They just unfortunately cannot get things right. I ordered a graduation cake, a stuffed bread and a dozen rolls for a party and sent a relative to pick it up. She came home with only the cake which was infuriating as I had guests coming in two hours and we don't live particularly close but on the other side of town. When I called their first excuse was that I put in two separate orders. I did not. They finally admitted they decided to do two orders (it wasn't that big so not sure why). They should have reverenced on each order that there were two orders but didn't. I asked them to send someone with the rest of my order and they refused. Their solution was that I ask one of my guests to go pick it up. That's insane. My guests don't know their way around and how inconsiderate would it be to send them on a 45 minute journey when they arrived to the party? It wasn't on anyone's way at all. Their next solution was to give me a refund of the part they held back. No. I absolutely needed those items and the biggest issue with that was that the last time they messed up and overcharged me, they couldn't refund me on the spot but said they'd have a credit behind the counter for me. When I went to use that credit, conveniently no one had any knowledge of said credit. Absolutely do not trust them. I had to pay a neighbor to go pick it up for me. I don't have complaints about the food this time but it's only average - it was my daughter that wanted a sickly sweet frosting (think Pillsbury from a can) that I couldn't find at any other bakery. I will never take my chances with them again. They've now messed up two parties. read more

Consistently poor quality and outrageously expensive. 4 chocolate chip cookies and 1 dozen mini Portuguese rolls $28 Everything was stale. read more

Food looked great, tasted meh/fine. Service was quick but impersonal. Ambiance was great. Overall a mid bakery, flavor and taste was very unsatisfying/mediocre. read more

MOLDY PASTRIES. If I could give no stars I would. I never review anything but today I am so disappointed with this place. Spent $30 worth of pastries, MOLD in the cream puffs, stale Bon Bons. To drive all the way back to be told the owner will only give store credit. An owner that says they appreciate their customers and then couldn't even give a full credit from THEIR MOLDY PRODUCT on top of having the potential of becoming violently ill tonight from eating them. ABSOLUTELY DISGUSTED. Never going here again. I will never trust another product from this place. If I want to subject my body to mold and pink slime I'll take my chances with going to McDonald's. The health inspector needs to review this place. read more

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Very disappointed in the quality & taste of the pastries I bought today! Not cheap either!! Lacking in flavor and soggy texture.

The best hard rolls around! There were several people in front of us on a Sunday but our wait was maybe a minute. The staff was very friendly and did not rush us as we drooled over the cases full of treats! They have salt sticks on Sundays which was a great treat! Cheese danish is one of the best I've had. read more

Purdy Hill Bakery & Deli - with seeds - Delis Near Me - Monroe, Connecticut

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Third time the bread I purchased was stale crumbs falling all over the kitchen table when I opened the loaf. Today I ordered a sandwich on a hard roll, same thing... the crust fell off all over and the roll was hard. I asked what time the bread comes out of the oven so I could get a warm loaf. I was told you can't get a warm loaf that way. I wouldn't be surprised if bread is not actually baked there. I'm very dissapointed. read more

Every time we go to Purdy Hill, we are pleased with the selection and quality. Today I purchased fruit tarts for my children and a special treat. They were fresh with a creamy custard and flakey cake bottom. Delicious! The cannolis are superb. We have never had a cheesecake from there that we didn't enjoy. The rainbow bars are my favorite thing there! The marble cheesecake is a second runner up! read more

Purdy Hill Bakery & Deli - fruit tartle - Delis Near Me - Monroe, Connecticut

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I love supporting local businesses but Purdy Hill needs to make some changes. I am so sad to have to write this because it used to be my go-to for cakes, holiday desserts, and even deli sandwiches. Now I can't see myself returning at all unless I am desperate. Big Y has better prices, more fresh, delicious baked goods and better service to be honest. Some examples: They definitely use day old bread for sandwiches. A Turkey sandwich on a Portuguese roll should not be hard to chew and crumble to bits when you bite into it. The desserts, especially individual ones, look far better than they taste. The bonbons are just chunks of dry old cake with ganache on top. Service wise, there is one worker who nastily shouted at me and another customer that the "day old" bread they put out on the day old bread rack was in fact NOT day old and full price. THEN DO NOT OUT IT OUT. Simple. She was in a hurry to clean the bread racks and was sullen and rude the entire time. My son even tried to give them a tip and they could barely communicate where to put it. I was speechless. Now I'm not. read more

Cake was good, pastel de note was okay. The girls behind the counter were nice, and the place was clean

The service was fantastic and the sweets stellar. I've lived in Bridgeport for 30 years and I had no idea this gem was there . But now that I do ... new regular customer here !! read more

Had a bad experience with my order but a few days later noticed a full refund on my bank statement. Was not given any advance notice of such but it was a nice gesture to offset the disappointment of the previous week. Thank you. read more

Just went today to pick up a few items they are open during this time of Covid. We tried an assortment of cookies, mini strawberry cheesecake, Napoleon, brownie, and cannoli cookie. The cannoli cookie I wasn't very fond of it's a sugar cookie sandwich with cannoli cream In it. The cookie seems to drown out the yummy cannoli cream. The mini cheesecake was light and airy and had strawberry on top. The Napoleon was our fave it wasn't to sweet but it was very tasty and a very large portion. We will be back. The cookies were great my sun got a gingerbread and we got a few of the large MM cookies that were perfect with a cup of tea and the sprinkle and sugar cookie flowers were very good too. We will be back They take credit card There is parking read more

Italian bread is so fresh. Macaroons melt in your mouth. Great prices. Tons of options. read more

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This is quite a bakery. Huge selection of cookies, cakes, pastries you name it. There is also green mountain coffee available! It was my first time here. I was astounded by the variety honestly. Prices were neither very high nor very low. I bought what I needed, which in my case, was an assortment of cookies for a small group of people. But oh how I would have liked one of those delicious looking cakes! I am giving them a 3 because of a few things. First off, I almost could not find them. GPS took me wrong way. They are tough to spot if you have not been here. They are NOT in Walmart or Walgreens. Do not make the mistake I almost did, thinking they are. And the lines..the lines..Patience must be had when you come to this bakery. It was pretty slow going. It takes a long time in here so it seems. I was fine with waiting honestly because I was in awe over all the picture perfect sweets. The staff were really cool I must say. They were the best. But the cookies..they have no taste. It was pretty disapointing because everything looked great. Picture perfect. I was going to recommend them but now I don't know. I prefer Chaves Bakery honestly. read more

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2 stars because the lady was nice. Everything & I meant everything, was stale or corn syrup sweet. Yes, I know it's dessert it's supposed to be sweet but I could have eaten spoons of sugar and it would be better! read more

Purdy Hill Bakery & Deli - Delis Near Me - Monroe, Connecticut

Yesterday was my first time going. I went in to pick up some pastries for a meeting at work. I told the young woman behind the counter (I wish I asked her name because she was great) that I wanted some assorted pastries for 12-15 people and that I had never been there before, so some recommendations would be great. She recommended some amazing treats and even cut them in half so they could be easily shared. The service was spot on, and my co-workers thoroughly enjoyed the treats! read more

We ordered a two layer sheet cake with fresh strawberry filling for my daughters baptism (paid $100 for the cake for 20 ppl). There was very large sections of the cake that were missing a layer of cake and strawberries. I tried to work with them for a refund and they said it was as expected. Do not recommend, terrible customer service and so overpriced! read more

Purdy Hill Bakery & Deli - Cake with missing layers of cake and strawberries - Delis Near Me - Monroe, Connecticut

Purchased a graduation cake here for over $60 and I'd give it an average rating at best if the cake cost $30. They could of done so much more it looked like they were doing the bare minimum and then looking on to the next order. The only reason I gave it a 2 star is because it tasted okay. I would only recommend this place if you were unable to secure an order at a really good place. The one thumbs up I'll give them is if you need a last minute cake and find one in the preprepared case that looks acceptable. read more

Absolutely terrible. Had a 3 tier cake for my daughters grad party, they delivered it cracked open. Then said they'd be back with it fixed...they called 3 hrs later saying they couldn't fix it and that they were going to give me a big sheet cake. They ended up delivering the 3 tier cake disassembled and a complete mess. We tried to cut into it but was just icing barely any cake. Whole thing went in the garbage. Do not trust them with an important event, you'll be sadly disappointed. read more

$3.80 for one small plain cannoli? where do they get off charging these prices???? no wonder theyre soggy and stale. and of course posting "no refunds". i dont know how this place stays in business. $15 for four tiny plain cannoli. forget purdy hill bakery they can enjoy bankruptcy when theyre out of business read more

So either I was having a bad day or they were.....or both. In the days that I have been here the staff is attentive, professional and quick. The products remain fresh and tasty. Prices are decent as well. read more

We ordered a cake for our daughter's 14th birthday and were expecting to get a fresh edible cake. When we cut into the cake the bottom level was as solid as a rock, the top layer was as dry as sand and the frosting had no flavor. The cake tasted as though it had been sitting on a shelf for a month. I called the bakery to explain their obvious misstep and was told that it was freshly baked which I just can't believe. I was then told to gather the remnants, bring it back and get a "partial" refund for the amount of cake that wasn't thrown away. Please do yourself a favor and go to the bakery section of either Stop & Shop or Big Y which are right up the street for your cake needs and avoid this bakery at all cost. read more

8am pick up one bagel. You would think first thing in the morning it would be fresh. I got home it was hard as a rock. That bagel was definitely not made that morning maybe not even yesterday. Never again. read more

Long time customer very unhappy. Paid for a large gingerbread house was collapsing and decorated like that decorated with everything falling sideways. Not a mistake. Manager not avail to speak to and associates rude and even though i went there with pictures i was blown off for days. No call back nothing. Decorator was shown the pics and she was on the phone so was told id get a call back.no call. was not even given the respect though they made me embarrassed by the appreance of there shotty work. Never again nor will i ever again refer someone to here. Terrble respect for their customers read more

The best baked goods in the area, and such an amazing selection.

No bagel selection, black and white cookie was hard and had a frosting coating. Do not recommend.

Terrible. I'm not going back again. The service took too long. The breakfast and bakery items were not good. I'd rather go to Big Y.

Love the products. The service is questionable! I waited on line for 30min for an order placed a week ago ! There should be a separate line for pick up only ! Insane ! read more

Eh. Good pastries. Everything else needs work First off, staff should have pool shirts or at least a grey tshirt. The white tshirts make it obvious that some staff members dont do laundry on a regular basis. Second, measley portions for breakfast sandwiches. You have to pay extra and get double everything to get a decent amount. Third? They are limited on what they make. I like a certain kind of pastry and I learned they only make 1 of each kind of pastry per weekday and 2 on weekends. Good they have more staff members as it used to be slow service, but some staff members come off as rude and get annoyed when people ask for items to purchase. read more

The selection was wonderful, assorted cookies and pastries. Wait staff was knowledgeable and very nice when I was asking ingredients since my daughter has a dairy allergy. They checked with bakers and guided me on my selections. The cookies were delicious and I ordered broccoli and eggplant breads, which were made without cheese, delicious and we enjoyed every bite! The pastries and breakfast menu was plentiful, looking forward to grabbing some danishes and breads next time! read more

Purdy Hill bakery reminds me of our neighborhood bakery growing up. This place has it all! I went in on a Friday looking for an assortment of baked goods for a Women's Conference I was attending. I was pleasantly surprised to see they had a selection of everything I wanted and more. I got cookies, cupcakes and other baked goods and everyone LOVED them! Everything was delicious and fresh. I will definitely return when ordering specialty cakes. Ohh I can't forget to mention the coffee was fresh and the customer service was 5 stars! I was immediately greeted by Lourdes who never rushed me despite other clients at the bakery. read more

Ordered sandwiches rolls were stale. The kid making the sandwiches kept picking up his phone. While making the sandwiches he would sample the cold cuts without changing his gloves. GROSS. When I complained he said he does this all the time. My son works in a kitchen he told the kid he would be fired if he did that. Haven't been back since. read more

My husband special ordered a flower cake for my birthday. They told him a price over the phone and then called again with a higher price. When he went to pick up the cake on my birthday, the cake price was EVEN HIGHER and they didn't even write what he asked them to on the cake. They didn't write anything at all on the cake. He was forced to pay the extra money and buy it because if he didn't, he wouldn't have had a birthday cake for me. The woman had no excuse and didn't offer any compensation for this discrepancy. Extremely disappointing and I felt bad for my husband who went out of his way to special order the cake. We will never return. read more

My wife is a vegetarian so she ordered a swiss cheese sandwich on pumpernickel with pepper and onions.The only problem is they only put one slice of cheese on the sandwich! The sandwich price was eight dollars.This will be our last time we order a sandwich from purdy hill bakery!!!! read more

Fresh selection of pastries, cookies, cakes, pies and breads. Also, has gluten free options if you order in advance. Boars head deli meats. Excellent coffee and iced coffee, which you prepare yourself. Helpful staff, reasonable prices. A few tables to eat your lunch right there, if you like. I highly recommend the black and white cookies and the individual bread puddings. read more

Go there at least three times per week for cupcakes or fresh bread. Cannot have anything bad to say about quality of the goods. Of course if you go at the end of the day cannot expect them to always have french baggettes or italian loaves. read more

Cupcakes were horrible. Stopped in on my way home to get a half dozen cupcakes. Some smelled like a freezer, may have been frozen. At a minimum they picked up an odor from the refrigerated case they're stored in. All of them had tasteless cake and the frostings tasted the same, regardless of whether they were supposed to be chocolate or vanilla. Won't go back there, better off trying other bakeries or even supermarkets down the road. read more

In terms of their deli service. It's slowwwwwwww. My experience is super slow deli service. Despite having many people working behind the counter. read more

This is my local bakery. The baked goods that are actually made "in house" are usually pretty good. Many of the cookie items are not made there and taste as though they've been pulled from a box and put on the display tray. The cannoli's are fresh and tasty. My favorite items are the pumpkin pie squares sold in the fall. The downfall of this place? UGH. The staff behind the counter. They all appear as though they couldn't care less that they make you wait, and wait, and wait, while they move at a snail's pace to fill an order. It's insane in the morning. If you are in line and the guy before you orders a cooked breakfast sandwich, the person serving them literally "goes in the back" and makes the sandwich for them. While you, and everyone behind you, waits and waits.Why isn't there a person dedicated to cooking sandwiches? That way everyone else can be quickly waited on while they just grab a coffee and their accompanying baked goods and go. There is no sense of urgency for the employees. I frequently see folks waiting in line just exit because....the wait!!! And the staff just shrugs it off. However, if you walk in and no one else is in line, go for it! At least you'll get served in a timely manner. Fingers crossed, of course. read more