Mountain Movers lost a box full of electronics worth hundreds of dollars. Had a phone-call with him about the missing box and was gaslit for 20 minutes going around and around on the same conversation point ("Can't you track a phone if it's not turned on?" followed by me explaining why we couldn't track these particular electronics, followed by "But I googled it and you can track a phone if it's not turned on", me [an IT professional] trying to explain it again, rinse and repeat) -- I heard "I googled it" no fewer than 5 or 6 times.
Yeah if we could track the electronics, we would have, but we couldn't. We did of course report everything as stolen and contacted the provider where applicable.
He then went on about it being a crime of opportunity where someone just sees a box that "didn't make the elevator" (one side of the move didn't even have an elevator) and picks it up off the top and leaves with it. Here's the problem: we hired four. entire. guys on this move. Four. NONE of our stuff, zero, should have been left unattended, and if they felt it would have been left unattended, they should have asked for our help.
So they left our stuff unattended (basically admitted it), someone swiped a box, and it was a smaller box on the top that happened to have a cell phone, tablet, hand-held gaming and games, and precious gifts (some irreplicable) in it.
He seemed sympathetic in the beginning. I spoke to him by phone and we agreed on a number which was incredibly low and reasonable. I got home and emailed him all receipts and trade-in values only of the products (even if I could sell it for 5x that price). I later found out yet another thing was missing in that box.
Then the owner ghosted me, and the agreed-upon cheque refund never arrived.
I was thankfully able to win a credit card charge-back for the amount promised, which again was only a fraction of what they lost, but I was willing to make that compromise and wasn't going to go back on it.
Avoid this company if you need any kind of security in your belongings. If you don't mind your stuff being left unattended and stolen, the least I can do is say the movers did a quick job of both move-out and move-in. I would have preferred them take extra time though and not leave our things unattended. read more