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PWR Logix Solar

5.0 (2 reviews)
Closed • 7:00 am - 7:00 pm

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Solar system installation

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Univercity Solar

Univercity Solar

4.6
(66 reviews)

They were professional and were able to get it done in a timely manner and without any problems.read more

I do not normally leave negative reviews, but after nearly 10 years, I feel it is important to…read moreshare my experience. Before posting this review, I made every reasonable effort to resolve these issues directly with the company. I sent a formal letter over a year and a half ago outlining my concerns and requesting assistance, but I never received a response. More recently, I sent another detailed email, giving the company 14 days to respond with a plan to address these longstanding issues. That deadline has now passed, and once again, I received no response. This company installed my solar system in 2016. At the time of purchase, I was given expectations regarding the amount of energy the system would produce and the savings it would provide. Unfortunately, those expectations have never been met. In nearly ten years, my system has never produced the level of solar energy that was represented when I made this investment. As a result, I have spent thousands of dollars out of pocket on Southern California Edison bills that I reasonably expected my solar system would significantly reduce. Instead of receiving the savings I was promised, I have continued paying far more for electricity than I ever anticipated. What has been most disappointing is the lack of follow-through. The company has been aware of issues with my system for years, yet they remain unresolved. Despite numerous phone calls and emails over the years, I have received little to no communication, no meaningful updates, and no proactive effort to correct the ongoing problems. There were also issues from the very beginning. When my system was installed in 2016, I was never provided with the monitoring equipment that was supposed to come with it, nor was I informed that there was a monitoring app available. Without those tools, I had no way of monitoring my system's production or knowing that it was consistently underperforming. After years of phone calls and emails to the corporate office, I finally got someone to come out in 2023 to install the monitoring equipment that should have been installed from the beginning. It was only then that I learned there was an app that allowed me to monitor my system. During that same visit, the technician determined that my microinverters needed to be replaced. The replacement microinverters were shipped to my home, and the technician returned to pick them up for installation. However, the work was never completed. The technician left with the new equipment and never returned to finish the job. Despite additional attempts to follow up, I was once again left without answers or a resolution. I understand that mistakes happen and that every company occasionally encounters challenges. However, this is no longer a matter of a simple mistake or a temporary inconvenience. This has been an unresolved issue for nearly a decade. My goal has never been to leave a negative review. My goal has always been to have the solar system I paid for perform as it was represented and to have the company stand behind its product and installation. Unfortunately, after almost ten years, thousands of dollars in unexpected utility costs, years of unanswered phone calls and emails, an incomplete repair, and two formal written requests that went unanswered, I have been left with no meaningful communication and no resolution. I sincerely hope this review encourages the company to finally contact me, complete the repairs that should have been completed years ago, thoroughly evaluate my system, determine why it has consistently failed to meet the promised production, and stand behind the product they sold me. If the company reaches out with a genuine commitment to resolving these issues, I will gladly update this review to reflect that experience. I would much rather write about a company that ultimately made things right than one that chose not to.

SolarMax Technology

SolarMax Technology

3.9
(381 reviews)

We had our solar panels installed by SolarMax and our overall experience has been very positive…read more  From first contact to ongoing customer support, SolarMax has exceeded our expectations. We were fortunate to have Ruben G. as our Account Manager.  Ruben was professional, pleasant and knowledgeable -- carefully listening to my questions and concerns and also sharing knowledge so I could better understand the phases of installation. Throughout the entire process - from design to permits, documentation to electrical requirements, we communicated with the various SolarMax team members to make sure we understood what the next steps would be. Every team member was courteous and competent, all of them did their part to complete our solar panel and battery project. We are happy with the service and expertise SolarMax has provided us and would recommend them to friends who are considering solar energy.  To Ruben - our renewed thanks!  We appreciate you for your work. To the entire SolarMax team - thank you for making this happen!

Update: received a detailed response on 2/26 along with the note below from Nicole that they were…read moreshort staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help.

HPM Solar

HPM Solar

5.0
(109 reviews)

Had to have roof replaced due to leaking during rains . Solar panels needed to be removed…read more They coordinated with the roofing company so everything would go smoothly. They were professional, clean, cordial, and the end result was exceptional. I am very pleased with the work performed and everyone that was involved. I hope highly recommend them especially since it's so hard to find a company that will still be around in years to come. My worry was that the installation may contribute to future leaks due to rain. I observed the installation process asking questions and am satisfied that I won't have any issues.

Our first solar system was installed through Project Solar, which outsourced the installation, and…read moreunfortunately it was a nightmare from start to finish. Because of that experience, we were very cautious when we decided to add more panels and reached out to several different companies. From the very beginning, HPM Solar stood out. They were easy to work with, communicated clearly, and consistently kept me informed about every step of the process. There were no surprises and no guessing about what was happening next. We were also extremely fortunate that an earlier installation slot opened up, allowing HPM to fit us in just in time to take advantage of the expiring tax credit -- something we truly appreciated. The installation crew was excellent: professional, efficient, and respectful of our property. They did great work and made sure everything was cleaned up before they left, which really showed their attention to detail and pride in their work. Overall, the entire solar process with HPM Solar was very smooth and stress-free, a complete contrast to our previous experience. I would absolutely recommend them to anyone considering solar.

PWR Logix Solar - solarinstallation - Updated July 2026

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