I called Quail Plumbing on a new build gas issue and they quickly diagnosed it. It was an issue that could not be resolved by a couple other trades or Southwest Gas. I will definitely call Quail next time! read more

Brandon Rozier arrived timely and got right to work fixing my leaking toilet. He correctly diagnosed the problem and repaired it. He neatly caulked the toilet base and cleaned up thoroughly afterward. He tested it multiple times to make sure there was no leak. It works and looks like new, and the charge was reasonable. He also took 5 minutes to look at my kitchen faucet and provide his thoughts that I might be able to easily fix the issue myself. I tried it and my wife was delighted with the results. I hope Quail sends Brandon on my next plumbing call. He is very professional. read more

I had a plumbing service today, Manny was awesome, and did a professional job, price was great, recommend quail plumbing

I've been a customer of Quail Plumbing for a number of years now. I have an older house and things clog and crack. They have always provided great, reliable service for a fair price. The plumbers have always been professional and capable. I never feel like I'm being overcharged. I will continue to use them as my go-to plumber! read more

Day 1 Cheapest quote we could find. Gave all info to their secretary. December 21: Arrived to do the job with wrong info about job that we provided to the receptionist. Glad we were there and spoke to them prior to starting. They started at 8am, finished the job at 9am and waited here until 3pm for APS to arrive to turn on the power. Not necessarily their fault, but they are scheduled to come back tomorrow to do more work, so why not just do more work (?). Leaving on day 1, they said they were late to another appointment "by over two hours." Day 2 Arrived to day 2 of job with wrong information about what we wanted (again). Glad we were there and spoke to them prior to starting. Electrical company refuses to call the plumber so they can work together about the day 2 job. Plumber refuses to call the electrical company. So we're playing phone tag between these two companies about scheduling. Both companies told us they'd work it out themselves. Had to reschedule day 2 because Electric company didn't have the correct size wire. Day 3 January 18: Rescheduled day for both companies. Electrical company arrived and got to work by 7:30am. Quail Electric called at 8am to RESCHEDULE due to the water heater not yet arriving (they've had since November to order it). Quail was scheduled to be here so the electric company can do their job this time. Quail agreed to send someone out - thank goodness. Day 4 Quail Plumbing arrived on day 4 (January 19) to finally do the work they were supposed to do on day one (December 21). After an hour of work, the contractor stated he did not have enough pipe I need to run to get more. He also wanted to know how he was supposed to finish the job that he supposed to know how to do. He wanted the electrician to come and guide him through the process of hooking the water heater to current. We informed him that the electrician stopped by on day 3 (Jan 18) and Quail Plumbing said "they would be able to hook the water heater up to current themselves." Obviously not. AVOID THIS COMPANY. Just when I thought we were all finished with this company, we got a call from the electric company wondering if the plumber "ever did turn on the DIP switches." We were puzzled, went out to the water heater, and the electrician walked us through how to check. Nope. The plumber didn't do that either. FFS. Currently just waiting on the bill, going to see if they took off money for requiring the electrician to come back out - at which time they could have asked about the DIP switches. Plumber had it set at 160 but our breakers can only handle 100 so if the full power was used, it would have blown a breaker. Post - Work Tub water doesn't get hot unless we slow the flow of water. Takes longer to fill but it gets hotter. At full flow, water doesn't get any warmer than 102°. Showers get as warm as 113°. Takes a full 25 minutes to fill the tub with the spout on half open. The bill was finally received on March 18 (58 days after work was finished), and they did NOT initially credit us the $160-180 for the electrician coming back out like they said they would. After a call to Katrina in the office, they did work it out and honor it. We think Katrina is the only thing saving that company. We hope they are paying her well. Overall, this is an absolutely ridiculous company that we would NEVER recommend to anyone and in fact, would go out of our way to try to talk people out of using. read more

Quail Plumbing - Tru Tankless water heater, after finished install - Plumbing Near Me - Phoenix, Arizona

This our second experience with Brandon and Quail Plumbing. Both experiences have exceeded our expectations. It is such a relief to have a reliable, experienced and trustworthy plumber! He was able to come out the same day and complete the work quickly for a very reasonable price. We are grateful read more

If I could give ZERO star to this company, I would! DO NOT BOOK W THEM, you will regret it. Unless you want to pay hundreds of dollars just to have cloudy/murky water and get YELLED at by the manager, Maggie, then by all means.. book with them. I am so livid. I have never dealt with such an unprofessional company and individual before. They were late to our appointments several times and instead of giving us a courtesy call, they just left us waiting. There were multiple occasions that we had to call wondering if they were coming. Not even once did they apologize. When I mentioned this to the manager, Maggie, she responded with "This is the service industry and that is how it is!" WAIT, WHAT?! So since it's a service industry you can just be late and not apologize or take responsibility for it?! How appalling! We all don't like our time to be wasted and I can't sit there forever wondering if the plumbers are going to show up for the APPOINTMENT. All I wanted was an apology and a courtesy call. Besides the horrible manager and customer service, our water heater and shower weren't fixed. We were charged hundred of dollars for them to fix our hot water and shower issue but ended up with murky water instead. When I inquired about this with Maggie she did not offer a solution but instead YELLED at me saying "I AM NOT GOING TO REFUND ANY FEES." I get it. But did you have to YELL at me?! I've never had such a manager be so rude. Oh, right, it's the "service industry, it is what it is" right? You can yell at customers and be late to appointments right? read more

Quail Plumbing - YAY MURKY WATER. Thanks Quail!! - Plumbing Near Me - Phoenix, Arizona

Brandon was amazing! He was able to pivot and get the job done in the same day even though I miscommunicated what was needed initially. I'm so thankful he was the one sent to help today. My students will be so happy Monday the sinks are fixed!! Thank you Brandon!!!! read more

Brandon was prompt and extremely knowledgeable. Replaced a water heater without hassle that was installed by another company and still under warranty. Great experience working with Quail. read more

Thank you Quail plumbing. Second time I've had them out. We just moved here last year and it's always a bit daunting to find new companies to service your home. I was referred to them by a family member and I love this company! They are reasonably priced but more importantly they are very responsive and polite. I had a water heater overflow valve to my outdoor area that was shooting hot water out and killing my landscaping. Tim sent one of his guys, Lamar out right away and he was able to repair it quickly. Thanks again Tim and Lamar. You guys are a pleasure to work with. read more

The plumbers themselves are very nice and professional when they arrive, but their major issues are in their office and billing department. We had work done on September 4, paid in full with a credit card, and come to find out they filed the paperwork in the wrong pile and ultimately didn't run the card until 12/28 when they were doing end of the year auditing. Maggie in the font office who I spoke with told me that they left a voicemail with my wife to let her know, yet after going through my wife's phone, 0 missed calls, 0 voicemails were from Quail at all. She could not tell me when they called my wife, who actually called her, or at what time the call was at, leading me to believe that they never actually called... It is absolutely ridiculous to have a billing mistake take 3+ months to fix, to then claim you called (and at that, why would you only call once??? You NEED to ensure that you speak to someone regarding an issue like this), especially during the Christmas time as I don't know where I'm supposed to get an extra $230 that we had budgeted for this fix back in September when it was done. read more

The plumber arrived on time, after an email and text alerting me to the ETA. He did excellent work while dealing with old fixtures with hard water deposits. He was thorough and worked competently to fix the many projects that I needed done. read more

Textbook bait-and-switch Long story but here it goes: I hired Quail Plumbing to install a gas line for a new cooking top. The plumber came to take a look and quote the job. It was already suspicious that the plumber was in a van marked "Scottsdale Plumbing". He looked at the location where the line needed to be installed and give me a quote (8 hours of work). I scheduled for the work to be done one week later. This is where the problems started. The plumber came and immediately started complaining that he didn't have his van and his equipment, that he would have to go to the store to buy a level, etc. Next he started complaining that the drywall wasn't removed. During his visit a week earlier he didn't mention anything about this. Next he started complaining about the connections to the water heater (which hadn't changed from the week before, when he quoted the job) So all in all, before he even started he spent about 20 minutes complaining about the job. I ended up having to lend him my level so he could get started. Next he took out the water heater and started ripping out the drywall. He came and got me and started complaining again how this was going to be a lot of work. He got all upset of how the copper and gas lines were sitting in the wall, how he would have to drill through studs (like he didn't know this already before). Apparently the gas line went to the attic and he couldn't see where it went. To make a long story short he asked me how he had to do his job. He also told me I would have to remove all the drywall from floor to ceiling on one wall in the kitchen. Next he told me to think about it and he would reschedule if I agreed with the extra work: textbook bait and switch. This is where I got upset and told him I got other tradesman scheduled and I could not wait a week to get this done. Again he started complaining at which point I told him that I just wanted the work done the same day as he told me he could do a week earlier. I also told him that I didn't care if it took him longer as long as the work was done the same day. I thought this was it and he would get the stuff done the same day. This is were it got interesting... At this point he left and called the office. A minute later I got a call from someone whose name I can only assume is "Karen". She asked me if I had been verbally abusive. To which I said replied "No", then she asked me if was swearing. To which I answered "No". (This plumber would probably be the first man in history with tattoos over his neck and hands who is offended by swearing). Then she asked me if I wanted to reschedule for next week. At which point I told her I wanted the work done this day as I thought that was what was agreed 5 minutes earlier with the plumber. There was no reason at all for her to get involved. After some back an forth she had the gall to tell me to shut up while she was speaking and didn't want to listen to anything that I said. Every time I tried to say something she would interrupt me and didn't want to hear anything about the unprofessional behavior of the plumber. Apparently the customer is always wrong with Quail Plumbing. When she was done with her diatribe I told her that I would like to call my mommy too to help me out and defend my case, just like the plumber called his mommy (aka the office Karen). Needless to say "Karen" didn't like this and was offended. She decided there and then that they were not going to do the job and that I needed to look for another plumber to get the gas line done. Good riddance Quail (or is it Scottsdale Plumbing?). read more

This is the best plumbing service! They came out as soon as we called. Our solar hot water heater was leaking fast and we could not turn it off. Quail could not replace it that late in the day, but sent a plumber out right away to turn the flow to it off. Whew, at least we had water to the house now. Then they returned very early the next morning to replace it. They were extremely professional, courteous, and very reassuring that all would be good in a short time. They were right! We could not be happier with the service, from the first person we spoke with to the last. Great family company. I highly recommend them. read more

If it was possible to get less than a star I would. Their five star reviews were what l led us to call them and hire them. We paid $800 .. They came out ran a camera down and saw that the tree roots were a problem with the sewer. They used the snake, and wanted to make one more pass to make sure. At that time the snake got stuck. They tried to use a truck to pull it out which obviously made it worse. They refused to come and get their equipment. Wanting us to pay $3,000 for them to dig it out. So I decided to make it my Halloween decoration because it's a true Plumbing Horror Story. See pictures. read more

Jason from Quail plumbing came out to give us an idea about how much running a gas line would cost. He was on time, and kind, and gave us a couple of different options for what we could do based on our existing lines. I will call Quail plumbing again for sure! read more

A class act. Lamar was friendly, knowledgeable, and quick with the service.

Best plumbing company in the valley. Use them. Every time. Use them. My friend owns a very major contracting business here in Phoenix. Quail is all I use for my residential and business needs. I am a loyal customer for life. read more

Amazing business. A household name company told me I needed tens of thousands of dollars' work replacing (or recoating) sewer pipes, blaming very old leftover tree roots for toilet blockage. Quail was recommended to me not only by someone from an A/C-heating company I use, but from my bank, as well. After an excellent person camera-ing the pipes (N/C), the owner of Quail called to tell me there was nothing wrong with those pipes, that they needed no work whatsoever...that roots were not the issue for any toilet blockage that had occurred. Impressed with the people and the honesty; will not only be using them from now on for any plumbing issue, but recommending them to others. Just outstanding. (And wiping my brow!) read more

My mother-in-law's house in Scottsdale required a complete re-pipe to remove the polybutylene pipes which were installed in the 1990s. My plumber told me to call Quail. They were very knowledgeable and kind. The workers completed the job in a reasonable amount of time, under the excellent supervision of Ken. The price was a bit more, but the work was outstanding. If you need a re-pipe, I recommend Quail Plumbing. read more

Once I got ahold of them they were great. Scheduled an appointment. Communicated really well. The te h Bob was very nice and helpful. Took about an hour to fix. Reasonable rates. Would definately recommend will use them again. Thank you! read more

Quail Plumbing is only getting 1 star because 0 stars is not an option. Techs are inadequate, ill prepared and demonstrate poor use of time; same goes for the office staff. I found that they do not take any ownership for their mistakes but instead put the blame back on the homeowner. Incredibly rude and unprofessional. Save yourself the frustration and choose another company. read more

Quail Plumbing is legit and don't play games. When you call inquiring about service they will give you the estimated costs if you ask at mininum such as labor, trip charge and machine charge if applicable. They don't play the I DON'T KNOW game that most other valley plumbing compaines do such as Roto Rooter. This prevents the awkard moment of when the technician comes out and evaluates your plumbing issue and then quotes you an off the wall amount to fix it. Then you feel stuck because you know nothing about plumbing except that it makes your life easier. The next time you have a plumbing issue or simply need an installation of sorts call Quail Plumbing ! read more

I was creating a bathroom out of a large laundry room and needed extensive plumbing in the house and to tie into our septic system outside. I got three quotes and picked Quail Plumbing. The owner himself came out to quote the job. He was professional and knowledgeable AND helpful with some tips on how to make the job better. We received his quote in days. It was mid range, and since I liked the owner I picked them. Well, his staff was just like him; courteous, professional, knowledgeable, and helpful. They started one week later and were on time everyday. The project took one full week and each day I was able to see the great quality of work that had been done. I've had other big jobs done in my house with remodeling and so many times there is a day or two skipped and I would have to call the contractor to know what was going on. Not these guys. Everyday a full crew worked on the project until it was done. I was very impressed with all aspects of Quail Plumbing, from the initial meeting with the owner, to the work that was done, to the professional staff, and at the end the billing. I highly recommend Quail Plumbing for quality plumbing at a good and fair price. read more

This is a great company. I had Bob come service my water softener and then install an RO under my kitchen sink. Bob is great! He is very knowledgeable, honest, friendly, and worked efficiently. Many plumbers make commissions selling RO systems. The plumbers at Quail do not make commission off of the RO products. I felt like I got a very honest, upfront and reasonable price for the RO system and service. The scheduling department is also very prompt and friendly. They always got back to me quickly, and everything was done on a timely manner. I'm glad to say I've found a plumber/company I can call for any of my needs. Thank you Quail, you've got yourself a forever customer. read more

10-20-2021 Hydro jetted and camera inspected main to clear roots intrusion throw out line Tested and examined line after jetting line is clear. Stated on invoice. Web site states hydro jet clears sewer line 100% Called due to being plug up again 10-26-2021 told that the tech said roots where still in the line, we where told it was 100% clear. We where told either tech lied to us or the office. Told they would charge us to come back out, on warranty work, finally said they would comeback out for free. Sent another tech out who used a drain cleaner on the line and pulled out some roots proving it is not cleared of roots. We didn't get what we paid for, which is 100% root removal. Had another company come out, who gave us a video of a camera inspection of our sewer line, showing it has allot of roots. I paid for 100% removal of roots. I've requested a refund. I will be submitting it to my charge card company. read more

Buyer beware!!! With all the competition for plumbers.........why risk having them send out an INCOMPETENT plumber that can cause destruction and take NO responsibility. There's not just 1 mention of their incompetence. DON'T BE THE NEXT TO NEED TO WRITE A REVIEW WARNING CONSUMERS!! read more

Based on a good experience my neighbor had with Quail Plumbing, I scheduled them to do repair my two outdoor water faucets. Their plumber Bob Bryan was on time. He listened carefully to my description of the problems I was having, explained the options to me and then proceeded to complete the work. I liked that he explained what he was doing and why. The condition of our faucets and the plumbing supplying them, he had some challenges but resolved them all. I was very impressed with how conscientious he was and with the quality of the finished product. I will use Quail Plumbing again if needed. read more

Several months ago we were unfortunate to have a major problem with our laundry room leech field. This ended up a much larger problem to fix and even bigger problem to find anyone competent enough to handle such a big job. Several plumbing outfits promised they could handle the project but ended up just blowing smoke and wasting time. Fortunately we have a friend that deals with real estate and repairs. She said there was only one place that could handle the job, and that they were the best - "Quail Plumbing". And boy, was she right. Every single person we were came in contact with was outstanding. They are a great example of how greatness starts at the top and trickles down. We never met the owner but I can assure you that he set a standard that trickled down to everyone associated with Quail Plumbing. They were all so polite, professional and treated our home like it was their own. We've lived in the Valley over 30 years and have never encountered a professional organization this good. I can, however give a list of companies that are borderline crooks and extremely unprofessional. We are in no way connected to Quail Plumbing but gladly recommend them to all our friends to be their first and foremost choice for any plumbing jobs small or huge. It was an absolute pleasure dealing with these folks and we give them our highest recommendation. Brian A. read more

I was referred to Quail by our normal plumber (who was too busy to get to us in a timely manner). The front office is very customer oriented and personable. The plumber on the other hand was inefficient, somewhat rude, incompetent, and very messy (leaving bits and pieces and trash lying about). He was asked to turn the water off at the suite in order to replace a faucet but he turned the water off to the whole building which affected the businesses of the other tenants of the building. We have specific basket strainers that accommodate hair traps and now one of the hair traps will not work because of the work done on the new basket strainer. He took 5 hours to replace three basket strainers and a faucet and a p-trap (which he broke) and kept taking cigarette breaks prolonging the job. Needless to say we will never use Quail again based on this plumbers performance. read more

Hi! Todd Noe installed a water filter for us today and do an awesome job and was a very nice professional man!! Thank you

Have used Quail Plumbing for many years. Lately I have asked for Mike as he does an outstanding job. He recently replaced a water heater and replaced the seal on a commode when we thought a new one was necessary. Quail is not the cheapest but you get what you pay for. Maggie in the front office is terrific and technicians are pleasant and comfortable to have in your home. Would highly recommend. Brady Heath read more

These guys are awesome. I had attempted to change out the heating element myself in my water heater. It didn't work so I gave up and called them late on a Saturday. They said they would have someone call to help me in a few min. The tech called and asked me what the issue was and it was a simple fix that I was able to do myself. He was awesome and it saved me a Service fee for a easy fix. I will be calling them the next time I have an issue, because I know I can trust them not to cheat me. read more

I had a water softener and several maintenance items done yesterday. Wes, the tech who did the work, was not the one who originally met me and prepared the work order. He wasn't expecting as much work as I had. But he plugged on. Spent over 12 hours and got everything done. Not one complaint from him and he didn't cut any corners even though it was more than a day's work. Now I don't have to take another day off my job. Wes is awesome and I love Quail Plumbing!! read more

I call these guys after 5 PM late yesterday and they came out the same night to snake my house since I had issues with water coming up from the bottom of my shower. The guy had to come from East Phoenix all the way out to the Northwest Valley to take care of me and my bill was only $200. Can't say enough about how great these guys came through for me at what I feel was a very fair and reasonable price for somebody to come after hours on the same day for emergency service. The tech was very knowledgeable and helpful and Lietz explaining everything to us very thoroughly. read more

Todd at Quail Plumbing just did a fantastic job fixing numerous issues at my home.

Recently I needed a faucet replaced, I called Scottsdale Plumbing. Nick was the tech, he was fantastic. Several weeks later I needed some toilets repaired so I called Scottsdale Plumbing again. Nick was the tech again and was, again, fantastic. It turns out, what I thought was a running toilet, was a hot water slab leak. I decided to have the whole hot water system in the house re-piped. Scottsdale/Quail sent Carlos & Tom. I couldn't be happier. They were the best. Friendly, hard-working and neat. They did a fabulous job and to top it off they finished a day early saving me thousands of dollars. I am an insurance agent with many homeowner clients, I feel completely confident in recommending Scottsdale/Quail Plumbing to my clients should the need arise and will definitely use them myself in the future. read more

Was a customer for over a decade and generally happy (except that pricing was a bit high compared to other plumbing contractors). This time, however, mistakes were made that Quail didn't address effectively. They were happy to send a contractor to fix water damage caused by their mistake (a good thing), but expected me to wait close to a week to get a water heater installed. Not a good way to treat a long time (now former) customer. read more

I am a solid customer for life with Quail Plumbing. From the moment I called their office, they were professional, polite and handed my service request immediately, The technician was also pleasant and did a great job! I highly recommend these guys and in the event I have another plumbing issue, they'll be my first and only call! read more

Called after hours for a plugged drain. Another plumber had spent hours trying to remedy the issue without success. Wes called back quickly. He offered a no nonsense solution. He was very honest about the equipment and approximate cost. He arrived, diagnosed quickly, and fixed issue. He spent what I thought was the correct amount of time, just a little over an hour to pull toilet, snake and replace toilet. Had a solid conversation with him about importance of good customer service and he was down the road. Great overall experience. Wes is a credit to his important profession. Thanks. read more