I have never written a review remotely this long. However, because I have continued to stand by my…read morereview and refuse to remove it despite repeated pressure, I now find myself responding to the "owner's" lengthy public rebuttal. I will preface by stating that the "owner" of this business seems fixated on researching me and attaching me personally. His "reply" is full of inaccuracies and deflect from addressing actual business concerns. To begin, I have 22 positive, not negative business reviews. More importantly, I have attached documentation refuting a litany of false statements made in Mr. Patterson's response, including correspondence from the IICRC indicating that Bingham Restoration is using IICRC branding despite not being a certified member. Honesty, transparency, and integrity matter. I encourage consumers to review the attached documentation and draw their own conclusions. Based on my experience, I would recommend choosing a company that demonstrates ethical business practices, truthful communication, and professional treatment of its customers. I did not select or hire Bingham Restoration directly. Bingham Restoration was brought into the project by a plumbing company following a major leak at my rental property. During the claim process, my insurance company questioned line items in the invoice, including emergency service charges, supervisory fees, and fuel charges. The invoice was subsequently revised, and Bingham Restoration provided written documentation reflecting the settlement amount agreed upon with the insurance carrier, which I have attached. There is no mention of any other "agreement" other than the amount due. Any suggestion that I refused to pay is false. I requested documentation, sought clarification regarding charges, and asked a civil engineer to review the work. Rather than continue dealing with repeated demands for payment, I paid the agreed settlement amount in full. Mr. Patterson reneged on Bingham's own settlement agreement and sent a collections after me to collect the remainder of the original invoice. I have attached the collections notice. I also dispute a majority of.erroneous statements in the "owner's" response. I never communicated with another one-star reviewer, and I did not copy an attorney on our email exchanges. I copied the administrative office of my legal services plan for documentation purposes. The owner also called me from what turned out to be his wife's cell phone number. What concerns me most is not the billing dispute itself, but how it was handled. Rather than addressing my concerns professionally, the "owner's" response focuses extensively on my personal background, education, review history, and other matters unrelated to the restoration work. I found those communications inappropriate and unsettling. The central facts remain unchanged: the insurance company questioned multiple charges, the invoice was revised, Bingham Restoration provided written settlement documentation, I paid the agreed amount in full, and my account reflected a zero balance. This dispute was never primarily about the money. It was about transparency, documentation, and a consumer's right to ask questions and leave an honest review. After this experience, I cannot help but wonder how other customers who posted negative reviews were treated. Basic business communication should focus on resolving problems, not attacking customers. Instead of addressing the substance of my concerns, I found myself responding to personal attacks and factual disputes unrelated to the work performed. Consumers have the right to question charges, request documentation, seek clarification, and share honest reviews of their experiences. I stand by my review and my right to share it. Caveat emptor.

My plumber recommended Bingham and because I trusted him, I called them after a small leak in my…read morekitchen. While the response was professional and fast, I would highly recommend obtaining more than one estimate. In my opinion, this company takes advantage of clients desire for a quick fix. The team that did the work was young, and wasn't very skilled. They left my granite counter top unsupported and my husband had to fix that. Additionally, they promised daily visits and there were only three total - one when they put their fans, one the next day, and one when they removed the fan. Except, then, two weeks later, when I heard a noise under my house, I paid my HVAC team to come check that out only to discover they left a fan under the house. I was informed that the team lead was no longer with the company and they were sorry that happened on my job. I was also told during the process that the company is not insurance preferred. Well, we now know why. I paid the contract that I should not have signed and wrote an extensive email to the office, but never received a reply. Again, people professional, work was only fair, kinda, price was high, response over period of remediation only fair, thoroughness of job only gets a fair, fan left under house requiring me to pay for removal - BAD..no response from management on all. So...lesson - BUYER beware.

My vehicle has a function where all windows can be opened if a button on the fob is held down for a…read morecertain time. Unfortunately, this function was accidentally triggered during a bad thunderstorm and the whole car interior was soaked. Worried about water damage and the potential for mold growth, I started looking for companies that could fix the issue. 911 Restoration responded promptly and I immediately had them go to work for us. And man were these guys awesome. Everyone I interacted with was super kind and professional. From the phone call with the manager to the operators who came to deal with my vehicle, I felt cared for and that everything was going to be taken care of. With these guys, I didn't have to bring my vehicle in. They came to where I was and set up their equipment. My vehicle was soaked so it took about 2 days to completely dry it out. Shout to the operators -- Isaiah, James, and Willard. They were super friendly, had excellent communication, and came by every day of the service see how the drying process was going. You guys were awesome! My car was completely restored! Not one chance that there could've been any moisture left in my vehicle once they were done. I'm very satisfied with the work 911 Restoration has done. I highly recommend them.

God sent them to rescue me! They're the BEST GUYS that could've been sent to me during my house…read more catastrophe. My whole house flooded! They help assist me moving everything. Isiah and David were always available even for my after hour questions.

Tyler (owner) was very professional and knowledgeable. He executed my vision to a "T". Great job!…read moreJust be aware that all work is subbed out, and what all of that entails. Otherwise, great work! Great management communication and always a positive can do attitude. Thanks so much!

Serv Pro of Southwest Dallas: "Tom&Karen Thomasson Project"…read more RE between walls leak After home repairs were completed/reinstalled to 5 rooms and one bathroom (flooring, sheetrock, cabinetry, plumbing, painting) our furniture was 'Packed In' by Serv Pro =led by Eric Coco= in excellent, beyond expectation execution by a 12 person Serv Pro team. The error free relocate of furniture and accessories, pictures rehung, decorator pieces relocated exactly, floors cleaned, all surfaces dusted was of the highest precision. Not one item was harmed/broken/scratched coming away from the Serv Pro warehouse after 5 months, loaded and bubble wrapped in some 225 boxes strapped down securely in 3 large van trucks in one day (starting at 900am promptly and ended by 5pm) Each of the team moved smoothly and expertly. Mr Coco personally supervised the entire effort every step of the way. Please pass along our thanks to this entire crew. It was truly 'Like It Never Happened' Tom and Karen Thomasson January 11, 2025

G Brothers did great job remediating our water damage. Came out immediately. Did the tear out the…read moresame week. Did a great job handling my insurance company.

Unexpected flooding in my house and we called G Brothers Restoration. I'm old school and I don't…read morelike being dismissed and I was NOT. This company came in and went to work not only taking care of the house BUT also my mental by just providing A+ customer service. The work they do is excellent and my house has been restored for the better. I couldn't ask for better service. And I will recommend them and only them for anything that people need done. Thank you so much to Jaime and Jesse, as well as the other team members. My floors look amazing! I couldn't be more pleased with my bathrooms and the fireplace is chefs kiss. You guys are awesome!

David Rizos was very easy to communicate with. He returns…read morecalls, texts and emails. That's a big plus! It was a pleasure doing business with him, and we will consult him again if such need arises. He sent photos at each stage of completion. We had flood damage to sheetrock walls, baseboards, interior support beams and laminate floor. He had me pay in stages as each section was completed. David coordinated with a separate flooring contractor. He is located very near my area (Dallas North Tollway and Frankford Rd). I highly recommend David Rizos! Just tell him exactly what you're needing and what you think. He's someone who will listen and work with you.

Great company to work with. Restoration 1 will be there when needed, 24/7. Big or small, commercial…read moreor residential, Restoration 1 is always the right choice for your restoration and remodel needs.

I hired this company for a move out cleaning service and had a terrible experience. When I arrived…read moreto check the unit, I found that a kitchen drawer face had been completely ripped off and placed back to conceal the damage. No one notified me. After I contacted them about the damage, they claimed the drawer was "already broken" which is completely false. The drawer was fully intact prior to the service, and I have multiple witnesses that can confirm this. Instead of taking responsibility, they tried to blame the customer after being caught. I now have to repair this myself with only two days before my lease ends. Mistakes can happen but hiding damage and then denying it is unacceptable. I would not trust this company and do not recommend their services. Pictures of damage are attached.

I asked YELP to help find someone to clean my carpet and couch. Square Solutions sent a quote and…read moretold me they could do it that day. I received several quotes that each were $400 to $600 more than square solutions. I will be honest as I was nervous selecting them due to their prices being much lower. I decided to give a try, and a man and woman showed up on-time (which I value). They were very nice and jumped on the work. We were very happy with their work. I would recommend them.

I selected SERVPRO after the February winter storm caused a pipe to burst and my master bath,…read morecloset and bedroom were flooded. To say dealing with this company was a horrible experience is an understatement. There was absolutely no organization, zero communication unless I initiated it, no follow up and average work at best. It is now September and I am just getting my repairs finished on a $14k job. I would not recommend them to bring anything to the table but additional stress and aggravation to already unfortunate circumstances. Unless you want unreturned calls, no shows from contractors, and a complete lack of organization...I highly recommend you call someone else.

I can't give enough accolades or starts to the SERVEPRO of Carrollton team. I'm not exaggerating…read morewhen I say that it literally it took the team less than an hour to come assess the flooding problem in my office. They immediately jumped into action and got their arrays of vaccines, blowers and humidi. If it wasn't for them responding so quickly, I'm not sure that the flooring and drywalls would have been saved from further water damage. The entire team is extremely professional, courteous, capable, confident and efficient. I hope not to use them again, but if I did, I wouldn't hesitate to call them first! J. Serrano

As I indicated in my first review, the company consists of two parts, the mitigation part and the…read morerestoration part. The communication between the two needs improvement because the handoff from one to the other is not seamless for the consumer. Once I was in contact with the Restoration manager, Kelly, the process and communication were excellent. Kelly was conscientious and caring. He went above and beyond in every way. He really cares about the customer and the service that the company provides. The workmanship and value was high quality. There was a real effort to do the job right, not just to do the job and collect the money. My overall 4 stars is because of the clunkiness of the handoff from mitigation to restoration. But other than that, I have no complaints and I think highly of Kelly and the owner Brian. I would do business with them again.

Quick and helpful-got there in a hurry and did a great job of cleaning away debris and drying out…read morehouse.