I have had Ryan from Dr. Drain out to my house on three separate occasions. All three times he was on time, friendly, and knowledgeable. He has been able to fix a couple of issues for us. The last time he came out we had water on the floor. He was able to determine that the dishwasher was leaking. He did not charge us a thing and was able to provide us with some really useful advice. I will always recommend this company as they are honest and they do excellent work. read more

Excellent choice for a locally-based company; fast and friendly service. While doing a regular maintenance on our water treatment/softening system (we are on well water) we noticed that the water heater that serves half the house was leaking from the bottom. Since we have owned the house since 2003 and we had never replaced it, and the house was built in 1992, it was most likely the original installation. Based on reviews, and their initial responsiveness, we contacted Dr. Drain to do a free estimate. April was very pleasant and attentive on the phone and arranged to have Ryan assess the needs and return in a matter of days to do the installation. We were very satisfied with the service from start to finish! read more

Great service! Very responsive and prompt. Very friendly. Good and practical advice. Highly recommend. The owner made the service call and arrived early. It was a simple fix, and so he didn't feel the need to charge me. During his visit, he noticed our water pressure to the kitchen sink was low, checked out possible causes, and gave advice on some possible fixes. He did the same when I asked about how our water is slow to warm upstairs. I would definitely use Dr. Drain again should plumbing in my house go awry. read more

I have nothing but good stuff to say about Dr. Drain, especially Ryan. We used Dr. Drain because we have an AHS home warranty. I submitted the AHS request at 9am, and Dr. Drain called me shortly after to schedule them coming out. Long story short, they had to make three trips to my house over a 2-business-day period. Ryan was very courteous, down-to-earth, and helpful with our clogged drain. He even taught me how to extend our cleanout so that it will appear above ground for future usage. Highly recommend these guys, if only because they are the only service company I've used in recent memory that always calls me back quickly. read more

The company (Ryan) came to look at the problem without charging a fee. I appreciated that he took the time to explain possible solutions for my problem even after he found it was a masonry/concrete repair. That he would spend time providing additional advice even after he knew he wasn't going to be hired for the job indicates he has genuine interest in a good outcome for people and he probably doesn't take shortcuts when is hired for a job. (My specific issue was related to garage flooding as a result of a malfunctioning trench drain). read more

Great service! Presented us with multiple solutions for our issue, along with the pros, cons, cost, and probable durability of each. Then did a fantastic job. read more

Dr. Drain Plumbing blew my expectations away by doing Great Work, staying in touch and getting it done in record time (even in the middle of a winter snow event). I absolutely have no reservations about giving them my highest recommendation and will not hesitate to call them in the future for my plumbing needs. read more

I called Dr. Drain as my hot water heater was not working. I spoke with April on the phone and she was able to arrange for Ryan to come out to assess and fix the problem thw next morning. He came and fixed the problem quickly and professionally. I would recommend this company to anybody requiring plumbing services. read more

When making phone calls, I made it a point to reach out to smaller businesses rather than the brand names - in general, I just feel that the owners of these businesses try harder than those of large household-name companies to provide exemplary service to their clients. Ted, the owner, was the one to show up at our home to investigate a plumbing issue. He was well-mannered, punctual, answered our questions, and did not try to sell us any unnecessary repairs. I would definitely recommend these folks, and I would call them again for any of my own future plumbing needs. read more

Maggie Private 12 reviews a week ago Dr Drain in Hillsborough once again was wonderful. I've had them before so I called again. City water had a seed come through and it lodged in the Flapper leaving a constantly running toilet. They gave me a window of time for the same day but came within that first hour. He found the issue instantly and showed me the seed. What I really appreciate about Dr Drain (besides that cool name) is I have learned so much. Ie: what NOT to put or flush in your toilet. Now I really appreciate that as it proves they are on the side of we the people. After all, the more wrong stuff we put in our toilet; the more we have to call them. Not to make this review too long I'll tell you one of several things I've learned Do Not put those 'wipes' in to flush. Stick to Toilet Paper. There is a lot more they teach. 10 STARS read more

I owe a review from last year, when Dr. Drain made a simple repair that could have been very expensive (which is the road we had been going down otherwise) had they not investigated throughly and discovered a small part issue. They were professional, responsive, and even drove back in to town to get the part so it would be fixed in one day. Today, Dr. Drain visited again to make an assessment of whether we could accommodate a larger water heater tank. It was a ten minute visit and again the service was thorough and professional. This is the go-to plumbing service in the triangle area! read more

We have relied on Dr. Drain for plumbing repair and maintenance for years, and they are inevitably reliable and provide prompt, excellent service. Ryan is a first-rate plumber. He not only does flawless work, but takes the time to explain the problem, the fix, and all of your options in a smart, articulate manner. He's always courteous and professional. I also really appreciate April, who works in the office and is often the first point of contact in reporting a problem and setting up a service call. She's friendly, efficient, and prompt. I recommend this company without reservation for consistently outstanding service at reasonable prices. read more

So there are dozens of plumbers listed in the area and you never know if they are honest and competent. I got really lucky by choosing Dr Drain. I had an urgent issue with my shower faucet leaking and spraying water into the wall behind the shower. I had to turn off the water shutoff for the house. The first plumber I called estimated a repair cost of $900. I decided against them and called Dr Drain. The receptionist, April was very nice, professional, and understood the urgency of my problem. She promised to have someone here in a few hours. As promised, Ryan showed up and listened carefully as I explained my problem. It took him about 2 minutes to see what the problem was and proceeded with the repair. He didn't try to sell me parts that I didn't need. Total repair cost was $200. I highly recommend Dr Drain because of their honesty, competence and fair prices. I would definitely use them again. read more

PLEASE RESEARCH THEM BEFORE YOU USE THEM, READ THEIR REVIEWS ON VARIOUS WEBSITES. I filed a claim with AHS because my water heater broke. They charged me $1347 to "bring the new tank up to code". A month later the "new" tank spewed water and flooded the residence damaging the hardwood flooring that was just installed after the initial break. I called the Building Inspector who said the "up to code work" was not necessary. I called the owner, Ted to ask if we could work something out so I could recoup some of my costs regarding the unnecessary work and the damage to the new floors - Ted said "Have a nice day sir" read more

Had great service and advice from Ted today. He was honest, pleasant, and didn't try to 'up sell' me on services we didn't need. I'll definitely be calling them again if we need to but hopefully not! read more

We've used Dr. Drain on several occasions. (We have an old house that requires a lot of attention.) Ted is very professional, in my opinion. He's quick to respond and very efficient. Most importantly, he's honest: he's told me when a repair isn't worthwhile, and he's explained how to do some small repairs on my own. I'm quite satisfied, and I'm a repeat customer. read more

We got taken by Dr. Drain. We had an appointment from 10-12pm and were at home the entire time. At 12pm I called them and they said I missed the appointment because the plumber knocked and nobody was home! They also said we forfeited our prepaid $60 appointment fee and would need to charge us again to reschedule. No way! It's a shake down, and when I called the appointment coordinator was very rude. BE VERY WARY OF USING THEM FOR HOME WARRANTY WORK THAT IS PREPAID!!! read more

I am sure yelp will delete this one, but you can always google the company name and Cary NC to find my reviews other places. American Home Shield dispatched these guys to come replace a broken water heater. Once on site, the up selling started and ended with quote $1,400 over what AHS covered. All of the added stuff was to "comply with current code", but my town says as long as you are replacing with a similar unit with no major changes a permit/inspection is not needed. Dr. Drain also said they would have to remove the 18" pedestal for new venting, which is a violation of code. So I felt a little confused and called another plumber for an estimate, and even with me covering the cost of the new water heater, the cost was less than additional items quoted from these guys. I have requested another plumber to be sent from AHS and will be filing complaints with BBB (which already shows a complaint from 2011 by AHS for a fraudulent water heater estimate), the plumbing contractors board and our Attorney General's Office Consumer Complaint Division. Avoid these guys unless you like having your wallet drained for no reason. read more

Came on a warranty call in Cary. Sold my wife an "upgraded" garbage disposal for a $90 charge. Garbage disposal cost $80 at Lowes. They still charged the warranty company for the replacement, effectively getting paid twice. Dishonest service. Will tell everyone I know to avoid them. read more

We were very satisfied with Dr. Drain! Called them for an estimate, they were the only folks that didn't charge to come out and give us one (we called about 15 other places). The technician (Ryan) was very professional and courteous and assessed what was wrong right away. We had a leak under our kitchen sink due to the fact that the last plumbers did a shoddy job (we knew this already and were just waiting until the leak issue got bad enough to have to have someone else come fix it). The quote we received to fix it was reasonable and we asked if they could fix it right away, Ryan said that he could and that we should call the office to inquire. We called the office, they gave the go and the technician said he would be back after his next job. He showed up at around 6PM and was at our home until about 9PM fixing the issue (he had to cut into a solid cast iron pipe that took almost 30 minutes alone! He basically re-plumbed our entire kitchen sink, dishwasher and disposal, and cleaned up the mess and the issue is now totally fixed, no leaks! We were very happy with the service and we would absolutely call again for our plumbing needs. read more

I was very pleased with all aspects of Dr Drain Plumbers. I put in a call b/c of a tenant's concern about a possible mold or sewer smell coming from a toilet. The lady who answered the phone was polite and helpful. Ryan was able to come out the same day (calling me first to confirm and give an arrival time estimate). Unfortunately the odor wasn't present when he arrived but he gave us his guess as to the cause: didn't want to make an unnecessary repair in case he was incorrect. He gave my tenant instructions on how to document when and where the odor recurred so he could investigate further. He was prompt, kind, and informative and I really appreciate that he didn't jump at making possibly expensive repairs when he wasn't 100% sure of the cause! An added bonus was he gave us an estimate and didn't charge us for the service call. Thank you, Ryan! We have your number when the cause is localized. read more