! I could NOT be happier!!!! read more

Best car repair experience in years. Fair price, very accommodating, good communication. Great local option!

Great service! Everything was done as promised - collision repair, car rental, price quoted, timely service - no surprises! Very professional operation. read more

I brought my car here a while ago. I would never come back. My car was riding rough and I needed ignition coils replaced which is a very easy job i should have done myself. I was quoted the price for the job and i agreed. As the car was finished, I could hear the technician squeeling my tires since i know the sound of my car. They are reckless with your car and not honest.They finished the job and decided to ask for more money on top of what they quoted. They said well it was kind of in a tight spot so give us this much more which is ridiculous. I just paid it since the car was done and decided to never come back. read more