Hands down the best service company we have had the pleasure of using in the last 14 years I have…read morelived in North Carolina. From replacing our old unit, to always being there when something needed adjustment, our regular annual tune ups, and even hooking up our stove. A truly honest person that shows a keen knowledge of all things hvac and not only won't try to get you to pay for something you don't need but is always rooting for the customer. This company restored my faith in tradesman.

We originally bought our Goodman Heat pump from Expert Express back in 2011 and after meeting with…read morethem had complete confidence in their business and install. They pulled all the correct permits and everything passed inspection perfectly. Now it is 2023 and our system quit cooling so I called Expert Express to discover they were now Tower Heating and Air. They were very prompt and our service technician was very helpful and informative and patient in answering my questions. He took me through my options and we concluded that the best course of action was to recharge the system, and then repair the condenser unit what had started to leak. He charged me for 4 lbs of R410A @ $115/lb plus the service call fee of $99 and promised to call back with a quote for the full repair, which if done quickly should mean I won't have to spend much more on another system recharge. All a very positive experience. Only concern is that when I check around it seems like $115/lb installed seems like it's on the high side for refrigerant? Looking at recent pricing it seems like $40-90/lb is more the normal range for installed R410A? See below URL.... https://atlasacrepair.com/blog/air-conditioner-freon-refill-cost/

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Called Air Specialist and Sam arrived within an hour. Quickly diagnosed the problem. Call these…read moreguys if you want an outfit you can trust!

Prompt response. Repaired ac unit quickly. Sam was very professional and personable. Would highly…read morerecommend.

Mike stopped by and did my springtime bi-annual inspection yesterday. What a great guy!…read more Professional, informative, funny as heck. I'll be seeing you in the fall, Mike!

I am extremely disappointed with my recent experience with Maynor. I have been a loyal customer for…read moreyears, purchased three HVAC units from them within the past five years, and referred neighbors and friends. My current unit is less than five years old and still under warranty, yet the compressor has already failed. I called for service six days ago and have since called three times asking to speak with the Service Manager. The labor estimate to replace the warranty-covered compressor was also extremely high and not consistent with market estimates. Because we urgently need air conditioning and are in a crazy heat way, I felt I had no choice but to approve it. The lack of communication, urgency, and consideration for a long-term customer has been very disappointing. Based on this experience, I do not feel that Maynor values its loyal customers.

I have been using Sam for all of my HVAC repairs for years. I would never even consider calling…read moreanyone else. He is a true professional and always very responsive. I call him and he comes. Diagnosis the problem and repairs it expertly. I highly recommend this company. Sincerely, Paul Tirgrath Holly Springs, NC

Sam and Adil have fixed my HVAC systems twice. Their response time, pricing, and customer service…read morewere excellent. Also, they are laser focused on fixing your problem rather than trying to sell you parts or a new system that you don't need. I highly recommend them as competent, honest, and trustworthy businessmen!

I called Tyler to come and figure out what was wrong with my A/C unit (stayed on continuously and…read morenever got cold enough), he figured out my problem for half the cost of some of his competitors and walked me through everything that was wrong and even discussed ways to optimize the performance of my particular unit. I would call Air to Air HVAC again with no hesitations, it feels good to find someone who cares about doing an excellent job.

Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

Great service! Daniel works super fast and does great at explaining his work. I have an older…read moremachine and after getting Daniel to work on it when my heat broke down last week after he finished my unit was working better than it has in the last 6 years since I've been in my home! He gives great recommendations and suggestions about the best solutions to heat and cool your home! Also he is affordable and gives quality work! Definitely recommend him for your heating and cooling needs!

Owner and service technicians are great based on past service calls however the office…read moremanager/scheduling contact left much to be desired. They tried to squeeze us in for service (which we appreciated) but were only able to provide a 15 minute heads up and no one was home when they came. After that, the scheduling assistant wished us luck finding a replacement company and ignored our attempt to schedule a formal date/time for a follow up visit.