This is a long review based on almost two years of experience with Rardon Home Performance. The short version -- call Stephen. You won't regret it.
I first contacted Stephen in 2017 when my 15 year old heat pump stopped heating in zero degree weather. My auxiliary electric heat worked, but used a lot of energy, and would have more than doubled my energy bill if I couldn't get the heat pump working again. It hadn't been serviced for almost 8 years, so I was prepared for on expensive repair or replacement. At the time, my wife and I were still trying to decide whether to stay in this house, or buy a new home, so I wasn't ready to spend thousands of dollars to replace the heat pump.
I called several other pros before I found Stephen, but they recommended replacing my heat pump before they had even looked at it, and weren't available for almost a week. Stephen came out quickly, inspected it, found several issues including two dangerous wiring problems from the original installation, and when he was done it worked very well. He reassured me that I could get several more years out of the unit. I signed up for his very reasonable annual maintenance plan and he came out again in late Spring to test the cooling. He got that working well too, and the heat pump was still running fine when we sold the house in November.
When we moved into a newer home with two AC systems, Stephen inspected them for me, including the ducts, intakes, and registers. He noticed that the ducts feeding our bedroom and bath may not be sized correctly, and discussed possible solutions. He was right -- those rooms were often colder this winter than the rest of the house. When the weather warmed up, our AC cooled well for a week, then stopped cooling. I called Stephen the next morning and he was at my door half an our later, diagnosed the problem in a few minutes, and replaced a failed part. He may not always be able to respond this quickly, but I have complete confidence in Stephen and Rardon Home Performance to keep my AC running efficiently and fix it promptly when it fails, at a reasonable cost.
If you're a DIYer, like me, you'll enjoy taking to Stephen. He has deep AC system design and technical experience, and is happy to discuss making your home more efficient through tuning, improvements, and smart thermostats like ecobee and Nest. read more
