Avoid the Centennial location, especially if you're working with the sales associate JB…read more
We had an absolutely awful experience with Woodley's Centennial, and unfortunately, a lot of the frustration came from the sales associate we worked with, JB.
We purchased a sofa that was delivered damaged. When we were trying to get everything sorted out, JB ended up arguing with us because he had confused us with a completely different customer. He was clearly dealing with the wrong situation and didn't realize we weren't the customers he thought we were until later. By that point, I was completely over it and just wanted to return the sofa, get our money back, and be done with the whole situation.
Unfortunately, things didn't get much better from there.
JB told us that he had submitted our return and we'd get a full refund, but when I contacted the delivery team to coordinate everything, they told me they didn't have our return in their system at all. I contacted JB about it, and he told me it was in the system, even though the delivery coordinator still couldn't find it. I had to push him to get it handled ASAP, and thankfully the delivery coordinator was eventually able to locate the return.
Even getting our delivery fee refunded became another hassle. We ultimately got everything refunded, but it took way more effort and follow-up than it ever should have.
We ended up taking our business elsewhere, where we were treated well and the sales associate was professional, helpful, and actually competent.
So if you're considering shopping at Woodley's, I would steer clear of the Centennial location, especially if you are assigned to JB. If you still want to shop at Woodley's, ask for literally anyone else.
We are glad we eventually got our full refund, but after the damaged furniture, the confusion, the return not being properly submitted, and the hassle over the delivery fee, we will not be returning to the Centennial location.
If you value your hard-earned money and your time, I would recommend taking your business elsewhere rather than dealing with this kind of unnecessary hassle.