I hired KleenPro for a move-out cleaning for a 3bedroom/1.5bathroom apartment and had some of the…read moreWORST service/experience I've ever had with a cleaning company. This includes late and unsatisfactory cleaning (with multiple dirty spots), lack of response when I reached out (despite their guarantee), and LYING to the bank when I tried to initiate a chargeback. We set the appointment for 1 PM. The cleaner arrived in the early afternoon around 2 PM, but the service did not finish until much later at almost midnight due to a change in cleaners. We understand that there was a family emergency causing a change in cleaners, so we aren't too upset about that. However, we are upset at the communication near the end because the original cleaner had estimated finishing at 9 PM due to the delay. We checked in a little past 9 PM and they said they were not finished yet. We stopped by and the new cleaning staff said they'd be done by 10:30 PM. We came back at 11 PM and they were still cleaning, not finishing until almost midnight. With all the time spent, we are also upset at the condition it was left in. Several spots were missed (easy things like dust marks on the floor!). I have attempted to contact the merchant multiple times, through both email and text, and received no response from them. We attempted to contact them well within the 48-hour period immediately after the cleaning to do a touch-up cleaning (as stated on their website). We had to hire a different cleaning company to finish the job. As a result, we initiated a chargeback, on which KleenPro LIED in the response. They said that we did not reach out, despite us emailing and texting them multiple times to try to resolve the issue amicably. We even tried to request a normal refund from the merchant, but since they did not respond to us, we initiated a chargeback.

I needed move-out cleaning ASAP because my lease is about to be up. Leon responded so quick to my…read morequote request via Yelp. He came over so fast! Same day within a few hours (even during COVID) and brought a team of 3 others to clean my 2bdrm 1bath apartment. I felt he charged fairly for the additional carpet cleaning for the living room and 2 bedrooms. If you're patient, I assure you that you will be so pleased with the results. Stains that had been in the carpet since before I moved in are gone now. They really take their time to clean everything including the jalousie windows that are near impossible for me to do myself. Everyone arrived in masks too. Thank you Leon and team! 10/10 would recommend for move out and additional carpet cleaning!

Dayane was the first to respond to my Yelp business inquiry and all her continued responses were…read moreprompt as well. Her response time to do a deep cleaning at my 4 bdrm 2 bath house was excellent as I messaged on Saturday and she was able to accommodate my request as soon as possible that same Monday. Her prices were affordable and very competitive. All her hard work completed within 4 hours and as promised she focused on the areas I requested... Flooring, ceiling fans and inside windows. As a bonus she also cleaned our oven and our toaster oven too! Yay! I would hire her again for another deep cleaning in the future. Mahalo, Dayane!

They were quick (apartment wasn't too dirty) estimated four hours but finished in two. It was kinda…read morepricey but it saved me time in my situation. They cleaned a one bedroom and oven and took this stain out of my toilet that I thought couldn't be removed. As well as cleaned the screens and windows, vacuumed and wiped down surfaces.

Hired cleaners based on a recommendation and they were able to come out and do the work quickly,…read morewhich was an absolute plus. Personality wise the owner is very positive and confident, and you feel like you can trust him to do a good job. Like others have noted, though, it's not the best cleaning you could pay for. He tends to go for 'hot spots,' areas you might think need some extra work, but leaves the rest of the spots relatively untouched. For example: sinks scrubbed clean but counters left with grime and dust all over them. The carpet cleaning was fine but nothing special. Like the regular cleaning it's superficial and not very thorough (corners where carpet meets the baseboards don't get cleaned well). Found the price to be reasonable for what was done, so I didn't feel taken advantage of. If you're looking for a quick clean that will probably pass your rental inspection they're fine. But if you're looking to actually live in the place being cleaned, maybe look elsewhere.

Tai was amazing. He was extremely responsive and accommodating. The sofa and area rug look…read morefantastic. I intend to use him anytime the rugs needs cleaning. Thanks Tai for everything Ken

Let me just start of saying that I am the worst procrastinator or maybe the Best at it makes more…read moresense. I was in need of a cleaning service n I needed it done in less than 5 days. And let me just say this was the easiest part of the move. Tai was super super helpful, replied within minutes of my inquiries. Long story short when I am in need of a cleaning service I will most definitely ust them again. Thank you.

Awesome job! Will definitely use this service anytime we move. Also refer everyone we know! Took…read moreonly a couple hours to clean out the whole house! I have 2 dogs and my roommate has 1. When we first moved in to our apartment fully covered with carpet, It was a bit of a job to train our dogs to be potty trained. Eventually there grew an odor and when you came into the apartment you knew there were a few dogs living here. We tried water vacuums, lots of air freshener, anything you could think of. Also walking on the carpet, it did not feel the same from when we first moved in. We even had water damage that was untreated for several months. Its was so bad to the point we never sat on the floor unless we had a thick blanket/mat to sit on and we had indoor slippers. (I know its embarassing) We contacted Tai and he responded very quickly!. He was very friendly and gave us a quote that was very affordable. It took a while for us to figure out a date for them to come in and clean the house, Tai was very patient with us. We also only gave him a 2 week notice and he was able to squeeze us in so we could meet our deadline! That was the best! When we came back after the job was done the odor was gone. And the floor felt nice. I was able to go down on my knees and smell the floor. Not to mention it was quick! It was crazy how fast and how well it was done! Overall, very quick responses, very nice, and very good job!

Needed a move-out cleaning for a 4-bedroom, 2.5 bath house in an "as soon as possible" capacity…read more Mark responded quickly to my inquiry as well as all of my questions and requests. Pricing was reasonable and fit within my timeline. He did a great job, a complete professional, and exceeded my expectations. After the cleaning he walked us through the house and asked if there was anything else we needed to just let him know and he'd fix it or come back if needed. Would definitely use him again and recommend his company.

My husband and I just completed renovation of our forever home and researched cleaners on Yelp for…read morea post construction clean. We interviewed 4 cleaners. We really liked Ingrid and Jesse the most from our in person interview, and hired them despite being close to double the price of the next lower bid because we had hoped to have them as our long term house cleaners. They came and cleaned the house doing a decent clean as if it were a general home clean but they did not do a thorough post-construction clean, which was clearly what they had estimated for. After the clean, there were tape residues left throughout the house on tile floors and counter tops (some shown below are more visible because of subsequent dirt accumulation). There were grout residues on most tile surfaces. And, several other small cleaning details were overlooked that shouldn't have been. As busy as we were during the move, I didn't address this until I received the invoice a month later. I sent an email to Ingrid over 3 weeks ago about our disappointment in their services and followed up with a text, and I still have not received follow-up. I can't recommend their services to anyone.

If I could give 10 stars, I would!!!…read more This company proved to be professional and kept their word from start to finish. Ingrid was very communicative, thorough, patient, and friendly. I needed her services because my Mom had recently passed and my condo needed some serious cleaning TLC! She sent a crew as proposed, however the scope of the cleaning project changed somewhat. Her site manager, Zenon, was wonderful at asking questions and being very thorough as we walked through my home. He offered additional suggestions where appropriate and listened to my needs. He was incredibly polite, kind, and attentive, showing incredible attention to detail with each new room we walked. Zenon reported back to Ingrid the small changes that he recommended based upon now being in the space, and Ingrid communicated back to me that everything was good to go. The team of three men worked hard the entire time. There was no down time - I could hear vacuuming and mopping and activity going on continuously. They were very careful with my personal belongings and respectful of my home at all times. I plan to use them for my regular cleaning needs monthly and for a future additional deep clean in about two or three months from now. Their customer service has earned my ultimate trust 100%. The total final cost came in at the lower end of Ingrid's estimated quote, and although I did not necessarily expect that, it was a pleasant surprise. Zenon also shared that they can move/haul away unwanted items. I know I will need their services in this area too at some point in the next year. One last thing: YOU GET WHAT YOU PAY FOR. Read that again. There is no discount when it comes to certain things, and I believe housekeeping is one of those things! If you are trusting professionals to do a good job, not break or damage your things, and wanting them to not use cheap chemicals on your personal belongings and in your home, you need to pay for it. The price I paid was the amount of my budget I had hoped to spend. Don't cut corners when it comes to this! I cannot stress this enough.

Great work! Team of 5 came for our 1 bedroom apt. Took about 1.5 hours. We usually clean ourselves,…read morebut needed help in certain areas and have a baby coming soon, so decided to hire professionals. They did an excellent job and really got down to small details like cleaning the bathroom fan, moving all furniture to vacuum/mop, and did an awesome job on our windows/screens. Our apt gets super dusty for some reason and we have a small chi-mix who sheds constantly. We're happy w/the job and price. They charged $295 flat rate which was on par w/other estimates. We also tipped each worker $10 bc tipping is good karma:) Will likely reach out to them in the future for a random cleaning here and there.

I was very impressed on the quick response given from Zeny when I inquired about removal of…read moreexcessive soap scum in my showers. They have that in their cleaning service and provided a very reasonable quote. Another contractor gave me a quote to deglaze my showers which was 4 times the cost , so I decided to give them a try. The team showed up as confirmed was very polite and got to work immediately. I am so glad that I hired them, they results were amazing. They even cleaned my toilet that had a water ring from calcium build up. I didn't ask them to do that , they just did it!!! The team lead by Dharwin were professional, extremely careful and aimed to please! They made sure I was completely satisfied with their work. I will definitely hire them again for other cleaning services and HIGHLY RECOMMEND them!!! The picture attached is of the finished work. Just know the soap scum was very bad. Thank you again Zhena & Dharwin & team

Solomon was great!! On time and very friendly. David got me an appointment next day when a spot…read moreopened up. Being a real estate agent, I will definitely use them again and refer all my clients Thank you Michael

We are not happy. Going back today to clean it ourselves. & we did. it looks brand new and they…read morenever windex the mirrors we have to do that too