My family and I have been going to Purple Kow for the past year. but it wasn't until last night that I noticed an issue with the price of the drinks. Me and my sister walked into Purple Kow with $20 (knowing that that SHOULD be enough for 4 drinks). But once we ordered, the price came out to be $21.26. I then changed my drink so we didn't lose our spot in line, and it still came out to be $20.66, so my sister ran out to the car and got another dollar, we paid for the drinks, and then waited.
While we were waiting, I realized that the drinks seemed more pricy than they should have been. So I looked at the menu and saw that the drinks SHOULD have been $4.29 each, which means the total should have been $17.66 (one of the drinks had "no ice" in it and they charge an extra $.50 for that, I will rant about that later). But even though I changed my drink, the price still should have come out to $17.26. I didn't say anything at that point in time to anyone that worked there. But once we got our drinks I asked for the "actual" receipt and brought that home with me.
Another thing that we have had a problem with for the past FEW times that we have gone, is that, in two of the drinks (D3 Caramel & Pudding) , we don't get pudding or boba. Yet when we get those two drinks, which is every time that we go, they don't take off the price of the boba and the pudding that WOULD have been in the drink. There is another choice on the menu which is just the caramel milk tea, but they said that it isn't the same as D3. So we end up paying almost a dollar more than we would be paying, for a drink with pudding and boba.
Another problem that my family seems to have with the drinks, is the fact that they charge $.50 for no ice. We get it if they charge extra for more boba or pudding, but for no ice? That's kind of a rip-off. I get it if they have to "fill a little bit more" but don't charge $.50 for it, just leave some room at the top, people will understand, they are the ones for asked for it. And the amount of ice you do put in there only covers about 1/4 of an inch of liquid, so it really wouldn't be that big of a deal.
With a lot of walk in- walk out restaurants, they usually don't have a lot of food on the floor, or left over garbage just sitting on the tables "telling" people that it is still in use even though it isn't. I am not picking on the people that work at the restaurant itself, I am just saying that the least they could do is have someone come and sweep up the rotten popcorn covered in a sticky substance that I was stepping on while standing in line. In which I had to end up picking off of the bottom of my shoe because it was sticking to the floor whenever I took a step. Or, someone can come and clean up some tables, so instead of standing around, waiting for their drinks, people can actually sit down.
Another thing that I noticed last night, is that the cashier that was working, was touching the food without washing her hands. And this made me think, "have I seen this happen before but just choose to ignore it?" Yes, I have. It was a female cashier (I have noticed that she usually works in the evenings), but the time before last night, I saw it again, I usually pay with a $20 and a $5 bill, and I remember her touching then and putting them away normally. And as I was waiting for my drinks, I like to watch what happens behind the counters and see how they do certain things, but I guess I was really focused on my drinks, yet I remember specifically that she started to make the drinks, and touch the food without washing her hands first. Me and my family always watch out for cleanliness and the way food is prepared because of businesses now a days. Because, all of that, says a lot about a restaurant and the quality of the food. And I honestly cant get over the fact that a restaurant, with food and drinks this delicious, is allowing their workers to do it.
The drinks and food are good here, I know that they don't use any powder and that many of their drinks are very tasty. But within my time of coming here, they have made the drinks wrong about 1/4 of the time, whether it is from putting boba/pudding into them when the order says not to, or the sweetness and ice levels are off. And now, because of the $3.60 (or $.90 per drink: average) added to the drinks without the customers knowing, we are defiantly not coming back here. Because why should we support a business that gives faulty drink prices, charges extra for "no ice", is a messy establishment and is not taken care of during the day? These drinks are very good and they get 5 stars for that, but for all of the other faults, I would give it 1.5 stars obviously because they outweigh the quality of the food and drinks alone. read more