Three years ago Andrew sold us an HVAC system with the promise of a service contract that came with it . Despite numerous attempts to contact Mr Sirman as he is the owner, he just ghosted us . Will not answer the phone or return messages. We never had a cross word. Just disappeared without a reason or explanation. Extremely unprofessional and I wonder if I can file a claim against this company. read more

I suffered through 2-3 years with an old upstairs hvac unit. Finally I got some estimates and I choose Arctic Air. I am so glad I did. I got a fair price and they did everything they promised. They even came back by to check and make sure everything was running well. Today I got my electric bill and for July to August this year it was $159....I checked and for the same period last year it was $364!! And last year my upstairs during the day never got under 78-80. What a huge difference the new unit has made. You will not be disappointed in choosing them for a new install or for repairs. Customer service is outstanding - they are knowledgeable, prompt and thorough. Thanks again James, you are the best. M. Frook Glen Laurel read more

Arctic Air come over the same day I called that my HVAC was not working. They found out that the fan motor needed to be replaced. They did the job and now my electric bill should be lower because they said the defective motor was pulling 5x more power then it should have. I've had several other companies come out for problem with this unit, and all claimed to have fixed something, but there never was any difference - kept blowing warm air in the summer and cool in the winter. Now the AC is really cold, the way it should be. To top it off, Artic Air charged less then any of the others. They fixed the HVAC!! Way to go. THANK YOU. read more

When our old HVAC system suddenly quit working the week after Thanksgiving we were in a real bind, I did some researching and price comparisons and when I came across AA site and saw that employed several veterans and being retired military myself to me it was no brainer to go with this company for my new system. I can't say enough good things about Andrew & James and the rest of the crew at AA!. From the from the very quick response to my initial phone call to scheduling and the install of my new HVAC system 3 days later it could not have gone any smoother. Everything was thoroughly explained to me and all questions answered on what equipment options I had. The service was prompt with no upsell or hidden expenses. I would highly recommend this company to anyone who needs HVAC services. Michael L. read more

Had Artic Air come out to diagnose an issue with my AC. They came quickly next day. Repairman identified a leak and determined it was more cost efficient to replace the whole unit due to issue and age. They provided an accurate and lowest cost quote when compared with several other vendors. They also were available to answer all of my questions about purchasing a new unit. They did not "upsell", only quoting what I needed for the best price. I gave them the job. They showed up on time on the promised date, quickly and efficiently replaced the unit, ensured it was fully working, and explained some of the new features of the unit. Ive had no further issues with the unit since. I will be calling them again for any HVAC issues I have. read more

Excellent response time, diagnosis and repair. I finally have found a company I can trust. Thank you for such great service!!

Contacted Arctic Air around 8 a.m. and had an appointment set up for that afternoon. Andrew Contacted me 30 minutes prior to arrival and showed up promptly wearing a mask, which is super important these days. Andrew was very professional and took the time to answer any questions I had. System was tuned up and problems addressed on the spot without breaking the bank. Will definitely use Arctic Air for all future HVAC needs!! read more

We had Arctic Air replace our propane HVAC unit with a dual fuel unit. They were considerably cheaper than the other quotes we received and they finished up ahead of schedule. I have referred several relatives, friends, and co-workers to Arctic Air and they have all been extremely happy. Each one has said they saved a significant amount of money. One ended up having repairs done after another company told them they needed a new unit! I know we won't need them again anytime soon, but we will keep sending them business. It is hard to find companies that you can trust these days. read more

I called on Monday around 11am and they came out by 3pm. Andrew was fantastic. Called ahead and gave me his expected arrival time. Very friendly and personable. He checked out my system and very quickly fixed the problem (the circuit breaker needed to be reset. It wasn't tripped to the off position, but he could tell it had been tripped). He reset it and everything worked great. I will definitely be recommending them and using them for all of my future (real) issues. Thanks for the service! read more

My daughter recommended Arctic Air when I needed someone to come and look at my HVAC unit. It had not been working well lately. They were on time for their appt and found the issue quickly. I could have had it repaired, but after comparing the quote for the repair to the quote for a new unit, I went ahead and decided to replace it. Since then my electric and propane costs have decreased quite a bit. I am very happy with their work. read more

We have worked with AA and been referring others for over three years. They've worked with us keeping our less than premium units functioning without strong arming us into anything we haven't needed. Same day appointments have never been a problem, usually under two hours. Everyone we have worked with has been quick, professional and friendly. read more

I hired Arctic Air based on a recommendation from my plumber friend (who I trust) to replace an old ineffective Apollo hot water furnace for my Mother in Law. It was a decision that would be most wise! Buddy (owner) came out to give me an estimate and gave a very "fair and honest" quote. Once install date came, Andrew (and Pedro) were the best! Andrew is very knowledgeable and knows his stuff! (I would later find out he teaches HVAC courses at night). He took his time and was very thorough and precise. Pedro worked very hard as well. Andrew and Buddy kept in constant communication with me during the entire process and was very prompt with their response. This is a top notch company and I "highly" recommend them! They now have a customer for life. Good work guys! read more