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Phoenix, AZ

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Quail Plumbing

4.1 (66 reviews)
Open • Open 24 hours

Services - Quail Plumbing

Plumbing inspection

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Reviews With Photos

Tru Tankless water heater, after finished install
Adam S.

Day 1 Cheapest quote we could find. Gave all info to their secretary. December 21: Arrived to do the job with wrong info about job that we provided to the receptionist. Glad we were there and spoke to them prior to starting. They started at 8am, finished the job at 9am and waited here until 3pm for APS to arrive to turn on the power. Not necessarily their fault, but they are scheduled to come back tomorrow to do more work, so why not just do more work (?). Leaving on day 1, they said they were late to another appointment "by over two hours." Day 2 Arrived to day 2 of job with wrong information about what we wanted (again). Glad we were there and spoke to them prior to starting. Electrical company refuses to call the plumber so they can work together about the day 2 job. Plumber refuses to call the electrical company. So we're playing phone tag between these two companies about scheduling. Both companies told us they'd work it out themselves. Had to reschedule day 2 because Electric company didn't have the correct size wire. Day 3 January 18: Rescheduled day for both companies. Electrical company arrived and got to work by 7:30am. Quail Electric called at 8am to RESCHEDULE due to the water heater not yet arriving (they've had since November to order it). Quail was scheduled to be here so the electric company can do their job this time. Quail agreed to send someone out - thank goodness. Day 4 Quail Plumbing arrived on day 4 (January 19) to finally do the work they were supposed to do on day one (December 21). After an hour of work, the contractor stated he did not have enough pipe I need to run to get more. He also wanted to know how he was supposed to finish the job that he supposed to know how to do. He wanted the electrician to come and guide him through the process of hooking the water heater to current. We informed him that the electrician stopped by on day 3 (Jan 18) and Quail Plumbing said "they would be able to hook the water heater up to current themselves." Obviously not. AVOID THIS COMPANY. Just when I thought we were all finished with this company, we got a call from the electric company wondering if the plumber "ever did turn on the DIP switches." We were puzzled, went out to the water heater, and the electrician walked us through how to check. Nope. The plumber didn't do that either. FFS. Currently just waiting on the bill, going to see if they took off money for requiring the electrician to come back out - at which time they could have asked about the DIP switches. Plumber had it set at 160 but our breakers can only handle 100 so if the full power was used, it would have blown a breaker. Post - Work Tub water doesn't get hot unless we slow the flow of water. Takes longer to fill but it gets hotter. At full flow, water doesn't get any warmer than 102°. Showers get as warm as 113°. Takes a full 25 minutes to fill the tub with the spout on half open. The bill was finally received on March 18 (58 days after work was finished), and they did NOT initially credit us the $160-180 for the electrician coming back out like they said they would. After a call to Katrina in the office, they did work it out and honor it. We think Katrina is the only thing saving that company. We hope they are paying her well. Overall, this is an absolutely ridiculous company that we would NEVER recommend to anyone and in fact, would go out of our way to try to talk people out of using.

YAY MURKY WATER. Thanks Quail!!
Nancy L.

If I could give ZERO star to this company, I would! DO NOT BOOK W THEM, you will regret it. Unless you want to pay hundreds of dollars just to have cloudy/murky water and get YELLED at by the manager, Maggie, then by all means.. book with them. I am so livid. I have never dealt with such an unprofessional company and individual before. They were late to our appointments several times and instead of giving us a courtesy call, they just left us waiting. There were multiple occasions that we had to call wondering if they were coming. Not even once did they apologize. When I mentioned this to the manager, Maggie, she responded with "This is the service industry and that is how it is!" WAIT, WHAT?! So since it's a service industry you can just be late and not apologize or take responsibility for it?! How appalling! We all don't like our time to be wasted and I can't sit there forever wondering if the plumbers are going to show up for the APPOINTMENT. All I wanted was an apology and a courtesy call. Besides the horrible manager and customer service, our water heater and shower weren't fixed. We were charged hundred of dollars for them to fix our hot water and shower issue but ended up with murky water instead. When I inquired about this with Maggie she did not offer a solution but instead YELLED at me saying "I AM NOT GOING TO REFUND ANY FEES." I get it. But did you have to YELL at me?! I've never had such a manager be so rude. Oh, right, it's the "service industry, it is what it is" right? You can yell at customers and be late to appointments right?

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8 years ago

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9 years ago

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12 years ago

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8 years ago

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8 years ago

Hi! Todd Noe installed a water filter for us today and do an awesome job and was a very nice professional man!! Thank you

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8 years ago

Todd was great-informative, professional and on time. I definitely recommend Quail Plumbing.

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10 years ago

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Page 2 of 2

Ask the Community - Quail Plumbing

Review Highlights - Quail Plumbing

“I had Bob come service my water softener and then install an RO under my kitchen sink.”

Mentioned in 5 reviews

Read more highlights

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I had an excellent experience with Lou and Anthony who arrived and quickly assessed and took care…read moreof my plumbing issue with professionalism and speed. They were thorough and attentive, answered questions and were very friendly. Would recommend, especially if you are in the Central Phoenix area and are looking for same-day plumbing services.

We've been using Pink Plumbing & Sewer for more than six years, across two different homes, and…read morethey continue to exceed our expectations every time. What sets them apart is their professionalism, attention to detail, and commitment to customer education. Rather than simply fixing the issue and moving on, they always take the time to explain what they're doing, answer our questions, and provide helpful recommendations for extending the life of our plumbing systems and fixtures. Most recently, Lou and Anthony spent an entire day at our home tackling a long list of plumbing projects. Their work was thorough, efficient, and completed to a very high standard. Despite the large scope of the job, everything was finished in a timely manner, looked great, and functioned perfectly. Just as importantly, they treated our home with respect. Before leaving, they made sure everything was clean and tidy, leaving no trace of the extensive work they had completed throughout the day. It's rare to find a company that consistently delivers this level of service year after year. We highly recommend them and are grateful to have a plumbing team we can trust whenever the need arises.

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I cannot say enough good things about Tim! We had an unexpected plumbing emergency with water…read morecoming through our downstairs ceiling from our upstairs shower, and he was at our house in less than an hour. Tim quickly diagnosed the problem, explained what was going on, and had the repair taken care of right away. He even connected us with a water restoration company, who was able to come out the same day to address the water damage. On top of the incredible response time and service, his pricing was extremely affordable -- honestly much less than I expected for an emergency call with such a fast turnaround. Having water suddenly coming through your ceiling is incredibly stressful, and Tim made the whole situation feel manageable from the moment he arrived. Fast, knowledgeable, honest, affordable, and genuinely helpful. We will absolutely call him again for any future plumbing needs and would recommend him without hesitation!

UPDATE: Since my original three-star review here I was contacted by owner Ty "Mont" Stephenson…read more(who responds to most reviews) to make the matter "right". He even came to my house and spoke with me in person. At first I was very impressed and grateful. But that is where this story took an ironic turn for the worse... I had questioned his previous guys and him over and over about namely what safeguard should be there to prevent another faucet cartridge failure from instantly leaking and seeping into my wall and to my living room and electric wiring below yet again (as just happened with a waterfall downstairs when someone unwittingly took a shower before I called them), but my concerns were dismissed and I was deemed "paranoid". To me it seemed only logical that something so simple could cause so much damage without one, but they are the 5-star experts, so what do I know? After all, the owner himself came to my house and doubled down on what I was told by his young plumbers earlier, that there is no such thing; he even insisted that the loose spinning chrome sleeve between the handle and the wall I brought to their attention was normal and just for "aesthetic purposes". I was resigned to give up but later when another plumber came to deal with the same type of cartridge failure causing the same backward leak toward my wall in the identical downstairs tub, I was completely vindicated. Not only was its identical chrome sleeve snug firmly in place but there WAS INDEED a crucial specific Delta part-specific O-ring (see image below) where the escutcheon meets the wall, and this time because of its presence, my wall and flooring behind THAT tub was dry as a bone! Ironically, even if I hadn't had the huge downpour thru my electric chandelier from the tub above and relayed it to his guys before they came, they could instantly see without even picking up a tool that the chrome sleeve was spinning freely without that protective O-ring holding it in place. This should have been the first thing they notified me of due to the serious implications -- even if I HADN'T had the destructive flood in my living room and even if I HADN'T asked his first guys and Mont himself repeatedly if there was something that was supposed to go there due to the serious risks. But there WAS -- and I DID. When I later contacted Mont after all their denial to inform them that I had been right all along, his tone instantly changed from concern to dismissal, telling me "Oh, maybe you can buy an O-ring off Amazon" . Then all communication ceased and he failed to respond again to my follow-up messages; the jig was up. However, once I later involved the AZ ROC as a result, and they set up a date to inspect their work, Mont invoked the option to refund me instead of having it investigated, thus effectively canceling the ROC report and saving his business's reputation. Maybe they figure it is more cost effective to cover up a failure on their part as most customers will never investigate, and to refund only the occasional one who calls them out or when they face accountability with the ROC (even for the shoddiest of work the ROC looks the other way if the contractor refunds the customer to preserve their standing -- and license). It's a small price to pay for a high-price plumber if they can always cover their tracks that easily leaving no marks on their record, no matter how many reports there may have been. A few days later the spout started leaking; apparently the new cartridge was installed with one of the seals inverted. At this point it is clear that this was either an issue of calculated deception or complete ignorance of a huge hazard on their part. It is up to you the customer to decide which of those traits you find more redeeming.

Bumble Bee Home Services - Bumble Bee Trusted Technician

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Was having some strange popping sounds coming from my breaker box. Contacted BB, and they sent…read moreChris out same day. He inspected the box and determined that it needed a refurbishment. (31 years in the AZ sun) He cleaned up some damaged wires, and replaced all breakers. Installed a surge suppressor to bring to code also. Not inexpensive, but just bought 30 years of peace of mind! Chis is a pro that has earned his stripes. Skilled, competent, and personable. Take care of him, BB!

Beware! Appears that this "locally owned company" was purchased by a private equity group (Flint…read moreGroup is the platform company with General Atlantic being the private equity firm). We ultimately paid way too much for a basic 50 gallon hot water heater swap (bundled price of almost $3000). I was out of town and my wife was busy with work when this happened. We had used Bumble Bee Plumbing in the past and trusted them. That trust has been broken and will never return. My wife left a Google review. There was a response posted as "response from the owner" which left a phone number of 602-813-0298 to call so we could speak with their "manager" to address our concerns. I tried to call that number twice...it's been disconnected! Do your research, get multiple bids and verify that the company you are calling is truly LOCALLY OWNED and has not been rolled up under some private equity structure. We have all seen countless stories about how private equity could care less about the customer and how they leave a trail of destruction and debt in the end. It's largely about profits, margins and EBITDA (earnings before interest, taxes, depreciation and amortization). This is the valuation metric that's referenced (with a multiple applied) when they sell. In most cases, that's ultimately ALL PRIVATE EQUITY FIRMS CARE ABOUT! It's a sad yet not surprising story on the fleecing of America! All I can say about Bumble Bee Plumbing is my experience was very different this time and it appears that since my last time using them, private equity has gotten involved. I'll let you draw your own conclusions! Would love to see a customer advocacy/awareness story on one of the local news affiliates about how private equity has consolidated so many previously locally owned trade businesses (plumbing, HVAC, electrical). This might be a good starting point for that type of story.

Lawson Family Plumbing - Lawson Family Plumbing is proud to provide fast, AFFORDABLE, and reliable service valleywide.
 
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This is the second time I have used Lawson Family Plumbing. I spoke with Jennifer on the phone and…read morewas scheduled the same day! Harley Knight was knowledgeable and professional. He replaced my garbage disposal and is installing a new water Pressure regulator. I would highly recommend them!!! Thank you! Susan Masles

Donald did a good job at a reasonable price replacing an angle stop valve for the supply line for…read moremy toilet. It was a nightmare situation as a previous contractor broke it and left me abandoned and my main water supply wouldn't turn off so I could literally not sleep for 24 hours as I had to empty a bowl every 30 to 60 minutes (the supply valve is low so it would not accommodate anything larger underneath) or it would flood and ruin the new flooring that was just installed. It did ruin my brand new baseboard that I had just had installed the day before. He kept blaming me saying by turning the giant nut I somehow ruined the pipe which I don't understand but I did everything to try and loosen the bolt under urgent and impossible conditions and stress and I found no special instructions or tool that specified one as a necessity to use on it in all my research or that I had done anything wrong, but it had been there for 30 years and was fused on tight and wouldn't budge even with two vise grips. With the flooding happening I was desperate to get it removed so I thought that his continuous commentary was strange. He also said I had to loosen that nut clockwise as if it were reversely threaded but discovered that was not the case multiple times in my research so again I'm very confused. If something had been critically missed I wish he would've at least told me or made it clear what my alternative was otherwise assigning blame does little good; I am not an experienced plumber. I did not see nor was ever shown how he ultimately removed it so the whole point was moot. He walked off with my channel locks which I informed him of immediately after he left. He said he didn't have it then the next day he said he did but that he couldn't return them until after I left the area for a couple weeks at which point I told him he could drive out to my house. Luckily he changed his mind and returned them that morning as it really isn't my responsibility to retrieve them. I had been thru two days of hell from the previous contractor with 8 hours sleep over three nights. But he did the job and it took him no more than 15 to 20 minutes. There's a really big gash in my wall now where the valve is but I guess he had to do that to cut the pipe. I will have to find a wall cover plate or something to hide it or else patch it up. I then had to call another contractor to check the toilet seating as the flooring installer who left me with the leaking supply valve was supposed to handle it but did not do it right. Ultimately I had to hire three contractors in 36 hours for the same bathroom.

Quail Plumbing - plumbing - Updated November 2026

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