My vehicle has a function where all windows can be opened if a button on the fob is held down for a…read morecertain time. Unfortunately, this function was accidentally triggered during a bad thunderstorm and the whole car interior was soaked. Worried about water damage and the potential for mold growth, I started looking for companies that could fix the issue. 911 Restoration responded promptly and I immediately had them go to work for us. And man were these guys awesome. Everyone I interacted with was super kind and professional. From the phone call with the manager to the operators who came to deal with my vehicle, I felt cared for and that everything was going to be taken care of. With these guys, I didn't have to bring my vehicle in. They came to where I was and set up their equipment. My vehicle was soaked so it took about 2 days to completely dry it out. Shout to the operators -- Isaiah, James, and Willard. They were super friendly, had excellent communication, and came by every day of the service see how the drying process was going. You guys were awesome! My car was completely restored! Not one chance that there could've been any moisture left in my vehicle once they were done. I'm very satisfied with the work 911 Restoration has done. I highly recommend them.

God sent them to rescue me! They're the BEST GUYS that could've been sent to me during my house…read more catastrophe. My whole house flooded! They help assist me moving everything. Isiah and David were always available even for my after hour questions.

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

My first experience with PuroClean Restoration was some years ago, Nick came out and did an…read moreexcellent job! That first experience was the reason to call on PuroClean Restoration again for help with water damage. Nick came back out and did an excellent job! He does his work well, he is very knowledgeable, he is very considerate, polite, dependable, patient with the customer, and overall delivers great customer service.

No one wants to have to repair home damage because of a flood. No one…read more But if you do have to repair home damage because of a flood, you can't ask for a better team than PuroClean. Nick was absolutely the best person to work with, fast but thorough. He explained everything so well that we felt comfortable in the decision making process. The owner, Jim, was great to talk to when we started the project and followed up when everything was complete. We are completely satisfied with the process of working with PuroClean and totally understand why our insurance company has them on a list of recommended vendors.

We had no idea that a leak in a toilet in our upstairs bedroom could cause such a massive headache…read more We waited for our general contractor to heal from a surgery and when he was still out we contacted a few people including SS Water Restoration. The professionalism and technical knowledge were what led us to work with this company. Stefan, Richard and his crew went to work ripping out water logged wood, boards and panels. They are familiar with our insurance adjuster.

SS Water Restoration did a great job of keeping me informed of the steps daily and the process…read more Shane worked on our house specifically and he kept me up to date and answered any questions I had. He also was very careful not to bring dirt or mud into the house by always taking precautions with booties. Alyssa did a wonderful job at working with my schedule and coordinating for us. Everyone is very friendly and is diligent to walk you through the process.

Very honest and professional company. Their people have been a pleasure to work with and they are…read morenot here to nickel and dime you but to make sure you need their services. In fact they put our mind at ease by showing us how we in fact DID NOT have a mold problem like we originally thought, and spent time with my wife and I explaining everything to us, not charging for the visit. I would recommend them in the future if we ever need their services or if one of our friends do.

If you are considering spending thousands of dollars with this company - please take the time to…read moreread this review. PLEASE DO NOT spend your money with this company. If this review helps one person choose a better company, then it has done its job. Also, please take note that any good reviews this company has, are over 2 years old (I did not realize that at first). We chose Breath Pure to do our mold remediation and reconstruction. We had D'Andre quote us traditional remediation (pulling up our floors and cleaning the existing subfloor) as well as pulling up our flooring, old subfloor, and replacing the subfloor. D'Andre was very responsive and helpful at first, and we ultimately went with the subfloor replacement option. We signed the contracts, paid 50% up front and got scheduled (quoted 7-10 days). That is where our good experience ended. - Our start date got pushed out the night before by one day - not a huge deal as we could still be back in our house by thanksgiving but still a waste of a day in Airbnb fees. - The next day, Tuesday, the "crew"... 1 guy... had a flat tire and did not show up until noon and still only worked until 5pm. Now we are 1 1/2 days behind.... IT GETS MUCH WORSE - We have cameras on our house and could see as the two people who were now working on our house were taking 3.5-hour lunch breaks, showing up very late, or just sitting in the van for an hour. D'Andre was unresponsive until I asked for someone above him to speak to about my concerns. He assured me they would work over the weekend and that we would be ready for post clearance testing by Monday. No one showed up at all over the weekend, and D'Andre did not respond when I let him know this. Monday, D'andre said to move post testing to Tuesday as they would be ready by then, and one guy showed up at 9:30am, loaded up equipment, and left. - I called the corporate phone number and Mike McDowell took over. This is now two days before thanksgiving, and we have no hope of being back in our house by the holiday. By the time the new actual crew was ready for post testing, which I had to keep rescheduling with the mold consultant, it was Thursday 12/2. They left visible mold growth on a bathroom wall from behind a baseboard. Our mold protocol stated if there was mold behind baseboards to cut two feet up the sheetrock. Breath Pure did not come back until Monday 12/6 at night to remove sheetrock. They also wanted to charge us an additional $1100 and would not do more work until we approved because sheet rock removal was not in our quote. - We finally got full clearance on Friday 12/10 and they were going to start the new subfloor the next day. They were having an electrician install it that does framing on the side to be cheap. They were also going to use 1/2 inch osb roof sheeting to be cheap, even though our contract stated subfloor which would indicate tongue and groove sheeting. They also were not going to be using subfloor adhesive, only nails. My husband let them know it needed to be done right and approved an additional cost AGAIN. - No work was done on Saturday, no one showed up on Sunday, and still, no one on Monday 12/13. We have tried to contact Mike McDowell and the corporate number multiple times, and no one returns our calls / texts. We paid 50% up front on the subfloor reconstruction and the company has done no work on it and is now unresponsive. - We have paid an additional 6k in VRBO / Airbnb due to this company's delays and had to move 6 times with our 7-year-old daughter. (Availability of Airbnb / vrbo is hard to come by over the holidays). - This company has now pretty much stolen our money and not done the work, ruined our thanksgiving holiday (spent in a hotel because we were told right up until two days before that the house would be done by D'Andre), and now we are coming up on Christmas. - I would like a response from this company or our 50% deposit on the subfloor reconstruction refunded.

Original project was to clean up & refresh the master shower stall. Ended up adding on floor tile…read morecleaning, sofas & vents. These were broken up into 3 separate visits & after each visit Franco asked for feedback & if there was anything that could enhance the service, to which there was none, since the work exceeded expectations. The shower & floors look newer than new & the vent cleaning made a huge difference in decreasing the weekly dusting. Reasonable prices, great communication, punctual & friendly. Love that the work is not subbed out as well. Will use Cyclone for the next project!

I recently needed their advice and support on cleaning and refreshing of our stone Tyler walk in…read moreshower. My health is compromised so it was getting to be too much for me to maintain. I had sent them picks of what I was dealing with and was told it was easy to get back into shape. They were at it for 2/3 of the day and when done, I was absolutely blown away!! It looked brand new!! Great service!!!!

Do not trust this company. They will way over charge you and try to convince you that you need…read moreunnecessary treatment. We called them in an emergency and they took advantage of us. We called another company the next day and the other company confirmed that they ripped us off and the other company has helped with reasonable restoration.

I called at 4:30AM and they were at house at 6:00AM. Cleaning and helping with water in 4 rooms…read moreand moving furniture out of sitting water. Fans brought in and set up fordrying. Very professional and a big THANKS TO CHRIS, PEDRO BIG SEAN, GARRETT AND JAKE. I hope never to have another water leak but SERVPRO OF HURST-EULESS-BEDFORD is Number 1 in my phone book for help and service. They did a Great Job and very Professional. 817-595-2506

Office has been without doors and just the open concept and we talked about adding some doors to…read moreadd some sound suppression when trying to work or play in the room. Got with Scott and his team and they came out and gave some recommendations and listened to what our vision was and told us how we could get there. Had a great experience from start to finish as the whole team from the top to the workers who transformed the open concept to a very nice looking entry way to the office in just 4 days. They also patched two holes we had in the wall from a prior water leak that we did not realize that plumbers will tear your wall up but not fix it. We were not aware of this before hand and would have gone to them as they do everything and left our plumbers out as it would have cost the same price in the end. Over all the doors were installed and matched to bedroom frame out with the arches and the paint on all the walls matched to where you cannot tell what is the old paint and what is the new. Great company and fair pricing with quality work.

We had a hot water heater issue that ended up causing our house to flood. Scott and his team were…read moreout within an hour after I called. Their level of communication was great and kept us updated throughout all steps of the mitigation and repair process. The handled everything on the insurance-side, as well. All repairs were done to our liking. Scott and his team know what they're doing.