Prompt response. Repaired ac unit quickly. Sam was very professional and personable. Would highly recommend.

I can't say enough about the customer service this company has provided me for the last 10 years!! Tonight, I came home from work and my AC was not working and the house had to be 80 degrees! I called the owner and he was at my house at 10:00 pm at night, on a Saturday night, Labor Day weekend, and fixed my unit in the dark!! This is a company that you can bet your life on that they will provide the most amazing service and dependability in the industry. Thanks Sammy! read more

I've had the pleasure of knowing Sam for over 7 years, and each time we have had an issue with our home or rental property's AC he has been exceptional at diagnosing the issue and resolving it. Not only is Sam exceptionally skilled and knowledgeable in air conditioning units, but he also exemplifies what it means to be a true professional. From the moment he arrives, Sam demonstrates a high level of expertise and efficiency. Once the issue is diagnosed, he explains the problem and the solution clearly and patiently providing recommendations on what to do to prevent the issue in the future. What sets Sam apart, however, is his integrity and character. He is honest, transparent and fair. It's rare to find someone who combines technical excellence with such strong ethical values. Sam always goes above and beyond. For example, this evening (Saturday), we arrived home after a 12 hour road trip to find out our upstairs unit was not working. I called Sam and knowing it was late asked him if he could please come first thing Monday morning. He immediately said that he would pass by as he didn't want us spending the night and rest of the weekend without AC. He came late in the evening and fixed it! We are so thankful! It's clear that he genuinely cares about his customers and is always willing to help out no matter the time or day! I highly recommend Sam for any AC service needs. He is trustworthy and provides the best service. THANK YOU SO MUCH for your outstanding service and for being such a great person! read more

Sam is amazing. Since moving to Raleigh almost five years ago we have called him for all of our HVAC needs (which have been few and far between , thanks to Sam!) and he is incredibly responsive, knowledgeable, honest, and fair in his pricing. We would recommend him to anyone. read more

Prompt, courteous, knowledgeable and efficient. I chose them based on the existing reviews and I see why they are rated so high.

Sam did a great job. He came out in the middle of the night with an hour notice and figured out the problem with my air conditioner right away. He was a huge lifesaver! read more

Last year, Sam came by at 8PM on a hot day in June to attend to my broken AC. The top grill fell and the the fan got all chopped up; it was an older model, but Sam managed to find a replacement grill/fan combo and installed the sucker the very next day. Flash back to this June (thankfully I kept his card right on the fridge), the AC stopped working again on a hot afternoon. Sam came by again on a late night and troubleshooted the issue. Great customer service, and always available. read more

Sam responded very quickly and gave us the best, fastest service to fix our heater. He is quite a professional and made our problem disappear in a few minutes. I would recommend him to anyone who wants a quick and reasonably priced solution to their heating issue. read more

Sam took my call early this morning on a 10 degree day with no heat. He told me that the pipes were probably frozen but he would come out - I was 5th on the list. He said the pipes would likely thaw as the day warmed up. Wa La! That did happen and I cancelled the appointment. The great thing is that without meeting Sam I feel He is trustworthy. I will definitely call him in the future should I need help! Highly recommend! read more

This is the second time I have called Sam out to my house and he has been able to come and take a look at my furnace within 30 minutes. He is very good at diagnosing and explaining the issue. He has always been direct and answered all of my questions. Both times my unit had stopped working and he has been able to get it back up and running within the same day. Everything was fairly priced, I would recommend Sam and Air Specialists. read more

I've used Sam for several years to help string along my 15 year-old HVAC system. He is responsive, on time, honest, and - as far as I can tell - highly competent. Before I found Sam, I went through some of the larger companies and was never completely satisfied. Strongly recommend. read more

Thank you Sam for the great service. Called him in the morning with a heating issue. Scheduled an appiontment for the afternoon. Sam was able to arrive earlier which worked out great for us. He was professional and very knowledgable. Fixed the issue and got our heating unit to work. He even provided recommendations on how to handle our unit. Reasonable price too. Thanks again. Highly recommend this company. read more

My gas furnace went out and I called this company for a second opinion. The first company I called said my furnace was not worth repairing and tried to sell me a new air and heating system. Sam came to my home and he found the two parts I needed and said there was nothing wrong with my furnace except needing the two parts. He went and got the parts came back and put them in and whooo hooo I had heat again. Sam was so polite and the repair was reasonably priced. I would recommend this company and Sam. read more

Called this morning to set up a schedule for service work. When I called it seemed I woke the person up because they sounded quite groggy. They were not very helpful and almost seemed to not want to help me. The more I explained my units problem, the more it went in circles. He kept trying to diagnose the problem over the phone and not wanting to set up a service call. It wasn't till after I made the comment that I felt like he didn't want to help me that he said he would come out. I then realized I wasn't going to get anywhere with this person or company, so I decided best to take my business elsewhere. I've been in customer service for over 10+ years and know this is not how you want to treat someone when you run a business. Especially service calls. ***Update*** Within an hour of leaving this review, the person I spoke with at Air Specialists Heating and Cooling called me back and asked why I left a negative review. I explained to him why I felt his treatment earlier warranted a negative review. We talked back and forth about the entire situation. He explained that he had the flu, and I sympathized with him. He apologized for letting things go that way, and offered to come out and repair my heating unit at no cost. Whatever it would take to make things right. I appreciated his efforts to rectify the situation, and will alter my review just a bit. I still decided to go with another company but appreciate his willingness to right a wrong.. I change my review rating from a 1 to a 3. That's the best i will do.. read more

My A/C stopped working during a holiday weekend when it was very hot and humid outside. I had little hope that anyone HVAC person that I called would even pick up the phone but was pleasantly surprised and relieved when Sam not only answered but offered to come over that (Sunday) afternoon. He was very knowledgeable, honest, courteous and was actually trying to save me money and gave me some great tips as well as fixed the problem. I would highly recommend him for any of your HVAC needs! read more

If I could give 50 stars, I would. Our air stopped working and I found Air Specialists on Google. Sam answered the phone after hours and was willing to come out that night. We stuck it out and scheduled for 8:00 am the next morning. He arrived right on time and was excellent. I know absolutely nothing about air conditioners and he took the time to explain everything that was going on in detail and answered every question I had with no problem. And he didn't make me feel like any of my questions were dumb questions. We will definitely use him again in the future! read more

Sam is the man! Upstairs AC not working. School starts Monday and I wanted to be sure kids were in the routine and got a good nights sleep. Mid afternoon on a Saturday call Sam. He shows up and fixes my issue. He is the only AC guy I call. Never disappoints. read more

Winter of '15 has been extremely mild to say the least but the first legit cold snap that came through put our old heat pump out of commission. Being our first house and first repair call for a heat pump I wasn't sure what to expect but Sam was extremely helpful. We scheduled an appt and he was prompt, found the problem immediately and fixed it. Long story short our heat has been restored just in time for some gold ole Cary snow dusting! I highly recommend air specialists for work needed on a heat pump on the fritz (and probably anything else heating and ac related). read more

Sam was incredibly helpful and responsive on this hot Saturday. AC went out resulting in a steamy 84 in my house. Had another guy come by yesterday who failed to fix the problem and, instead, opted for an expensive, temporary solution that didn't even last a full day. Sam identified the issue, quickly fixed it and had my system back in working order in no time. Great work. read more

You will not find a more honest and reliable HVAC guy than Sam. He is super reasonable and quick to come out and fix problems. Hottest days for my a/c to go out and my house is cool again within 14 hours (and he would have came sooner if my schedule had allowed). Thanks Sam! read more