During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

The work was pretty good and the workers were very nice -- that part of it was OK, would get a 4 or…read more5. Dealing with Colton Hayge was awful. As another reviewer said, he's "a liar and a con man". He decided how he wanted to do the repairs WITHOUT MENTIONING IT TO ME, then refused to reconsider when I didn't like his idea. There's more to the story, but I'm sick of thinking about these people. My advice is if they try to hustle you into doing business with them, run away, fast. Especially if you get assigned Colton as your project "manager". He's the one that earns the 1.

We had issues with Dry force right from the beginning. From people not showing up at their schedule…read moretimes to failing to submit claims for pack out today's in submitting revised claims - delaying our work for weeks leaving my kitchen floor a hazard to walk on. My elderly dad ended up falling twice . The packout team started treating to with hold our furniture until they got paid . It was a complete nightmare. Worse part was causing delays in getting Dry Force paid by my insurance (again their fault they never submitted packout claim which I was never aware of and paid them from what my insurance had already given me. Then they come after me with a lien on my property! I highly recommend looking them up on BBB- it's a common theme.

They need to rename this company "SCAM FORCE". Here is my…read morestory. We live in the Richardson area, and shortly after Thanksgiving of 2025 we identified a leak from an upstairs bathroom that resulted in an area of our garage ceiling that was showing signs of water damage. My wife called Benjamin Franklin Plumbing (also a suspect company) about the leak. They came out but really did not thoroughly evaluate the situation, & instead immediately directed her to call Dry Force because of potential water damage. Following these recommendations, we got Dry Force out immediately. I was working, so my wife took care of this during the day. A technician from Dry Force responded immediately, and evaluated the problem. They fed into my wife's fear of mold growth, etc. This technician assured my wife that they could easily remedy the problem, because it did not seem too extensive. They put paperwork in front of her to sign, and told her we needed to pay the estimate upfront before any work would start. We paid them $2700 that day, because of the anxiety they created for my wife. They cut out a 2-3 ft section of the garage ceiling dry wall, and set up fans with makeshift plastic ducts to blow warm air through the ceiling to dry out any water contamination. The weather was fairly cold during this time, and on multiple occasions during the 7-9 days that these blowers were working, I noticed that the air created by the blowers was cold & not warm as they said. We reached out to Scam Force to come and fix the blowers (at least 3 times during that week). They would eventually come out, but frequently not the same day, and it would always be a different technician. They always had an excuse for their delays, but they would fix the heating unit, and at least one of these technicians tried to throw his coworkers under the bus for initially setting up the system incorrectly. After about a week or so, another technician came out to perform an assessment of how well things were drying out. This technician stated there was still moisture, and now they recommended replacement of the damage. They did not offer any further options, and claimed that there were no further remedies for the wetness before leaving. We have tried to call Scam Force on multiple occasions since, to request for them to come back out & fix the issue they said they could fix from the beginning. We started to escalate our request, and a shift manager Frank Savatino spoke with me by phone. He explained that his technicians had told him they tried everything without success. He also informed me that my wife signed the disclosure/liability statement (which was in the initial paperwork), which basically releases them from any liability if they cannot cure the issue, and he also recommended replacement of the damage. I quickly got the feeling that they were wiping their hands from the job, and I barely got an apology. I requested at least some amount of partial refund if they felt they had reached the end of what they could do, but Savatino could not or would not authorize this, and told me he would have the head manager call us back. "Sorry sir, but your wife signed the paperwork." That is what he said. Frank still assured me he would have the manager call us back. I never received a call, and there is still a hole in my garage ceiling today. The leak has since been repaired by a fair & reliable plumber. The damage was minimal, & dried without issue or replacement. There are many restoration companies around so at least y'all don't have to choose "Scam Force". We recommend staying far away & clear of this company, because I would bet this is not their first charade rodeo! Maybe they need to advertise as an improvisation company. I'm wondering if their technicians are actually thespians/comedians. They could be in line for an Emmy or Academy award. What a masquerade! It's not even the money issue. It's the lack of accountability! The fear mongering & entrapment as part of their processes to ensure they get their fee up front, which then allows them to make a quick and ghostly exit. Bruce & Shawna M.

We were in the final stages before closing on a house and mold was found on a final inspection. We…read morecontacted 3 companies and selected Reactic Restoration to do the remediation. Thor price was competitive and they could get to it quickly. During the process, our service representative, Alon, was very helpful and responsive. He was always available when I had questions and he updated me as work progressed. They finished on time and did a great job. I would highly suggest Reactic Restoration if you have a need for a mold remediation company.

After shopping around the restoration market I decided to go with Reactic Restoration to perform…read moremold remediation work on an old house I purchased. They diligently started the work the day after the agreement which was awesome because I was eager to get the work done. After installing containments and covering the furniture that was in the house, they performed the cleaning and remediation work quickly and efficiently. I highly recommend this company for all your restoration needs. The communication and service was excellent.

First off, Steve was great. He showed up on time, walked me through what he was doing, and…read morecompleted the work quickly. I really appreciated him and the work he did. My issue was with the original scheduling. I called at around 7pm on Sunday night was assured that someone would be there within the hour. An hour later, I received a text that they were running late but we were next and they would be before 9. At 9 I received a phone call that they would not be there at all that night and it would be the next day. I had another company schedule already for the next day to do the work, but I had already canceled them, because you said you would be there that night. I found out after Steve arrived that the other company was considerably cheaper. I wish I had just kept the appointment I had. The work got done, and cost me more, but I feel a little bait and switch on your 24/7 promise. If you cant get people out when you say you can, then remove the 24/7 from your website.

We were pretty desperate to replace a water heater before a big storm was set to arrive. We wanted…read morea place that could install it that day. Roto rooter said they could. We'd had a quote for about $1800, but the other company couldn't come until several days later. Roto rooter wouldn't quote. So, their guy comes out. He's definitely not as respectful as many of the folks that have been out to work on the house. I don't require the level of respect and thoughtfulness we've received from handymen lately, but we've come to expect it. He was not what we've seen lately. So, long story short he says materials about $1200-$1500. I say what is all in. He says $6500. He was going to charge us $5k for two or three hours of work. Please don't use them.

Our AC unit leaked and flooded the attic, causing water damage to two rooms, requiring the ceilings…read moreto be replaced. The Horizon team was extremely responsive to our request and came out the very next day to assess the damage and begin work. They worked with the insurance company directly (including completing the work prior to to the insurance payout) and made it as easy as possible for us to get our home repaired. Thank you DJ and team. I highly recommend the Horizon team for any water damage and restoration work, our ceilings look brand new.

I noticed some swelling on the walls of the shower and did not know what to do about it. So, I…read morecalled DJ at Horizon Water Damage & Restoration and he took the time to get a better understanding of the issue by asking all the right questions and was able to remotely diagnose the possible root cause. Then he provided his expert guidance on the next steps I should take with the insurance company to start the process of resolving it timely preventing further damage. I was very appreciative of the help I received from Horizon and I highly recommend them for honest guidance and damage restoration.

TruStar presentation and work was good! Workers were courteous and professional.................read more

Utilizing TruStar was a mistake. The actual crew was pleasant but the office was rude and they…read moreappeared to be more focused on billing than by extracting the water out of my house.

Warm Texas welcome from Monty!! Recently relocated from California to Texas, we were looking for a…read morecompany who could provide carpet cleaning services for our new home, using pet-friendly products. At first, we were skeptical about the 2 hour dry time (compared to the typical 1-2 day dry time we were used to from prior carpet cleanings)... but we found this method to be so much better! Effective process safe for pets and children, with very little dry time and no large hoses being dragged in through the house from a truck. This process actually lifts dirt and odors out of the carpet vs. trapping or masking the dirt and odors as some other processes do. Not only was Monty wonderful with his thorough explanation of the entire Oxi Fresh process; he was an all around great guy who truly cares about his customers. Thanks to Monty for all the local food/entertainment/ fun recommendations for my husband and I! We will definitely be using this company for all relevant future needs!!

Job done terribly. Price way too high. Did owner did not want to hear or see pics regarding poor…read morejob done.