Just wanted you folks to know how pleased we are with Ryan's work tonight in unclogging our kitchen sink. He was so professional and courteous. He took the time to explain to us what he had done and what the problem was. We could tell that he took great pride in his work and expertise. He was very meticulous in making sure he covered every detail in resolving our issue. Like most people, we get very stressed and leery when dealing with plumbers from past bad experiences but, Ryan was very transparent and forthcoming and made us feel truly comfortable and confident in choosing you guys. He took the time to make sure his work was completed and made sure to clean up after he had completed the task at hand. We called a handful of plumbers prior to using you folks and I'm glad that we did. Thank you for being true to your reputation and testimonials. We are so appreciative. Now we don't have to worry about who to call for any future plumbing challenges! We will be sure to recommend you to all our family and friends! Your very satisfied customers, ShinAe Yu and Don Quinn read more

Wow! I am extremely happy with Pueo Plumbing. Loved when I called that I spoke to a local person, not a mainland call center. She was very friendly and understanding. Plumber Garrett was at my home in about an hour. Garrett was friendly, respectful and knowledgeable. Last week, I had a large mainland company to clear my toilet line of a clog for a high price. Turns out, they may have just pushed the clog further down the main line. This morning, my shower drain was back flowing, caused by a massive flushable wipe clog deep in the main line. I appreciated their 'ohana philosophy and their extremely reasonable rates. I will use Pueo for all my future plumbing needs and spread the word. Thank you so much! read more

Amazing service with integrity from Alex of Pueo Plumbing! My cold water shutoff valve wasn't working for my kitchen faucet (needed to replace it) so I called Pueo and was immediately scheduled for service in one hour. Alex arrived on-time and found that the handle was broken but the valve was still good. He advised me to buy a replacement handle on my own and avoid their charges since the valve was still good. Can't say enough about integrity in this business and not knowing if they're telling you the truth. He could have easily replaced the entire valve and charged me and I wouldn't have known any better. Thank you Alex and Pueo Plumbing! read more

Again a good experience with Pueo Plumbing. My kitchen sink was clogged and draining slow. Got some advice from a friend mine to run hot water to try and clear the drain. Still was draining slow so called Pueo Plumbing and spoke to Leone. She was very pleasant and accommodating with my appointment. I had a 8:00a appointment but realized I had to work so she rescheduled my appointment for a later time. When I got home, Drake was there and he told me that my drain was clear. Told him last night before I slept it was draining slow. Don't know what happened but he said he could still snake the drain if I wanted him to do it but he thinks it was not needed. Felt bad and apologized to him for coming for nothing. This is why I continue to call Pueo Plumbing when I need a plumber. Customer service is second to none and they are very honest. They are not there to soak or try to sell you plumbing package like other plumbing companies.. ALWAYS SUPPORT LOCAL read more

TLDR - Do not trust Pueo!!! No integrity or accountability! Hired Pueo to do a sewer scope before a home purchase. Home is older and we were very concerned about the health of the cast iron piping underground, especially considering how costly and invasive sewer pipe replacement can be. Was pleasantly surprised to hear the Pueo tech say that they scoped to the city sewer line and the pipe looked good, no issues, thus went ahead w the purchase with optimism. 4 days after moving in, returned to a sewage disaster; downstairs toilet backed into the shower. Long story short, after contacting Pueo repeatedly to confirm they did not see any issues in their scope to the city line, I asked them to send the scope video. Turns out they only scoped 1/3 of the plumbing line (30' out of 90'). Up until I called them out on that, they repeatedly assured me that they did the full line and there was no issue. We hired a different plumber to do the full scope and he found extensive scaling and that our pipes were full of cracks and holes. Pueo ghosted us after we questioned them on the video until we escalated it to the owner. He refunded us for the scope but basically denied any wrongdoing on their part and is not taking any responsibility or showing any accountability for their blatant errors, missions, misrepresentation, and negligence. The whole reason we hired Pueo was so we could make a decision on whether to walk away from this house purchase or at least be equipped to negotiate with the sellers before purchase!!! Now that we have been robbed of that opportunity, we are stuck with $25k+ in repairs and zero recourse. What was supposed to be a happy first-home purchase for our family, after dropping our entire life savings, has now become a nightmare of pleading with Pueo to do the right thing. read more

Pueo Plumbing is able to do a professional job in a timely manner for a LOT of money. We had a PROBLEM though: during replacement of some of the pipes, DAMAGE was done to the exterior of our house. Pueo Plumbing REFUSED TO CORRECT THE DAMAGE. They said it would "cost a lot" for someone to come out and assess a repair.....We paid almost $7000 cash for the repair!!! That's what I call "a lot". They do not have integrity. I will not use them again. read more

I have a commercial toilet in my apt (think the tankless type you'd see in restaurants/bars). In 2020 it started leaking and I called Rotor Rooter to come and fix it. It cost me well over $2k (they brought in a remediation company to help with the water damage), only for about 2 months after they "fixed it" to start leaking again. At that point, I was out of the warranty period and they were stating that it would cost me another $3-$4k to completely change out my entire toilet. I ended up with a band aid patch from them that lasted 5 years, until this past week when the leaking started again. I'm not gonna lie, I was really scared of the potential cost for the fix, seeing how 5 years ago I was quoted a couple thousand dollars, but I knew it had to be done. I called Pueo because I had seen them popping up on my facebook feed and they had great reviews. I asked if they did free estimates and the girl I spoke with said "Sure, I could have someone out to you today!" Ryan from Pueo showed up on time (early actually) and after listening to what I went through with Rotor Rooter and showing him the patch pipe job they did, he went through my options with me, the pros and cons, and finally the price estimate. When I tell you my jaw hit the floor because it was THOUSANDS less than what Rotor Rooter quoted me,!! The thought that I had been living with this patch job for 5 years made me so upset, it was clear that Rotor Rooter was definitely just trying to milk me for every dollar. I asked if he was available to fix it today and you guys, HE GOT IT DONE IN 30 MINS. I can't recommend Pueo Plumbing highly enough. Ryan was open, honest and transparent about the pricing, explaining the process, what could go wrong and end up costing more (again, commercial toilet, it's more expensive to fix than a standard), and yet I knew I could trust him. Thank you Pueo Plumbing LLC, you guys have made a customer and believer out of me. read more

I have used Pueo Plumbing in the past and they have always done a great job! Garrett unplugged my bath tub drain and patiently checked on a possible leak from the washing machine pipe. He has excellent customer service, answered all my questions, and is very competent and efficient. I would highly recommend Pueo Plumbing! read more

Very expensive. Shop around for competitive bids and hopefully lower prices. Ask the price of the first visit before hand. It was expensive.

We choose Pueo for a large plumbing project on our older house and are glad we did. They weren't the lowest bid, but they were definitely the best choice. From the first visit, Jonah was incredibly professional as to what was needed, and how they would do it. He explained everything in an easy to understand manner and answered all our questions. The project took a week and involved excavating and removal/replacement of pipes. Jonah and his partner Keone were prompt, professional, outgoing, and kept both our house and yard very clean. We are very pleased with their work and how the project went. Mahalo! read more

I called Pueo Plumbing after hours, however I got a call back from Ken that evening. Ken, was so delightful and quite informative. My issue here in Hawaii Kai was swamp gas coming from our shower drain. It was an awful smell, and if you check your browser, it can lead one to think of costly remedies. However, Ken did basically advise me to use a drain clog solution rather than have Pueo Plumbing come out. I thought he was so honest and basically was giving up a business opportunity to deal with me and possibly make a few bucks. Anyway, I trust him completely and now when I need plumbing service, I certainly will use Pueo Plumbing. Mahalo. read more

WHAT A RIP OFF! Pathetic would be understatement. I had Mana come and fix ONE TOILET VALVE, a 15 minute job and paid $562!!!!!!!!!!!!!!!!!!!!!! This should have cost at most $200. I laughed at Mana when he showed me the cost. When I had called the clerk to schedule she said "oh we can come immeditely" and I stated no this is no rush but yet they wanted to come the next day. They are purposely trying to get you to pay expedited fees so that they can price gouge. After Mana saw I was irritated with the ripoff his price went to $350!!!! LOL!!!!! Get some ethics and business ettiquette and quit price gouging the wealthy! So in summary, if you want to get ripped off from some unethical people, call Pueo Plumbing and they will gladly help you out. I will be filing complaint with BBB as I am done with taking crap and getting ripped off from unethical businesses. read more

Pueo is the plumber to call. Installed new new laundry box with new shut off valves. Technician properly installed and anchored washer discharge hose, replace disposal power switch and adjusted kitchen faucet so main valve worked properly! Fast and efficient. read more

Much can be said of Pueo Plumbing's expertise. Our lawn sprinkler water pressure dropped significantly after a Pressure Regulator Valve (PRV) was placed at our home's gate valve. Ignoring it for a while, we hand watered one section because of the shortage. Through time other plumbers examined our system but couldn't figure out what the problem was. Coming to fix a leak in our toilet bowl valve, Pueo's plumber, Jimmy, discovered a discrepancy in shutting the water to our home - our waterline with the PRV supposedly for the house would not turn off the water, whereas, the waterline to our lawn shut the house water (?). Jimmy, who has a Commercial Plumbing Master license from Washington state, learned that the PRV was placed on the wrong line. So Jimmy placed a new PRV on the houseline and removed the PRV on the lawn sprinkler line, and thereafter, normal water flow to our yard returned! The quality of his work, re-aligning the water line in a small space for the new PRV, was a work of art. Other service by Pueo Plumbing displayed the same expertise, courtesy, timeliness, and trustworthiness. Every homeowner needs a reliable contractor. Believe me, Jimmy and Pueo is one to have. read more

I have used Pueo plumbing for years. Every time they have come to do a job at my home or my business they are great. They replaced the sewer line from our home to the street. All of the staff are kind and knowledgeable from the booking agents, plumbers and their construction crew. They worked quickly and the only delay we had was the rain kept them from laying concrete. We had to wait till the ground dried up and they were there to pour as soon as the weather allowed. Love them all and would refer them to everyone who has plumbing needs. read more

Pueo scheduled our clogged plumbing situation promptly, showed up on time with manners. It turned out to be a broken sewage line issue and they were able to immediately send another crew out to address the issue on the same day. The team (Michael, Josh and Jonah) all were clear communicators with professional attitude. Highly recommend if you need a reliable plumber. read more

Today we had the pleasure of having Lewis from Pueo Plumbers come to our home to unclog a stubborn kitchen sink. We couldn't be more impressed. He was professional, arrived on time, and performed the work with great care and efficiency. The level of craftsmanship was outstanding, and he left the workspace clean and tidy, which was much appreciated. I highly recommend Lewis for anyone in need of reliable and top-notch plumbing services. Additionally he has a great sense of humor and a great personality. AAAAA+++++++ read more

I HIGHLY RECOMMEND PUEO PLUMBING! I requested service for a sewer "blockage" that my plumber suspected was an issue with a pipe connection "shifting". Ken called me back to get the details...quoted me exactly what I would pay for them to determine what would be needed. Then a quote would follow for the repair. He was extremely knowledgeable and helpful! Louis was at my home within the hour. He was pleasant and professional and took the time to explain (then show me) what he would be doing. it was a Friday but seeing how desperate I was without running water or toilets available.... He managed to get the equipment and crew over right away that he needed and was able to complete the job. I could not be happier with my choice of using Pueo Plumbing and especially Louis. I highly recommend them. read more

If you're looking great Service and quality you'll find it here! Great communication with their technicians and Headquarters. Friendly and understanding, not to mention fast response time! Would recommend to my family and friends. A+++ read more

I had a big leak from the toilet on the 2nd floor. I called Pueo in the morning, they were able to come out at noon the same day. The problem with the leaking toiled was fixed and a bathtub unplugged. They asked if I wanted restoration, and I was so happy to know they could take care of it. The same afternoon they started working on the kitchen ceiling. Daniel did the work and he is awesome, so nice and kind so so sooo professional. You CANNOT tell we ever had a problem with the ceiling. Super terrific job. 10 STARS read more

Pueo Plumbing did a great job for us. We are doing home renovations, and their team removed our old toilets and replaced them with new ones we purchased. Thanks to Jonah, Lewis, Leona, and Mike! read more

Lewis just left my house and left me feeling extremely confident my plumbing issue was resolved. He kept me informed each step of the way on how he was addressing the problem and had me witness the tests performed to assure me the clog was eliminated. He's friendly, professional and knowledgeable and I would certainly recommend him to anyone seeking a great plumber and reliable company. Elissa D-M. read more

The company is very accommodating and helpful. Lewis and Ka'a came to our home to fix a broken sewer pipe that caused our toilet and bathtub to backup and overflow disgusting liquid. Lewis used a camera to locate the exact underground spot of the break. They both worked through rain to dig a trench 10' long and 4' deep to repair the broken pipe. The grass was dug in rectangular sections which looked like grass sod sections so that it could be replanted, and a large tarp was spread to hold all the dirt that was dug. They worked hard and quickly to get the job done so that we could use our water again. Good communication to explain what they found and were doing to resolve the problem. I will call them again if I ever need plumbing work again. read more

We live in Kailua, have used numerous plumbing services over the years..........This was the first time we used "Pueo Plumbing" for a plumbing emergency....after this service, we will never use any other plumbing service again! Pueo plumbing was exceptional both in terms of response time and repair. We initially worried that the leak behind the wall in our bathroom was a serious problem, and were anticipating a major repair, we expected the worst. Pueo responded to our call within the hour, Journeyman Plumber "Lewis" came to the house, inspected the plumbing situation, and determined EXACTLY what the problem was and EXACTLY how to repair it....in a matter of minutes. Lewis is an exceptional plumbing expert and a real pro, if you have a serious plumbing problem, and it looks bad.......call Pueo plumbing, and ask for Lewis. Lewis is the real deal, he'll fix your plumbing issue. Aloha. read more

Amazing work done professionally and with exceptional customer service! We could not be happier!

I called several plumbing companies and majority of them couldn't come out until 8/9 hrs later but with all our toilets clogged & sewage backed up & filled into both showers. We needed help sooner than later. Pueo Plumbing came within 30-45 mins. Joesph was very polite & explained every step that he needed to do to clear our clogged pipes. He even let us watch the camera that was in the pipes to show us areas that had residue built up that could of possibly clogged our pipe system. Awesome! The price was also affordable for the service that had to be done. Thank you so much Pueo Plumbing for your quick & fast service! I'll for sure call again if I ever have any plumbing problems!! read more

Justin did an AMAZING job! He went above and beyond to schedule at a time that worked for us, was punctual and professional, and explained to us what he was doing. I highly recommend Pueo Plumbing. read more

Excellent customer service, returned my call promptly, listened to my issues and responded timely. Mike called me back right away to help troubleshoot my problems over the phone before scheduling a plumber. Landry the plumber came over and was super professional, courteous, and honest about our plumbing problems. After resolving our clogged sewer lines, replacing our rusted toilet flange, reinstalling our toilets, and cleaning up Landry provided recommendations for our old lines: descaling our pipes and changing our toilets to a 55 plus year old home). The price was very reasonable and will definitely call them again in the future. Mahalo Landry and Pueo!! read more

Called for quote, they said to email them and they will get back to me. 4 days go by, nothing. No calls, no emails. So I called back and they said my email shows it was read but someone didn't get to my quote yet and to be patient. A week goes by and I call again. They say ok they will have someone call me. No one called. Super unfortunate. Don't bother with them. If they're dismissive to new customers who can potentially bring them money, just imagine how they would be if they did your job inaccurate and you wanted them to come back for further help. read more

Pueo Plumbing with owner Josh and his crew did a wonderful job with the remodeling of 2 of our bathrooms to make them more senior friendly. Had a few hiccuos with our whirlpool walk-in tub delivery but Josh worked with our timing delays. excellent worksmenship. Responsive to our finishing requests. Dug up our ptraps, etc. very thorough. Also fixed a broken outdoor garden pipe ! Highly recommend Pueo Plumbing for all plumbing. Lucky to have Found them thru a recommendation from a friend. read more

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Used them for the building I manage to do annual plumbing inspections for unit and they were not thorough on inspecting unit water features. Not much effort to actually check all items on the checklist we provided. It was not worth the amount we paid for it. read more

Lewis came out promptly to possibly run a camera in the sewage line to see if we had a leak. He gave me his honest opinions and answered all my questions. I didn't feel pressured to run the camera, and will use them in the future for any plumbing needs. read more

There's few honest and professional businesses who are willing to save customers money especially when it means turning away new business. Pueo Plumbing is only one of three companies that I've dealt with in the last seven years who fit that category. If I ever need plumbing issues again, this is now the first company I will reach out to. I called to set up an appointment to see what the issues were with my outside water lines and spigots. They were responsive regarding the appointment. Day before the appointment, the nicest manager called and asked me a serious of questions (and put up with even more questions from me). Then she suggested canceling the appointment because there was a means to fix the issue without a licensed plumber as relayed to her by a Pueo technician. I'm thankful for the save but I'm also thankful for the consistent contact: they text, email, and call to book the appointment, confirm the appointment, and then verify the appointment the day before. If I ever need their service, I know they will show up which is not always the case with other companies on the island. Anyway, highly recommend Pueo and it's fantastic team. Great service, even when turning a potential customer away, not because they are busy but because there may be a better fix. read more

Pueo did another amazing job for us this week. They are unfailingly knowledgable and thorough. They are always on time, courteous, and do great work. We won't use anyone else for our plumbing needs. Mahalo! read more

Just wanted to give a shout out to Pueo and specifically Lewis for showing up and getting the job done in a timely manner with positive attitude and friendliness as well as knowledge and skill to diagnose and handle our upstairs toilet issue before it turned into a big mess. It can be stressful, but the plumber experience was better than I expected and I'd trust them for my next plumbing need. Scheduling was easy, communication was good and problem was solved in good time. read more

Very professional and on time. Service was excellent, the work I needed was the hot and cold water line coming from the wall was leaking. Lewis helped me move the stackable wshr./Dryer back and hooked up all the hoses and of course the vent hose for the dryer. I highly recommend Pueo Plumbing if you need any plumbing work done. read more

They were quick to respond to my call and were able to help almost right away. I would call them again.

Although I did not end up going with PUEO for my plumbing needs, I do want to write this review for their excellent customer service. I had a leak in my kitchen sewer drain line that was starting to smell pretty bad. Leo answered my call and indicated that Josh was wrapping up a job in Waianae and would stop by on his way back to town. Josh showed up and immediately began to inspect my sewer line. Ultimately, he couldn't locate the source of the break, but provided me with several options including re-routing of the drain. So why didn't I use PUEO? Since the source of the break couldn't be identified, I assume PUEO quoted me based on worst case scenario, which was double the price I ended getting the drain fixed for. All in all, I appreciated their prompt and wonderful customer service. read more

I had a leak under my Kitchen sink. Lewis from Pueo Plumbing responded same day in less than 2 hours. He determined the problem and in less than 15 minutes repaired the leak! Very prompt, very logical and on point with recommendations, very pleasant. I was satisfied with his work and have placed this Business in my contacts for future use and referral. read more

Unfortunately, we had a clogged toilet problem at our business this week. Our receptionist recommended Pueo Plumbing since she had a good experience when using them. Gave them a call. Great communication, email and text reminders...awesome! Louis came on time, fixed our problem, and explained & showed me what caused the clog (their snake had a video camera). Definitely recommend this company! Will use them again...but I hope I don't have to. Thanks! read more