Chappell's website claims "FREE ESTIMATES on all well services"…read more Don't believe it for a minute. I called them for an estimate to look at and repair my under- performing well pump. They sent a guy out, then mailed me a "service call" invoice for $178.20. After I sent them a letter concerning this issue, they stubbornly insist I owe them the billed amount. Be sure to double-check their math on any estimate from them. Discovered several "errors". One guess in who's favor... No resolution after 2 months, and still receiving billing invoices. Unfortunately, they are currently "the only game in town", and take advantage of that. Given a choice, I would NEVER call them again. Don't make the same mistake I did. Negative 10 stars if possible...

I have worked with Chappell before and it has been fine, I have been living on houses with wells…read morefor years. In this case, we moved into a 1999 house that had no above-ground water tank or booster pumps. I needed all that installed, plus a separate electrical panel for the boosters and also, a manual transfer switch in case of a blackout. Randy was my rep this time and handled it very well. I have never done a project this big with Chappell. I had given another local well-down pump and well company a shot at this job as well, but the rep seemed disinterested, for the first scheduled visit he simply was a no-show to work that week and work had no idea where he was. Since no one was calling me to reschedule, I did follow up and got that rep out, but he seemed disinterested and--after giving me an on-the-spot guesstimate of the job... yes, you guessed it, never followed up with a real quote. Considering that behavior, I put my confidence in Randy from Chappell. The follow up was great, considering it was before, during and after the Xmas holiday, and now we have exactly what we need. See pictures and video: https://youtu.be/EHutDNjMi-c I had the concrete pad poured by my own sub. For Chappell's work: the pictures show the blue pumps, the nice shiny new piping, the green electrical panel and the tank, and some bonuses Randy suggested that I did not even ask for: the cool sight-level disk one can see from quite a ways a way, and a third feed valve on the main piping, in case I need to add something in the future. Very nice touch!

They explained the whole process really well. Came out within an hour, gave me a time frame and was…read morefinished on time! Very fast and efficient!

Same day replacement, reasonable price, knowledgeable installer (Dave), high quality installation,…read morethorough testing before leaving site

Eduardo is amazing. I have been using Fantastic Rooter for over 10 years across multiple homes and…read moreI only let Eduardo touch my plumbing! Multiple whole house water filtration systems, multiple hot water heaters, leaks, replumbs, they do it all! Most recent success story: hot water heater (that they installed) had the pilot assembly go out about 4 years in. I texted Eduardo (because I have his cell) at 7am, he was over before 8am and back at 4pm with the parts needed to restore hot water to the home for me and my family. Can't put a price on that service!!!

Thank you fantastic rooter plumbing once again for coming out to rescue us from a leaking water…read morefilter system in our garage! I can always count on you guys doing a good job at a reasonable price! That's a piece of mind knowing I have a company that I can count on! Thank you and see you guys next time when we replace the old water filter system.

We have used them for about 25 years. It is a bit pricey but we love it was the right move for us…read moredue to limiting salt. We set the system up that the water goes int rain barrels and we use this recycle water for our garden

Duc and his team installed the water filtration and softener system in my house last year…read more Their communication was excellent and they provided a fair quote and quick installation within a week. The after-sales service and maintenance have been outstanding, which is why I'm writing this review now, seven months after the installation. Highly recommended services!

It was easy to get an appointment. The service technician came out on time was incredibly helpful…read moreand completed a job efficiently and at a great price. I would definitely consider using them again!

Very FAST response. Friendly technician. Job was done as estimated. Very nice to work with a…read moreprofessional company!! They did great! Judy

Chris and Randy made a service call to my home. They were able to analyze and repair my issue…read morequickly and efficiently.. I would recommend this company

Bailey plumbing did a great job. They sent Richie and he did the job quickly and had our leak fixed…read morein no time. Highly recommend them for any of your plumbing needs

I've had MG Plumbing and Rooter out to my home three separate times through my home warranty, and…read morethey have been consistently excellent. Most recently, Mark handled a garbage disposal leak and a kitchen faucet leak for us. Mark is incredibly knowledgeable and performs a very thorough inspection before starting any work. Beyond just fixing the issue, he provides expert guidance--for example, he suggested I order parts directly through Moen to ensure the best fit and warranty coverage. The repairs and replacements were flawless. Scheduling is always easy, and Mark is punctual with great communication throughout the process. Highly recommended!

We contacted MG Plumbing due to a gas smell coming from our water heater when it was in use, which…read moreis a serious safety concern. Before the appointment, my husband explained the issue in detail and sent photos of the make and model of the unit. When Mark arrived, he looked at the unit and said he needed to contact the manufacturer and would follow up on Monday. We never received that follow-up. There were no missed calls, no voicemail, and no text message. My husband does not block unknown numbers and must answer all calls for work, so there is no record of any attempt to contact us. During this time, we were also dealing with our son unexpectedly needing surgery, which delayed us from calling back sooner. Prior to MG Plumbing's visit, we had already contacted PG&E when we first noticed the gas smell. PG&E did not detect a gas leak, even while running hot water to try to reproduce the issue. Out of caution, we have been turning the gas off when the unit is not in use. The smell appears to occur only when hot water is used in our children's bathroom. When we finally followed up later in the week, we were informed that Mark is not certified to work on Rinnai units, which prevented him from getting information from the manufacturer. Given the safety concern involved, this should have been clearly communicated sooner. Due to the lack of follow-up and communication, we had to start over with a certified plumber. I hope this review remains visible so others can make an informed decision.

Quick response and fantastic work quality. Great value and excellent service…read more Waking up on Saturday morning to a broken heater is no fun, but they made it so easy

Wish we knew about Efficient Water Heaters sooner…read more We had to replace our tankless water heater on short notice and had a new Navien tankless water heater installed by another company. Unfortunately, it took 2+ mins to get hot water. The installers came back multiple times over many weeks trying to fix it -- no luck. In desperation, we called Joseph at Efficient Water Heaters who came out and quickly diagnosed the installation issue. The next day, Omar performed the work and now (finally!) our Navien operates as intended. This business is Navien certified and it shows; they definitely know what they are doing. Oh, and they're very personable & professional throughout. Just call or text them to solve your water heater needs. No need to mess around with anyone else.