would not recommend getting a membership here. I've been to other fitness studios/classes, and this is the first studio I've ever had an experience like this with. I was specifically told that I could cancel my membership any time before the 30-day mark and would not be charged for the following month. I relied on that information, only for them to still try to charge me for another month after I canceled within the timeframe I was given.
The entire situation comes across as money hungry and extremely misleading. Be very careful before signing up and get EVERYTHING they tell you in writing, especially anything regarding cancellation and billing. I would have never agreed to the membership if the terms had been explained differently upfront.
I've never had another studio handle a cancellation like this. If this is how they continue to treat paying customers, I honestly don't see them being open for very long. Customer trust matters, and misleading people about cancellation and then attempting to charge them anyway is a quick way to lose business. Based on my experience, I will not be returning and definitely would not recommend signing up for a membership here.
Also, a friend who had came to the class with me, heard the lady mention the 30 day cancellation policy. read more