I hate to write this review because I think their air mattresses are really good and a nice, cheaper alternative to Sleep Number beds, with just as good of quality in my opinion. I also used to design and build mattresses a few decades ago, so I know a little bit about mattresses. However, my pump went out and will not inflate the mattress. The pump has leaked since we purchased it as it doesn't seal good, and the hoses have to be in a perfect position for them to not leak under the bed. Now, the pump doesn't work at all. My wife took it in and asked about buying a replacement, and they said the prorated warranty price was almost $600. They told her if we didn't have a warranty, it would be $1,000. That is crazy town price for a $45 pump. I have no problem with them making a little money on a replacement pump; $200-$300 would be reasonable. You can buy replacement pumps on Amazon for other air mattresses for around that price. But at $600, you lost a customer for life and earned yourself a bad review. That's just bad math and bad customer service. Replacement parts should be reasonably priced. Anyway, picked one up on eBay used but working for $150. Thanks Innomax for the help. read more

Phenomenal product, top notch customer service. We purchased our first Innomax bed, a Mystique, 18 years ago and decided after trying other mattress options to return to Innomax for an upgrade (queen to king). Tommy was helpful and quick to respond. We had something come up with the mattress this purchase will replace and after explaining it to Mindi - she found a way to get it delivered to us next day. We were on the phone with her just after 3pm and she had everything delivered to us by 715pm the next day! She was compassionate, knowledgeable and understanding. In a world where customer service is lacking, Mindi really came through for us and we are grateful! 10 out of 10 - highly recommend! Thank you Tommy and Mindi!! read more

Do NOT buy from these people unless you want to throw money in the trash. I purchased a $700+ topper from them that is defective and unusable. The bladder is too small for the inside foam piece and creates a bubble so that it never lays flat. Eventually after a month of hoping it would flatten out, the interior bunched up into a lump right in the center and made it extremely uncomfortable. The only way to fix it is if I sliced the side open, cut a strip of the foam off, and sewed the side back up along the seam. That is a tremendous amount of work for something that is brand new. Innomax said this manufacturer defect is not warrantable. I told them that I would be leaving a review and they told me that's fine, not their problem. Horrible customer service and took a week to return my call. I did end up slicing the edge and cutting inches off the inner material in order to get it to lay flat, just to show them after they refused to accept what I said. Innomax was uninterested in my proof that what I said was in fact correct. They are thieves and have poor quality products. read more

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Customer.er service is great. The showroom has a open layout easy to move around. They have the latest bedroom furniture for reasonable prices. Don't forget to checkout the bargain bin for great deals. read more

InnoMax - Great customer service - Furniture Stores Near Me - Denver, Colorado

We just slept on our new bed and I love it. After years of struggling with multiple different types of regular mattresses and never being happy we are back to a waterbed. All I can say is this is not the waterbed of the past - it's so different and fits perfectly into our bed frame. I know it was only the first night, but it's also the first night in forever that I don't have neck pain and my hips aren't screaming in pain. So here is my experience with Innomax. On a recommendation from a friend who purchased an air mattress we headed over there. I was set on getting an adjustable base air mattress - obviously that didn't happen. Tommy our salesperson listened to me when I explained that I had loved my old waterbed and had it until I got married. I told him that we were their for the air but he took us to the waterbed and although he didn't say what it was allowed us to test it. My husband (formerly known as the waterbed hater) loved it - we tried multiple other beds including the air I was prepared to purchase and kept coming back to the water. The purchase and paperwork were fairly straightforward and I liked that Tommy took the time to answer my questions. Most importantly he took the time to explain to my hubby that the bed would be very much like the old school beds until all the cells had been saturated and it would need water added until it was like the bed we tested. The delivery and installation was professional and very quick. The person doing the majority of the installation took the time to review with us the temp, solution, burping the bed and again the saturation. Overall this has been a great experience and I am well rested today. read more

I am somewhat of a sleep novice and I was randomly going to order a Casper. A friend urged me to go into this store before and I'm so glad I did. The customer service is impeccable. Ralph spent about an hour with me. He explained all the reasoning for mattress materials, what causes back issues and why InnoMax was better. I never felt pressured. But I DID feel informed. Not only that, their pricing is better than Casper and you can actually lay on the bed and feel 100% confident with your decision....because honestly, who wants to deal with a return of that size? I plan to recommend this store to everyone I know. They were simply wonderful to me and the bed is a total game-changer. Thank you to everyone at InnoMax! read more

Love this place. The customer service is outstanding, which is hard to find these days. I love my soft sided waterbed, so when the insert needed to be replaced (1st time on 23 years) I was lucky InnoMax was available . Then when I had fill issues they went above and beyond to assist me. I only wish they were closer to Monument. read more

We have purchased our last two beds from here. Tommy was our salesperson this round. The magic of this place is in the testing of the beds. When you walk in to test a bed, they provide you with a pillow and a freshly unwrapped and clean pillow case. You find the bed you want to test and you get comfortable. The sales person walks away and dims the lights in your area (if possible). They leave you there for a good 5-10 minutes. Repeat this process on any mattress you want to test. This place sells their own brand of beds that you will not find elsewhere. The price of beds is a little higher than most in and around the Denver area but the quality is better. A great bed at a good-value price. read more

Excuse me. This WAS my experience at this location as WELL as the Clearwater location! READ THE REVIEW AGAIN! We STARTED at the Clearwater location and it was turned over to the Denver location. I sent you the email from the "gentleman" saying, in FACT, that HE himself was formally taking over! Here goes again. This review is fair and is a FACT! What on earth are you here for otherwise if not to spare others from being scammed??!?!?!?! Omg words can never ever ever describe the HELL that this company put my family through. We spent a ton of money and time in their Clearwater store picking out a bed only to receive the wrong one on New Years Eve of all times by guys who had no clue how to put it together even. This "case" was taken over by the Denver location and this is when everything turned to a nightmare! We had to go to law enforcement, our credit card company and soon to be news stations to let people know that they were withholding our money for the bed that we returned almost a month previously. They still owe us and they would rather us let the world know who they really are than give us the money we paid. So be it. Caveat Emptor! read more

Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience. I was wrong. It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW. NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors. To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth. We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever! Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given. read more

We purchased a king bed and adjustable bases. Scott, our salesperson, was very helpful and knowledgeable. The original bases were delayed, so they worked with us to replace the original bases. After this, the bed & bases arrived within 5 days. The delivery crew was very professional. They were very aware of our personal property and very careful not to damage anything. The best part is that we LOVE the bed. Thanks Scott & the Innomax team! We will be back. read more

The customer service is outstanding! The air beds are so comfortable and a local company.

These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!! read more

InnoMax - Love this! - Furniture Stores Near Me - Denver, Colorado

UPDATE: The InnoMax people ARE trying to work with me to get me happier about my purchase. They have offered to me a number of helpful additions, which I have accepted. I do appreciate that the company is trying to make sure that customers are happy. Once we work through this, I'm sure I'll be a lot happier with the bed. read more

4 years later and still loving our memory cell. idk what their prices are like now, but based on how inexpensive memory foam is now it's obvious we paid a premium. Maybe twice a year we spin the mattress around, but I'm not sure we need to. I haven't noticed any bowls or pits you sink into like you get with traditional mattress. It's also been through a couple moves. The support frame is still perfect as well. read more

I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated. As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system. I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style. read more

Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team. read more

We just had a great exprience at Innomax. Great price on our second waterbed from them and super nice people to work with. Upgraded mattress and accessories are wonderful. Ask for Sandy as she was very helpful and we highly recommend her!! read more

Buyer's Beware!! We recently purchased a mattress from InnoMax. After waiting about 2 months, getting the runaround and poor customer service for the insert we wanted, we finally were able to receive it. However, when we got it home we noticed that there was not a tag on it and that it was a completely different color than the other side. Clearly, we believe we received either the showroom demo insert or one that was returned to them from another customer - OUR BELIEF IS THAT IT IS NOT A NEW MATTRESS! This is not the first mattress that we purchased from InnoMax but the 3rd. Extremely disappointed - we have purchased another mattress at the Denver Mattress Company and are extremely happy with it! I did call InnoMax and told them that I would be posting a review - Tommy our salesman asked what would it take for us to be happy and I told him that I wanted our money back - he was going to check on this and get back to me in a day or 2 - I haven't heard back, this was 4 days ago. Tammy C. read more

A big giant thank you to Tommy for taking a nightmare and turning it into a dream. I'm elated with our new waterbed mattress. Thank you for providing the WOW experience. Thank you for righting a wrong. I'm forever your client. Blessings to Tommy and Innomax! read more

We were "pressured " into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way. We met with Tommy. Still waiting for some kind of resolution. No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy. read more

This place is a ripoff!!!! Quality is the worst period! When you come back to use the warrantee, and you will, the manager, Tommy, will come up with a convoluted and bogus calculation to charge you a huge sum to replace manufacture defects due to the poor quality. My bed literally started falling apart after 6 months. read more

I posted a review a couple of yeas ago. Was contacted by Tommy. Still waiting for him to "get back to me with a resolution to my problem." The Prodigy mattress are still sitting in my basement. It seems strange that other reputable sleep stores offer a reasonable trial period. I guess they are confident in their products. I notified our salesman of my dissatisfaction within two weeks of purchase. I was basically told "you purchase it you own it." No effort was made to resolve my dissatisfaction. Bottom line: DO NOT WAIT FOR A RESOLUTION TO A PROBLEM. It is not going to happen. They just wait for the customer to give up. There are lots of good sleep stores out there. Do business with one of them. read more

Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that. Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax. Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous. read more

Price Match Saved Us being ripped of $986 from Innomax End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise. We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees. So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for. But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price. Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax. MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars! read more

I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one. We are happy with our bed, and would recommend Innomax to anyone! read more

Bought a $1500 waterbed 5 years ago. Began having problems with the topper (although I did not realize the problem was the topper at this point) within about 3 years. It is supposed to be 100% warrantied for 5 years. The problem continued to deteriorate and I thought it was the baffles in the water bladder. So I called and ordered a new bladder. It was $150 and was definitely not the same bladder that was in it. Much lighter due to less baffles. Mike assured me that it was exactly the same mattress, but It is definitely not the same. However, that did not fix the issue. My topper has gotten very out of shape, and was causing my feet to push up leaving my feet unsupported. They told me to email them a picture which I did of the topper. No response. I called and Mike told me that the toppers are supposed to be wavy. That is normal wear for a pillow top. WHAT???? Are you serious??? He then offered me this great deal of almost $300 to buy a new topper because mine was 1 month out of warranty. Leaving an honest review is the only power I have, and hopefully it helps someone else make the decision to look elsewhere when they are shopping for a mattress. Their warranty is only as good as their word. Their word is no good. read more

I am perplexed by the other reviews I read. I have major back problems and bought a bed with adjustable settings for mattress firmness. For the first time in over 5 years, I am able to sleep comfortably on my side. Our sales person, Sandy, was wonderful! She took well over two hours with us, and offered several suggestions until we finally found a comfortable bed. I did have a problem with the hand control and pump, but when I brought them back, they took care of the problem while I waited. Since I purchased my bed, my daughter and her husband (who have opposite needs on how firm a mattress needs to be) have also gotten the same bed in King size, and they are both happy with their purchase as well. read more

Great knowledgeable sales guy Scott! Best night sleep! The are very helpful from ..customer service to any questions or concerns you may have . they will take good care of you. read more

Stopped here because I heard an advertisement on the radio. The people seemed nice but I got a used car sales feel from them. One thing they don't offer that many other companies now extend, is a trial period for your purchase. Beds can be expensive, and I think it's important to have a solid amount of time to see how it works with your body. I know Mattress Firm offers a 120 day guarantee (which includes 2 returns). The people here just try and sell you on their 'expertise' which I think is ridiculous. Better off going some place where they truly value customers and their long term health. read more

I bought an air bed from this store 7 years ago. Suddenly it wasn't holding air. My husband went to the store to purchase a new bed because we love it. The salesperson easily could have sold use a new bed. Instead he looked at the part my husband had and sold him a $19.00 part and told him how to fix it. It did the trick and I couldn't be happier. What an honest man. No doubt when i do need a new mattress I will be back. I tell everyone about this great experience. It is unusual to find such honest people. read more

In my humble opinion, I would shop somewhere else, anywhere else but here. We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option. The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare. read more

I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades? Turns out, a lot has changed. Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not. Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses. I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand. The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning. I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time. Thank you Innomax for giving me my "bounce" back. read more

I love Innomax! Their staff is amazing, tremendous delivery guys and local biz!!! Go see Sandy Carboni, she will get you set up!

I like the bed but my they did not keep their promise with the $75 gift cards to the people that sent me. This was the second family my sister and their husband sent ,but no gift cards as promised either time. The manger himself promised me he would make good on this. read more

I can see why Innomax gets poor reviews. It is in an awful warehoused part of town, hard to find, and hardly a place to shop at all. However, I was in this warehouse area a few weeks ago and stopped by with 10 minutes to spare to purchase an Innomax pillow. This will be my second pillow from them and I think they are incredible, firm and yet giving. It was time for another one and so I walked on in. I was fortunate to find Sandy, the manager. I told her what I wanted and that I was in a hurry. Bim bang boom, she had the order processed and me out the door quickly. She called me when the order was in (a problem - even the sales people don't know when the product is coming - BIG mistake, Innomax!). She made my purchase simple and clean. Innomax has some good products but horrible marketing and location. Too bad - they could be doing much better! But, thanks to Sandy, a miracle worker!!! read more

Yelp removed my initial review, I assume at the request of Innomax. Since Yelp may remove my post again as they seem to care more about appeasing business owners than honest assessments, I will keep it brief. The salesman that showed me around the showroom used high-pressure sales tactics, made ridiculous pseudo-scientific claims about their mattresses, and continued to try to sell me on products that I told him I was not interested in. Avoid this company. read more

There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you. read more

In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of "sales speak", and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say "yes" or "no" to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax. read more

I bought a Genesis waterbed mattresses in June. Do not like it, the layers inside are already shifting. In order to get a replacement I have to send $125.00 deposit because Innomax does not trust me to send their junk back. I also, have to pay $40.00 for shipping. What a rip off!!! I have had a waterbed for over 38 years and this is the worst service I have ever received. Do not buy their products. I also, had to send my mattress pad back as well because the stitching was faulty. read more