Went in looking for a mattress and left with a deeper understanding of the mattress. The mattress…read moreDaniel Segarra sold us was not only perfect for our needs, but he took the time to inform me of thing. My fiancée just wanted a bed and didn't care too much about how things work and why they work, she just wanted a comfortable bed. I, on the other hand wanted to know what I was buying and somehow Daniel was able to keep us both happy. Details for me and comfy factor for her. Daniel made us feel important and cared more about what we wanted and didn't seem to push a specific make on us. Extremely patient and seemed to know a lot. Daniel also had excellent communication and he's definitely the only one I'd deal with from now on. I recommend asking for Daniel if you're at this store.

Came in yesterday looking for a king mattress and boxspring. Cliff was great. Friendly, worked…read morequickly, and he was knowledgeable. He pointed me to a clearance mattress that was exactly what I was looking for. The prices can't be beat. Only downfall is they don't have warranties like some other mattress stores offer. Delivery was included in our purchase and I can't wait to get our new bed!

I recently bought a new mattress at this location. Paul greeted me as I entered the store and…read more showed me the mattress I was looking for. Paul is professional, friendly, and knowledgeable. I highly recommend him.

We had an excellent experience with Matthew at this location yesterday. He was very welcoming,…read morefriendly, attentive and knowledgeable about all of the products he offered us. We made a purchase and left the store feeling confident and informed. I highly recommend Matthew & this location if you are in the area looking for a new bed and mattress!

We came in after reading the Yelp reviews and we were shocked. No one was in the store at all, for…read moreour entire visit. We were determined to find a leather recliner without a drive to Denver and when we arrived, there were no cars in front and no one in the store at all to ask questions. The furniture prices seemed astronomical to us. Much pricier than the store signage would indicate, like along the lines of Forma, only the store looked like a discount outlet. We left as soon as we did the rounds of the overpriced floor samples.

If I could give this place 6 stars I would. Incredible customer service, fast turnaround from…read morepurchase to delivery, and Cary did a fabulous job recommending items based on the info I provided. I came in on a Saturday with very little idea of what I wanted besides a new couch and a new mattress. I said I was a side sleeper with lower back problems and would like a mattress on the firmer side, and Cary had me try out several different mattresses, increasing in firmness each time so I could find the one that felt best. Next we started in on couches, and based on my feedback he directed me to one I had originally ignored. As soon as I sat in it I knew it was the one, it just felt right, and even trying other options none compared. He called me on Monday to confirm a delivery window on Tuesday with a third party moving service. Due to an issue with the delivery company's website, they never got the order, and he called me on Tuesday as soon as he realized what happened. He tried to get them to still deliver same day, but they didn't have availability until the following day, which worked out fine. He even offered to deliver the items himself out of consideration for my work schedule. All-in-all a fabulous shopping experience.

Zach is an amazing sales person he was patient with us and…read moreshowed us just what we were looking for thank you for your service Sandy

We purchased a floor model bed frame and were told it would be disassembled and loaded into our…read morevehicle. However, when we arrived at the loading dock, several guys placed the pieces on a blanket and told us to load everything ourselves. While we didn't mind helping, it wasn't what we had been told to expect, nor what we've experienced purchasing any furniture at AFW. We asked for assembly instructions but were told none could be found online. Since floor model purchases are final and cannot be returned, we wanted to ensure we could assemble it correctly and there were no missing parts. When we asked again at customer service, an older woman dressed professionally told us the bed frame, new or a floor model, doesn't come with instructions. She was rude, condescending, and implied it "doesn't take a rocket scientist" to assemble a bed frame. She also claimed furniture made in Vietnam doesn't come with instructions, which is completely false. The lack of instructions was disappointing, but the dismissive, rude, and unprofessional customer service was even more so. I cannot recommend this location and will not return.

I highly recommend Denver City Furniture. My husband and I recently purchased a second home in…read moreColorado. James became our personal interior design consultant and helped us pick our furniture for the entire 3-bedroom home. He took measurements, offered multiple options and made sure all the spaces flowed together. Did I mention he did all of this for us prior to our arrival in Colorado over the phone?!?! James also personally oversaw the delivery, assembly and placement of all of the furniture. It was amazing to see our beautifully furnished home for the first time and sleep in our dream cloud beds after our 30-hour journey from Florida. James made sure everything was exactly perfect. When our sleeper side didn't fit down the stairs, James quickly swapped it out for a Queen futon that same day! The level of service was incredible. If you need 1 piece of furniture or 25, I highly recommend James and Denver City Furniture!

I purchased a Nectar mattress from Denver city furniture in late March and was given a delivery…read morewindow of Thursday, April 2 through Sunday, April 5. As such I took Thursday, April 2 off from work to make sure that I was available to receive my order in person once I was notified of the actual day of delivery which they never did. That Thursday I contacted Denver City Furniture to find out the status of the delivery of the mattress to my new location where I was moving. They contacted the shipper, presumably FedEx and they were notified that the mattress had been dropped off on Wednesday, April 1. This means that I took a day of PTO for no reason and my mattress was sitting outside possibly available for porch pirates and I was none the wiser. In attempting to get compensated for the monetary equivalent to my loss of a PTO day, I was given a $100 credit to the store which basically covers one goddamn pillow. Despite my frequent pleas for compensation that at the very least matched the monetary equivalent to my lost day of personal time off, I was stonewalled. This is a slap in the face and the message being sent is that my time my frustration and their lack of ability to effectively communicate logistics is only worth less than half of a day pay for me that I am now out. Suffice to say Ashley furniture, and Denver city furniture will not be getting any additional business from me. To be fair, Mark, the sales guy was a peach. Unfortunately though they'll never get my business again and I will be reporting Ashley furniture to the Better Business Bureau because they suck balls. Of course I contacted Ashley corporate and they were zero help and told me I needed to contact city furniture for any help with this. So in predictable form, one entity is pointing fingers at another entity, saying they need to take care of it. Meaning it's a vortex of lousy service.

We bought a king and a queen mattress from James at this store. He was very knowledgeable and…read moreprofessional. No high pressure. We are very satisfied with the mattresses and to process of buying them from this store. We would highly recommend this store and James. We are also sleeping better now!!

Friendly, knowledgeable staff with a great sense of humor. It was a fun experience working with…read morethem, and I will definitely be back when I replace my mattress. Highly recommend.

Sleep Expert James receives my highest recommendation. Cheerful, kind, patient, he answered all my…read moremany questions with a smile and walked me through all the options, with zero pressure. Buy a bed from James.

Stopped in to get a mattress and Karima was incredible. Very knowledgeable and friendly. She helped…read moreme get the perfect mattress and made the experience fun and exciting. 10/10 would recommend Karima

Thank you, Ben! I had been procrastinating on buying a mattress for years (!) and when I finally…read moredecided to start looking, I ended up buying one that day! The service was just the right mix of informational, helpful and not pushy. I would recommend their services to anyone. I have had the bed for a few weeks now and literally every night when I go to bed I say out loud, "holy sh*t this is comfortable." -Happy Customer

In the past, we have used two of the Mattress Firm locations in Boulder. One of them (as well as a…read morethird that used to be there) have been closed permanently. Only one remains and seems more targeted to the student and younger adult market than to people needing to refresh an older bedroom. The brand and grade and size, especially mattress depth, needed to remain within a certain measurement because at this point I am unwilling to buy all new bed linens to accommodate these newer mattress sizes. And we did not need a whole new "set" as we have already had to customize the support unit to a low profile, split queen box spring with the Boulder Mattress Firm location some years ago. Needed for a short resident in an older house with narrow stairwell to the second floor location. Having once decades ago, ordered a set that had to be hoisted by climbing ropes via a sliding door to balcony of second floor bedroom, we were not going to ever do that again. The hunt was hard and the one that seemed most likely from an online search was only in stock to see at the Superior, CO location. Not far so we went in. Like all Mattress Firms I have visited, the staff is very limited in number but always helpful. We did look at the one we came to and though it seemed a bit softer than ideal, we had not found anything more likely to try. So we did buy it. Victor set it up for delivery in a few days. Availability turned out to be an issue after all. This is the point in which you need all the help you can get from staff. And we did get it from Victor. Much of this company is based on automated messages with not much option to customize delivery. After 2 tries on a date, with contact with staff, a delivery date was chosen when availbility returned. But you cannot select time slot. You get an automated message the night before with the time based on their route for the day. The first one we got conflicted with a long awaited med appt so Victor manually contacted them to have it delayed a day.You can delay by the day, but not by a time slot. That night we got the automated message for the next morning, snow and all. But they did make that time and the delivery team did a great job of getting it in and leaving their snowy shoes on the porch etc. The mattress was in plastic covering. The mattress was in fact softer than we had started out looking for but in fact slept very well last night. There is the option to swap it out within a time limit as needed but we probably won't at this time, because all of the other options have been examined and rejected. Perhaps another time in life we will have an opportunity to start from scratch on bedroom design but for now, we are satisfied.