Here's a shorter, stronger version that stays focused on your firsthand experience:…read more Extremely disappointed with my experience with Cool Change. I purchased a new HVAC system expecting a professional inspection and honest recommendations. I was assured everything was satisfactory, but after installation I discovered significant ductwork problems, including conditioned air escaping into the crawl space and the system running almost continuously. There were also known circumstances involving the ductwork, including a disconnected bathroom vent from a 2023 renovation and a washing-machine leak in 2024. This raises serious concerns about whether the ductwork was properly inspected before the new system was installed. When I raised my concerns, the owner's response and treatment of me were extremely unprofessional. I expected transparency, accountability, and quality workmanship and unfortunately, that was not my experience. I strongly encourage anyone considering Cool Change to get an independent ductwork inspection and document everything before purchasing a new system. If you have experienced similar issues, please reach out. Together we can help chnge deception in business.

Had a problem with my gas pack and lost heat on our first floor. Out of 10 other companies they one…read moreof the few to tell my my 3 ton unit was oversize for the duct work under the house. They also found a duct was was way too small the all the correct air flow to the other half of our home. I felt they knew their stuff when they took the time to look at the electrical and our thermostat. They shows up on a cold morning and had my old unit out an the new one in with an hour. It did take 5 hours total to finish all the connections, programing the smart unit and replacing the small duct. We have heat now and it even gotten my wife home office to be heat like the rest of the house. It was always a bit warmer or colder than the rest of the house. I trust these guys to come back and fix any of my HVAC problems. They did amazing work.

Miles came out to Clayton to service our HVAC he was ontime and kept us updated. We originally…read moreasked for a checkup (yearly) but when he took the unit apart, it was apparent that it needed a thorough cleaning. He jumped right in after I authorized it and did a fantastic job including showing me the refrigerant reading and taking time to explain their meanings. The price was extremely fair and he will be returning for our regular maintenance appointments. Hire him, it's totally worth it!

Russell came out and gave his expert opinion on what he would recommend to replace our 27 year old…read moreunit. He provided an installment date. His team showed up and installed it. His installment team was friendly and respectful. I would strongly recommend them. I really love a company that does what they say they will do. I feel like it is just a small, honest company doing the right thing for their customers. They came highly recommended by my neighbor and I see why.

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane…read moreinstalled and serviced every 6 months by Maynor Service Company. Despite an installation hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard-to-access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.

Called Air Specialist and Sam arrived within an hour. Quickly diagnosed the problem. Call these…read moreguys if you want an outfit you can trust!

Prompt response. Repaired ac unit quickly. Sam was very professional and personable. Would highly…read morerecommend.

This is a long review based on almost two years of experience with Rardon Home Performance. The…read moreshort version -- call Stephen. You won't regret it. I first contacted Stephen in 2017 when my 15 year old heat pump stopped heating in zero degree weather. My auxiliary electric heat worked, but used a lot of energy, and would have more than doubled my energy bill if I couldn't get the heat pump working again. It hadn't been serviced for almost 8 years, so I was prepared for on expensive repair or replacement. At the time, my wife and I were still trying to decide whether to stay in this house, or buy a new home, so I wasn't ready to spend thousands of dollars to replace the heat pump. I called several other pros before I found Stephen, but they recommended replacing my heat pump before they had even looked at it, and weren't available for almost a week. Stephen came out quickly, inspected it, found several issues including two dangerous wiring problems from the original installation, and when he was done it worked very well. He reassured me that I could get several more years out of the unit. I signed up for his very reasonable annual maintenance plan and he came out again in late Spring to test the cooling. He got that working well too, and the heat pump was still running fine when we sold the house in November. When we moved into a newer home with two AC systems, Stephen inspected them for me, including the ducts, intakes, and registers. He noticed that the ducts feeding our bedroom and bath may not be sized correctly, and discussed possible solutions. He was right -- those rooms were often colder this winter than the rest of the house. When the weather warmed up, our AC cooled well for a week, then stopped cooling. I called Stephen the next morning and he was at my door half an our later, diagnosed the problem in a few minutes, and replaced a failed part. He may not always be able to respond this quickly, but I have complete confidence in Stephen and Rardon Home Performance to keep my AC running efficiently and fix it promptly when it fails, at a reasonable cost. If you're a DIYer, like me, you'll enjoy taking to Stephen. He has deep AC system design and technical experience, and is happy to discuss making your home more efficient through tuning, improvements, and smart thermostats like ecobee and Nest.

Steve is an outstanding HVAC professional. He quickly diagnosed a leaky evaporator coil. One…read morething that sets Steve apart, besides his extraordinary knowledge of HVAC, is his use of technology. The report he sent me with the invoice actually included pictures showing that the leaky evaporator created bubbles when sprayed with a solution, to prove that the coil is actually leaking. My understanding is that he provides similar detailed documentation for all of his repairs and installations. Highly, highly recommend Steve and his team.

I highly recommend MTC Heating and Air! Our Carbon Monoxide monitor went off and I called MTC…read moreHeating and Air because they had put in a new dryer vent for us a few months earlier. They came out immediately when I told them about the Carbon Monoxide monitor. They discovered a leak in our old furnace venting system and were able to fix it right away. We decided to replace our old furnace and put in a new HVAC system because family was coming to visit later that month. MTC was able to complete the job quickly and even came back to make sure the system was running well before our family arrived for their visit! We were thrilled with their work, and we highly recommend MTC Heating and Air! A new update: Yesterday, lightening struck a tree close to our house. It fried my husband's computer and now our HVAC thermostat is not working properly. I called MTC Heating and Air early this morning, and was given an appointment for service this afternoon! We are thrilled with MTC Heating and Air. They have excellent customer service and wonderful customer satisfaction! I am thrilled that we found them!

I've been having MTC heating and air conditioning for a while. The maintanance guy AJ is very…read moreprofessional, responsive and truely cares about the HVAC systems. I've replaced my 15-year-old problematic system recently. It took them 6 hours to replace the whole thing on a 90 degree summer day. The system worked for a week but ran into some issues caused by the manufacture, they promptly responded and came on a Sunday afternoon and fixed it. It has been working fine since then. I'm suprised this place doesn't get many positive reviews. I'd recomment this to anybody in the triangle area.

If you want top notch service, efficient, and professional, than this is the company to call. I…read morereached out to this company when my heat was not working and got a response immediately. He checked every detail of my HVAC System and found the problem. His prices were fair and affordable. I will NEVER again call those big national companies that just want to put a band aide on the problem so that they can come back. This is the company that my family will continue to call and trust with all of our HVAC systems from now on. We are extremely pleased with the service performed by this company.

Outstanding! Justin was the 4th guy to look at my carrier 2 stage gas pack, and the only one that…read moreknew what was wrong. He was very knowledgeable, likeable and honest. I highly recommend him. I think he is the best show in town.

Justin is not only technically excellent and customer focused, he reviews options and alternatives…read morewith pros and cons. I have been in my home 31 years and have replaced both furnaces within the last year, receiving 2-3 quotes each time. Justin has replaced both. He reviewed brands, features and performance, which none of the others did. And, last weekend knowing that I had no heat downstairs, he installed my 2nd. furnace on a Saturday morning when we had ice, freezing rain, and sleet. Professional excellence, superior service, and an outstanding value. Regular, normal maintenance is performed with the same commitment to quality, excellence and value.