I eat at QDOBA pretty often and have always been fairly pleased. Generally I go to the location by my home out in Rochester Hills. Today I tried this location because it is close to my work. It was a totally different atmosphere. There was no line and yet I waited a surprising amount of time before even being helped. Then after placing my order I was quickly switched to another person and had to repeat my complete order. Not a big deal alone, but after waiting so long just to order it seemed ridiculous that suddenly there were multiple order takers. The reason for my review though is specifically my experience with the employee sprinkling an embarrassingly light amount of steak onto my 3 cheese nacho. I asked if he could add just a little more to my meal. He quickly and harshly spouted back that I'd be charged an additional $2 for extra meat. I said no, I am asking for the general serving, not double meat. After refusing to add any I asked why he wouldn't provide the normal amount, as I've never received so little before. He sharply replied indicating that he is the manager and even though his employees may have over served, he would not be doing that. Then he proceeded to try to shove me along through the line. He made no attempt to satisfy my concerns by even adding a couple more chunks of meat. It really wouldn't have been hard to do that and then explain that he is working with his team on portion control. I said forget it, they can keep their food and walked away. I wish I had gotten this manager's name. I may call up there and get it. If I do I'll add it to this comment. I hope he felt accomplished by standing firm and making his point. I like the food but I will never be back to this location. I'll stick to the location by my house. They have a better eye for good management. **Update-The manager's name is Dorian read more

I love Qdoba. Lately, though, this location has disappointed me. 1. Customer service: I feel so very rushed when I'm ordering. I feel like I'm holding up production on their assembly line of burritos. It's not like I'm ordering a million things and am indecicive. I know exactly what I want. Let me tell you without being rushed. 2. Amount of toppings: I always order the vegetarian burrito, which consists of beans, rice, salsas, and guacamole. I'm paying about the same price for this non-meat burrito as I would for a meat burrito. So why, exactly, are you skimping on rice and beans? I should not have to ask for "a little more rice" after you give me half a scoop. The burritos are HUGE, so I'm ok with eating a smaller burrito, but please sell it to me for $4 instead of $6. It's just not priced fair. 3. Undercooked beans: Just, no. Gross. Please cook the beans fully. I'll keep eating here occasionally, but it's not my favorite location. It's especially fun at noon when GM lets its employees out into the world to eat. read more

Everything's on point! The place was clean, the food was good, and the employees were friendly. Thank you. 8:45pm 02/28/18 read more

Upon entering had to use restroom. I've seen cleaner bathrooms a rest stops. Very disappointed, so I began to question the cleanliness of the food prep area. After leaving bathroom I looked behind counter. There was food, trash, & debris on the floor. I instantly felt turned off. Instead of taking a chance I left. read more

I like qdoba's burritos and nachos and the food is always consistent. The pick 2 menu is nice because the portions are smaller and it offers variety for a decent price. Service at this qdoba isn't always consistent though. Slow one day, quick the next. I ordered a taco bar for 20 and added queso cheese. All of the toppings (lettuce, salsa, cheese, etc.) come with the taco bar and a large bag of chips. When we picked it up, there were two large bags and they said we were all set. We figured we were good to go but once we were home, we realized ALL of the toppings were left out. We called the store and they delivered the missing parts of our order within 10-15 minutes. While it was an inconvenience since my guests were all waiting to eat, I appreciated the willingness to make it right so quickly. Not quite sure how they forgot about that part of the order... which is why I think the service is inconsistent. read more

Horrible experience. After being rushed through the line there was a plastic string in our food. This could be a choking hazard especially for children. When it was brought to the manager Samantha's attention she first said it was cheese. Then she changed her story to it was the plastic string from the black beans. We did not have black beans in our food. She said that the string is normal and if you see something plastic you shouldn't eat it...really? I told her if she saw plastic she shouldn't serve it. She was very rude and we will not be going back to qdoba. Watch your children, they would for sure choke. Makes me wonder what else is in their food. read more

I mean the food is amazing from here but waiting in store for almost 40 minutes to get a mobile order ? That's not okay i ordered my food before i left for lunch which was around 12:10 i arrived there around 12:20 and my food should have been done or just about. I didn't receive my food till about 12:45 i wasn't the only one who was waiting a long time for their mobile orders i wasted my whole lunch hour waiting on food to be made read more

They screwed up my order. All the toppings that I requested wasn't even present on any item. How hard is it to put sour cream, guacamole, and shredded cheese on stuff? They even gave my daughter a brownie when I ordered a chocolate chip cookie. She asked where her cookie was. There wasn't enough chips for three orders of nachos. read more

Standards here need improving. Got a burrito bowl and the guacamole was gray and tasted terrible, like it had been out for hours (it was early evening). The rice and beans were also tasteless because they needed salt. I've been to other Qdobas where the food was pretty good, so I know they can do better. The men's room was pretty disgusting too. read more

Had lunch here and it did not disappoint. It's like subway for burritos. Felt like I got great value for my dollar and I was only able to eat half burrito, took the other half home and my significant other ate the rest of it. Very filling and delicious read more

QDOBA Mexican Eats - Greatest pop machine ever! Orange coke is nectar of the gods - Mexican Near Me - Warren, Michigan

I'm giving them one star for cleanliness. I can't believe the amount of dust and debris hanging from the lights over the food preparation area. It's clear that this area has not been cleaned for several months. There's massive amounts of prepped food sitting out on the countertops. The soda dispensing machine is horrid it is covered with fingerprints and sticky residue of sodas past. I was in there well after The lunch rush. I do enjoy the food there but I think I will try a different location next time to compared to this one. 1/9/15 ok they cleaned up the areas that needed attention looks good . read more

It isn't the food that's terrible, but a couple things that could improve. Such as, the very friendly employee licked his fingers a couple times while grabbing a bag for my food and that made my stomach feel a little unsettled. The fountain pop machine that comes with every flavor in the world was flat and shooting out pop as if the spout hasn't been cleaned and was backed up. read more

The food is always good here, the customer service is decent, but my main problem with this location is the HUGE amount of dust clinging to the walls and light fixtures directly above the service line. It's pretty gross. I've mentioned this to the manager and in their online survey, but so far, the store is still very dirty. I keep coming here only because it's on my way go work. read more

Food is amazing but staff not so much. if you are going to enforce a mask rule you have to follow that rule as well. i walked up to the window of the restaurant and saw that the guy behind the counter wasn't wearing a mask. so i walked in. he then puts up his mask to tell me i cant be served without a mask. i'm gonna assume he is the shift leader. i go outside and grab the mask come back in and he gives me rude looks while the sweet little old man takes my order. the manager then goes to take a smoke break but is by the food without a mask? which he just told me to go get one or leave. then comes back inside goes to the register to cash me out when i then kindly remind him to put on his mask. he then huffs and puts on a mask then touches the change with his gloves he just touched my money with and goes to the back and touches more stuff. i don't mean to be rude but if you are gonna tell me to put on a mask when there is a sheet of glass protecting the food then you have to wear that one too. but the street tacos were amazing :) read more

Some of the best chips and queso outside of Moe's. I always get my quesadilla to go but have never been dissatisfied. I will say however make sure everything you expect is in your meal before leaving. There has been one occasion where i did not receive any toppings (lettuce, sour cream etc) with my quesadilla. read more

This was my first visit at this restaurant. It was the absolute best quesadilla I've ever tasted in my life. The fact that they make their tortillas fresh each time is awesome. I highly recommend this place I will be returning. The manager went above and beyond in making sure that we were happy with our meal.The customer service was exceptional. They even offered military discount which says a lot about this place. Neither taco bell nor chipotle give military discount. Again, best of all the food was amazing. Thank you read more

Food is great! But their new rewards program is a joke and I lost all my old rewards points.

I feel almost guilty giving a good review to a "Mexican" food restaurant that is laid out like a Subway, but the food is just hard-to-argue good. I haven't been to Qdoba for at least 4 years, and I remember it being good. But I forgot how fresh everything tasted. I got the Flank Steak burrito, and even the meat was very tender. I'm not a huge fan of the burrito itself, because it had a gummy texture that almost sticks to the roof of your mouth. But I can understand it needing to be a little sticky in order to stretch it and be pliable for wrapping. The only negative is that it's still $9 for a[n admittedly] good burrito and soda. My wife also got one, and could only finish half of it. She's a picky eater, and she was really happy with hers, too. If it were cheaper, I'd come here more often. As it stands, nearly $20 for a burrito lunch for us seems steep. But that's the only reason it got 4 stars instead of 5. Great food, large portions, and good quality ingredients. read more

It's like Chipotle but wayyy better. I was on a burrito kick and since qdoba and chipotle are both minutes from work, I went there back to back (separate days of course)... Chipotle was good, Qdoba was much better... They just load those burritos up with so much goodness!! In doing so you get a HUGE portion for a fair price, almost too much food, but I always seem to manage finishing it... It's just sooo good. read more

Great mexican burrito place. Comparable to Chipotle and Baja Fresh. Personally I still prefer Chipotle, but this is close on the heels, and doesn't feel as unhealthy as Chipotle. read more

The staff here is great they are so attentive to the customer. I have dined here many times and they are so quick and accommodating. The place is clean and there is always iced tea made. Maybe I'm just going at great times and getting lucky with staff. The food here is great , but the right crew makes all the difference read more

Oh god no, never again! It's like they ripped off Chipotle but didn't realise that the food should taste good.

Similar to Chipotle. My burrito was okay, but it was nothing exceptional. The service was good! The rice was a little undercooked, but the chicken was good. read more

This place is the best! Nobody ever looks at me weird or gives me crap about a strange order. The staff are very friendly, and care about the customers. Love the food, too! read more

Absolutely horrible customer service. The manager, Jessica, was some weak spoken girl who didn't know how to handle a customer issue. I waited for 30 minutes for a curbside online order and when I called to check on my status they said they didn't know when my meal would be ready. Then I asked to have my order cancelled and instead of cancelling my order right then and there so I could receive my refund, she pushed it off. I followed up an hour later and asked why I hadn't received my cancellation email, she responded with "I haven't gotten the chance to cancel the order yet". So naturally, I ask, "well can you cancel it now?" TO WHICH SHE RESPONDS, "I will get to it later". I'm sorry but I am pretty sure it takes less that 2 minutes to cancel an order, and I've called twice now, so you think she would cancel it? NOPE. I waited close to FOUR HOURS for my order to finally be cancelled. She can believe shes going to get some major attitude from me if I ever chose to eat here again. If you cant deal with customers, how do you become a manager????? read more

First let me start off by qualifying that I am not really much of a mexican cuisine lover. I am more of the Taco Bell level when it comes to the whole Mexican Food Thing. But having said that Qdoba is a happy medium between paying $30 for food I don't really love and a 89 cent floppy taco. $7 - $8 gets you a belly full of food that is at better than fast food quality. I wish their salsa was meatier. But all in all I think Qdoba has a pretty good thing going. read more

Love it love it love it!!!! I would eat there every day if I could. Try the mexican gumbo or the naked burrito (they r my favorites). Anything u order there is good but be careful with the spicy ones cuz they r really hot. read more

Worst customer service I have ever seen, don't ignore the customers that only want to order a side.

Usually I really enjoy my Qdoba experience. The one at this location was not enjoyable. I went in to get a taco salad and they did not have lettuce. Had to settle for a whole wheat burrito. Qdoba does have a bunch of delicious ingredient that definitely made my meal worthwhile. Very yummy guac. The 2 star rating is a 2 out of 5 regarding just Qdoba. There was also a huge kitchen but only 2 employees were on duty at the counter and nobody in the back making food?.....during dinner time?? The staff was friendly until they started getting a big line behind me. Then they tried to rush me out of there and I did not even time to look at all the ingredients to decide what I really wanted. There was just something off about this Qdoba. Chipotle has 12 employees behind their counters and this very large restaurant only had 2 in a very busy area? Chipotle also may have bacteria in their salad but at least they have lettuce! I enjoyed my meal but the experience could have been better. read more

Poor experience, place was empty with no food. Cook was sweeping the floor and cooking. I must have came at a bad time. Michigan culinary and restaurants needs help fast. These folks don't care about nothing but money. They need better food handling and customer skills..... read more

Their nachos are great, though a little skimpy on the queso and they charge you for extra. The tacos left something to be desired though.

This place reminds me of Chipotle, but this place seems to have more variety. I don't think I could pick a clear cut winner between the two. It depends on the mood I am in at the time. read more

I had the worst experience here today. Now I eat Qdoba once I week it's a must have However I walked in and the first thing I seen was a floor fan up on the counter blowing towards the food (knowing that means dust is blowing that way). Then next to the fan is a worker standing behind the counter licking on a ice cream cone. Now the place was not busy at all, so I proceeded to the counter after the worker comes from mingling with another guest that was telling the worker that he was going to give them a good "yelp" review. So he comes behind the counter to make our food but didn't wash his hands but put gloves on. I look at the counter and it was filthy food everywhere, now I know since I go once a week that you at least clean your mess up as you go or after you're done but again they were extremely slow. So I asked him why was it dirty and it looks like they didn't stir any of their sauces...... he just laughed. So I started my order to order steak nachos and he barely put me any steak on there so I asked for more and he told me it was extra.... again I go here once a week so after turning around and seeing food all on the floor and tables I told him that is ok. He put my food to the side and made my brother in law's food. And I said to the manager that they have a worker standing behind the counter licking on a ice cream cone and he told her to leave. So after making my brother in laws food we start leaving and leaves from behind the counter and still didn't throw my food old food I did not want away. Needless to say I will NEVER eat that food at that location. I went next door to Chipotle read more

This Qdoba ROCKS!!! I absolutely hate Chipotle and even more so Baja Fresh. This chain has the freshest and most flavorful ingredients for a psuedo Mexican place. Let's be honest this isn't authentic Mexican food but its better than Taco Bell and puts a nice twist and upgrade on things. My favorite entree is the Naked Chicken Fajita Ranchero Burrito w/o beans and loaded with 4 different salsas and extra fajita style veggies. It is absolutely AMAZING!!! They also have a wonderful rewards program that has saved me a ton of money. I've been a customer for so long they've actually changed the look of the rewards card but as long as it works I'll keep using it. LOL! I really enjoy my food when I go here. The only issue I have is that because the guacomole is made fresh it depends on who is making it whether it is good or great. Other than that this place is my favorite. I've been to the other two chains and find them tasteless and not so fresh. I bet the people that think that those chains are better than Qdoba also think that it is okay to only season food with salt and pepper and nothing else. Try Qdoba and you won't be disappointed. Experiment too... they do allow changes to what you put on your entree. :-) read more