I needed a side mirror replaced and it was a special order, Jacquelyn was so helpful ordering the…read morenew mirror and making sure that the special order decals matched. She gave me an excellent price and she was super helpful, accommodating and super sweet.

Throughout the past years I've had multiple vehicles repaired here and since I naturally have trust…read moreissues of coarse I've gone to surrounding collisions in the area and around Michigan for estimates on each repair I've needed and every single time drakes always has a $200+ cheaper estimate than anyone else without even mentioning to them that I've taken it elsewhere, I've never had to pay more than their estimate quote, love their honestly and how helpful they are, all the repairs look as if nothing even happened, they aren't open on the weekends which is maybe the one flaw they have but I'd rather pocket that few extra hundred & not being able to pickup my car on a Saturday-Sunday...highly recommend this place to all my friends and family & you reading the review! Amazing communication & knowledge here! Add the detailing service to your repair, my car looks brand new inside and out when I pick it up, I'm always amused & grateful every time, thank you always!!!!!!!

Dave and the team, I owe you guys a lifetime of favors. I brought my CRV in with little to no hope…read morethat anything could be fixed. And the end results have left me speechless. From perfect body lines to flawlessly matched paint and all the way up until the finish where you guys detailed my entire car inside and out. Dave got me into a rental car free of charge, and had the whole job finished in 5 business days. Their communication about every issue was amazing and I cannot thank you all enough for relieving my stress and getting me back on the road!

I have a 2016 ford escape that needed a new transmission so I was recommended this shop. Even tho I…read moredidn't have a collision job, I was quoted a pretty decent price for a brand new transmission so I had my car dropped off on April 29. I finally got it back yesterday on June 9. They kept making up excuses as to why it took so long to replace the transmission until finally 7 days ago they said I could pick it up. $4400 later and the RPM was running high and my car was making a weird noise. Then my car started leaking fluid and eventually it shut down because the engine was too hot. So I had to get it to towed back to collision collision. Turns out the mechanic told someone at the shop that they did give me my car back way too soon. They kept telling me they were test driving it but the mechanic never did test drive it. The whole experience was a complete nightmare and the worst professional experience I've ever had in my life. And to end it all, I was trying to call the shop to see if my car was ready yesterday but Damien kept hanging up when I called. He just yelled THEYRE REPLACING THE TURBO YOUR CAR WILL BE READY TO PICK UP AT 1 and hung up. And kept hanging up when I was calling back. Don't fucking bother with this place.

only take your vehicle here if you want to pick it up…read morecompletely stripped of your parts and swapped out with 10 year old trash f****** chop shop Warren trash

Was recently rear ended. My car was repaired as good as new and the staff made sure I was kept up…read moreto date on the status of my car. If i have to get another repair, will definitely be bringing it back to them.

Superb! They were awesome! The insurance company totaled my car, even after they gave an estimate…read moreshowing they could fix it for a lower price. I took the payout and they fixed it beautifully. Even used a bumper that I had previously purchased! And the color match was amazing! I will always recommend Al's!

I was told my car would be ready in 3 days. It took 5 days when I expressed to them I was paying…read morefor repairs and a rental out of pocket. When I got my car back it was not properly repaired. I took it back to them and while the men mumbled and complained, saying things like "it's not like it's a Maserati" they still did not properly repair my hood. When I am able, I will take my car to another collision shop to be properly repaired. Only go here if you are a man I guess because they did not place value on my situation at all.

Review #513 April…read more30, 2025 Door Dent & Scratch Repair Service on 4/23/2025 What a great referral I received from an auto shop about this business "Incidents Paintless Dent" in Macomb to service My Gold SUV. I had fast scheduling over the phone then a calendar link was sent in choosing appt. Owner Chris was prompt to returning My call then replying with text messages in regards to having your vehicle set up for repairing. It took 5 days to set up the day and time to meet and greet him. It took him 35 minutes to remove a small Door Dent and a couple of door scratches too were touched up and buffed shiny new! I can say that Chris did show his expertise with detail and gave Me great Service Completion and of course His Quality. The Service Value and My cost of $125.00 was totally acceptable! I've attached photos too of before and after with Dent and paint scratches. I noticed other satisfied customer's reviews and photos to back up his work which helped Me make the call quickly instead of dealing with a collision shop. Thanks other Yelpers too for trusting Chris with his Auto Shop Business! Sincerely, Karen N. :-)

The owner of the business was professional, informative and he did an amazing job removing the…read moredents from my vehicle. I will definitely recommend his business to everyone.

Great job on our vehicle. The staff was great and the vehicle was returned to us not only like new…read moreon the outside but also all cleaned up on the inside. I hope to not have to return but if i ever have a damaged vehicle again I will return.

Ed was a pleasure to work with. He delivered everything that was promised. He worked well with the…read moreinsurance company. His updates on the progress of the vehicle were timely. Even small things such as car mats being cleaned and items left in the car in a proper place, showed great attention to kind detail. They were thorough in their explanations of work done. I highly recommend them for your collision needs.

Great communication, fast same‑day starter replacement, and truly excellent service. Automotive…read moreAuthority took great care of my truck and made the whole process easy.

AUTOMOTIVE AUTHORITY REVIEW This shop was personally…read morerecommended to me; I really wanted to like them. However, bottom line: the issue I took my car in for was NEVER FIXED - across several visits. Nick & Tim are very nice and seemingly easy to work with; however, if the issue is never fixed, and new issues keep showing up, what's the point? VISIT 1: On 01/26/2026, I took my 2014 Subaru Outback (200k mi) because the engine was shuddering upon braking, the car then stalling itself off while driving. They test drove it and did a diagnostic, telling me what I already knew: the catalytic converter (CAT) was due to be replaced. I was not ready to commit to that repair at the time; the current issue was something new that hadn't happened previously. They couldn't find anything else wrong. They insisted fixing the CAT would surely take care of this NEW PROBLEM and offered to use an aftermarket part to lower the price. The codes were reset and I left. Less than a week later, all lights on dash turned back on. VISIT 2: Forced to make a decision between the pricey CAT repair and having to start over elsewhere, I begrudgingly agreed to the CAT replacement BELIEVING that it would, indeed, fix the problem, as I'd been told. However, within 72 hrs of this 'repair', the engine shuddering (original complaint) happened again AND it turned all the engine lights associated with the catalytic converter back on. VERY CLEARLY, the problem I brought the car in for had NOT BEEN FIXED. VISIT 3: I was told to bring it back in on a Friday evening (01/30/2026), so they could drive it cold in am to better diagnose it. They FORGOT to test drive it cold. They ran the diagnostic but still didn't know what the problem was. They cleaned out the air manifold, a GUESS as to what may help, then reset the codes. 2 weeks later: HUGE engine shudder causing a stall in traffic; all warning lights back on. Also: violent shaking on the freeway; an entirely new problem. VISIT 4 (2/20/2026): After running another diagnostic, they told me they still had no idea what was causing the initial engine shuddering/stalling issue; they literally said "It ain't broke enough yet!" for them to fix it! They said the highway shaking was caused by 2 control arms needing to be replaced, a safety issue that should be fixed immediately but that I had not been alerted to at any previous visit. Every time I picked up my car, I was assured that it had been vigorously test-driven before it was approved to leave, yet new problems showed themselves each time I had it back. After having the control arms replaced, I was again assured that the car was ready to go, no visible/diagnosable problems present, (save the ORIGINAL COMPLAINT which was 'not broken enough to fix'). I had given them about $3000 of my money at this point; the ORIGINAL COMPLAINT yet to be fixed! Here, I vowed that I would go elsewhere should the original problem repeat itself again. Clearly, Automotive Authority had no intention of actually fixing the original complaint! Immediately upon leaving that time, I knew something was VERY WRONG with the brakes. I thought "No way would they let me leave the shop with brakes about to fail; I must be mistaken". I KNOW the brakes were not in that condition when I dropped the car off. There was a tactile and audible grinding of the brakes from the moment I left that shop after the 3rd unnecessary repair. On March 3, 2026, the brakes completely cut out WHILE I WAS DRIVING. I had to use the paddle shifters on my Subaru to get home safely. What had they done to my brakes?!? I dropped the car off with normal brakes, lots of wear left, and after picking it up from an unrelated repair, the brakes were worn to the point of failing. I have no answers. But, they certainly didn't test drive it before giving it back to me; there was no way they could have missed it! After $3000 already paid for unnecessary repairs, I was not going to pay AA to fix it again. I reached out one last time to tell AA the brakes had died while driving and to ask if they would take any parts back that they sold to me and I didn't need. I never heard from them again. I got ONLY $900 trade for that Subaru and had to buy a new car in the end. My advice: never trust these guys without a 2nd opinion...or, just don't bother at all.

I recently had my vehicle serviced here. While the repair itself was completed, I was very…read moredisappointed with the communication and customer service throughout the process. A straightforward question about arranging service turned into an unnecessarily confrontational and combative interaction on more than one occasion. I later contacted the owner to address my concerns. His response focused on the timing of the vehicle's arrival and the impact on the technicians, as well as the possibility that there had been a misunderstanding regarding the towing company's guidelines, which was not the case. My concerns about the way I was treated during the interaction were never addressed, nor was my subsequent follow-up acknowledged at all. Since that interaction, I have received two additional messages in less than 24 hours regarding pickup of my vehicle, both requesting a callback. This level of repeated contact was not part of my prior interactions with the shop and was completely unnecessary. One call providing the repair information, estimated cost, and pickup details should have been sufficient. Good automotive service isn't just about completing the repair. Customers should also be treated with courtesy and professionalism. Based on my experience, I would not recommend this business. If you value courtesy, professionalism, respect and restraint, then choose another shop.

Very professional. Had my suv back in 4 hours. Nice local repair shop my good neighbor Red referred…read moreme to.