They were professional and were able to get it done in a timely manner and without any problems.read more

I am writing to formally file a complaint against UniverCity Solar LLC, located at 242 East Airport…read moreDrive, San Bernardino, CA 92408, regarding unresolved roof damage, ongoing water intrusion, broken promises, and what I believe to be negligence and misrepresentation that dates back to 2022. UniverCity Solar has visited my home on two separate occasions over the past several years to address a roof leak that developed after the installation of their solar system. During those visits, their technicians identified cracked roof tiles as the cause of the leak, repaired those tiles, and sealed the affected areas. Despite these repairs, the roof leak continued. In January 2023, I communicated directly with Aaron, a representative of UniverCity Solar, who acknowledged the damage and promised that the company would repair the interior damage caused by the leak, including repainting the roof area stained by water intrusion. Aaron repeatedly delayed this work, citing a lack of available personnel, but reassured me multiple times that the repairs would be completed. At one point, he even stated that he intended to hire a professional painter to perform the work. Trusting these assurances, I waited in good faith for over a year, during which time no repairs were made. In late 2026, heavy rains resumed and caused additional damage, including deterioration to the drywall and window sill in my dining room--the same room originally affected by the roof leak. On December 3, 2026, UniverCity Solar sent Adam to inspect the roof. At that time, they claimed to have discovered damage to a board outside the solar panel areaand abruptly stated that they were no longer responsible for any repairs. This sudden reversal is unacceptable. Regardless of any newly identified issues, UniverCity Solar previously diagnosed the leak twice as being caused by cracked roof tiles, which they stated were responsible. I relied on their expertise and professional assessment. If their current claim is that the cracked tiles were not the cause, then the company is still responsible for misdiagnosing the issue on multiple occasions, which directly resulted in delayed corrective action and increased damage. Due to the age of the damage and the prolonged delays caused by UniverCity Solar, I am now unable to file a homeowners insurance claim, as the issue is no longer considered new damage. Their failure to correctly diagnose and permanently resolve the problem has directly hindered my ability to seek insurance coverage, resulting in financial harm. Additionally, I am deeply disappointed to learn that Tim, the salesperson who sold me UniverCity Solar's services, misrepresented the company's roofing credentials. I was told that UniverCity Solar carried a full roofing license, only to be informed later by Aaron that they carry only a limited roofing license. This discrepancy further undermines my trust in the company. I am especially disheartened by this treatment given that I have provided over three referrals to UniverCity Solar, all of whom became paying customers. This level of neglect and refusal to honor written and texted commitments--copies of which I possess--is unacceptable and does not reflect the service that was promised to me. At this point, I am unsatisfied and disappointed with UniverCity Solar's conduct and believe their actions constitute negligence and potential malpractice. I am requesting that UniverCity Solar be held accountable for: * Honoring their written and verbal commitments * Repairing the interior and exterior damage caused by the roof leak * Addressing the ongoing water intrusion issue in full I processed additional complaints to the Federal Trade Commission report number 195345513 and the Better Business Bureau under the Pacific Southwest, Central & Inland California division.

Paul is a God sent. I highly recommend Nunez Electric…read more Trustworthy thank you He helped us with a challenging project and we have a new go to electrician.

The work Paul did was amazing. He was very professional and took his time. I will be sharing…read morepictures of what it looks like, but it looks outstanding. I did not expect him to install my charger on the wall, but he did. I asked about 20 different electricians to install my EV charger and they were all charging me 1500+. Paul, he only charged me $650. I think that is very reasonable, especially in this economy and the hard times people are facing. Also, he was nice enough that, when he showed me the first picture, there was miscommunication and the wrong plug was installed. My charger needed to be hard wired and a plug was installed instead. He only charged me a couple bucks more to change it out and I have no complaints. Thank you for your hard work and I hope your business continues to grow.

They claimed to beat any price. Needless to say we got a better price from another company for a…read morebetter product. I'm always suspect of any company that says we will beat any price. Don't waste my time and just give me the best value upfront. Lesson learned, don't waste your time.

I had gotten many quotes for a solar system in the past and have know of OC Solar when they first…read moreintroduced me the solar roof. While the solar roof was way out of our budget, the solar panel and powerwall system that they've configured for me was well beyond what I expected and was well within reasonable cost. Sun Run was out of the question, and even Tesla themselves weren't able to meet the final project demands when they first designed my system. OC Solar was the only who actually met my needs and were on top of the whole project timeline. Look no further than these guys. They did a wonderful job and would go to them in the future for my other solar needs. Ask for Brooklynn and she'll take care of you, without a doubt.

I held out hope this company would take responsibility and treat their repeated failures as one‑off…read moremistakes. Instead, it's clear this is simply how they operate--followed by deflecting blame elsewhere. This company demonstrates a consistent pattern of poor communication, missed commitments, and lack of follow‑through. They were the original installers (the Paso Branch that is now closed) and were hired (the Redlands, CA branch) to replace our batteries. Site survey completed June 2025, plans approved November, permit held for four months--and still no installation. After I repeatedly chased them, they scheduled an install for 2/10/26, then canceled four days before due to missing parts. What followed: ignored calls, unanswered emails, empty apologies from management, and promises of "personal follow‑up" that never happened. Ultimately, they blamed the lease holder and walked away citing their contract for repair had been pulled. (no kidding after 10 months of having it in your lap without ANY end in sight). Based on documented timelines and repeated lack of communication, this experience reflects systemic operational issues rather than isolated errors.

Sea Bright Solar was sent out to troubleshoot an initial installation issue on our new system. Sea…read moreBright was not the installer. Office communication was great- thanks Mari! Nico and Julio arrived on time and were prepared. Within a short period they discovered that the Current Transformer connection clamps were not applied properly. With quick adjustment of the two clamps, the team then validated the system readings. Our system APP is now accurately reflecting and recording solar production, amounts sent to the grid, pulled from the grid, stored and used by our batteries and power used by our home. Replaced all system covers and answered all my questions. Thank you Nico & Julio. I love the appointment reminder that shows the names of the service techs assigned to the service call.

Update: received a detailed response on 2/26 along with the note below from Nicole that they were…read moreshort staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help.

My family and I had solar panels installed by SolarMax several years ago. Recently, we noticed…read morewater damage in multiple areas of our home. After inspecting the roof, I discovered a very concerning issue. When SolarMax installed the solar panels, they hired a roofing company to modify the roof beforehand. That roofing work was never properly completed, leaving a large section of the roof without shingles and exposing bare wood. As a result, there are now multiple areas of our home showing signs of water intrusion and possible mold. I immediately contacted SolarMax and informed them that this was an urgent matter requiring prompt attention. More than 24 hours have passed, and I have not received a response. I was told they would reach out to the roofing company they used, but there has been no follow-up. What I do not understand is how SolarMax could proceed with installing the solar panels, mark the job as completed, and leave our home with such a significant roofing defect. I am extremely concerned about the potential extent of the damage to our home, as well as the possible health implications for my family. I have never had allergies in the past, yet I began experiencing them shortly after the panels were installed, which raises serious concerns about mold exposure. I am hopeful that SolarMax will take responsibility for this issue and fully address both the roofing defect and any resulting damage to our home. However, I am very disappointed by the lack of communication and urgency shown so far.

Our first solar system was installed through Project Solar, which outsourced the installation, and…read moreunfortunately it was a nightmare from start to finish. Because of that experience, we were very cautious when we decided to add more panels and reached out to several different companies. From the very beginning, HPM Solar stood out. They were easy to work with, communicated clearly, and consistently kept me informed about every step of the process. There were no surprises and no guessing about what was happening next. We were also extremely fortunate that an earlier installation slot opened up, allowing HPM to fit us in just in time to take advantage of the expiring tax credit -- something we truly appreciated. The installation crew was excellent: professional, efficient, and respectful of our property. They did great work and made sure everything was cleaned up before they left, which really showed their attention to detail and pride in their work. Overall, the entire solar process with HPM Solar was very smooth and stress-free, a complete contrast to our previous experience. I would absolutely recommend them to anyone considering solar.

Had to have roof replaced due to leaking during rains . Solar panels needed to be removed…read more They coordinated with the roofing company so everything would go smoothly. They were professional, clean, cordial, and the end result was exceptional. I am very pleased with the work performed and everyone that was involved. I hope highly recommend them especially since it's so hard to find a company that will still be around in years to come. My worry was that the installation may contribute to future leaks due to rain. I observed the installation process asking questions and am satisfied that I won't have any issues.

Great customer care from Shawna and Jo Ann who arranged for Miguel from Superior Roofing to assess…read moreand repair roof area. Next step was inside paint and wall repair by Carlos. Miguel and Carlos were efficient, careful and gave the us the same excellent customer care. Working with Renova and their team of contractors was a pleasure. Making appointments was easy, Miguel and Carlos arrived on time for each of their appointments, we are happy with their work, and we wouldn't hesitate to use them in the future. Thank you.

Renova installed a solar system at my home in 2022. They did a good job with that…read more BUT: I had a panel failure recently and discovered that to simply have someone drive over and do basic troubleshooting would cost FOUR HUNDRED AND FIFTY DOLLARS - and that does not include any repairs. Be careful with these people. Once they've got you, they've GOT you.

Mike from New Day Solar responded quickly to my inquiry and helped me navigate SolarEdge access so…read morehe could diagnose the issue remotely before sending a tech out. He quickly identified the inverter problem, handled the warranty replacement, and had a technician scheduled immediately after. Justin, the technician, was excellent -- friendly, communicative, and informative throughout the process. The inverter was replaced, the old unit removed, and everything was back up and running within a few hours. Pricing was fair compared to competitors, and the overall service was top shelf. I'll definitely be using them moving forward for any home solar needs.

Terrific customer service, work speed and communication throughout the process. They serviced my…read morehome in Eastlake. Very happy with the outcome!

Tim (AWS) said they reviewed my solar system and confirmed the production shortfall, and they would…read morecompensate for the shortfall even though it is beyond the warranty. They suggest regular cleaning will help keep performance on track. I am still skeptical, but I will do this and keep track of the system production monthly to see whether or not it's going to meet the guaranteed minimum production. I truly hope my solar system would performed as they claimed; I would be happy just to get the guaranteed minimum production. I updated my rating back to 5 Stars based on their cooperation in addressing the issues reasonably fair.

AWS did the solar on my house maybe like 4 years ago now and everything has been tip top shape…read more Anytime I've needed service on the system they have been great to come and fix it. Worth getting a quote from them.