I have nothing but praise for Justin and his company. We needed an AC repair and felt we were…read moregetting fleeced by our existing HVAC company. He provided quick, friendly, and transparent pricing and service. He's earned our ongoing business with his honesty and service. I'd highly recommend him as an alternative to more corporate focused HVAC companies.

We originally bought our Goodman Heat pump from Expert Express back in 2011 and after meeting with…read morethem had complete confidence in their business and install. They pulled all the correct permits and everything passed inspection perfectly. Now it is 2023 and our system quit cooling so I called Expert Express to discover they were now Tower Heating and Air. They were very prompt and our service technician was very helpful and informative and patient in answering my questions. He took me through my options and we concluded that the best course of action was to recharge the system, and then repair the condenser unit what had started to leak. He charged me for 4 lbs of R410A @ $115/lb plus the service call fee of $99 and promised to call back with a quote for the full repair, which if done quickly should mean I won't have to spend much more on another system recharge. All a very positive experience. Only concern is that when I check around it seems like $115/lb installed seems like it's on the high side for refrigerant? Looking at recent pricing it seems like $40-90/lb is more the normal range for installed R410A? See below URL.... https://atlasacrepair.com/blog/air-conditioner-freon-refill-cost/

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Can't say enough great things about this company. Great communication and service. They came out to…read morecheck our AC unit out when it stopped working in the midst of NC summer temperatures. Their prices are reasonable and their team is incredibly helpful and honest when troubleshooting the issues. We look forward to continuing to work with them and recommend to our fellow home owners in the area. :)

My AC went out on one of the hottest days of the year and Shepherd's was right there to the rescue…read more The technician, David, was prompt, knowledgeable and friendly. He conducted a thorough inspection of my AC unit, both inside and outside. When he found the issue, he was quick to explain the problem, the needed solution and to provide me with a quote for the part and labor. Once the AC unit was fixed he gave me tips for helping the unit run more efficiently in the future. I hope my AC doesn't go out again, but if it does, I wouldn't hesitate to contact Shepherd's Heating & Cooling.

Great service. Came out bright and early on a Sunday morning to one of my property in Charlotte. I…read morefirst called on Friday and they were able to come within half an hour. He cleaned both my dryer vent and air ducts, walked me through the whole process, and explained the "why" behind everything he was doing. Everything has been running smoothly since. Great value.

I almost got severely riped-0ff by this company or one of their contractors. when i called and…read morebooked the service, i was told that they would clean/sanitize my vents for $45/vent. when the contractor came he said $125/vent which he lowered to $100/vent after negotiating. my gut told me that was too much so i looked somewhere else. all my vents 17 in total were cleaned and sanitized at a quarter of the price this guy was charging me. i was so glad i gave it a second thought, i would have lost about $2000 this guy did a good job though cleaning our dryer vent and our two main vacuum ducts which i did pay about $500, not sure if that was fair pricing but he did a good job. another problem was that he didn't have shoe covers. i hate that!

Great service! Daniel works super fast and does great at explaining his work. I have an older…read moremachine and after getting Daniel to work on it when my heat broke down last week after he finished my unit was working better than it has in the last 6 years since I've been in my home! He gives great recommendations and suggestions about the best solutions to heat and cool your home! Also he is affordable and gives quality work! Definitely recommend him for your heating and cooling needs!

Owner and service technicians are great based on past service calls however the office…read moremanager/scheduling contact left much to be desired. They tried to squeeze us in for service (which we appreciated) but were only able to provide a 15 minute heads up and no one was home when they came. After that, the scheduling assistant wished us luck finding a replacement company and ignored our attempt to schedule a formal date/time for a follow up visit.

Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

Installed a dryer vent for me .. went above and beyond . I would recommend. .....called and text…read morebefore arriving..finished and cleaned up

Since we moved from Cary to Wake Forest in May until now we've needed to have HVAC service on our…read moreunits three times. These units were originally installed by Services Unlimited when the home was built in 2013-2014 and the original owners, we are the second owners, used them for their maintenance contract work. So we needed help and have met and been helped by Chris, John and recently Rico. These guys are great! Additionally, Trish in the office is customer centered and has been extremely helpful in coordinating the service guys schedules with our mostly emergency needs, especially in this summer heat. Worth noting, these guys are a small company and they can be stretched with responding, so be patient but know they are good people. Highly recommend.

Services Unlimited is proactive scheduling PMs in the Spring and Fall for cooling and heating…read morecheckups. I had to call previously to other HVAC companies to make sure they performed this work. Their mechanics are all courteous, knowledgeable, and efficient. I've not had any call backs. And our two systems have operated well throughout the year.