I want to commend Purple Tie on their response to a delivery mix-up. I just finished my first order from them yesterday, and had to call in regarding a mistake. Elias took my call, and his customer service was absolutely A+. He really made me feel respected and cared for, and immediately handled the issue. I was very impressed by him! Seeing as this was my first order, I haven't had enough experience to say much more yet. But clothes are nicely cleaned and folded, and the one-day turnaround was great. read more

I dropped off 36 pieces of clothing (15 lb) for a simple wash and fold, expecting to be charged by the weight, for a total $30 for cleaning. I was shocked when I opened my app to see a $410 total charge. 12 items were drycleaned even though none of the labels say to dry clean (including cotton and linen tops/dresses). All other items had a minimum $6.99 per item charge. I have sent them an email to ask about the unexpected charges. Will share more after I hear back from them. This was my first order. I'm worried it will be my last one too. Update: they called to explain that they have a had directed my order to the "Clean & Iron" department (includes dry cleaning) instead of "Wash & Fold" because it had dresses, (cotton) sweater and blouses. Thankfully, they refunded part of the extra charges, and gave me a Purple Tie credit for the remaining extra charge (worth 15lb of laundry.) They also added notes on their end to make sure any future orders go through wash & dry by default. I'm satisfied with their follow up and customer service (although I would have preferred full refund to credit card) read more

So far I've used this service twice and each time, I've loved it. It is unbelievably convenient! I do not have a washer dryer and used to go to the laundry mat, but was tired of lugging everything and taking my time at the laundry mat. My friend told me about this service and when I looked, I was able to book a pick up for the next day. The turn around is just so insanely fast, I love it. They pick up on laundry on Tuesday and it's back by Wednesday, folded in seran wrap and put in bags placed in my front yard. I don't think I'll ever do laundry again. I think the price point is there and worth it. The laundry mat was pricey, and this is comparable especially with the work being done for you. I have placed very large orders bc I refused to do laundry for so long and to me it's worth the price. However, what I do not think is worth it is that blankets are $25 a piece no matter the size. So if you have tiny blankets like from Amazon I recommend getting a friend to do them bc the wash will cost more than the blanket itself. If it's your first time, you'll use garbage bags and they'll bring back your order in a purple bag so you can reuse that bag for future orders! read more

PurpleTie - Laundry ready to be picked up! - Sewing & Alterations Near Me - Hayward, California

Used their service 10+ times and would highly recommend their service. They've been efficient and communicative about their process, giving me a call when they thought an item I've sent in was too delicate for dry cleaning (instead, offered to spot clean). Most importantly, great customer service! A rare occurrence, but one of my dress came back from dry cleaning with a broken clasp. Elias was able to investigate whether this was possible to repair. Once they verified that it happened during the dry cleaning process and was not repairable, they've offered to pay for my dress. Mind you, it only took them a few days to figure this out instead of dragging this out for an extended period of time. Awesome, communicative customer service and I will be a returning customer. read more

I just sent an email to customer service team suggesting they teach a class to other businesses on how to do customer service right. i have been using Purple Tie for more than 10 years and they consistently knock service and quality out of the park. If there is any kind of question with your order, you'll get a call from a very helpful human being who will make sure things get done right. Try the Purple Tie difference. Great, great service. Awesome results. You'll be hooked. read more

I'm consistently impressed by this next-day wash-and-fold service--always neat, reliable, and great at communications (order reminders, pickup and delivery confirmations, etc). Their customer service is easy to reach and always responsive--the few times there have been even minor snags, they've taken responsibility and been quick to make things right. For an operation as big and efficient as PurpleTie, they're remarkably good at making me feel like a valued customer. read more

When I married my husband, I told him straight up that I would not be ironing for him. Like ever. I didn't even iron my wedding dress. No joke. Worried I'd burn through it lol. This wasn't a worry, we never thought he'd be corporate or anything. Well here we are, husband wears slacks and a button down shirt daily, and sometimes a suit or jacket - and I've kept my promise. Hell no, I won't be ironing your clothes. I only own an iron because we have kids and they used to make things out of perler beads, which I would then melt together with the iron. I don't even want to take a Santa Claus bag of dirty clothes to the cleaner, and then days later, drive back, stand in line, pick the clean ironed hung clothes up, bend over in a weird way to try to get it to hang on that hook inside of the car's back seat. Plus it only would hold like 4 hangers, so I'd have to go to the cleaners multiple times a week? Nope. So years ago I signed up with Purple Tie to come get the clothes off of my doorstep and then deliver the next day, clean, pressed, perfect, and hung. Lovely. The only work I have to do is try to close the door with my foot as carry the cleaned clothing with both arms (because I tend to wait to long to place an order lol) to the closet in the back bedroom. I quickly hang then unwrap the clothing (plastic is recyclable through Ridwell) and space it nicely and step back and beam - I didn't have to wash iron hang and the closet is full again anyway. Perfection! I LOVE Purple Tie. You should too. You should definitely try them - put that iron away, get it out only for kid crafts! Sometimes I feel sad for the iron - but it has no feelings - and Purple Tie is much better! read more

PurpleTie - Sewing & Alterations Near Me - Hayward, California

Jonathan with purpletie is the absolute best! He is so kind and patient and walks you through all the info to help you understand anything! If you have ring of fire ADHD or any tendency towards absolute mess and overwhelm, please consider using Purpletie to calm and support your life. They are fabulous and lovely! This is the best thing I've ever done for myself and even though I still consider it a monthly treat, it's more like a necessity to keep my life running at this point. read more

Strongly advise against using Purple Tie. Sharing this so others don't go through what I have here. Client for years, and they have destroyed and/or damaged clothing to where I cannot trust them with anything. Its been costly to me personally, not them. Brand new white shirts coming back beige brown. Jeans coming back chemically burnt. Last couple orders, a long jacket and 5 jeans. New jeans. 2k in clothing. I wasn't having taffeta ball gowns dry cleaned here. Basics, not following instructions. I kept thinking there would be improvement, it wouldn't keep happening. Their words sound sincere, and their actions are just unacceptable. They were great about pick-up and drop off, but when they damage or destroy clothing, they do everything they can not to take responsibility or make restitution. It's as if employees are incentivized to minimize the restitution made due to the volume of damaged clothing orders. Bare minimum of replacing completely destroyed clothing, nope. Learn from my mistakes. It's really disheartening they treat clients this way. read more

The WORST drivers! They don't ever follow instructions for pick up or delivery. And the owner doesn't seem to care!!! Why stay home waiting for the doorbell when they never ring it! This has happened time after time after time. For the prices they charge their customer service should be excellent, not sub par. Will NEVER use them again! read more

*****DO NOT USE PURPLE TIE. They claim to be a professional service. But they lost ALL of my clothes. If you do use them, I remmommned limiting how much of your clothes they hold as again if you put in big jobs, they will lose some, if not all your items. Not even entertain the idea of trusting them with tailored suits and clothes given by family members with sentimental value. Sure work shirts and pants if you do t care about them. When you call into compain, they apologise and are pleasant BUT do not accept responsibility and point you to the fact you give them your clothes at your own risk of them losing or damaging them. I use Laundry Heap now. They are far more helpful and don't cost you thousands of dollars, and are fully liable for losing or damaging your clothes. read more

If you value your clothes and don't want them ruined or lost, please find another business to use. When a load of laundry came back with 2/3 of my underwear gone I was told it was impossible for them to lose them. I can only assume then that my underwear decided they wanted their freedom and decided to fly away to a place unknown! The delivery time is completely unreliable and is often 2- 3 hours later than the time promised. The straw that broke the camels back was when 2 of my garments came back with what looked like red paint. I guess I should feel lucky that all my laundry wasn't ruined or lost. read more

Absolutely ridiculous - I use the wash and fold service, which being offered @ work is supposed to help make our lives easier and alleviate the little things we'd rather not spend our free time doing. I don't know who they hire but they must not have common sense and/or cannot read. They dry cleaned a pair of $5-10 Everlast boxing/sweats that I lounge at home in, a pair of $10 Uniqlo pants that specifically say DO NOT DRYCLEAN, and a pair of $10 Uniqlo jeggings ....... um I'm not gonna pay $7.99/pair for dry cleaning wtf?! Just awful. Edit: holy shit, just read other reviews and didn't even realize their fucking dry clean labels were seared fucking on, wtf?!?!????!?!!!!??!?! Who does this shit? I don't want this rubbing against me UGH thank goodness it's only one of my pants. Also, they say they provide laundry bags to save plastic but then saranwrap the wash and fold a bajillion times Great job guys read more

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I think I'll stick to these guys for dry cleaning, because while expensive and annoying that they put a barcode sticker, they conveniently pick-up from where I work. There's a magic purple closet at my workplace that transports your clothes to this location to be worked on... and a few days later, it'll re-appear clean and new. However, for hemming, I'll go elsewhere. Of the 3 hems I've gotten from here, their quality has been pretty inconsistent. The first hem job cost me $14 on a pair of Citizens of Humanity jeans, not asking to keep the original hem. The stitching can be compared in the pictures, where I compare them to another business that charged me $8 w/o the original hem for a pair of 7 For All Mankind... and did a way better job and keeping a clean stitch. You can hardly tell there was a stitch at all! Even the back stitch is better than Purple Tie! I was also bothered by how Purple Tie didn't put a lot of effort into ironing out the fold, since it rumples. I'm not sure what the other business did if they just ironed the pants A LOT, but there is hardly any scrunching in the fold. Oh well, I only sacrificed one pair of CoH jeans... The 2nd order I used a Yelp Deal - figuring it would cost me $14 per jeans like the last order. Despite specifying I didn't want the original hem... they still kept the original hem insisting it would look better (this was after I inquired.) Thus, each pair of jeans cost me $20 to hem... ouch. My Calvin Klein jeans hem turned out OK, though the stitching wasn't as straight as the other place I went to. However... my other pair (Hollister)... the bottom of the actual jeans had never actually been worn out with loose threads. After hemming it, it seemed like the stitch job stretched the fabric so now it looks like the bottom of my jeans is wearing out. I'll update this post later with photos to explain the phenomenon, but I was not happy with being charged $20 each for a lackluster hem job. I guess one of the advantages of paying for a hem job, however, is that they do clean your pants after hemming them, so they're ready to wear once you receive them. They get some points back for their customer service - after calling to ask about why my hem job cost so much, they explained to me about how they insisted on keeping the original hem, thus it was more expensive. Since I was expecting to be charged $14 per pair of jeans, they offered a $10 credit on my account which I have yet to used. So while they are convenient, I'd still rather drive to the other place to get my jeans hemmed. But I'm sure they're dry cleaning services here are decent (have yet to actually try them out, but I've gotta use that $10 credit somehow!). read more

PurpleTie - Bottom is Purple Tie's work compared to another tailor that charges only $8 for hemming pants w/o original hem. - Sewing & Alterations Near Me - Hayward, California

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We were having some work done that left out washer and dryer unusable for about a month. I was looking for alternatives for the laundry mat, and someone recommended Purple tie. I see the vans driving around but I never really knew what it was. Luckily they serviced my area. I would schedule a pick up and the drop off is 24 hours later. Charged by the lb. our family of 4 would produce a couple garbage bags full of laundry. It was so nice to have it delivered clean and folded. It's a service I would love to use in the future, even just for bulky or dry cleaning. read more

I think this is one of the most professional dry cleaning service I've used. I was introduced to them through my employer, and their service is highly reliable. Clothes return pristine, perfectly folded or hung. Even my laundry bag is pressed. The prices seem a bit on the higher side, but I think it's reasonable given the convenience of them picking up and dropping off. The only reason for the 4 (instead of 5) stars is b/c on a few occasions, the hook clasp on my skirts sometimes gets flattened during the pressing process. I can fairly easily reshape it with a pair of pliers at home, but I shouldn't have to. On the flip side, when I finally emailed them to ask them if they could just double check this before returning the clothes to me b/c it'd happened on multiple occasions, the Purple Tie rep emailed me back immediately saying to please return it (with note attached) and he would have it replaced. So, I'd give them an A- for solution-oriented responsiveness [A- b/c (1) it's still an inconvenience for me, (2) there was no proactive offer to compensate/waive anything, and (3) when I received the skirt back, the hook was replaced, but the stitching was loose with a long tail, so I ended up reinforcing it myself at home so that it wouldn't snap off (yes, I can sew---a bit.). Overall, solid service for the basics: Cleaning, alterations, even shoe repair. read more

If you're someone who invests in nice clothes that you take care of, planning for them to last for years, DO NOT SEND THEM HERE. If you are someone with chemical sensitivities who needs unscented products used on their clothes, DO NOT SEND THEM HERE. If you are someone who expects all elements of pricing to be disclosed in advance, DO NOT USE THIS BUSINESS. I used Purple Tie twice, first time was a test run and it was fine. The second time, all hell broke loose. I sent them some of my work clothes to be cleaned and ironed along with some regular clothes for wash and fold. I added notes to my bags asking "please air dry bras and underwear" and "please use only unscented products." I got a call the next day from a (quite condescending) customer service bro. First, he told me that the pants I'd send could be tumble dried and was I sure I wanted them air dried. I knew he was wrong - 1 pair can be tumble dried, 2 cannot, and I said to air dry them all to make the worker's life easier. He tried to convince me that it was true, and, upon checking the tags a third time, verified that I was correct. An honest mistake, but he absolutely overrode and mansplained to me that I was wrong when I asserted what I new about the pants. Strike one. Next, he asked if I was I sure I wanted the bras and underwear air dried, telling me the only way they could accommodate the air dry on the bras and underwear was by treating each item as dry clean at a cost of $11.99 per item. Odd, since my first order included the note "please air dry delicates," and I received no call, so I guess they don't see bras as delicates. He then spent 5 minutes trying to convince me that it's okay to tumble dry bras on low. (Wondering how many bras he's owned in his life?) He said many of their customers make this choice - so, I guess they can afford to buy new bras every few months. Again with the mansplaining. I finally gave in, but, with this second strike was already pretty sure I'd never use this service again. Strike 3 was this morning when I got dressed. The first shirt I grabbed smells like detergent AND still have BO odors in the pits. I guess they ignored my note about no scents, but somehow the used scented products AND didn't get the shirt clean. I grabbed another shirt, which also smells like scented detergent but has no BO. The pants I'm wearing now have an overpowering perfume smell. I guess the positive thing is they look great - ironed and totally free of cat hair - but it's just worth it. Especially disappointing because we used a great service in the East Bay (Family Laundry, if you're East Bay, check them out, and no I don't work for them and no they're not paying me to write this review) that never had any issue with getting clean, unscented clothes back to me. BOTTOM LINE: don't give this business your money, send your clothes somewhere else. read more

We used PurpleTie laundry service for large items such as comforters, blankets, bed sheets.... Their communication methods & technique are very efficient. The moment we signed up and scheduled a pickup, someone from the office called right away to confirm the order and the details of our request. Prior to pickup and delivery, we received courtesy texts notifying us of the driver's estimated arrival time. Immediately after the laundry was picked-up/delivered, PurpleTie also sent text messages to inform. Details of the charges are clearly stated and can easily be found under the "Invoices" option of our PurpleTie online account. The PurpleTie drivers wear company uniform and drive a company truck with logo. Delivery and Pickup were both on time and as mentioned. We are very happy with the service and will definitely call on PurpleTie again. read more

WARNING DON'T GO THERE!!! I had my suit dry cleaned and brought it home, went to go wear it and it didn't fit, they shrunk my suit. They wouldn't take responsibility. I am a achondroplasia dwarf and it's hard for me to find clothes that fit right WARNING DON'T GO THERE!!! read more

I always loved this service, until today. I sent some clothes for cleaning the other day. My cat peed on a wool dress, merino wool sweater, and another dress and sweater that are synthetic material. I put those items in a separate plastic bag, aside from my other regular dry cleaning, and noted this on the order to make sure they knew and treated it special. The clothes were returned...and when I unbag them.....EVERYTHING.....and I mean EVERYTHING....now smells like cat urine. Did they clean it all together? What on earth did they do? It smells so awful. I don't understand why they didn't call if they couldn't clean them - but to mix them in with all the others? Why? Why? Why? All my clothes are ruined. I'm so upset. They have said they will clean the items again, free of charge, but I'm a little dubious how this will turn out. Will update my post on how this story ends. Part 2: Picked up clothes after speaking to customer service and then saying they would do a special cleaning. Made sure to put a note in the bag stating the problem with the smell and asking the pieces to be bagged individually to keep from contaminating each other. Came bagged all together and they all smell terrible. Worker onsite confirmed they put all the clothes together when cleaning them so this contaminated all the other clothes. TWICE. read more

I've used Purple Tie for almost 5 years and it truly makes my life better - they'll come to my office to my home to my wife's office. The dry cleaning is well done and the customer service is amazing - they respond to email within minutes, text updates, etc. I'm surprised about some of the comments here because in probably 50+ orders, I've only been impressed. read more

FYI THEY WILL GLUE BARCODES ONTO THE INSIDE OF YOUR CLOTHES!!! I sent in a few designer pieces and was not expecting to have anything glued into them; I wish they had been upfront and warned me in advance, so hopefully this review will serve as a heads up to anybody else considering this service. And even if it doesn't bug you to have a Purple Tie label glued into your clothing, the glue is super itchy and can make the fabric bunch, so it's not pleasant to wear. On top of that, a dress I got for my sister's wedding was ruined by a safety pin, which left four large holes and threads pulled out of the fabric. Long story short, if you have expensive/nice clothing that you don't want ruined, don't use Purple Tie. read more

PurpleTie - Sewing & Alterations Near Me - Hayward, California

By mistake I forgot my wedding ring and a silver ring inside my pant's pocket, which it was picked up by Purpletie at my office... when I received my pant clean, only one ring came back !! I was in shock and I immediately I contacted them... at the moment they notified that the other was not found, however they would notify me if they find it... Couple of weeks after that, I received a phone call... they were telling me that my wedding ring was found and they want to be sure that I was going to be there to receive it! It was already on the way to my office. I was amazed and really happy that my ring came back to me (believe me ! ). My review can not be for less than 5 stars: Honesty and reliable customer service. Thank you (again) Purpletie! :) Happy customer = 5 star review :D read more

I was really blown away by what an effort PurpleTie makes. I heard they did two day turn around, and I needed my suits ready fast. Unfortunately, they were already booked up for the day I needed. I wrote to ask them about whether they were still taking orders that day, and the guy told me that while they weren't, he'd be happy to get my reservation in anyway. Then the next day, I was dumb and had to change some details of the pickup while they were on their way, and yet they managed to get my message and relay it to the driver almost instantly so there wasn't a mistake. Clothes looked great, and came back exactly when they said they would. read more

I've used purple tie weekly for 1.5 years through my office. I'm officially fed up. I wear only Eton shirts (these are $200-$300 dress shirts) and I like to get them dry cleaned. However I've now had over a dozen shirts where purple tie had broken the top 2 buttons on the shirts and replaced them with horribly mismatched buttons. IM SO SICK OF IT. I've started to look at the top 2 buttons of a bunch of my colleagues shirts. Sure enough, tons of them have the same problem. What is wrong with your company??? I've gotten a broken button every now and then in the past but almost all of my shirts are having this happen to them. You are clearly doing something wrong if this keeps happening with 4/5 shirts I send you! I've spent thousands of dollars with purple tie but I think it might be time to say I'm done. read more

PurpleTie - Sewing & Alterations Near Me - Hayward, California

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The integrity of this company is outstanding! Recently we used the wash and fold service from home. It took a few minutes to schedule a pick up. The pick up driver was punctual. The clean clothes were returned 24 hours later. All around good service and value. I got a voicemail from them saying they found $17 in a pants pocket. They credited me $17. I was so impressed by this. I will definitely use this service again. read more

I was surprised to discover that PurpleTie irons on permanent barcodes on your garments, not good if you have designer clothes you like to resell on consignment. By reading the reviews here, looks like PurpleTie has a problem with losing people's clothes and this is probably why they use barcodes on garments. I'm sending my shirts back to have the barcodes removed and will stop using their services and return back to the smaller mom and pop shop where they use removable tags. Cheaper too. *** I would like to point out that if you are OK with the bar code on you garments then this might be the place for you, especially if you are a busy professional. As far as pressing and cleaning goes, they're alright. I have posted a photo of the bar code if interested to see what I am talking about. read more

PurpleTie - bar code on my $250 Henrik Vibskov shirt. - Sewing & Alterations Near Me - Hayward, California

Horrible service , not reliable pick ups , and horrible nd mean customer service , over priced , if you don't want your happy day ruined by their staff , don't used their service ! read more

I love being lazy, really I do. My laziness manifests itself in many forms, not least my utter refusal to pick up an iron. For years i'd wear t-shirts and jeans because they were iron free clothing. As I march headlong into my 30s I really want to kick the t-shirt habit but not enough to make me pick up an iron. Purpletie to the rescue. Once a week I drop them a big bag of my shirts with little love notes such as "Please no creases in the sleeves" or "Replace the zip on the jacket with one that at least matches a colour in the pattern, no preference" and they seldom disappoint. In return they leave me little love notes like "Sorry but even we can't get these stains out". I am of course paraphrasing but at around two bucks a shirt and very friendly customer service I have come to love and cherish Purpletie as if it were my own family. My only complaint is that they sometimes miss out on the special instructions but they always recompense me with credits. That and they don't service San Francisco and I won't be working so much in the South Bay any more so I might be searching out a new city dwelling version. Laziness rules, but Purpletie brought me back some sartorial elegance. read more

In San Francisco, I have to use a pick up and delivery dry cleaner an hour away across the Bay! Couldn't find one in this city. The Best! The cream of the crop! Above par! Reliable! Recycles dry cleaning hangers and bags!!! Clothes are impeccable upon their return. I even trusted them with taking in the waist of my Zara suit pants and they did not disappoint. Well done! Highly recommended all throughout their coverage area. read more

I spoke with 2 different customer service reps at Purple Tie. Even after I let both of them know that it was very frustrating that my clothes wouldn't be delivered for another week, they both just said sorry and we'll comp you. Somehow suddenly, after I posted the 1 star negative review on the poor service, they were able to deliver my clothes the same day. To be fair, I did get my clothed that day so I changed 1 to 2 stars, but is that really good customer service? read more

Great dry cleaner. They pick-up and deliver in a timely fashion and have a great online app that keeps you informed of the status of pick-up and delivery. I've used alot of different dry cleaners and they definitely stand-out from the crowd. Keep up the great service!! read more

I've used PurpleTie a few times this year because our washing machine broke down. The first couple times the process went well- requested a pick up, next day delivery and all contactless it was smooth and convenient until the 3rd order where they happened to lose a good number of my clothes. I'm a bigger guy so a lot of my clothes are plus size clothing so the weight would add up (20lbs) and most of these clothes are twice the price of normal size clothing so you can imagine I was a bit upset. My fault is that when I got my laundry back I didn't immediately check the laundry bag until a month later. So I contacted PurpleTie through their website and their Business Manager, Jonathan called me back the next day. He was professional and obviously concern about the issue and was willing to work with me to make things right- I personally couldn't get mad because I was at fault too for waiting a month to organize my laundry. But we came to an agreement and he gave me $100 off my next order. Overall, the past orders went smoothly and the laundry came back in good condition and the clothes didn't have a lingering smell of detergent and they were packed well to protect from outside elements. I'm leaving #3stars for: Pros Quality of service Quality of clothing when returned Con Loss of clothing read more

They left my expensive clothing and linen outside someone's garden shed instead of my doorstep. They eventually brought it to me and threw it on my porch breaking a few potted plants. When I complained they blocked my account. read more

This review is for their Customer Service. I use Purple Tie because they come to my work and I appreciate the convenience. There cleaning is usually decent but the two most recent batches of clothing didn't seem to have been cleaned very well. I informed customer service and Maria responded. Maria had the clothes recleaned at no expense to me and personally inspected the clothes herself. Needless to say, they were nicely cleaned after that. read more

Update: Their customer service was great! They reimbursed me and cleaned the coat again and it looked great!

Reliable, fast, and effective. I use Purple Tie as part of my work perks. They provide a simple and efficient service that gets my shirts absolutely cleaned at a regular and predictable schedule. No major complaints. Definitely recommend for your business needs. read more

What a wonderful pickup/delivery, wash and fold laundry service in the Bay Area!! I noticed in a local paper that this service was available in San Francisco a month ago, so I decided to try their service. I am so happy with the results, as well as the 1 day turn-around time for service!! First, the customer service is just incredible! I had trouble with my password and I called and spoke with Kay, who solved the problem in minutes. ( I also mentioned my problems with a previous service in S.F. which almost ruined our clothes with shrinking, no spot removals, delivery in 2-3 days, lousy folding, but mostly the horrible odors from their detergents. We told them we would never return. A Big Operation in S.F.) Purple Tie picked up my clothes that same evening, with a call 5 minutes before arrival and returned the clothes the NEXT evening, also with a text before arriving. The clothes were securely wrapped and placed in their purple bag. All of the clothes were beautifully folded and placed in groups of like items. There was a light detergent smell but not toxic like the other place. Nothing had shrunk and the clothes were incredibly clean and spotless! I contacted Kay in Customer Service, appreciative of the fast service, wonderful folded and clean clothes, and what a difference from the previous company! I highly recommend this company and a One-Day turn around on laundry is awesome. Great find! THANKS!! read more

I decided to give PurpleTie a try and sent in two of my suits for cleaning. Without any warning, they glued permanent barcode labels to both of them in very conspicuous places - right over the brand label on the inside of the jackets. Customer service was rude and insisted that nobody else complains about this (false - check out their other negative reviews). Eventually they agreed to remove the labels if I sent the suits back in, which I did. The labels did get removed, but they left marks behind since they're not intended to be removed. If they want to use permanent labels as their way of avoiding lost garments that's fine with me, but 1) they should let new customers know, and 2) they shouldn't be rude when someone is unhappy that their $800 suits have been permanently labeled like pieces of produce at the grocery store. read more

PurpleTie - Inside the chest of my suit jacket. Could they have picked a worse spot? - Sewing & Alterations Near Me - Hayward, California

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(Redacted previous extremely negative review). I had a missing sweater and all pointed towards it being lost by Purple Tie. It took them a while to get their act to look into the matter (and it took the sweater being found), but once they engaged, they were able to give me enough data (video footage) for me to believe conclusively that I was at fault for mishandling and misplacing the sweater, not them (and they have a pretty tight system to track clothes - Thumbs Up for that!). Overall, I like the convenience of the service. I wish they allowed me to chose how I want each item washed (so I wouldn't pay higher for some items), but the convenience beats the slight higher price. Another slight pet peeve is that my shirt buttons come home crumbled quite often (but they'll replace them if you make a note when sending in). read more