This is a long review based on almost two years of experience with Rardon Home Performance. The…read moreshort version -- call Stephen. You won't regret it. I first contacted Stephen in 2017 when my 15 year old heat pump stopped heating in zero degree weather. My auxiliary electric heat worked, but used a lot of energy, and would have more than doubled my energy bill if I couldn't get the heat pump working again. It hadn't been serviced for almost 8 years, so I was prepared for on expensive repair or replacement. At the time, my wife and I were still trying to decide whether to stay in this house, or buy a new home, so I wasn't ready to spend thousands of dollars to replace the heat pump. I called several other pros before I found Stephen, but they recommended replacing my heat pump before they had even looked at it, and weren't available for almost a week. Stephen came out quickly, inspected it, found several issues including two dangerous wiring problems from the original installation, and when he was done it worked very well. He reassured me that I could get several more years out of the unit. I signed up for his very reasonable annual maintenance plan and he came out again in late Spring to test the cooling. He got that working well too, and the heat pump was still running fine when we sold the house in November. When we moved into a newer home with two AC systems, Stephen inspected them for me, including the ducts, intakes, and registers. He noticed that the ducts feeding our bedroom and bath may not be sized correctly, and discussed possible solutions. He was right -- those rooms were often colder this winter than the rest of the house. When the weather warmed up, our AC cooled well for a week, then stopped cooling. I called Stephen the next morning and he was at my door half an our later, diagnosed the problem in a few minutes, and replaced a failed part. He may not always be able to respond this quickly, but I have complete confidence in Stephen and Rardon Home Performance to keep my AC running efficiently and fix it promptly when it fails, at a reasonable cost. If you're a DIYer, like me, you'll enjoy taking to Stephen. He has deep AC system design and technical experience, and is happy to discuss making your home more efficient through tuning, improvements, and smart thermostats like ecobee and Nest.

Steve is an outstanding HVAC professional. He quickly diagnosed a leaky evaporator coil. One…read morething that sets Steve apart, besides his extraordinary knowledge of HVAC, is his use of technology. The report he sent me with the invoice actually included pictures showing that the leaky evaporator created bubbles when sprayed with a solution, to prove that the coil is actually leaking. My understanding is that he provides similar detailed documentation for all of his repairs and installations. Highly, highly recommend Steve and his team.

Exceptional Air Conditioning Repair in Cary - Delta T NC HVAC Saves the Day!…read more I can't say enough good things about Delta T NC HVAC and their air conditioning repair services in Cary! When my 80-plus-year-old mom's AC stopped cooling on a hot June evening (Friday at 5 PM!), I was in a panic. Thankfully, Keith, the owner, personally answered my call--something you don't see often these days. Despite it being late on a Friday, he had a technician out the very next morning to assess the issue. They quickly discovered that the AC was leaking Freon too fast to be repaired and needed to be replaced. The new unit wouldn't arrive until Wednesday, but instead of leaving my mom without AC, they added enough Freon to keep her home comfortable until then. True to their word, first thing Wednesday morning, the Delta T team showed up on time and installed the new AC system that same day--no delays, no excuses, just excellent service. Their professionalism, responsiveness, and genuine care for their customers make Delta T NC HVAC the best choice for air conditioning repair in Cary. If you need reliable, fast, and expert HVAC service, don't hesitate to call Keith and his team!

Our A/C fan stopped working and Chris was available the day we called. Chris was able to determine…read morewhat failed within minutes, got the part from his van, installed it, and performed additional tests. I was pleased to learn that the newly installed part should last 7-10 years, as opposed to the factory part that usually lasts 5-7 years. In addition to replacing the needed part, Chris let me know about a different maintenance part that probably would need to be replaced within the next three years. Moreover, Chris informed me that our refrigerant looked great.

Rob does great work! I'd highly recommend him for your HVAC needs.read more

Fast, great pricing and wonderful customer service. Had other companies tell us it would be 5-7…read moredays to fix our a/c. Rob was able to address the problem and fix it the following day. Would highly recommend!

I have nothing but praise for Justin and his company. We needed an AC repair and felt we were…read moregetting fleeced by our existing HVAC company. He provided quick, friendly, and transparent pricing and service. He's earned our ongoing business with his honesty and service. I'd highly recommend him as an alternative to more corporate focused HVAC companies.

I had an iced HVAC unit on a cold windy day with 3 to 5 inches of snow predicted. I called Mike's…read moreHeating and Air and Mike answered the phone! Within in 35 minutes of calling, I received a text that he was on his way! Mike was very professional & knowledgeable. He took care of my problem and told me how to get a few more years out of my older HVAC unit. Reasonable price and great service! I will definitely keep the number saved in my favorites!

I live in Garner, and I've been using Mikes for over 10 years except for 2 seasons. After buying a…read morenew HVAC system from Home Depot, I received 2seasons of maintenance for a very reasonable price but of course you have to use their service people. They used one of the "big guys", (AR..)Mistake! Every time they showed up they wanted to sell me one thing or the other and the very young service technicians had probably received a weeks training or it seemed. They couldn't answer questions and when it was time to renew, the price was higher than I've ever paid! You do not get the personalized service that you do with Mike's. I called Mike's back and I'll never go anywhere else. I know I can trust the technicians judgment with no worries. You get personalized, professional service and I know that they are familiar with MY system. Mike's contract price is a good deal. I never once felt overcharged for any repairs.

Avg pricing. Simple repair of HVAC needed but included pricier 'diagnostic'. This diagnostic was…read moredone in about 10 sec yet with very strong recommendation. No probing or equipment was used or much investigation. Follow up was needed only to find at even more expense that the diagnostic info was not correct.

We needed evaluation of our HVAC unit. They fit us in, even though all techs were booked up. The…read moretechs were friendly, professional and knowledgeable and had everything sorted out and fixed in an hour! The techs that came didn't have the exact part needed so they called another tech who was nearby and he had the part and brought it to us! They arrived on time and called prior to their arrival. Very happy with their service and would recommend them to anyone that asks. Kudos!

This guys is crazy and bad job I'm not recommended this shop . Too expensive and they not do a good…read morejob

Mr. Vance from Vance Comfort Zone was a lifesaver when my a/c was "freezing up. He responded…read morequickly, diagnosed that I was low on coolant and probably had a small leak. I am happy to say everything has been COOL ever since.

Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?