Tee is amazing! She is very attentive and if you don't know what color to pick, she will choose one that complements your skin tone! They recently renovated the spa and it looks amazing! read more

I had a very disappointing experience. I made an appointment for 2 gel mani/pedis, it was a gift for my sisters birthday. When we got in, we were immediately rushed. I had my fingers and toes done at the same time and couldn't even enjoy the massage chair (which is part of why I go for a pedicure) I couldn't relax the entire time because I couldn't sit back in my chair since they were doing my fingers and toes at the same time. My sister had just her pedicure going. No manicure yet, but she wasn't getting polish on her fingers. Her massage chair didn't even work. We both picked out a chrome color. My sister was only getting color on her toes. I got color on my fingers and toes. I was rushed through mine meanwhile my sisters sitting right next to me in a massage chair that doesn't even work.. I got both my fingers and toes completely done no lotion on my arms or hands, no massage on my hands or arms. None of the usual, you know, manicure stuff... he simply did my nails and moved on.... I was finished before my sister even had polish on her toes. They moved her to get her manicure but again, she wasn't getting color. In the meantime I was sitting aside waiting for her to be finished. I had time to examine my nails and before even leaving I noticed how crappy they were. There was polish all over my skin, he completely missed a spot on my finger nail with the chrome. I said something so they would clean it up and fix the messed up spot before we left. They cleaned up my manicure but didn't properly fix the missing spot so now it looks like a bump and is clearly messed up. He finally put lotion on me only after I watched him giving my sister a hand and shoulder massage. That's when he realized he didn't do it for me. I didn't get lotion on my arms even after that and no massage. Just lotion. After all this.. he charged us $220! I asked what the price was and he said $160 for both of us... my sister didn't even get color on her fingernails how was hers the same cost as mine???? I paid without a fuss because it was part of her birthday gift. I got home and looked up how much the chrome powder was on Amazon. $6.... They charged us $20 each as an add on for the chrome!!! 4 days later.. and the top coat on my thumb is already peeling off. Ridiculous !!!! They clearly do not care about their work. I will not return and do not recommend at alll.. read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

See all

Have been going to pure for 3 years!! They are the absolute best and sweetest people ever. The pedicures are super relaxing and the manicures and very well done!!! read more

I've been looking for a nail shop that does chrome nails! I am visiting Richmond & happened to check this place out. I went with white with chrome on top. Anna did a great job on my nails & toes. I would go again. read more

Pure Nails & Spa - White Chrome Nails - Nail Salons Near Me - Richmond, Virginia

So sad to write this because ANNA is AMAZING and this is NOT a review about her! The last two times I went were awful and she wasn't my nail tech it was two others. My last time was about a year ago and it was rushed and awful looking and I said I wouldn't come back. My mother in law bought me a gift card and I literally didn't use it till today. They told me after my service that it was used up even though I never used it. My nails today are AWFUL. They're lumpy, the shape is awful, there are specks of dust in the Polish. My tech rushed so much I couldn't even look at them in between. She seemed annoyed by my presence and it was just a terrible experience. I now have to go get them fixed after spending $80 on a fill and pedi that took literally 45 mins TOTAL. read more

We arrived 90 minutes before closing needing pedicures + manicures (party of 2). We went straight to the pedicure bowls and was offered complimentary wine (or mimosas). We selected the organic pedicures with hot stones, paraffin wax, and a luxurious massage! By the time we moved to manicures, they were nearing closing time. Not once did they rush! Another staff member began stocking the stations and sanitizing the bowls. I appreciate them being open on Sundays. Good care. read more

See all

TL;DR: disappointing in customer service AND quality of actual service itself. Not sure if they're the cleanest. My friend and I came here in the middle afternoon on a Friday. We were greeted as soon as we entered and were told to choose our colors. We hadn't even been sitting there for 30 seconds, and my friends technician came up and asked us if we were ready. We said no, and kept looking at colors. Another 30 seconds later, she asks us again. It was apparent that she was rushing us like crazy. My friend was shuffled quickly to the chair and her dipped nails were done very quickly. I talked to my friend in the middle of my service (when she was already done) And she said she was unhappy with the color. I told her to say something, but I looked back and noticed her technician already had someone else at her station (a regular I assume). My guy took a bit longer for my gel manicure. He was super nice, but I'm not sure if he used clean tools to do my service. Usually they bring out a new bag, and open it, but I didn't realize until it was too late that he was taking the tools out of an already opened bag under his station. SHADY. Then as he was painting, I noticed he wasn't getting my whole nail. I asked him to try to paint lower, and he mumbled something and said he couldn't do it on some of the nails. After I left, I noticed that he didn't go all the way down on multiple nails. My nails looked: 1. like they were a week grown out already. 2. my nails had streaks in it 3. he did not shape my nails to be the same. some round, some square 4. uneven coats of polish on some nails Overall, very very bad experience. The only redeeming thing was that I loved my color. Other reviews mention they have a few technicians that are their best, but I won't be returning to find out. read more

Pure Nails & Spa - Uneven shaping. Polish looks like it's been grown out for a week - Nail Salons Near Me - Richmond, Virginia

See all

I have been a customer at Pure Nails since 2017. After my first few bad experiences I finally got Julie and she has been my go to nail tech since. I really like Julie and she is much better skilled than the others I have had (in nail extensions any way). I am sad to say this place has gone down hill terribly and they do not follow any covid procedures except for mask requirements (they barely enforce that.) I am now looking for a new nail salon before my current set needs a fill. 1. Julie like I said I really like her a lot. However, I don't know if its the products they use or the technique - but my nails have started breaking like crazy. Literally 1 week after a brand new full set FOUR (4) of my nails broke right across at the same spot on each nail. I spend a lot of money at the nail salon... They should not be breaking. I went in after the first one broke 2 days after my full set. She repaired it for free. A week later when 4 nails broke I ended up paying $30 for it to be fixed. Mind you I just paid $60 for a full set. When I was there recently there was a woman that came in for Julie who also said her nails had broken and she was there for a repair. So its clearly not just me. 2. It's dirty. They don't wipe down and clean. The plexiglass on each table clearly hasn't been wiped since they reopened. They don't sanitize in between clients. One client gets up and another sits right on down. Don't wipe down the seats or tables with any sanitizing products. They wash the pedicure bowls that is it. Not the chair that people are sitting in, skin touching, just nasty honestly. 3. Not social distanced. Got a pedicure and they did not have any barriers between people, not skipping seats. It was 14 people back there including customers and employees. One lady pulled her mask down and was eating an ice cream sundae while getting her pedicure. No one told her to put the mask back on and she's back there with 13 other people with the mask down eating. 4. The pedicure is rushed. Literally 20 mins if that. Feet doesn't feel smooth at all afterwards. Actually, all of the services are rushed which is probably why the quality of the nails are poor and always breaking. Julie gets very distracted and can't remember which nail she already painted, which nail needs to be filed. Doesn't let me wash my hands after filing and buffing just dusts it off with the pink duster and it will leave grit on my nails that gets painted over leaving the gel polish with chunks in it and not smooth. 5. Overall the place has just gone down tremendously. In this day and age of covid the least you can do is be CLEAN. People come out the back from eating wiping their hands on their pants and go right on to working on a client. After they just finished eating in the back room / break area whatever it is. Its truly unbelievable. The owner I believe it was came one day while I was there in a Tesla. I guess they don't care how terrible the place has gotten as long as they're still making all the money. *Also, the last time I got my nails repaired she used a different acrylic over what I have. I said are you supposed to be mixing products she said yes. As someone who went to cosmetology, I am pretty sure it is not appropriate to mix different acrylics like that. She used solar over my regular acrylic and said it'll prevent them from breaking. Again, I really like Julie she has been my nail tech for the last few years. I adore her. I really think its pressure from the owners for them to get as many clients in and out as possible, the owners not supplying them with good quality products and lack of continuing education with their craft. Sad after all these years I have reached my limit with these people. But on average I am spending $75-100 every two weeks at the nail salon. The least they can do is produce quality work and CLEAN THE FACILITY. read more

Nails were done pretty quick. I first got my nails done by Anna and had a great experience. They were $55. Came back for a fill in and unfortunately got a different nail technician. $50 for a Fill in, didn't cut cuticles or anything or change any tips or color on my nails just a fill in. Was disappointed at the price because I could've just had him soak off and do a different set if a fill in is $50. Price menu is very inaccurate read more

Pure Nails & Spa - Original Nail Design - Nail Salons Near Me - Richmond, Virginia

See all

great place! they are efficient and do a great job!! sometimes they are a little busy but the owner is super nice!

Love Anna!!! She did a wonderful job with my Christmas designs!!! Thanks see ya for Valentine's Day!!! read more

Pure Nails & Spa - Christmas design!!! - Nail Salons Near Me - Richmond, Virginia

I only go to Anna by preference. She is young fun and innovative when it comes to helping me pick designs. She is quick and efficient. The salon also serves wine. read more

Pure Nails & Spa - Full set - Nail Salons Near Me - Richmond, Virginia

I think this will be my new nail salon. Good prices and...a glass of wine. I needed that. Lol. The mani looks very nice and the staff are nice as well. There are several big screen tv's and they also have music in the background if you prefer. The salon is open in layout, and clean. I could see an oven where tools were sanitized. They have the lovely lazy-boy massage chairs for the pedicure area. The parking is good and there are other businesses in this small plaza as well. I will return read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

Do NOT go here. Completely unsanitary. **If you have diabetes, are immunocompromised, or have poor circulation to your feet, do NOT come here. You are at an increased risk of complications if your feet/toes, get infected** I came here this past Saturday for a pedicure. The place was SLAMMED. I thought that was good sign if it was so popular. I was sat for a pedicure, my nail technician came over after she wrapped up with another client. She turned the water on and it was 1 MILLION degrees and way too hot. The tub also had this plastic liner in it was I assume is supposed to be changed between clients. To be honest, I wasn't paying much attention during my appointment- I came to relax, catch up on texts and Instagram, call my grandma, etc. I know it was naïve, but I've never had a problem with pedicures in the past, and I figured that an unclean place wouldn't be so popular. The rest of the pedi went as usual, there was a hot stone massage incorporated and I went home. The next day, my pinky toe was a little sore and by Monday it was very painful, practically had a heartbeat (throbbing) and was warm to the touch. The only way I've been able to walk is by taking 600 mg of ibuprofen twice a day. It is definitely infected. There are so many places this visit may have gone wrong: was the liner changed, did they turn up the hot water to "sanitize" it, were the tools clean, was the nail polish contaminated, were the stones sanitized? Either way, my pinky toe is infected and starting to show pus. Going to the doctor tomorrow for antibiotics since I have a suspicion that this could be MRSA. I'm including a picture here, sorry if it's gross, but I just want to illustrate how serious I am. Please do not come here if you have diabetes. I have seen how simple cuts can turn into toe/partial foot amputations if not addressed in a timely manner. Clearly this place is too busy to adhere to basic cleanliness/safety standards, don't put yourself at unnecessary risk for a free glass of cheap wine. read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

Okay, I went in with lower expectations, to be completely honest, and also was looking for a quick manicure between appointments at my regular salon. However, Nga did an amazing job on my dip manicure for $42! That price is pretty low compared to some other local salons. I will say I was unimpressed with the color selection (I always get pink and they had mostly terrible, light and nude pinks which are not my summer vibe). However, they helped me pick a selection closest to what I was looking for and Nga was quick and efficient. I was out of there in less than an hour! The salon itself is nothing to brag about and online photos make it appear nicer than it is. But, my expectations were exceeded when I left with a great manicure for a great price. Would give 5 stars if it was cleaner and more welcoming inside. read more

Pure Nails & Spa - Pink dip manicure ($42) - Nail Salons Near Me - Richmond, Virginia

We were one of this nail salon's first customers. It's grown into a bustling business. Tiffany keeps things running like clockwork. If you can get her or Sean to do your nails, they are the best!! Although it's usually quite busy, you can still relax while getting a pedi in the massage chairs, or by sipping on a glass of wine. The lounge area is serene and comfortable. The nail polish selection is extensive... a sea of colors will have your head swimming. I'm always pleasantly surprised by the cleanliness of the sink area and the hand towels, as well as the restroom. In a nail place, cleanliness is indeed next to godliness. Recently, a party of 8 came in for my daughter's wedding and we had all had a fun, enjoyable time. Even my husband got a mani and he loved it! The only drawback is they only take cash for tips... for many of us who don't carry cash, and love to swipe those cards, it can be inconvenient. And sadly, sometimes the nail techs suffer. They do have an ATM, but who wants to be charged for leaving a tip? So, if you plan ahead, bring some greenbacks and pamper yourself!! read more

TLDR cleanliness issues and some lazy/combative staff. Average manicure at best. Concerned about health code violations. Let me start by saying I think some of these positive reviews are potentially from employees, because I have gone a few times because it's easy on my commute, but most recently my experience was SO BAD I will not be returning. It's a shame because the place is in a good location and is well decorated and has the potential to be cute, but not worth it. I immediately noticed a strong odor of mildew and dirt in combination with acrylic material as soon as I entered. My manicurist's station, along with the station of those I was with, was FILTHY. Towels not changed in between clients, tools not properly sanitized. My finger was nicked in the process and the manicurist used the paper towel that he used to dab the blood off my finger to wipe off the tool and put it back in his station. Took everything I had to be polite and not leave right away. The bottles were crusty and sticky, the big brush for acrylics was very dirty, and other brushes had the bristles sticking together. Chairs of employees and customers really dirty. The drying station was sticky on the inside and dusty on top. As we were sitting there letting my nails dry, we noticed 7 employees sitting on their phones laughing and carrying along. That would be fine of course if there was nothing to do. We are all human and need a break. But the place was TOTALLY DISGUSTING and unexpected for a nail salon in this area. The eyebrow/waxing room does not have the sanitary paper in between customers and the SAME POT OF WAX is used for multiple customers and they dip the stick back in after application over and over again. I wanted to discretely let the owner know about this so he/she/they could fix it. I called afterwards and asked to speak to the owner, who apparently is "never there" according to the person that answered. They said they have a manager so I asked to speak with them. The response was "you know you could have right away after you got your nails done but not now. I am not even sure what you mean because I see people cleaning all the time." The person on the phone was very combative, while I was only trying to mention this issue discretely so I did not have to post online, but here I am. I only was wable to get a few pictures while I was drying my nails, because I was not able to get any while my nails were being done but here they are. Random splatters, dust, filthy floors. I know I wasn't able to get pics of the stations, because my hands were occupied, but please take my word for it unless you like risks really want an adventure next time you get your nails done. read more

See all

My cousins and I decided to try out this place together and we are definitely glad we did! We were greeted right away and was told to pick our colors. They had many nail colors to pick from. The salon itself looked clean and the decorations were really nice. It was busy for a Tuesday. We were seated in the pedicure chairs and it's always a plus when there's plastic liner being used. These pedicures must be new because the water turned off on its own and the jet comes on. I didn't have to worry about overflooding (it had happened before elsewhere). My nail technician I had was named Tee and she was friendly. She apologized about the long wait, which was understandable since it was busy. My cousin's water was cold and the guy that did her pedicure named Tony was patient and changed the bag a couple times! We got to know this place and how it's been open for 4 years. We always got complementary drinks with our services, which is a nice touch. I didn't feel rushed when I was getting my pedicure done and I was relaxed the whole time. I would definitely be back whenever I'm around this area. Plus, who doesn't like being served drinks while getting pampered? read more

I'm the kind of girl that goes to get her nails maybe only a few times a year, and Pure Nails used to be my go to spot. However after my experience this last time, I'm not sure I will be back. Generally in the last, things have been very hit or miss depending on the technician that I get. This past time that I went everything felt incredibly rushed. After telling the technician I hadn't chosen a color yet, I was still rushed over to the chair. Throughout my pedicure, the everyone was very distracted - I even saw another stop in the middle of a service to answer a personal phone call. The most disappointing part of my experience was my manicure. By the end four of my fingers were bleeding, and technician did not seem to think this was an issue when I pointed it out. I had a different number of coats of gel nail polish put on each hand. Two days later my cuticles still hurt and are scabbed over and the gel nail polish looks grown out because it was not painted all the way down. That being said, I have had goodexperiences in the past - in general I would only come here to see a certain technician that you know is good. **update: five days later my gel manicure is chipping read more

Pure Nails & Spa - Gel mani with scabbed up cuticles on the middle and ring finger, gel doesn't extend all of the way down - Nail Salons Near Me - Richmond, Virginia

Visiting Richmond, and used Yelp to help me find a good nail salon. I was especially attracted by the complimentary mimosas! My friend and I arrived, and chose our polish. They have a huge selection of polish colors. We were then taken to our pedicure chairs. We were offered a drink, and chose our pedicure. We went for the $35 spa pedicure that includes hot stone massage. We then relaxed and enjoyed our drinks. On a avalé of 1-10, being 10 the best pedicure ever, I would give a 6. The girl did a nice job, but she could have given more massage and taken more time. My toes do look good, though! I also got an eyebrow wax, and the young lady did a great job. I love that this place has lots of offerings including facials, chair massage and more! read more

Pure Nails & Spa - Some of the color offerings--such a great variety!! - Nail Salons Near Me - Richmond, Virginia

I was in town for a quick visit and was dying for a gel manicure. I tried to go to a few places on Cary Street the day before but they were all booked. Desperate, I called Pure Nails to see if they could fit me in. They said that it wouldn't be a problem so I hopped in my car and drove over right then. They knew me the second I walked in the door because of my phone call and greeted me by name which was nice! I got seen immediately, sitting down and picking out my color. The manicurist offered me a drink and I accepted a mimosa. It had been a really long and exhausting day and I was happy that she didn't make a lot of conversation and just let me zone out. The manicure was really impeccable and she took her time adding a few coats of base coat, color and top coat. My nails were shaped well. I got a quick hand and arm massage with lotion afterwards and I was on my way. Pretty quick but I was happy because I had somewhere to be. And it was only $25! That's a win in my book. I would definitely go back if I was in the area again. read more

Pure Nails & Spa - Great gel manicure! - Nail Salons Near Me - Richmond, Virginia

Great customer service and attention to detail. Susan (Mai) is so good and her leg and foot massage is on point.

I decided to try this nail shop with a friend who has been coming here for her gel mani. After 5 days of getting my gel mani done two nails chipped. Got them fixed today and left, and another nail chipped. I came back, had to wait like 15 mins to get that one nail fixed. Also my cuticles were poorly cleaned up on the day I got them done but I didn't want to make it a big deal out of it and looked worse a few days later. The gentleman was Thai/Ben. Nice guy, but the quality of the service was awful. They were friendly about it, but when I asked for a partial refund for the inconvenience, they could not honor that. Instead suggested I come back or wait, to get them redone, after having to come back 2x in one day. A huge waste of time. They also offered a discount when i come back next but no thanks, I will not be coming back. Gel manis typically last anywhere from 2-3 weeks, as I know growing up w my family in the nail tech industry. Terrible first experience. Would not recommend at least for gel mani's. Stick with where you typically go for quality service! I know I will be. read more

Pure Nails & Spa - 3rd nail chipped shortly after leaving the shop getting 2 others fixed. - Nail Salons Near Me - Richmond, Virginia

See all

Kevin did an amazing job on my short coffin nails (without acrylic). He's professional, a perfectionist and Detail oriented. Def going bac read more

Pure Nails & Spa - Gel manicure - Nail Salons Near Me - Richmond, Virginia

Always a yasssss from me! Always get compliments after bugging up my claws here!! Stop by Surrounding Counties next door while you're there too, their food drinks and atmosphere are top tier! read more

Pure Nails & Spa - Nails - Nail Salons Near Me - Richmond, Virginia

See all

One of my favorite salons in Richmond. The space is clean and the staff great. They have ample color selections and always offer a complimentary drink. Paul is my go-to guy but you can't go wrong with any of the employees. Highly recommend! read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

See all

I have been going here for a year but I moved to Fairfax and no longer go here obviously. I was in Richmond for the weekend and got a gel pedicure by a tall woman with glasses. Everything was going perfect but at the end of my pedicure I was thinking she messed up and didn't put a top coat on my left foot. She also didn't remove the shellac with alcohol after. I WAS RIGHT. the next day (today) I am looking at my toes and my right toes are SHINY while my left toes are DULL. So as I thought she didn't put the top coat on my left toes so now I know the left side is going to come off in the next couple days. What a waste of $40!! read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

My husband and I are visiting from out of town for a wedding and I needed to get my nails done. I looked up nail salons on yelp and this place came highly recommended and I made an appointment for he both of us. At first glance the place is clean. When we walk in we are greeted at the door and we were sat rat next to each other. They offer complimentary wine/beer. All good signs. I told my girl I wanted gel for the mani and regular for my toes. She tried to badger me into getting gel for my toes. I was already getting a deluxe pedi c'mon. I think that since I didn't want gel for my toes she rushed my pedi. There was essentially no massage which is the whole reason why I got a pedicure! I'm not wearing open toed shoes for the wedding. For the manicure she didn't even bother taking off my old gel polish. Since it was clear she just tried to buff it out. When I commented on it she said she wouldn't need to and she could make the polish even. She was super harsh with cutting my cuticles and even cut me with one of the tools. Super unhappy with my experience. read more

Honestly one of the best dip manicures I've ever gotten! Seriously obsessed, I will definitely be coming back everytime I'm in town ! I wish I got the name of this color pink because it's definitely my new favorite read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

See all

I'm gonna cut to the chase. It was a total waste of my time and money. I got liquid gel nails, which was too expensive for the quality I got. My nails feel bumpy, the color is uneven, there's bubbles, and worst of all there is a hair on my nail. I explained to the lady at the salon that there are bumps, it's especially noticeable on my thumbs. She kept saying it was the glitter, but the bump wasn't where the glitter was. I also told her about the uneven color on the edges, she told me they're supposed to be like that; I've never been to a salon that has ever done that. While I was still looking at my nails, she pointed me to go pay. There was still a lady who was still paying and a crowd of people that came in through the door. I felt like she just wanted me to leave already. I didn't even notice the hair on my nail until I got home and my mother pointed it out to me. That is so gross and unsanitary. When I first got there the man told me it was $45 for liquid gel, I said okay. Then while I was getting my nails done, the girl told me it was $55; I thought maybe because I got a design instead of a single color. When I went to go pay she just took my card without telling me the amount. Turned out to be $65. Before I left I gave her a $5 tip; I always give a tip to any salon I go to. I paid too much money for nails I'm not even happy with. I got my nails done because my birthday is on Friday. It's a good thing I got them done early because I will definitely be getting my nails fixed, but will be calling this place for a refund because that hair on my nail is just so unsanitary. read more

See all

Went yesterday to get a pedicure for my birthday. The man rushed through my pedicure was done in less than twenty five minutes and left all of this dry skin. He never asked me if I wanted my toenails cut just proceeded to cut them making them uneven. I got gel polish and he did a horrible job on that. He never pushed my cuticles back or trimmed them. Instead he used a nail file to file my cuticles once the gel polish was done curing which hurt. I went in today for my toenails to be fixed and the dry skin to be removed. All the lady did was tell me that they do not remove dry skin you have to get a premium pedicure for that even though he used a pumice to create the dry skin to peel. She proceeded to file the top layer of clear polish off and just add another coat of pink polish. Then she rubbed oil on my feet as if that took care of the dry skin. Biggest waste of $40. read more

See all

I made an appointment here and I will definitely be going back! Tina did amazing on my nails and I didn't have to wait at all. The salon was very clean and up to date. It was a very relaxing experience! read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

Love Pure Nails!! Everyone is so welcoming, the services are impressive, and Anna is a doll!

Went a few weeks ago for a gel mani & standard pedi. Pedicure was great and relaxing, manicure station was in desperate need of a deep clean- dust EVERYWHERE. My nails looked fantastic but as I was waiting for my nails to dry a cockroach ran across my foot!! So gross & turned me away from going back. FYI- you can only tip cash. read more

I am updating my last review and they truly deserve 5 stars. I was contacted after my review by the owners who handled the situation with great care. I got rescheduled for this morning and I was throughly taken care of. The atmosphere was much more pleasant today and they were pretty busy in there. I would highly recommend this salon to anyone. Thank you Sean and Tiffany for really caring about your customers satisfaction! read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

This used to be one of my go to nail salons in town, but ever since the last visit this past weekend, I don't see myself coming back here. Some of the staff do great work, but the rude comments is a guarantee to drive customers away. Incident this weekend, which was my final straw, was when a nail tech said to my mom "Wow your natural nails are so long, you must not work hard for a living". I chucked it as a cultural difference, but my gut tells me it wasn't. Take what you will from it, but this is why I'm giving a 2 star review. read more

Great service, took my man there for a spa pedicure and he loved it, definitely going back there!

I had high hopes for this nail place because of all of the other positive reviews, but I was disappointed. I got a gel pedicure and manicure. I got the second highest pedicure with the hot stone massage and paraffin wax treatment. My pedicure was fine. I asked for callus removal and I wish that it was more thorough, but that was fine. The person who helped me took her time and I didn't have many complaints until the paragon wax treatment. She did that while I was getting my manicure, which was nice because it would stay on longer, but the removal of the wax was terrible. I was left with so much wax left on my feet because the removal was done so haphazardly. My manicure was just okay. She wouldn't let me stay under the UV light the whole time so I don't believe my nails were completely cured. When I got in my car, I saw there were wipe marks and they still felt soft. There was also a lot of polish left on my skin. I was pretty unhappy with how my polish looked, but I was already there for two hours and I needed to get to work. The worst part is that the place was dirty or, at least the station I was at was dirty. There were polish stains everywhere. The tools she used just kept getting put back in her box. I don't think they were appropriately sanitized in between people because they didn't look like it. The towels were stained, and there were just stains everywhere. I wouldn't go here again simply for that alone. Overall, I paid $100 for both with a $25 tip and I was really unhappy with the service because of the cleanliness and attention to detail. I will not return, nor would I recommend this place. read more

I haven't had my nails done in almost two years because I am a full time artists who works with polymerclay but I wanted to treat myself because I'm Going on vacation tomorrow and Anna is AMAZING! She is so sweet and knocked my nail idea out of the freaking park!! Will 100% return thank you so much hun! read more

Pure Nails & Spa - Nail Salons Near Me - Richmond, Virginia

Ugh. Mean people. Zero massage even though I paid for the upgraded spa pedicure. Then the nail lady messed up my one nail, leaving at goopy, didn't say a word and thought I would t notice--I hadn't bc I wasn't paying attention. Then when she came over while I was drying, she checked it and I saw and she told me it was fine, that's when I noticed. I asked her if she would fix it, then she admitted to it and fixed it. Finally, I had been sitting under the dryer for quite a while and I asked if it was ok to leave, they checked my nails and said I was good to go. I asked if they had any spray bc my nails usually take a while to dry and they did not. By the time I (carefully) got home, both thumb nails were ruined. $70 down the drain. Sucks. read more