TLDR: Highly recommend. Entire process and experience was fantastic. Alfredo was A++++…read more We had a 9 year old HVAC that was dying in 2023 and called out numerous companies to quote and diagnose for possible repair. We had to deal with a lot of salesmen-y type of people that didn't feel honest. Quoting huge numbers and telling us our AC was definitely going to die any moment. Telling us we had to buy these huge expensive replacements. We knew it was going bad, but the experience we had with the greasy salesmen techs made us decide to wait for it to fail before trying again to find someone good. It finally failed May 2026. I did my research again and found this company. The reviews were great but I was still really nervous because of our last experience. Called them out, fully expecting to go through the process of calling multiple people before finding someone. However, Alfredo was immediately different from the others. He is such a kind and personable person. What a great first impression. If you are able to ask by name, I suggest ask for Alfredo. He arrived exactly on time, too. He didn't feel like a salesperson at all. He felt honest and genuine. He gave us all of our options. From repair to full and complete replacement and everything in between. He discussed with us the pros and cons of each option. It never felt like he was pushing us one way or the other. It felt like he just wanted us to have a working AC that worked for us, period. He also spoke equally to both my husband and I. Many technicians tend to only speak to my husband which is annoying since I take care of most of the home management. Previously we were told we had to do this super expensive option to keep our upstairs cool but Alfredo told us we likely didn't need it, and if we did, we could have it added later. I knew right away we didn't need to have anyone else come out. We chose them and they were able to install our new system same day. We left the house, and they were very respectful of our house while they were here alone. They cleaned up after themselves and locked the doors behind them. He said they would likely be done around 2am and they finished at exactly 1:59am! We had a Lego display on the wall that I'm guessing got bumped (I forgot to remove it before they arrived so that was my bad). Some pieces fell off and broke apart and they put them all on the table. I've knocked that thing off myself and finding those scattered pieces is annoying. No missing pieces at all. I was impressed by this small thing. Just another example of the care and thoughtfulness of the crew. The AC is incredible. I'm very happy so far with our choice in system and in who we picked to install it. I don't feel bamboozled or taken advantage of in any way. Highly recommend! Very glad I found them.

Another quality job by Prime AC and Heat! They came through in the clutch to solve my cooling…read moresystem issues.

Had them clean air ducts after moving into new place. Ryan was responsive late at night when I…read morerequested quote and scheduled for next morning. Christian explained everything, took before/after photos, and gave maintenance tips. Maybe slightly pricey but quality work. Ducts needed it badly based on what came out.

From the owner: Piedmont Duct Cleaning brings a breath of fresh air to Dallas homes and businesses with…read morecutting-edge air duct cleaning services that prioritize your family's health and comfort. Since 2015, this locally-owned company has revolutionized indoor air quality throughout the Dallas area, combining state-of-the-art equipment with genuine Texas hospitality. Manager Ryan Roberts leads a passionate team dedicated to removing dust, allergens, and contaminants from your HVAC system, ensuring every breath you take is cleaner and healthier. What sets Piedmont apart in the competitive Dallas market is their commitment to transparency and customer education. They don't just clean your ducts—they empower you with knowledge about your home's air quality while delivering exceptional results that speak for themselves. From residential duct cleaning to commercial HVAC maintenance, their comprehensive approach tackles everything from pet dander to construction debris. When Dallas residents choose Piedmont Duct Cleaning, they're not just hiring a service—they're investing in cleaner air that transforms their living space into a healthier haven.

I had requested a duct cleaning for my house and they provided an accurate quote over the phone…read moreimmediately which was very honestly priced in comparison to the competition. They were flexible in scheduling and were able to provide a few options. On the day of service, they were very polite and accommodating. They were very efficient and quick while also ensuring that the job was done well and cleanly.

Ray delivered again for another property we have. His price is reasonable and his service is top…read morenotch. He's my go to guy anything attic or ventilation related. We had the ducts/chimney cleaned, and added insulation to the attic.

I just had Aura Duct Care clean my dryer vent, and they exceeded all expectations! Ted arrived a…read morefew minutes before the agreed upon time (that's a first for me hiring a pro), explained the process clearly, and worked without cutting corners. After he finished, he showed me the before-and-after photos on his phone, and the difference was pretty self explanatory. My dryer was running fine before the service, but Ted cleaned the inside lint duct and filter anyways and I'm sure it will work better now. Just to give you some context of the work Ted did, he moved the dryer out of the way, vacuumed and cleaned the duct from inside and then vacuumed and cleaned the dryer pipe from the outside, a lot of work for a fair price. If you're looking for reliable, high-quality service, I highly recommend Aura Duct Care and Ted.

I used the YELP request to get quotes, these guys were fast and the only "flat rate" price I got…read more It was a great price and I was scheduled fast. Two young professionals showed up, polite, quick and efficient. They had a power house machine and hit both side, not long later and I was back to normal time laundry. II will use them again and recommend them as a fast and honest option.

Great service! Well priced and overall quality work. Will use them again in the future. Ben and…read moreJohn were amazing

Very professional technicians & have no complaints on their service or communication during* the…read moreprocess. We had our duct work cleaned and our chimney. I reached out to the technician and original contact two weeks after the service (we've changed air filters, house cleaned, etc) about the significant dust issues we were still having in our bedroom. No response from either person. Disappointing after paying $1500 and still struggling with the dust.. To note, the cleanup process was also rough after the service as there was dust and debris all over. Had to have house fully cleaned by a cleaner. Main complaint and reason for the 3 stars is the non-response after the job was completed.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

This place is a rip-off ..They charged me 4 times the amount others charge...I should've done my…read moreresearch before getting ripped off.. Live and learn.....

Ricky, Service Technician came out to complete a summer checkup. I've used Cogburns for years and…read moreRicky is always on time, personable, courteous, and provides helpful insight. He's excellent!

WARNING: This company was bought by Dunrite Heating and Air. Please read their reviews before…read morecalling this company.  I had a terrible experience with this company and was eventually forced to file a credit card dispute because I was charged for services that never got started. So the problem I wanted to get addressed was that the exhaust pipe from my attic furnace was collecting condensation and causing a leak. 1. Initial Visit: A technician came out to diagnose the issue. He said that the pipe had to be replaced due to rust and the cap had to be added to the roof end of the pipe because it was completely missing. He charged me $3000 for replacing two sets of pipes. I thought it was expensive but went through with the transaction because of the high reviews on yelp. 2. Failed Service: On the scheduled date, technicians arrived but refused to replace the pipe because my roof was "too steep." I was told they would reschedule with a crew equipped and willing to work on steep roofs. 3. No Follow-Up: The company never rescheduled this service. I tried calling them multiple times but the only response I got was that they would call me back. (the customer service rep was kind and responsive) Do not use this company if you want reliable service or basic communication.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

We hadn't cleaned our ducts since we moved in 25 years ago. Several rooms weren't getting air flow…read more Bunnara and his family crew installed new ducts, new AC inlets and outlets and dampers to control air flow. We couldn't be more pleased with the work. They also added insulation at a reasonable price. We're ready for the summer heat! Jim and Julie C Frisco

Top quality, on time and attention to detail made for a great experience. I've told my friends…read moreabout my great experience.