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Big Guys Carpet Care

4.0 (8 reviews)
Open • 8:00 am - 5:00 pm

Services - Big Guys Carpet Care

Mold remediation

Carpet cleaning

Big Guys Carpet Care Photos

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7 years ago

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Be Green Carpet Cleaning - Dallas - Move in ready!

Be Green Carpet Cleaning - Dallas

(7 reviews)

Incredible job. I'm so pleased with how thorough they were. The attention to detail was the best…read moreI've ever experienced. I would highly recommend Be Green. Charles was amazing. So friendly & professional!

1 Star -- Damaged Rug, No Accountability, and a Serious Breach of Trust…read more I strongly recommend thinking twice before allowing Be Green Carpet Cleaning into your home. I hired this company to professionally clean my rug, and what I received was a badly damaged, discolored rug and months of frustration trying to get anyone to take responsibility. The technician was aware that my rug was made of delicate viscose and assured me he would be careful. Despite that, the rug was left visibly damaged. He returned to my home multiple times attempting to correct the problem, without success. What I find particularly disturbing is that Be Green later informed me the technician had left the company the day after the original cleaning. Yet he continued returning to my home without ever disclosing that he was no longer representing Be Green. I had every reason to believe I was still dealing with the company I hired. Had I known otherwise, I would have contacted Be Green directly while the issue was still within their 30-day warranty period. Rather than taking responsibility for the service performed under their name, Be Green declined to resolve the damage, citing their warranty period and the technician's failure to report the problem internally. The technician eventually agreed to compensate me personally, but even that agreement has not been honored as promised. A reputable company should stand behind the work performed under its name, communicate honestly with its customers, and take responsibility when something goes wrong. In my experience, Be Green failed on all three counts. I paid for professional cleaning and was left with a ruined rug, a complete loss of trust, and no meaningful resolution. I would never use this company again, and I cannot recommend them to anyone who values their belongings, their home, or basic customer accountability.

Big Guys Carpet Care - damagerestoration - Updated October 2026

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