Love this store. The staff are very helpful especially Ryan. I asked for him to check on some clearance stuff in the back and he came out with a stack of shoe boxes! I always go here when I need new sneakers. Great store. read more

Got outstanding customer service today from Carol. She helped my daughter pick out shoes and we got three great pair! Store manager was great as well. Store was clean and well stocked. Thank you read more

Went in looking for some Pumas, but ended up finding lots of Cougars. I purrr...they meow. read more

PUMA - Outlet Stores Near Me - Carlsbad, California

Customer Services was terrible, we won't go back again. One of the employees (lady) was so rude. - I went to Puma store on the 7/3/2017 around 2-3 p.m. There was a guy, he was so helpful and nice, trying to help us and other customers; when we asked him to check if they have a new pant from the stock, he said sure. I heard the lady asked the guy, "what are you doing?" When we went to the Cashier, I told the same lady that my husband serves in military, and she said "so?" and she requested to have my picture ID right away to prove that. I told her we got married last week, and i can show her my husband picture ID to prove that. and she said "No, I need your picture ID and prove that you have the same last name....,," and she said " you already got 50% off from the entire store, what do you want? " I am not trying to take any benefit from them, but i really think that the way she said and her altitude was so rude and unrespectfully. read more

This is the only one of the Puma outlet stores I've been to (Orange and San Clemente are the other) that does NOT honor Puma Outlet coupons that get emailed through their regular distribution list. Very snarky manager suddenly makes it seem like EVERYthing is on clearance (even if it's hanging in front of the store on display) and thus not applicable towards the 20% off total purchase coupon that got emailed to us for Labor Day. Visit Orange, San Clemente, and Cabazon. Steer clear of the Carlsbad location! read more

Wonderful shopping experience! Came in with my 2 young boys. Kudos to Jennifer she went out of her way, from measuring my sons foot to calling other locations to see if they had his size. Super friendly staff, clean store. Will definitely be returning. read more

PUMA - Cookie Monster Pumas we scored for $19.99 and second pair 50% off - Outlet Stores Near Me - Carlsbad, California

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Evie was very friendly and helpful. The store was very clean and had great sales. They also had soccer balls for kids which was exactly what we were looking for. Great prices! read more

Great sale with 40-75% off. Good selection of workout tops and shorts for a decent price. Friendly and helpful staff read more

PUMA - Outlet Stores Near Me - Carlsbad, California

Evie was awesome came in greeted us right away wasnt pushy let me do my thing we were about to leave with only socks when he started asking questions on what I specifically was looking for he found a pair shoes i liked that I had not seen. In the end left with more then I anticipated and a very satisfied customer thanks again Evie read more

I think I'd like their clothing a lot better if the logos weren't so egregious. The Nike swoosh is so understated as is most of their athletic wear. But I do like big logos as evidenced by my Polo collection. This outlet is very drab. I expect more color and more hybrid fabrics from Puma, but I'm always let down at their outlet stores. The Usain Bolt collections are nicely designed but I'm against wearing any athlete's clothing line whom I'm older than. If you think that's weird, I've got other rules that may blow your mind. Their Ferrari and Ducati collections are bare, so bare. These collections are standouts for Puma, but at the outlet you're pressed to find a t-shirt or zip-up. Try Barney's... read more

Crowded, selection is bare bones, and prices are about average compared to any mall store, save for a few good deals here and there. Service was not great. read more

Who doesn't like a 40%-%70 percent discount? I for sure do! The have a wide selection of active or casual gear. M3 power and Ferrari items go quick with sizes! The other day I cam in and I got a pair of shoes that were originally $46.00 marked down to $13.00 bucks! Now that's a steal! Customer service is good they always acknowledge you and help with finding you sizes. Just wish the selection wasn't so skim when it comes to sizes! read more

Great selection of great active wear! The shoe selection seemed a bit small though. But they definitely had quality items in their active wear selection. Plus on the day I went, things were 50%-60% off, making for some great deals. I'd say Puma stuff is usually overpriced, but this sort of sale makes it totally worth it. Just as a note though, double check to make sure you get the right discounts. We only got 50% off on something marked at 60% off, and had to have them adjust it, which they did in a very kindly with many apologies. read more

love puma sneakers! they're good quality, they fit my fairly wide feet (its good to have big feet, you know what they say about big feet... doncha?!... ;-)) and they are always stylish with a bit of edge. i've bought shoes here in the past, and just bought another pair. it did take me a while to decide if i wanted these or not. cause they have touches of neon orange and yellow and i couldn't tell if they were cool, or if they looked like clown shoes. well i hope they don't look like clown shoes, cause i bought them and i'm wearing them! (my niece tells me i can rock orange though, so yeah i think they look good too...!) shopping here's pretty easy and chill. the whole place is clean and well organized. staff is very friendly and you can tell they are really trying to be pleasant even though i can see the strain underneath the smiles, like they'd rather be doing something else. (hey i understand, no worries!). actually this whole outlet center (carlsbad premium outlets) has pretty serious and good customer service in all the stores which i find pretty surprising. the last thing i'd wanna do is deal with bargain hunters and tourists all day. but i would say 90% of the sales help in the stores here is exceedingly friendly and helpful. maybe there's something in the water, i dunno. anyway i love the puma outlet. generally always find something cool here. not 100% of the time, hence not 5 stars. but it's a fun sometimes cheap treasure hunt where you end up with something good. anyway what do you think of my orange shoes?! ;-) read more

PUMA - bought these for like $40 down from $65. hey that's cheaper than a sushi dinner. they're loud... but not too loud. love em! - Outlet Stores Near Me - Carlsbad, California

Wow i had previously purchased a pair of sweat pants the day before at the san ysidro location but they did not have my size in a different color i wanted aswell, they had them in this carlsbad location when i asked the representative why where the prices different the guy who i did Not even asked butted in and stated, "because they always do dumb shit, we don't do dumb shit" while he was scratching his back against a clothes rack!! What type of people are you hiring!! I work in the service industry and all stores should be the same all the way across especially if they are in the same county! They should of called the other location to price matched instead of trying to make the other store look bad, to top it off no need to get an attitude!! read more

HUGE selection in shoes and cloths , great deals they currently have a buy 1 get second pair 1/2 off great deal , we bought about 10 pairs of shoes recently great staff , family friendly , my son was running around and they started playing with him meanwhile we shopped around , great store and great selection. read more

I came in on a Sunday night was welcomed in as soon as I walked into the store. The staff was amazing! Colin and Juan were awesome they took their time even though it was super busy. They were super friendly it seemed like they had a good vibe in the store expected one lady she was really rude I think she was a manager. Overall I recommend coming in and getting some new close from Puma! read more

Only reason I'm giving 5 stars is because of Evie and Brie. They really took care of me when Donell couldn't. I went in to return some shoes I purchased online(wrong size). Unfortunately Donell was the person "helping" me. I decided to go ahead and exchange them since they where on sale in store so why not. I asked him if he can help me get the right size, he didn't say anything then just left to grab the pair. Once he came back I asked if the shoes run big or small he said they run small so I decided to try them on to make sure I don't have to come back and all that fun stuff. Donell then speaks into his little headset thing and says " I'm gonna need your help this customer is taking their time trying on shoes." I immediately said are you serious. I told him those are things you say when your customer leaves not in front of them. I asked to work with someone else no way was I going to continue working with someone like him. Brie and Evie finished my transaction and even threw an additional discount for the inconvenience of Donell. I'm sure I'm not the only customer he's been like this to, he just needs a job where he doesn't deal with people because his customer service sucks. read more

Really nice sales people here, especially Kalani. He was really helpful, found us an awesome deal on golf shoes for my daughter and we got another pair of great looking tennis shoes for college. read more

Kudos to Brie, one of the managers at the Puma Store in Carlsbad Premium Outlet Mall. I was in Puma over the Christmas holidays and she was so pleasant and accommodating. Giving this store 5 stars for having the insight to employ a person of Brie's nature. It makes shopping there a much better experience. read more

Yesterday I had a great experience with Cesar. He was so helpful helping me find size 4 soccer balls. He opened 3 boxes until I had what I needed. Very patient and kind. Thumbs up on the costumer service. read more

Lots of cool stuff, but terrible customer service. Only one clerk in the front of the store, and she was unfriendly and not at all helpful. Asked about a shoe that I wanted, she just said "shoes are over there" and pointed while she kept folding a shirt. I won't be going back. The website is better anyway. read more

Josh was the man of all men! He politely corrected me to look at the USA sizes, not the UK sizes. He helped us find the best ways to ring up our things to ensure we had the best savings possible. Great customer service, great personality, great math skills. This guy is going places. read more

I work at this PUMA store and I agree with a lot of the previous reviews. Out selections are small and sometimes bare but thats because we are an outlet store. I cant wait for the new store to open down the way where the old Hanes store was. Hope all you guys come by and end up liking us a lot better!!!!! read more

Awesome! Experience!!! Edith was supper helpful and everyone was supper sweet ! Definitely would go back !!

Extra discount with AAA card that is stackable. Staff is helpful. Selection used to be better here as well, but not as great as before.

If you tell me that I can buy one get one free of course I'm going to buy stuff. The selection here is good and the staff is helpful. What else could you ask for from an outlet store? read more

Unbelievable! I purchased three pairs of tennis shoes during their holiday sale for a total of just over $60!! It's true. It pays to be a regular at this store. Although their selection isn't the greatest - partially due to the current style and the styles available - but I always find one pair that I like. The staff is helpful yet not overly doting and they have a handful of styles that always are available in the hard-to-find Mens 14. I often receive special coupons for date specified future visits and IT IS WORTH IT to make it back. I got 3 pairs for less than the price of one!! A FOREVER FAN! read more

Excellent customer service, they went out of their way to make sure we were happy. Their manager Evie is very nice and friendly. read more

One of the female employees working there on Saturday was very rude and seemed to have an attitude with anything I asked her about. She offered to help us with whatever we needed, but when asking her to check on a pair of shoes in stock, she only came back with the response, "No. We don't have it." Her tone of voice made it seem like we were a burden asking for her to check, and gave no alternatives to help us continue shopping. I will not be returning. read more