Mr. Smith, Gene, is an amazing plumber and person. He has a professor's way of explaining what has been wrong with various plumbing issues in our houses and then offering logical and effective solutions. Mr. Smith is prompt, professional, clearly very experienced, and efficient in his work. He is notably fair in his billing despite the fact he has more experience (30 plus years) than 80% of the fellows who are sent by more recognized firms. These firms charge far more as well, often nickel and diming for every extra action they take. I am over 70 so have a lot of experience building a house and maintaining two over time and Mr. Smith is the best I have the privilege to employ! read more

When you find honest people in a service business, that's a rare gem. They will be my go-to plumbing provider! Our toilet was forming a puddle after each night when a large group came over. I called Gene Smith and he and Michael came and found out it was user error, not a plumbing issue. I'm glad they didn't try to charge me for some "mystery repair", but told me the truth! Great folks. read more

Alternative Plumbing Services - Alternative Plumbing Services - Plumbing Near Me

Gene has always responded quickly to our calls for service. He communicates with us and keeps us appraised of his arrival time and always is punctual. Has fixed many things in our house and all repairs have been very satisfactory. His charges are certainly fair for the excellent service he provides. Strongly recommend Gene for any plumbing needs you might have. read more

Wonderful experience . Me. Smith was courteous, knowledgeable and professional. I would highly recommend.

I have used Alternative Plumbing Services, Mr. Smith for several years. He is always prompt, knowledgeable, able to quickly discern what the problem is and repair it. He does not try to "up sale" or take any more time than necessary to make the repair. I cannot recommend him more highly. He is a professional, knowledgeable plumber and a business man of integrity. read more

I've used Alternative Plumbing before because the owner, Gene Smith, is not only competent but will not try to oversell you. If you ask for information, he will educate you on your request if you want it and will suggest what he sees as the best solution which isn't the most expensive. He respects your property and cleans up after himself. I recently had Gene install a Grunfos comfort system in our home. This system works by providing hot water to the furthest hot water faucet reducing the need to run the water till it gets hot thereby saving water. He can better explain the system but it works great. It only took about 2.5 hrs to install and it's great to turn the hot water faucet on in our bathroom and within 10-15 sec get hot water instead of waiting 30-60 sec for the water to start warming up. read more

Our water heater started leaking and was 14 years old so I knew it needed to be replaced. I called Gene's answering machine on a Thursday and actually got him directly, told him the problem and said I thought it needed to be replace SOON. He said he was loaded with jobs but he got to it immediately after the weekend, which was earlier than I was expecting. Showed up with his helper and got the tank replaced in a couple of hours. Did a highly professional job. But the recirculating pump started making noises that night, so I called him back, shut off the pump, and he showed up the next morning, diagnosed the problem and fixed it in 30 minutes. Great service! read more

Gene was great......responded right away and changed a leaky water tank in no time at all. I was during the hurricane florence so I did not expect help right away. I will now only call Alternative Plumbing read more