Cancel

    Open app

    Search

    Puptown

    4.7 (161 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 2 months ago

    Services - Puptown

    Dog walking

    Pet boarding

    Private dog training

    1 More Service

    Puppy socialization classes

    Puptown Photos

    You might also consider

    Recommended Reviews - Puptown

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    My dog was bite at doggie daycare and the ER doctor had to insert a drain so my dog didn't get sepsis!
    Nicole V.

    The update that Shasta shared after I shared my honest review & injury photos of my dog being bit by another dog is all lies. Not once did our dog instigate a fight. He has never done that ever. And he's been trained by numerous professionals since he was 8 months old. He was 3 when this injury happened. So I know for a fact it wasn't because he was "insecure" or "untrained". He spent a year training with a specialist that only trains Rhodesian Ridgebacks. We spent thousands on his training. So to blame our dog for their lack of care is incredibly frustrating. The fact is they were understaffed (which they admitted to in an email correspondence), they also let the dogs play too rough (which I've noticed from previous videos they posted on their FB) AND they don't correct the behavior of the more aggressive dogs. So if your dog is a sweetheart like ours, DO NOT GO HERE.

    Daniel J.

    My sharpei loves coming here They send report cards throughout the day He comes home exhausted They really love him and I feel like they take good care of all of the dogs here

    Pup
    Vicki H.

    Pup town is awesome! My pup is happy and excited to walk in the door. I believe the staff value my pup and they have a genuine care for her. Shasta, the owner, knows dogs and ensures her staff are trained and proficient in positive handling and training techniques. The spaces for the dogs are clean, stimulating, and staffed well for oversight of the pups. Pup Town is my goto when I can't have my pup with me.

    Derpy boy Queso (this was posted on Puptown's social media)
    Karen H.

    My two young dogs absolutely loooooove Puptown!! I started bringing them here last year when I adopted them from the shelter. I like that there are options for either half day or full day for daycare. They also offer grooming services and neighborhood walks. The staff post pictures and videos of the dogs there daily. The owner, Shasta, gave very constructive advice to me on how to be a better dog parent. All the staff members are friendly and professional. I really appreciate hearing little stories about how my dogs when I picked them up. That tells me they are attentive and really care about all the dogs in their care. My dogs and I definitely recommend Puptown for daycare and boarding needs.

    Lucy on her way to daycare
    Robin R.

    What can I say., I love Puptown!! My dog is not easy.. she's one part old lady and 1 part terrible two's!!! I really thought she would get kicked out her first day.. I waited for the " come get her phone call!" I never got the call.. what I did get was a picture of my grouchy dog sitting on a pillow in the office! Shasta and her staff understood my dog! Even gave me some tips on dealing with her bad behavior. Puptown really does care for your dog! They have been a lifesaver for me with doggie daycare. It worked out so well that I booked an overnight stay for my dog. Puptown even had a extra services I could get for my dog. A bath, nail trim and clean her ears! and the prices are reasonable! Highly recommend!! Thank you Puptown!!!

    My review is based on interactions with the staff. The intake forms online were relatively straightforward. I got a call from the staff and brought my dog to basically do a test run. Unfortunately, he didn't pass, which I am so bummed about. We got him from the shelter and he's still in his puppy mode. He's so sweet around humans but is like a Tasmanian devil with dogs. But, nonetheless the staff was pleasant and understanding. I wanted to thank the staff for the opportunity to meet Mr. Phil!

    Wag Hotel- Oakland

    Not bad if your dog is older. My dog is young and has alot of energy. With that said, he can get over stimulated. Puptown kicked him out!!!!! Because he gets "overstimulated" I was concerned until I took him to another location (while I still train him), he is socialized however at 15 months he does have lots of energy. I tried Dog Time in San Leandro, I had no problems with him being "stimulated". I also went to Wag Hotel in Oakland as they are closer to my work. He went a whole week with no issues. So at the end of day, I'm not really sure why my pet had an issue at Pup town. He shouldn't be the sole reason as to being kicked out. I'm happy that my pet doesn't have any issues at the two other places. AND BOTH places have cameras so you are able to watch your pet!! So if there is an issue you can see how it's handled and what caused an issue. Both places, Dog Time & Wag Hotel take pictures as well to show you progress if in case you can't watch the cameras and they were clean, no dog smell. I guess everything happens for a reason because I wouldn't have tried Dog Time or Wag Hotel if they didn't kick my dog out, lol. The 1st pic from Wag and the 2nd from Dog Time

    Sasha and her friend hanging out at Puptown

    See all

    6 days ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nicole V.
    563
    46
    47

    2 years ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of E B.
    1
    80
    19

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 2

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Convenient location, warm cheerful staff; however, the owner did not like my dog. Also she had several trips to ER because of them.

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Staff is super friendly and the prices are fair. They have weekend drop off and pick up which some places don't offer

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 2
    Photo of Bree S.
    214
    3
    3

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Shasta M.

    Shasta M.

    Thank you so much, we love puppies and watching them grow and learn!!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 5

    Ask the Community - Puptown

    Review Highlights - Puptown

    From the very first phone call with Shasta, the owner, to discuss their services, I was very impressed.

    Mentioned in 63 reviews

    Read more highlights

    You might also consider

    Dog Time! - Harmony resting after a fun day at daycare

    Dog Time!

    (195 reviews)

    We have been bringing our dogs to Dogtime for close to 10 years for both daycare play and overnight…read moreboarding, and we truly could not imagine going anywhere else. The professionalism and structure they bring is unmatched. They manage their facility much like a children's daycare, every dog is carefully evaluated before being welcomed into the community, vaccinations must be up to date, and safety is clearly their top priority. The facility is incredibly clean, organized, and thoughtfully run. We also love all the extras they offer. From different levels of boarding (the highest tier even includes a special tuck-in and Kong treat!) to dog training, bathing, nail trimming, and their fully engaging playrooms, complete with Dog TV, play structures, bubbles, pool days, and themed activities, it's clear they go above and beyond to make every stay fun and enriching. They even include webcams for us parents to check in on them from time to time! Our doggie Herkules absolutely LOVES his Dogtime family. It is truly his home away from home, and he gets so excited every time we pull into the parking lot. As very particular dog parents, trust means everything to us -- and there is no place we trust more than Dogtime. Tony and Krista have done an incredible job since taking over the business. They've created something really special, and we are forever grateful to them for caring for our dog kids as if they were their own.

    Very clean and friendly pet stays Our furry friend loves…read morethere and by the end of the day he is so worked out it took him 2 hours to recover from playing all day There's a dog care in every room monitoring the activity of dogs and they do enforce good behaviors and you can leave your dog at peace while you are at work or away

    Uncle Pawpaw

    Uncle Pawpaw

    (76 reviews)

    We boarded our 4-year-old English Springer Spaniel, Dior, at Uncle PawPaw for 5 nights -- his first…read moretime ever being boarded -- and Roy was absolutely amazing. From day one, Roy made us feel completely at ease. He sent daily photos and videos of Dior having the time of his life with his furry friends, which was huge for us since Dior never really got to socialize like that before. Seeing him so happy, relaxed, and genuinely enjoying himself made all the difference. Roy clearly loves what he does and treats the dogs like his own. We couldn't have asked for a better first boarding experience and will 100% be booking again. Highly recommend to anyone looking for a place where their dog will be truly cared for.

    I had a rare chance to travel and needed to board my Corgi/Australian Cattle Dog, Poppyseed. I was…read moreso nervous and scared to leave her alone with a stranger and it is the first time she's been boarded without her sister, who passed last March. But WOW!! Roy at PawPaw is truly amazing and the only person I trust. I came home to a beautiful, clean and better dog than when I left!! It's like she remembers her early training again-- she sits on command, is quiet on command (now HOW did you do that??!!) and is just perfect!! Holy cow!! Roy sends pictures and videos every day so you know that she is safe and happy. I loved seeing her "tucked in" at night with the other pups. I don't trust anyone else with my dog other than family and Roy. Thank you for taking such great care of my dog. I appreciate it more than you know.

    Happy Hound Play & Daycare - Inside or outside play all day!

    Happy Hound Play & Daycare

    (372 reviews)

    West Oakland

    I have brought my dog to Happy Hound for over twelve years, after we tried another doggie day care…read more The staff at Happy Hound knows and cares about all the dogs, they have a thoughtful system for placing every dog in the appropriate group based on the dogs' energy level and temperament (mine is cranky with other dogs and wary of people), and the staff (all great) really understand how to accommodate different dogs -- no matter the size, breed or personality. For years my dog was there five days a week as I commuted into the City, and I always knew she was safe and happy there. Really the best facility for boarding dogs. M.A.B.

    Update following the owner (Suzanne)'s response:…read more I appreciate the business taking the time to respond. I want to clarify a few points for transparency and for prospective customers considering Happy Hound. My concern was never the existence of a first-day assessment fee, but the value delivered. I have used dog daycares across NYC, Chicago, LA, and San Francisco and have never encountered one that charges more than a standard daycare day for a first-day evaluation. In many cases, the first day is complimentary. That context shaped my expectations going in. When I called to book, the 3:00pm time slot was the only option presented to me by Happy Hound. At no point during booking--or after the tour--was it communicated that the daycare credit would apply the same way regardless of whether my dog attended for a full day or only a couple of hours. Without that clarity, it is entirely reasonable for a new customer to assume that paying for a full day would result in receiving a full day of care. That is where the communication breakdown occurred. I am not disputing the sequence of events shared in the owner's reply. My concern is with the policy itself--specifically, requiring payment for a full day of daycare while not delivering a full day of service when scheduling limitations come from the business. The outcome was that I paid for care my dog did not receive. A prorated refund for the unused portion of that day would have been a reasonable, customer-oriented resolution. Sharing this simply so other prospective customers understand how the onboarding process and policies work in practice.

    Citizen Canine - Goodbye

    Citizen Canine

    (131 reviews)

    East Oakland

    Citizen Canine is the best. That's it. That's the whole truth. They aren't just voted the best by…read morethe community every year. They treat my dog like royalty. They offer training and special care packages. One on one care options and boarding. I could sit here until I reach the maximum character limit glazing their services and the care that they provide. They are also very close to the 880 fwy gas stations and food options so when you pick up your fur baby you can grab gas and dinner on those days you're too tired after work to think. Their fenced in play area has large umbrellas and misters that spray fine mist when it's hot. They love love love dogs here. I have not met one apathetic employee in the years my dog had been coming here. Everyone here is as amazing as these reviews imply. I owe my dog's health and happiness to her weekday daily routine of several walks and play times, baths and other spa day services when she is here. My work lets me bring my dog to work and I still bring her here. They are that beneficial to her wellbeing. All hail Muñeca, queen of chugs!

    I took my beloved Chihuahua, who is only 5 pounds in April for three days I left my beloved pet…read morethere, and when I came back to retrieve him. He was crying a cry that I have never heard of distress outside on the other side of the fence. I waited and waited while they took their time and when they brought my dog back, I realized it was my dog that was crying he was overheated and exhausted and panting for breath, like I have never seen him before this place almost killed my beloved pet!!! I will never ever ever take my dog here again!

    Bow Wow Ventures - Willow gives smiles

    Bow Wow Ventures

    (29 reviews)

    I'm so pleased to be able to update this review from 2010. How time flies!…read more Our dear Penny whom Shasta helped us with back then passed away in 2015. We started working with Shasta again in 2017 when we got our new pup, a border collie rescue. He came to us emaciated and poorly socialized, needing love and positive experiences to bring him out of his shell. Shasta gave us much-needed training advice, and from there her staff started walking Hugo on group walks, which he's done once a week since 2018. He enjoys these walks so much; they provide wonderful socialization experiences. All the treats and training in the world can get a dog so far, but a strong adult with a great pack really helps with confidence-building and calm. Hugo walks with Toni, who send us pictures of him each week with his crew. I can tell that Hugo is happy with Toni and his pack: as we release him to the car (to maintain social distancing), our pup who usually does not like to leave my side will happy run down the stairs to greet him and hop in the car! Shasta also runs Puptown for boarding. We've only needed this service once, but having been in there and knowing Shasta for so many years, I know that this would be a great resource as well. It has been a pleasure seeing Shasta grow this business for over a decade, and watch it continue to provide the same excellent service it did in the beginning. If you need training support, especially with difficult dogs, a weekly walking group, or more, Bow Wow is a great choice. Review from 2010 I love Shasta. She has walked our dog for well over a year. She been amazing. We have worked with four dog walking companies, and Shasta is a cut above. As a handler, Shasta knows dogs and dog behavior. We switched to her when we were having some behavioral problems with our dog at home, especially after walks. Shasta worked closely with Penny and we've seen huge improvements in her behavior. Last year our dog needed surgery; Shasta worked with us on her rehab, and continues to be conservative with her play to ensure that she stays strong. As a business person, Shasta has been great. She handled our initial interview, paperwork, and invoicing professionally. We LOVE her daily dog walk "reports"--these little report cards let us know how our dog was feeling, what she did, and (sorry for the detail) even if and how she pooped! Who could ask for more? Our dog loves Shasta, responds well to her, and behaves well at home after a walk with her. That's what matters most.

    This crew... where do I start? Shasta and her team have been walking our dogs since they were…read moremonths old. Now they're in their twilight years, we still feel the same. They are a wonderful team that treats these dogs like their furry children. Shasta and her team have been awesome, helping to transform these loving, high energy dogs to obedient and happily exercised ones. One of our dogs is socially awkward -- he's gotten kicked out of almost every doggy day care in the East Bay. o_O The off-leash hikes are must haves for them and our backyard - you should've seen what these two did before we hired Bow Wow Ventures! They're worth every penny. I'm not kidding when I say our dogs love them. When they hear the truck coming, they're raring to go. And they're the only ones we call when we need to board them. I cannot recommend them enough.

    Puptown - dogwalkers - Updated May 2026

    Loading...
    Loading...
    Loading...