I've been taking my puppy Nova to Puptown for the last 6 months, ever since she was old enough and had all her shots. Shasta is extremely helpful in giving me tips, recommendations and notes after each stay. Bringing Nova to Puptown has really helped with socialization and behavior. Every advice they have given me has aligned with my same values of positive reinforcement. I feel great trusting Nova is in such great care with all the employees at Puptown. They regularly take videos and photos and it's so fun to see my pup having fun with the other dogs. read more

Puptown - Dog Walkers Near Me - San Leandro, California

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Moki loves Puptown and so so we. Scheduling is always easy. Staff are really great and they remember Moki even when he hasn't been there awhile. He is excited to go there, always well taken care of for boarding. Also great pictures appear on their Facebook site so you can see your pup in action! read more

My friend has brought her dog here a few times now and she says the place is great. The people are nice except for one of the guys that work the front desk. White dude with an attitude. Management should really talk to him about how he interacts with customers. If he doesn't like his job, he should really quit. What's so bad about working with animals? This should be least stressful job She's thinking about not bringing him here anymore which is too bad because her dog has fun here and they seem to really care about the animals. read more

Our beautiful mini Aussie baby, Puca, was recommended to come here for puppy socializing by our first trainer after things didn't work out at a louder more rambunctious doggy daycare. After just one visit it was clear how excited he was to be dropped off in the mornings and equally happy when returning home with us. Within just a week or two our baby blossomed socially and is continuing to grow into a confident and well behaved pup companion who can take on the dog park as well as off leash hikes with us. When we went on vacation a few months later it was obvious who we would board our pup with. We are very grateful to have Puptown here for our pup journey - our and your time here is truly well spent. read more

Fantastic!!! My dogs run to the front door to go inside and play!!! You will not be happier than with Puptown. We love everyone who works there. read more

When we take Luna to Puptown, she literally jumps out of the car and runs to the door. She comes home tired from having so much fun.

In December, we adopted a high energy, 7 month old puppy. We got her some training, but ultimately decided she needed a way to get her energy out and become more socialized with dogs. After doing some research on different doggie daycares in the area, we decided to try out Puptown. The staff has been so friendly and helpful the last three months. The owner, Shasta has gone out of her way to help with my dog, even spending her own time after work. My dog has become more calm, less reactive and a joy to walk in the neighborhood. I attribute all of this to the patience and care from Shasta and her crew at Puptown San Leandro. I would never think of leaving my dog at another facility. read more

Bella Sue loves PUP TOWN! Shasta and her crew are wonderful and take pride in what they are doing. It shows in the happiness of the dogs ! Thank you all for taking such good care of my girl. I know she's in good hands while there. read more

Puptown - A pose..... - Dog Walkers Near Me - San Leandro, California

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Best daycare and Boarding service. PupTown always cares and goes above and beyond for the pup. Rex has loved it ever since he was 6 months old and just the word PupTown and his people friends Peter, Mari and Others is enough to get him wagging and going to the door to get ready. Thankyou Puptown for being all about the dogs. You all are the best. Girija ( Hayward) read more

Unfortunately no had a bad encounter with the owner. I was dropping off my pup for 2 days so I obviously asked ahead if he could have a bed or blanket and my husband was told yes our dog could. So today while struggling to hold the bed and food and my dog at the same time, some random person came up to me and said "we won't take the bed" and obviously I said "what" she then started passively aggressively saying that she is the owner and they won't accept the bed so then I mentioned to her that we called ahead of time and she said she doesn't care and she'll let her employees know not to do it again and that I could take my business else where if I don't like the policy. It obviously became heated and then she threatened to call the police because I decided to go in and confirm what she said about the bed policy. she then told me she does not want my business which is fine of course but this could have been avoided if she didn't decide to take out her anger for the day on a customer/client. She spoke to me with out introducing her self and was just very demanding while I was already struggling carrying the things in my hand and instead of redirecting her self after I said "what" she continued with the aggressiveness of no means no but perhaps further explanation of what she's talking about instead of talking to me in simple child like sentences in a degrading manner outside the place would have helped the situation. This is my second rude encounter with the owner. Maybe she's not use to people who actually take a stand for her bad behavior and I feel bad for the employees if she's like this with them. She definitely lost a customer and I will no longer recommend this business and let everybody who does come here already that I know what happened. 4.9 stars due to employees working hard and a shitty owner who prevents that extra point. Extra for the comment that supposedly I use derogatory words to put hate on the LGBTQ community PupTown I never even called you and you are telling a completely false story but of course it's my word against yours and yours against mine . You totally initiated everything by being comepletly rude and when I cursed at you because you decided to call the police because I came in to confirm your policy you didn't even let me finish and threatened to call the police. And gay?? I never assumed you were gay and you are making this look like you are a total victim when you acted like a dumb Karen. You have a totally different view of things and it honestly sounds scary but hey you were mad and used your "owner" power on me so I left. I also think it's ridiculous how you assumed I was going to be combative because I came in to talk . You seriously have issues and I completely support the LGBTQ community and I NEVER even mentioned your sexuality in any conversation I had with you BECAUSE I never assumed if you were anything! If this is how you deal with customers then it's honestly a shame. I'm truly wondering why you treated me like shit from when you saw me and assumed I was combative and went straight to trying to call the police. Like I said I support you and anybody in the Lgtbq community but because you are queer doesn't mean you can't be racist because that's all you showed me today how a brown latina woman is all of a sudden not worthy of customer service and that I would be associated with being combative straight off the bat and it wasn't when I was already leaving did I call you any curse words so everything that happened already prior to that shows you were just being a complete rude shit already. read more

Took my golden here, I was nervous at first because she is a hyper one. The staff loved her, which is a huge relief. I plan to have her boarded, fingers crossed. read more

Max had an overnighter at Puptown, they took a picture & a video of him on his neighborhood walk. Unfortunately I was unable to post the video, Max had quite a wiggle in his walk, and I was relieved to see that Max seemed at ease & not stressed out. I would definitely recommend Puptown to other family, friends, and loved ones, because the staff greets you as you enter the premises, they are very polite & courteous, they answer any questions that you might have or be concerned about, plus they make you feel very comfortable when you leave your fur baby in their care. read more

Puptown - Puptown posted a picture of Max on Facebook while on his neighborhood walk. - Dog Walkers Near Me - San Leandro, California

Our family went on an impromptu vacation and we needed a place for Molly to be boarded. Puptown was recommended to us by her veterinarian. I called them and they had Molly come in for a social evaluation the same day. Which I thought was great! They want to be sure that the guests that stay there are okay to hang out with other pup friends. When I dropped Molly off for her evaluation Molly was very unsure. She of course was happy when I picked her up but when I took her back 2 days later she went inside just fine. Like she was happy to go see her friends again. Molly stayed for 4 days and looked great when I picked her up. She has separation anxiety and I was worried that she would not eat. Last time I took her to another "Dog hotel" She came back and was noticeably thinner. I definitely recommend Puptown for your fur babies. read more

We LOVE Puptown! From the very first phone call with Shasta, the owner, to discuss their services, I was very impressed. Shasta was knowledgeable and thorough and a delight to speak with. Our fur baby, Molly, now goes there at least a couple of times a week for day care and has also boarded for a few nights. The team is amazing and Molly absolutely loves going. She is excited to get in and play with her friends from the moment we enter the parking lot. She never looks back to say "bye, mom." You can't go wrong with Shasta and her amazing team at Puptown. They are all awesome! read more

We love Puptown! More specifically, our pups Birdie and Bria do! We have two sweet dogs....but one is afraid of new people and the other is afraid of new dogs...so boarding them can be a challenge! Shasta and her team are great and have a terrific set up and can handle our sweet girls, with their personality quirks! This is a long overdue review (I think we're been boarding our dogs there for over 4 years!), but we have loved Puptown and totally trust them with our dogs! read more

My Burton has been going here since May 2022 at 6 months. From the moment I walked in and was greeted, I knew I made the right decision. They care for your pet like it's their own. The owner and her staff are great. Burton has been boarded there approximately 4-5 times and I'm at peace knowing he is cared for. He loves it there, and he is loved there as well. Thank you PupTown. read more

Puptown - Dog Walkers Near Me - San Leandro, California

Maya ( a double doodle) stayed with PupTown for 18 days and I know she had a good time playing because she looked worn out when she got home. Looked like she had a jet lag also like us. We are always certain that the staff will take good care of her and follows through with all the feeding instructions. The reason why we were able to leave her for that long (18 days). I thank all the staff and Shasta for all their loving care. Thank you. read more

Long overdue review! We have been taking our pittie dog-son Amos to Puptown for over 3 years on an almost daily basis Monday through Friday, and we board him there as too. They treat our dog like their own family member. Amos can sometimes be a challenging but loving dog. He can sometimes be pushy, holds grudges, has a memory like an elephant, and isn't able to play with a lot of dogs. The handlers do a great job of making sure he gets his energy out and is mentally stimulated when they take him out. When there is a good playmate match for him, they make sure they get to play with each other. Amos has a few girlfriends at Puptown, let's hope they don't find out about each other! Puptown is also a super safe. Amos can be dog reactive so they taught us how to train him to wear a muzzle, so he could be introduced to new dog friends. Sometimes for special occasions, they send us home with a cute treat or picture of Amos- they're so thoughtful!! By the time he gets home, is happy and exhausted. Best of all, they update their Facebook page so we can keep up with all of the doggy shenanigans. They are honest and take ownership. There have been times where Amos might have gotten a bump or scratch from another dog or because he can sometimes be a jerk, and hey, stuff happens, they're animals! They take the time to email us and give us a heads up so we're not wondering what happened to him after the fact. We've boarded him during a few of our vacations and they have done an excellent job, I don't even think Amos notices that we left him! The handlers feed him his specific food and treats because he has tummy issues. My husband and I love Puptown and all of the handlers, and Amos does too. :) read more

We have taken Russell to Puptown for 3 years, only for boarding. My wife called to make an appointment for the weekend, and the owner proceeded to lecture and scold her, out of the blue: - He is a "demand barker" - He has separation anxiety - He is aggressive - We must bring him in more often This is the 1st time we have heard ANY of this feedback. When my wife said as much, the owner dismissed her curtly, INSISTING that they always provide an exit report. Let me say this AGAIN to the owner so it is clear: We have NEVER received an exit report for Russell. He IS a demand barker and DOES have separation anxiety. What is your point? We rescued him at 5 years old from East Bay SPCA. As with many rescues, he has issues. That is the WORST of his behavior, and we are grateful for such a sweet, mild, SUBMISSIVE, loving dog. When asked about his aggression and the circumstance behind it, she responded that he reacts when another dog gets aggressive with him. WHAT? -Blank, deer in the headlights expression- When the owner said we need to bring him in more often, she was flabberghasted. So, is this a NEW requirement? Your business doesn't accommodate once-in-a-while boarding any longer? My wife asked how often we need to bring him in and the response was "Weekly". WHAT? OUR ISSUES: DO NOT LECTURE and SCOLD your clients. You are dealing with adults who are paying for services...TREAT US WITH RESPECT. DO NOT DISMISS a client's response when they say they haven't received exit reports. LISTEN, and consider the possibility that we HAVEN'T in fact, received any! INSISTING that the dog be brought in more often? Um...this makes NO SENSE. Are you in business to service the needs of your clients? Our NEED is to board our dog while we are away...NOT for doggy daycare or play dates. IF you NO LONGER offer just BOARDING, then you may want to send a memo out to your customers, letting us know your menu has changed. You were condescending and rude. Get a hold of yourself and your obvious anxiety, and remember that you are a BUSINESS OWNER. Act like one. We will not be back, as there are plenty of other options, and Russell is a SWEET and MILD boy who deserves exceptional accommodation. Puptown is no longer that. read more

Today, the owner took time to meet with me to show me video from my dog's stay, which helped me with closure. I appreciate her taking the time because the unknown of not knowing if my fur baby had suffered for the past few days, hindered my grieving process. After speaking with her and seeing the video from his stay, my grief can work towards a viewpoint of perhaps it was just his time. read more

This place is awesome. I searched all around Oakland / San Leandro for pet sitting and this place is easily the most accommodating (I drop my pup off at 6:30am and have picked him up as late as 8pm). It's also nice that the price gets cheaper if you buy 10 or 20 visits at a time. I started bringing my pup pretty much as soon as he was 4 months old and it was really his first time being around other dogs and I really like that Puptown places the puppies with dogs whom they will interact well. I was delighted to see that my puppy was much more socialized than other, much older dogs during our first few sessions of puppy training. Initially I needed a doggy day care to make my new job work, but now my pup is old enough to come to the office with me every day, but I'm still planning on taking him to Puptown at least once a week because he really does love it. And everyone there seems to love him. It feels like I'm giving him a treat by bringing him there. The owner, Shasta, is pretty cool, too. Aside from her being really friendly, she also continually gives me great advice about how to be a good dog parent and have a well socialized dog. I can't say enough good things about this place. I highly highly recommend giving your pup a treat and bringing him / her to Puptown! You won't be disappointed!!! read more

PupTown is a wonderful dog loving place! My husband and I was blessed that a friend suggested PupTown to us. Being first-time dog parents of the sweetest pit bull in the world, we wanted to find a good place to board our dog over our 16-day vacation. Prior to our trip, we scheduled three half-day play dates at PupTown to acclimate our dog there as they advised. I could see they care about dogs and tune in to each one. They really get to know your dog and what works best for your dog. I'm so glad we learned about PupTown. It relaxed us to know our dog was in good hands with knowledgeable, caring people while we were traveling. Thru PupTown's Facebook page photos & videos we could see how our dog was doing. Our dog came home well and joyful after a two-week plus stay. PupTown rocks! While it's not the swankiest boarding place, it's a warmhearted dog village. P.s. My wish is that PupTown also offered dog training. Maybe in 2020??? read more

Great experience with PupTown! I was really nervous about leaving my dog for a ten day stay especially when I never left him more than one day and that was with my parents. So I wouldn't just drop off my puppy in a unfamiliar place, I began to introduce him to PupTown a week and a half prior so he would feel a bit more comfortable. It worked! My puppy was excited to go to his day care which showed me he was in good hands. Great communication and really friendly staff. Very professional. Thank you PupTown! read more

I cannot believe I haven't already reviewed puptown!! I thought I did but got to looking for my post and it's not here! Soooo, let me say this.... my boyz luv the place. It's our little every payday thing. So every 2 weeks, Shasta comes to the house (taxi service ) and picks up my boyz. Off they go to school (doggie day care). They have a wonderful time there and pictures are posted to Facebook. They can get a bath or nail trim too. Lil Man was having problems with his nails but my friends at Puptown were consistent and patient and now he's a once a month or so kind of guy. I would also like to say that what I really like about puptown is it's not on a busy road. They have a competitor in the area that I used to go to. But that busy road scared me half to death. I like my boyz being in a chill (sort of) neighborhood just in case the get loose. The road was the reason for me changing to puptown. Bottom line. But yes, I'm happy with puptown and am glad to give them a 5 star review. read more

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Puptown is the BEST! We know our pup is safe and well taken care of while we are on vacation. Thank you all.

The staff at PupTown are friendly and helpful and genuinely concerned for the well-being of their doggie clients. read more

Puptown - Zahara enjoys her time at PupTown. - Dog Walkers Near Me - San Leandro, California

Puptown's staff is caring, fun and professional. Nikki stayed overnight for the first time. when I picked her up i had to wait a few minutes because she was playing with other dogs and difficult to distract to come out! that's the kind of experience I want her to have!! Bravo! read more

Puptown is amazing! Toni did a wonderful job, informing me of everything I needed to know, as this was our dogs first stay with other pups. Everyone there is so kind and really care about you and your dogs experience. Our Neffie will definitely be back. Thank you to the entire team for making our first boarding stay stress free! read more

I am adding to the chorus of praises for PupTown. We've been sending our beloved fur babies here since our oldest, Ollie (a now three-year-old Beagle), was 12 weeks; his sister, Harley (a mini Aussie who is now almost two), joined him last year. We couldn't be more grateful for the care that Shasta, Tonee and the PupTown team show our dogs--we know that when we leave our precious pups they will be showered by as much love as they get at home. And Ollie and Harley enjoy their time at PupTown so much that they can't wait to be dropped off; literally, they both start howling and barking with excitement as we turn the corner onto Catalina Street, and, once inside, run off without a second glance at us. Thank you so much for taking such good care of our little ones! read more

Puptown - Dog Walkers Near Me - San Leandro, California

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We have had our girl in day care for a while, then we had to leave town for 2 weeks and Puptown was AMAZING. Our poor girl got super stressed and required more of a hands-on approach. They took that opportunity to provide one-on-one support, extra food, and a quieter environment when she needed it. They did all of this with us being out of reach, taking the initiative to create the best experience for Bagel. Shasta and her crew are the absolute best. read more

A great business and he's really very professional. Thank you Lexi loves it. I'm very happy with the service we receive.

Rufus enjoys his time at Puptown; the AM and PM staff are great; they're professional and caring. Thank you Shasta for making sure quality of care is premier. read more

This place is above and beyond. They really care about holistic dog health and go all the way to make sure each dog's unique needs are met.

We have been taking our puppy here for roughly 1x per week for the past year, and it's been amazing for us and for our pup! When we rescued our pup at 9 weeks old, she had a broken paw, and so was unable to socialize with other dogs during her critical socialization period. We started taking our pup here after she got her cast off, and the staff welcomed her with open arms! She learned how to "dog" here, she feels safe here, and she gets so excited whenever we pull into the parking lot! While they don't have live webcams, we are able to stay up to date with their frequent daily posts on instagram. It makes us feel good to know we're dropping our pup off somewhere where she is valued, treated well, and that she is excited about also! read more

Thanks pup town another great day and night Thanks for taking care of my girls everything went well as usual I appreciate your dedication to pup town and all the dogs. Five Stars as usual!! read more

Junior just spent 10 nights at Puptown. This was not his first boarding experience and won't be his last! We know he's being well taken care of by Shasta and her outstanding team. We loved seeing the daily photos/videos of Junior. And appreciated his "report card"! read more

It's a safe and wonderful place for our Rufus. He enjoys the staff and especially playtime. Thank you for taking such good care of him. read more

Can I go 2 stars more? We have been going to Puptown for over 10 years, with our previous dogs (Austin & Lily) and now with our current dogs (Panda & Penny). They are a caring and loving facility. The team is always welcoming and very responsive to emails in a very quick time frame. The dogs are well cared for and I have no hesitation leaving them there. I have left them for as short as a weekend to over 2 weeks and did not have to worry about the dogs aside from missing them! If you want a caring, clean, loving place for the four legged family members- GO HERE! read more

Thank you Puptown for all you do for our dogs Argo and Max and many others...Argo and Max always thinks they are going there when we open our Expedition...they alway enjoy themselves that they come home so relax and tired. read more

I love PupTown, I am so happy I found this place. Everyone there is so nice, they treat my puppy (Tank) like he's there own. Half day, all day or overnight the service is always the same "Great." read more