If there was a 6 star rating, I'd say Purely Canadian Movers would have sailed right on past even that rating. From the very first phone call to Purely Canadian, I knew I'd found my people and they didn't disappoint. Shawn came out to do a walk around (estimate) the day I called, and because I subsequently made some changes to the moving specifications, he happily and promptly came out two more times to adjust his quote. The guys on the ground worked steadily and unceasingly for both loading in Langley BC and unloading in Sherwood Park AB two days later. No damage. No delays. Everything was carried out without delay and with a cheerful attitude. And if all that wasn't enough, I had a pleasant surprise at the end when I saw the invoice. Thanks Shawn for a job well done. You and your people make moving look easy! read more

I cannot say enough about Shawn and "the other" Shawn (grin). They treated me like a customer, even during the free quote process. The communications were professional, courteous, and informative. The company brochure has Moving checklists and tips. This is a small introductory detail that illustrated the overall care and respect I encountered dealing with Purely Canadian. I had been confused why there was such discrepancy in quotes for moving across Canada. This explained a lot: https://youtu.be/mPxUV1NoR-o Some rogue or disreputable companies will offer lower prices, then hold belongings hostage until they receive more money. Customers have no recourse as the industry is not legislated! Purely Canadian is NOT like that. It's a legit and experienced enterprise. They encouraged me to compare and get at least 2 other quotes. They taught me how to confirm a company is part of the Canadian Association of Movers (CAM) {check with www.mover.net or call 1-866-860-0065}. And, to ensure the company is also accredited by the Better Business Bureau (BBB). They came to the house, took inventory of the belongings and provided a quote with weight, cost, itemized inventory etc... Both of the Shawn's were highly personable, helpful and quick to answer questions. The quote was competitive and I am happy to have come across this local gem. read more

Purely Canadian Movers - Company Brochure: Moving Checklist - Movers Near Me - Coquitlam, British Columbia

We sold our house in Surrey and moved to Creston, BC. The Purely Canadian Movers people were very polite and helpful through every step of the move. We were not as prepared as we should have been, or wanted to be, and yet the movers had extra boxes and generally helped us along the way. When we reached Creston, they were on time and as the driveway was muddy and it was a generally wet day, the movers had their own blankets to put on the floor to save the rug. They were quick, and efficient. No breakage! Overall, I would totally recommend Purely Canadian Movers - especially for a long haul move! read more

Purely Canadian Movers - A big truck and a trailer carried our lives to our new home! - Movers Near Me - Coquitlam, British Columbia

The move was done in one day and after unpacking I found that our brand new table was damaged. So, I wrote to them telling them about the damage and I shared photos and the table's invoice. I did not hear any reply for 6 weeks. I also did not get their invoice. Suddenly, after those 6 weeks, I got a call telling me that someone will pass by to fix the table. immediately following the call, my credit card was charged without receiving any invoice (I felt as if someone is trying to scam me). Very unprofessional and not customer oriented. read more

I'm grateful for these people. Totally professional. Thanks guys for all your help throughout the years

First, I think it's important to note that a lot of people who have bad experiences leave bad reviews, but very few ever bother to leave positive ones. Busy moving companies do multiple moves every day, often 365 days out the year. I really think that reviews are helpful, but it's important to remember how important the ratio of problematic to successfully completed jobs is. So as for Purely Canadian, I've dealt with them a few times and I have always been pleased. There was a long-distance move and some short-distance ones altogether, and every single time has been great. They really seem to know what they're doing. Recently, they helped me out (this is what prompted me to finally write a review, because I'm so appreciative) and the owner Shawn personally took an interest in assisting me. It didn't get him any money and it used up his time, but he did it anyway. Really, with all of the shady and disreputable moving companies out there, it is in your best interest to at the very least check these guys out. They're awesome! read more

We used Purely Canadian for a move from Vancouver to the Okanagan. I would HIGHLY recommend these guys! The movers were really friendly, efficient, and extremely careful with our stuff. Not one item was damaged or lost. And best of all, the final bill came in well below their original estimate. 5 stars. read more

We used them during our last move to move our heavy & oversized furniture, a couple of days before the move we called an asked if they also had time to unload and additional 2 pods at the new location - they were a pleasure to deal with over the phone and in person. Great attitudes! read more

Horrible experience... make a big mess and refused to clean it up! Swear a lot... Please do not hire them!!

My in-laws hired these guys to move them, and had a terrible experience through and through. The movers were so careless they caused a huge rip in the back of their sofa, completely ruining it. Additionally, a huge chuck of wood was taken out of their antique teak side table, and the movers caused a crack so large in their coffee table it is now broken. When moving, the movers damaged their walls so severely that (after numerous phone calls), an employee had to come back and repair the walls, and repaint. Needless to say, the painting was done so carelessly that they had to repaint. The matter was finally settled when management sent them a cheque which covered only a tiny fraction what it cost them to replace their couch. I guess you could hire these guys if you don't care about your stuff - cause they sure don't! Shameful. read more

I am very happy with shawn and his staff i have used them a number of times over the last 15 years and have had great experience every time his staff have been very courteous and helpful and made each move go smooth and stress free and will use them again read more

Unfortunately I used this moving company a couple years ago, big mistake. I will say the movers were really nice and friendly, I had just got a brand new 65 inch tv that I treated like royalty and proceeded to tell them to treat it like a baby and I was very concerned about it, don't worry they said, NOTHING has ever broken on their watch in years... Wait for the outcome later... When everything was packed it came down to signing time and if we wanted insurance. The mover gloated very very heavily about how great they were and once again in years nothing had ever happened so I would be ultimately wasting my money buying insurance, so of course I said ok waive the insurance... Fast forward and the day they were to deliver I get the news.... "Bad news, your TV is broken" huh??? What!!!! My baby? It looked like someone had smashed it with a baseball bat. I could write a 10 page review on that day but will keep it short, broken dishes etc, and it has rained the night before and there was a leak in the roof of the truck that got 4 of my boxes soaked and ruined, my response was " well it hasn't rained on a while so we didn't know there was a leak" huh? Are you not a professional moving company?? No apologies or nothing. Then came my tv and that dreaded insurance I "didn't" need . Let's say it was a battle to set things kinda right. Pretty rude people that work there, I am moving again and it's safe to say this company won't get my business, they shouldn't get yours either read more

The worst moving experience. If you use these guys, they are slick, check out the paperwork and prepare for an endurance test on claims. So many things were damaged, we had water damage in the plastic frog boxes, dining room tables, coffee tables, glass, metal, lamps. All damaged or destroyed. I had asked for extra insurance, but because of poor employees training on paperwork we were denied the added insurance. They wanted to be paid by cash to save the tax. Office policy on customer service is a waiting game. Only after 88 days and a claim to the BBB did I get some action. There was repairs made to some of the items and then they offered $100.00 to buy me off and close the BBB claim. BBB has them rated with A+ which is insane. 11 claims in 3 years. NOT RECOMMENDED - NOT A GOOD COMPANY Purely Canadian Movers - Question whether they are actually linked to North American Vanlines. It appears they have just lost the member status. read more

A real horror story! They were hired by Futur Shop to deliver some appliances to our house and they were awful. The 2 delivery guys showed up in my house with their dirty shoes and proceed to roll the fridge on the floor scratching it. When we asked them politely to use something to protect the floor, they used their muddy dolly inside. We asked them not to do that and they freaked out. We ended up asking them to leave the stove, dishwasher and fridge just beside the front door to save our floor. They stormed out cursing at my husband and abandonning our old dishwasher in the middle of the lawn! N0t to mention the fact that they had removed the sliding door and never put it back in... Really unprofessional! read more

Very happy with the two Shawns. I believe they deliver all over Canada and USA. We needed to move a piano locally and they gave a good price, were punctual, very friendly and did a great job!! When asked, they also provided excellent insurance information. And as of early May 2018,WCB told me that they have coverage until July 1, 2018, which is good. I would definitely recommend this wonderful company, and would be happy to call them again myself. Thank you! read more

They're affiliated with Great Canadian Van Lines, and moved my household from Vancouver to LA in August 2015. It was a smooth move, but when I turned on my TV in LA it was not working (they'd crushed the screen, though when the TV was off, you couldn't see any damage). The LCD panel within was destroyed. They are no help now that they've gotten their money, I can't get any response out of them and I'm left with a broken TV. I haven't heard from them in weeks. Beware, is all I can say. read more

Do not use, staff very unprofessional and rude. The movers even swore at my husband on site! Staff did damage to our property and home and were not quick to fix. The manager did not even care to rectify the situation upon giving feedback. read more

Words cannot fully express how frustrated I am with this moving company. After researching a few moving operations in the Fraser Valley, I decided to make arrangements with Purely Canadian Movers due to the glowing testimonials on their website and fair hourly rates. The job was simple - move all my shrink-wrapped furnishings, along with a few totes from Chilliwack,BC to Maple Ridge, BC. I needed to be out of the suite in Chilliwack by 1:00pm at the latest, so I scheduled a 8:30am arrival time. This way I could introduce myself and be at work for 9am, while my girlfriend monitored the move on her day off. Not only did they arrive late by one hour, but the lack of direction and communication was a huge red-flag within the first 30 minutes that they DID arrive. The entire loading procedure SHOULD have taken no more than two hours...it took them five. My girlfriend observed a crew of three movers who were fragmented completely. There was absolutely no cohesive plan in place. They just bickered and came up with ideas in the moment to transfer my belonging from the apartment suite into the truck. In fact, there was division between two of the movers, which not only made the atmosphere tense, but slowed down the loading procedure incredibly. We later discovered that the driver was having financial issues in his personal life, and decided to prioritize that, and bring his bitter attitude to work that morning. Moreover, as various items began to pile up in the hallway, elevator, and lobby, more and more tenants became annoyed with the disarray around them. At one point, the landlord's office door was blocked, to which she voiced her concern, only to be ignored. My girlfriend stepped in and began repositioning various items, giving clearance to the office door. In fact, my girlfriend ASSISTED the movers continuously! She lifted a dresser and other heavy items to hasten this pathetically slow operation. Why? Why on earth was she inclined to assist? Because her instructions were IGNORED and she felt completely HELPLESS! They didn't listen to her about where to place items! They didn't listen to her about being careful with fragile items! They didn't listen to her about obvious precautions that any mover should know! In one word, the landlord summed up what she observed: DISORGANIZED. Finally, at 12:50pm I returned to the apartment suite on my lunch break to do the walk-through inspection with the landlord. Prior to movers, I was expecting a full return of my damage deposit. It didn't take long before I noticed multiple scrapes, dents, and chips to the drywall. Floor boards were cracked. Even door frames were marked up. After the inspection, $70 was deducted for labor and materials from my damage deposit. I was not impressed. I called Shawn (owner of this company) and he informed me that this was irregular behavior and that I would be compensated. That made me feel a little better. Once things started to be unloaded in Maple Ridge, BC, there was more organization because a managerial staff met up and was enforcing a PLAN. My girlfriend was also able to instruct the movers where to put stuff, which helped speed things up. However, while various items were being positioned at the new location, noticeable scrapes were being detected. Once again, Shawn was contacted and he compensated me $50 for a damaged bookshelf. However, I was unable to personally inspect other items until later that evening and the following day. VIRTUALLY EVERY PIECE OF FURNISHING HAD SOME DAMAGE!!! The fireplace unit was scraped. An expensive $3000 buffet was scraped (I freaked out when I seen this). Table legs were scratched. My bed frame was chipped! The bedroom dresser was scraped. End tables were scratched. By this time, I had already paid for the move and didn't bother phoning to complain again. I felt so discouraged unwrapping the plastic shrink wrap and seeing all these imperfections on my valuable furnishings. In the end, I paid for five hours, reduced fuel fee, and compensated for the Chilliwack damage deposit and chipped bookshelf. I honestly didn't want to pay for anything, but also wanted to negotiate a reasonable settlement too. While I am remotely pleased with Shawn's conduct to make amends to this disaster, I am still left with the sting of damaged personal-effects. So here I am writing a post to voice my utter disapproval of the crew from Purely Canadian. I would NEVER recommend this company to anybody. If I did overhear of somebody using Purely Canadian or considering to use their services, I would make every attempt to discourage it...or at least provide a disclaimer. This experience was awful. I would hope that nobody would have to go through a circus of drama like that. Be careful before hiring these people. read more

We recently did an in-town move within Port Moody. I did my due diligence with movers, getting 3 quotes, checking the BBB, and reading on line reviews. In the end we hired Purely Canadian Movers because they provided an estimate with a price guarantee even though they were at least $100 (9%) more expensive than the other companies we called. Unfortunately, I should have stuck to my gut instinct and avoided them: they have 10 BBB complaints in the past 3 years. I should have know better and hiring them was my mistake. I hope this review ensures that you avoid making the same one. Although the movers arrived on time, and were friendly, the issues I had with them related to timing and their dealing with damaged goods and property. 1) I was told the move would take 6 to 7 hours with 4 movers. In the end it took 8.5 hours, and they attempted to charge me for it (an extra $300 above the estimate). Apparently, one of the guys was new, but from what I saw, no more than 3 movers were working at any one time. One guy even took the time to peruse a nearby garage sale! Kind of a rip off when you are told that if you hire 4 movers you get 4 movers and you don't pay for their breaks. After a very uncomfortable conversation, they agreed to charge the estimate + 10%, but the whole ordeal simply added stress to an already stressful day. 2) The company put down carpet runners and padded the furniture as they promised. However, they still managed to chip the bottoms of 2 dressers while moving. They also broke a spindle (that supports the handrail) on the staircase in our new house. Their claims officer came by after 2 weeks (and 4 phone calls) and said, regarding the spindle, "it was hard to believe it was caused by the movers, everything was going up stairs not downstairs. I also talked to the crew and they had blanket wrapped the railing and when they removed the blankets they did not notice anything." We had photos of the house before the move showing that the spindle wasn't broken, and we had photos immediately after the move showing that it was. No one was in the house between those times except for the movers. There was no one else who could break it, and even with photographic evidence they still tried to deny it: it was actually rather stunning to hear. In the end they agreed to fix it, but would charge a $200 deductible, which would mean the repairs would cost us more than it would them. This begs the question, what is the point of hiring professional movers? There are many other moving companies in the Vancouver area who charge by the hour for in-town moves, and many of these are cheaper than Purely Canadian Movers. In addition, many moving companies have no complaints or only 1 complaint on the BBB. The number of complaints is definitely a reflection of the quality of service in my mind. My recommendation is that you save your money and save yourself the stress, and don't hire Purely Canadian Movers. read more

I wish there was a "no star" rating. 14 items were damaged, some significantly during a recent move, including a flat screen TV, chest freezer and patio table. This has been the worst moving experience in my life! I cannot believe how reckless and careless some of the crew was with my family's belongings. Nobody was in charge during the move they are a nightmare to deal with while trying to repair the damage. BEWARE OF THIS COMPANY!!!!!!! read more

This was by far the worst move in the six or so we have done in the last ten years. First they told us we had too much stuff, more than they estimated, but I think they are responsible for the estimate and getting the right size of van. Asa result of us having too much stuff, they left a lot and had to come back. Even so, they forgot the microwave, abandoned stuff they didn't want to move in the middle of the lawn. My 40" flat screen TV, which cost me $1100.00 new had physical damage that has rendered it useless. They have so far offered me $320.00. I paid about $650.00 for a replacement TV which is 40" but much inferior in capabilities. They also lost a box of stuff containing half my collection of John Le Carre novels, an IR control helicopter (a cheap one) a large glass water jug and a number of other things. Nowhere in our new house have we been able to find these items. They have also failed to contact us to arrange pick up of all the packing materials, which they promised to do, meaning that in our constricted 1800 sq ft environment we have to find space for their boxes and used packing papers, and then take the stuff for recycling. I should have realised they were incompetent when they started the move without any kind of inventory check (numbered stickers etc) I gave these guys $100.00 in tips, between the loading and unloading. More fool me! This was a horrible move, but I am prepared to modify my review if they respond reasonably to my claim. I'll just chalk it up to experience, and I guess I'll never see my Le Carre books again. read more