Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

Simply put, if you are in need of an appliance repair, give Dan a call. He came to the rescue for…read moreus when our LG refrigerator had a part go bad. He was on time, professional, and fixed the problem very quickly after diagnosing the issue and procuring the part needed. Price is more than fair. He will be our go to guy for appliance needs in the future!

My GE washer, less than a year old and still under the manufacturer's warranty, developed a major…read moreleak. Called GE Appliance and Service phone number at 1-800-GECares (1-800-432-2737). I was scheduled for an appointment through Bodewell, a company that manages and handles the service repair requests for GE (phone 833 426339355, yes it was a long phone number). Bodewell in turn, scheduled an appointment time with Topline Appliance Service (571 505 5580). I am not going to go into the details, but one should know that they are dealing with 3 levels of "paperwork, authorizations, and communications." Be sure that you know your CASE NUMBER if you run into any issues. GE will want this information. I am not going to sugar coat the process, it took from January 27th, when I first called in my repair to February 17th to finally get my washer repaired. There were many phone calls in between. There definitely is a communication issue, however, the good news is that Topline Appliance Service did an excellent job with the repair. Fahim, Jawid, and there was a third technician whose name I didn't get, did an outstanding job with servicing my washer. They even pointed out to me that the original installer of my new washer mixed up the hot and cold hoses. They adjusted the hoses for a nominal fee. My suggestion to anyone going through this process is to be proactive with your communications with these 3 companies. Re-confirm appointments ahead of time to be sure that there are no last minute changes, to also keep a log of all phone calls and to be proactive, do not wait for them to call you. I give Topline Appliance 5 stars for the great job their technicians did, but only 1 star for the three companies involved in the process. Update since I posted this review. GE customer support just sent me an email dated 17 Feb 2026 at 544 pm to follow up to see if the issue was resolved. Let me add their phone number as a reference: GE Appliances Consumer Relations 1-800-386-1215 option 4 and enter case number

I work for an appliance distribution company and regularly arrange service for my clients. GE…read morerebranded GE Factory Service to Bodewell in 2024 in an attempt to distance their brand from their service arm before making sweeping cuts and bringing on more cost-effective third-party service partners. Topline is one of those third-parties. They advertise themselves as fast, efficient service, but the trade off for speed is that you get stuck with this dishonest, cheap as dirt company that does not communicate with you, your salesperson, or GE. You may be excited to find that they have next day appointments available in your area. Understand that this is a diagnostic appointment. They will submit for payment from GE for the visit and will do absolutely nothing to facilitate ordering of replacement parts/appliances. Additionally they will lie to you about what's wrong with your appliances and will lie about when or if they submit documents/findings to GE. Lastly, they will not answer their phone or respond to emails. Do not under any circumstances allow GE to route your Bodewell service through this joke of a company.

Fabulous prompt service from Jerry's Appliance Co for our dryer repair…read more I left a message with what I thought the problem was with the make/model # of the dryer. He got back to me within 10 minutes, said he had the belt in stock, and would come out THE NEXT DAY. They came at the estimated time- went directly to the area- assessed the problem, and fixed it immediately! I paid with a credit card on the spot, and I was back in business. I only ended up taking an hour or so off of work. I will definitely use them again. They frequent the Fairfax/Falls Church areas. I was quoted the belt, travel, and labor fees ahead of time, and they charged those amounts. I watched a couple of YouTube videos and didn't have the time/tools, so called them and do not regret it! Well worth the money! I was extremely happy.

Diagnosed our dryer issue based on my description as needing one part for sure and possibly…read moreanother. Providing pricing (reasonable) for each and a service estimate. Showed up on time and made repairs only needing the first, less-expensive part. Work was great and pricing very fair. Will definitely use them in the future!

We are hosting Thanksgiving dinner this year- all our family is coming into town. Sunday, after…read moreusing the self-cleaning feature, our oven broke. We tried several companies, all of which either said they did not work on our type of oven or they were too booked to come before Thanksgiving. Then we called A&M Appliance. Ahmad (who is great) communicated with me via text to hear about the issue and schedule an appointment (he is extremely responsive). He came today (Tuesday) and fixed the oven, just in time to save Thanksgiving. Price was reasonable. Highly recommend A&M Appliance Repair.

From the owner: We love our customer and we want them to have the best experience when it comes to repair we will…read moreassure them our repair and we will guarantee them for 90 days of our workmanship this is pretty unique and the parts we use

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Sam showed up several hours after I had called to fix my beverage cooler and everything was working…read moreperfectly good.

**1 Star** **Deeply Unprofessional & Zero Follow-Through**…read more Last week, my partner and I hired this company to repair our 1.5-year-old washing machine that suddenly stopped draining. A technician came out the same day, diagnosed the issue, charged us the diagnostic fee, and we even tipped him. He told us he'd be back the next day after picking up the replacement part. And then... absolutely nothing. No update. No call. No text. No follow-through. Two days later, we called *them* -- only to be casually told that he "had to order the part" and that it would be Monday or Tuesday before they could return. Monday came and went. Tuesday came and went. Still nothing. After multiple calls from us, the company finally admitted **they never even ordered the part at all.** Not the first time we'd asked -- only after pressing them for answers a week later. No apology. No sense of urgency. No ownership. Just a vague "maybe later this week." This has been one of the most unprofessional, disorganized service experiences I've dealt with in a long time. We're now a week into this mess, completely without a functioning washing machine, because they simply didn't do what they said they would do. **Save yourself the frustration -- look elsewhere.**

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

Did a great job repairing my fridge; prompt, responsive, and very clear in his communications about…read morewhat was wrong and what he thought would fix it. A fair price and I will definitely be calling him again.

When I came home from work and found my frozen items half thawed I almost cried. I called a few…read morerepair service places around my neighborhood but they were all closed by 8:30pm. I left messages but only ServiceNow called me back first thing the next morning. They were at my house within three hours after that. They diagnosed what was wrong, then came back the same day at 8pm to install the part. My fridge is good as new again. The technicians were very friendly and helpful, explaining what they were doing along the way. They even cleaned the coils on the bottom of the fridge. I also had a non-working oven which they fixed during the same visit and gave me a nice discount too. Excellent service, fast, reliable and trustworthy. I can highly recommend them.

In line with all other reviews - they claim to be called "Springfield Appliance Repair" but then…read morewhen googling, Brandsmart comes up linked to the number that I have for them. Claim to be a Samsung authorized repair team, but does not seem to be a real business. Took 85 dollars to come out to check out the fridge, and no one has come back to do the work/ order the parts, etc. Absolute scam. Also, attached conversation from the company.