Great service at a reasonable cost. They did a great job and I will be using them again.read more

I contacted Joseph Rose plumbing in Durham, North Carolina about three plumbing problems I was…read morehaving. They scheduled to come by my house at 1 PM on Monday. By about 1:45 they had not arrived. I called the company, but no one answered. I left a phone message. I was called back in a couple of hours and, and the secretary/scheduler informed me that the job they were on was taking longer than expected. She then asked me if they could reschedule for tomorrow. I stated that that was not convenient for me. I finally relented and agreed to meet them on Tuesday. If I recall, the one technician was about 30-45 minutes late. She informed me that she had not been told about fixing the lack of shower hot water or about cleaning the mold out of our faucets but had only been told about cleaning the water heater! She arrived and started to flush the water heater. She then informed me that her new water pump that she needed for that job was defective and kept tripping the circuit breaker. She asked me if she could come back the next day at 8:30 AM! This was early for me in terms of usually sleeping longer, but I agreed in order to get the ordeal finished. She came with a young helper, and they completed the work. Rose appeared to be competent and, furthermore, she communicated well with me which was an appreciated change from her handler/scheduler. She and I talked about the benefit of the whole house water filter. She stated that she would get some information and send a proposal. That never happened. As you can gather, there are two significant problems with Joseph Rose plumbing, according to my experience with them. One is the absence of adequate and efficient communication, and the other is a lack of follow-up on what they say they will do.

The technician arrived 35 minutes after our scheduled time. Ten minutes after his arrival he…read moreclaimed to have fixed the problem, but a day later the issue resurfaced. The following day I left a message with management so that I could file a complaint. I didn't hear back until the next week, and that was after I made repeated calls to the service center. When I finally spoke with management, they agreed to issue me a refund, which was kind, but I still need to find a dependable technician to repair my problem. My time was completely wasted.

Called panicking because sewage was backing up into my house and Bar D was able to dispatch help…read moresuper fast (some other companies gave me quotes of 4-5 days. Gross.)! Dalton was so helpful and answered all 400 of my questions, and he even directed me to the city for the next steps.

contacted FullStack to unclog toilet and check on odor from master bathroom sink. Appointment made…read moreand after a 4 hour wait, Full Stack called and cancelled saying they were too busy. They made another appointment for the next day. They called prior to the time for second appointment and called to cancel again. WOULD NOT recommend this company as they are irresponsible and not worth any wait. Don't bother with FullStack!!!!

Jeff from Full Stack came this week (June 2025) to replace my AO Smith 50-gal natural gas water…read moreheater and also installed an expansion tank. The installation was extremely well done (much better than the job done previously by a different firm). Jeff was pleasant and explained a great deal as the work proceeded. I am a return customer (they came out to fix a toilet, also well done) and will use Full Stack in the future. Good to have a local company that does top-notch work!

Update: We hired Jayk's again for repairing a sink's valve and installing a new faucet. The…read moregentleman who showed up was quiet, competent, and efficient. He installed the sink and went on his way. The charges were very reasonable for the work. And that's when I became a total idiot... I noticed cracks in the sink's bowl. I called Jayk's. The person asked for a snapshot of the problem. I sent it and (honestly) said I didn't remember if there were crack that large before. A minute later Jayk's sent me a photo of the pre-work sink. Yep... there were the cracks. I apologized profusely and they were cool about it. Apparently the old ugly faucet was all I could notice. So...yeah...I'm a dummy who has become too used to contractors creating as many problems as they fixed. Not Jayk's though - they're great.

Jayk and his team were immediately responsive, communicative, prompt and offered a competitive…read moreprice for water heater replacement.

They will come to you and tell you have issues with your HVAC and then say you have a freon leak…read moreetc .... I made due diligence and had a third party HVAC and the problem was fixed by spending 300 not the 5000 job the first guy had a corny story about him playing soccer for FC jiffy lube. The second guy worked as a manual donkey breeder.

TDLR: Mainline sewer backup - Misdiagnosed repair $6,000 - Mainline sewer replacement $10,000 - Hit…read morefiber cable - Was told would return to finish work - One month later (images below) no contact, yard wrecked, and moisture seeped into crawlspace. Have tried to call twice over the past four days to try to get updates but have been brushed off both times. Previously, between my parents and I, have been loyal customers for the past 20 years. I can no longer recommend their services and will be using dedicated HVAC, plumbing, & electrical services going forward.

When you find honest people in a service business, that's a rare gem. They will be my go-to…read moreplumbing provider! Our toilet was forming a puddle after each night when a large group came over. I called Gene Smith and he and Michael came and found out it was user error, not a plumbing issue. I'm glad they didn't try to charge me for some "mystery repair", but told me the truth! Great folks.

Gene has always responded quickly to our calls for service. He communicates with us and keeps us…read moreappraised of his arrival time and always is punctual. Has fixed many things in our house and all repairs have been very satisfactory. His charges are certainly fair for the excellent service he provides. Strongly recommend Gene for any plumbing needs you might have.

Excellent experience with After Hours! Another plumbing company let me know that my water heater…read morewas old and needed to be replaced after it stopped working. I called After Hours specifically to ask for a free estimate on replacement. Matt arrived and insisted on looking at the unit. Within 10 minutes of arrival, he had it working again. He could have easily just sold me a water heating unit, but he went out of his way to make sure I had hot water the very same day.

Outstanding service, got back to me within two hours and had service technicians at my door within…read morea half-day. Matt & Omar were knowledgeable, efficient and fast! I recommend After Hours for your Plumbing needs...

Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.

We had two simple tasks: install a per-faucet water filter, descale our tankless heater. We got TWO…read moreleaks: one busted pipe and one improperly installed water filter (screwed on badly, constant dribble). Neither of them were caught and ran for weeks causing massive water damage. Matherw's refuses to take responsibility and even BILLED US TO FIX IT! insurance is suing them for us. STAY AWAY. They do NOT stand by their work!

Recently I posted a frustrated review of Drain Express. While the complaints were all accurate,…read moreMr. Atkinson the owner contacted me two days ago (over two months since my first call to complain) and offered to pay for an hour of the second plumber's time diagnosing why my hot water was still so slow to heat. I appreciated it.

shaun and Drain Express are responsive and stand behind their work. I'd recommend them to anyone…read morewho wants an honest competent plumber.

We requested urgent service due to a failed external faucet that was leaking so profusely that the…read morehousehold water had to be turned off. They came the same day they got our request. They called ahead to let us know of the time window and called again when the estimated arrival time was delayed. They listened carefully to the description of the problems - well they were here to fix one urgent thing, but there have been a few little things that needed attention less urgently...Nonetheless they listened carefully and worked efficiently to fix ALL of our problems. Max was knowledgable, attentive and efficient: a true professional.

They showed up on time to deal with what we thought was a serious leak that happened over a…read moreweekend. They were professional and easy to talk to, explained it well, and left the area clean.