Sent the company an online service request Super Bowl Sunday afternoon and received a phone call…read morefirst thing Monday morning. A team, led by Norval Cunningham, arrived a short time later. The truck was spotless and the guys were neat. They knew why they were at my home and listened carefully to my concerns. Norval is obviously a pro. Soft spoken and very knowledgeable, he led his young teammate to address the lift pump maintenance request. They completed the service and tested the system. I could not be more pleased. My new go-to plumbers.

I discovered a pinhole leak in an old copper pipe on a Friday night at 8 pm. I immediately shut…read moreoff the water to the house, cut the power to the water heater (the pipe feeds the heater) and drained the heater. All that needed to be done was cut out the bad section of pipe and replace it. The heater itself was fine and did not come into play. I found Acme online and contacted them. They called back Monday, arrived at 3:09, showed me an estimate of $303.11, which I thought was extremely high for the work required but agreed to. They admitted that "most" of it was labor (and didn't give a breakdown). It was labeled TOTAL with no other information on the tablet I was asked to sign. Here's the breakdown of what I was actually charged: $283.94 Repair 39.00 "All Day" service fee 21.80 taxes $344.74 "real" total, not the other "total". Note that there is no breakdown of labor and materials on the invoice itself either. They were gone by 4:09. I was shocked to find later that they'd added their $39 "service call" in addition to over $300 for what should have been 15 minutes' work even for one person, let alone two grown men. (See pictures.) I contacted them two days ago asking if they could waive the fee, and they have not responded. Do yourselves a favor and find a plumber who charges for his/her time and materials instead of by what some "app" says.

Service call for A/C not working last night - my time window today from 12:00-4:00 PM. It's 7:20…read moreand still no tech nor a call. Same thing happened last time about 9 months ago. Worst service record ever. Not recommended

Had a guy come out in August to give me a quote to completely replace the AC and furnace on my 2nd…read morefloor. He did his thing, we had a chat, seemed like a nice guy, said he couldn't give me a quote immediately as his laptop was dead. Fair enough. Told me to expect it either over the weekend or on the Monday. No quote was forthcoming. I followed up 3 times over the next few weeks to try and get the quote. Finally, to give one last opportunity before I wrote a review, I called 2 weeks ago and was told the technician would call me back that day. Not surprisingly I heard nothing. I can only assume that the tech is assuming this job isn't worth his time as he'll make more elsewhere. Really wanted it to work out with these guys. I know a couple of guys who know the owner/manager and they have alot of good things to say about him. Unfortunately I can't even get a quote.

Arrogant, condescending, dismissive, presumptuou...describes the response we received from the…read morePresident of Bizzy Bee plumbing. His contemptuous reply was much more troublesome than the fact that he refused to believe our photos and documented facts. We didn't call Bizzy Bee because we assumed that the mold inducing leak was not from the new toilet they installed just months before. We called Triangle Home Repair who noticed...after they had assessed the source of the leak, noticed that when the toilet was flushed, a new batch of water would emerge. Once it was reinstalled with proper wax ring...the problem was solved...after $1500 worth of repairs to damage. Mr President talked down to us as if we are stupid or liars, which I found inexcusable. Beware.

They're nothing but a bunch of crooks. They tried to take advantage of my wife over 5k for a 40…read moregallon water heater tank install out the door. They claimed we need a new tank. So we decided to get a second opinion the and the REAL plumber showed up when out everything and basically told us that we DID NOT need a boilers. I highly suggest everyone who reads this message BE CAREFUL with these CROOKS they're out to take you money. The next day the sales rep called and I flipped out on him and gave us out money back for the visit. The truth of the matter is that he was going to take advantage of the situation just because she was WOMAN...smh

I recently had RDU Plumbing replace a mixer valve in my hall bath. Brian was responsive, on time…read moreand also the quote to replace was very reasonable. He also went the extra mile and replaced the toilet seat I had purchased to replace myself in the same bathroom, without charge. He gave me a quote to remove my current garbage disposal which is reasonable. I will be calling him soon for that work. I highly recommend his services.

Does not service attic installations of water heaters.read more

We are very pleased with the work done at our home by Reel Plumbing (Josh and Trey)…read more They do a great job, reasonable, and dependable. They are very personable and even the dogs enjoy their visit. Reel is my go to for all our plumbing needs.

I would give a million gold stars if I could. Ken is such a warm hearted doll who exuded patience…read moreand humor and friendliness with me hovering around and he and Josh did an amazing job for a complicated old house with ancient chronic plumbing issues. I am thrilled with them... VERY professional and knowledgeable.

We had a toilet that decided to fail. When I say it failed, it did so dramatically and…read morespectacularly. To be seated in one's downstairs working on a Sunday and think that someone was upstairs showering, only to find that a toilet, without even being flushed, decided to fail and pour water through the downstairs ceiling, lights and air vents, well, let's just say, it was a hair raising Sunday. After screaming, turning off the water, and emptying an entire linen closet of towels to manage the flood, I picked up the phone and went down the list on google to find help. Admittedly, Jordan's plumbing was the first I called, but when I got a voicemail, I continued down the list. On my next call, and after speaking with a gentleman about the issue (who I maintain I had awakened from sleep), I was not satisfied. He also stated, "it would be tomorrow" before they could come out, but at that point, I had three huge yellow (fish aquarium) buckets collecting water below, watching my ceiling in such decline, and was looking for immediate help. Shortly after the gentleman and I hung up the phone, the SWEETEST lady called me back. She was in transit to church, but after being able to return a missed call, she wanted to make sure I knew that they could assist me. Her name was Rita, and she quite frankly is what initially sold me on utilizing this company. She did absolutely everything she could to calm me, reassure me, and while they could not make it to me on Sunday at a time me and Mr Jordan were mutually available, she made sure I felt confident that they could get the job done. I felt, and communicated to her, that I believed in Divine intervention, and I just knew they were the right company. In fact, so much so, I would cancel the previous work order from the first company. Today, even more promptly than I expected, I was greeted at my front door by one of the NICEST technicians, Demarkus. Let me tell you, from the moment he entered, until the moment he left, I actually felt assured that this was the right person to assist with the job at hand. The lady of the house also agreed. Demarkus assessed the situation, found what he believed to be the issue, and then made recommendations for repair while answering 10000 questions from said, lady of the house, and whom uses said possessed bathroom toilet. We agreed to move forward with the work from Jordan Plumbing even though said lady of the house can fix anything, including cars. We did so for several reasons, one being that we ensured we had the appropriate documentation for homeowners, the other being, and mostly because the service was so dang good! I know this was a long post, but sometimes understanding the full story, others can appreciate the level of services offered. Most importantly, the work that we had done was reasonably priced, even though I thought my eyes would flood like the ceiling the day before from cost of draining my wallet like that toilet drained the day before. While no one wants to pay for things like this, I am grateful that at the very least, the service alone was worth the price to pay to repair. SERVICE IS SO IMPORTANT! THE MOST IMPORTANT! They excelled on every level for service. I recommend that if you have something go wrong in your home, or you need any plumbing assistance that you contact Jordan Plumbing and Maintenance. Seriously, you will not be disappointed in the level of care they take in assuring you get through the crises. If you are anyone at Jordan Plumbing, and reading this - THANK YOU!

Another great job by Jordan. I had a toilet that was leaking, cutoff and float not working. Brian…read moreand Khalid came out the next day after I called. They repaired the toilet and got a brand new cutoff valve. I'm impressed with their work ethic and reliability. I will continue to use Jordan for any plumbing issues.

We have used Bull City Plumbing in the past for a semi-emergent water heater replacement. They came…read moreout on a Sunday, worked efficiently, and charged us a reasonable fee. Their work was impeccable then and very professional. This time we needed lavatory fixtures replaced. We spoke with them earlier this week and they arrived promptly at 8AM (Thursday). Again, they were professional and fair with their fee. Their work was perfect and quick. I can't recommend them more highly. They get high marks in all categories and I would absolutely use them again for any of my plumbing needs.

Bull City Plumbing is always my first call for my plumbing needs and emergencies. My house was…read morebuilt 100+ years ago, so some of the plumbing updates have been *creative* to say the least, and Bull City Plumbing has always been able to either help me or refer me to another reputable company if they don't have the availability! As a first time homeowner, I am still working to find trusted professionals who are knowledgeable and fair, and I very much lucked out that my first call was to Bull City Plumbing--they've been FANTASTIC to work with and have been able to recommend other professionals that I've since worked with. Thank you!

Great service! Andy came out and diagnosed our problem and fixed the issue. Polite and efficient,…read moreno nonsense with great customer service. Highly recommend. Thank you.

Very disappointed - was quoted between $1200-1500 for new hot water heater. After install was given…read morebill for $2200. Never once mentioned it would cost more. No one was available to talk to us at office until next day. Instead of trying to work with us they told us if we didn't want it they would come pick it up. Very unprofessional. No one deserves to be treated this way. Complete bait & switch. I called around today and spoke with multiple plumbing companies who told us it should have been $1500-1600 max. Do not recommend - feeling screwed over!