Saturday morning, after 14 yrs my water heater finally tapped out and started leaking through the bottom insulation and panels. Thankfully, we caught it in time!! No water or mold damage to my unit or the connecting unit.. whew...!! I messaged a few companies via yelp and some were very slow to respond (days later), but Allen's Plumbing were surprisingly instantaneous. I'm sure it was a bot at first, messaging me for heater info, but once info was submitted, Kane (Allen's rep) contacted me and started appointment process. By Sunday I was locked in for a job assessment appointment. Though there was some unplanned, uncontrollable challenges the day of assessment appointment, Kaohu (Allen's scheduler), was able to request necessary information / photo's to keep the work process moving forward. Thankfully this made things so much easier and faster. By the end of the phone call I was booked for heater replacement. Following day I received another call from financing as I chose to finance the repair instead of out of pocket.. (yes they have financing options).. they let me know that I was approved for financing and that they would furnish me with a quote. Later that day I received the quote for 3 repair options: 1) replace in kind, 2) replace entire system: heater, solar panel, circ pump, piping and valves, or 3) downsize and upgrade to hybrid system. The quote was very transparent! Cost to replace, discovery work, tax credits and even cost of equipment and valve replacements that was not included in option 1 package. I took a gamble and chose option 1 - 'replace in kind' hoping my existing equipment and valves were still good and functional. Thursday came and the technician's showed up.. I call em the 3-J's: Jonah, Jesse, and Jaren (haha). They got their tools and equipment situated and got right to work. Pulled out the old heater and installed new heater. Relocated existing pipes and circ pump to now sit on top of heater, freeing up some space in my already small/ storage less townhouse.. The team was very polite and kind, worked well with each other and very respectful with noise.. I almost forgot they were out there working lol. Anyhow, the boys got it done, left the place cleaner then I gave it to them and walked me through the install and changes before they left. Really appreciated the work they did and how professional they were. Side note: option 1) replace in kind. This option did not include circ pump, mixing valve and or controller. If my equipment didn't function correctly it would have been additional cost to me. So big gamble on my part. I'm highlighting this because the guys made every effort to inspect existing equipment and since found in good condition, did not replace it 'just to make the sale'. So I felt effort and honesty should be highlighted in this review. I really REALLY appreciate that about this company and work crew. They weren't out to take my make money. Overall.. great job to the 3-J's and admin team! I highly recommend Allen's for your next job. Mahalo for making this experience a less painful and enjoyable one. A hui hou -Happy Customer read more

Allens Plumbing - Before pic : had a great run.. 14 yrs. Looks organized and well piped.. but seems a little cluttered. - Plumbing Near Me - Honolulu, Hawaii

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We have used Allen's Plumbing multiple times to repair both residential and commercial leaks. They have consistently been responsive and professional over the years, albeit a little pricey, which is warranted because of their responsiveness. Today, however, was a different story. Today, Saturday at 1:00 pm, a second floor office tenant called and said a water supply pipe in the shared Women's bathroom was leaking and there was a lot of standing water on the bathroom floor. She said she shut off the supply valve but water continued to leak. I immediately called Allen's Plumbing because of their past responsiveness and repair excellence. However, their answering service took several minutes to record the service request. When giving her the address, I must have had to say and spell "Waialae" five times before she got it correct. She told me Allen's would call back in 20 minutes. They actually took 39 minutes to call back. The kicker was that after I had explained in detail to the answering service that a pipe was leaking and we needed service immediately to repair since the shutoff valve was not turning off the water, and water was all over the floor in the second floor restroom and leaking into the first floor bakery, the Allen's Plumbing nitwit who returned my call asked if I needed immediate service or could wait until a future time for their service. When I reiterated to the nitwit that the pipe was leaking and this couldn't wait for future service, he said we don't have anyone to do the repair today. I am thinking, then why the F ask if I need service immediately? So bottom line, don't call Allen's Plumbing for repair service on the weekend, or if you do, find out first if they can do a repair immediately. read more

Plumbing issues are always stressful, but our plumbers Daniel and Davin made a difficult situation so much easier. We hit huge roadblocks with our common drain pipe repair, but their perseverance was impressive. They kept a great attitude, and treated our home with total respect. It's clear they really care about their customers. I'll definitely be calling them for any future needs! read more

Gavin was great. He was quick, explained everything and cleaned up well. Glad I took a chance on less than a 5 star review.

Their after hours emergency fees are very expensive ($400 on top of the regular service fees). As a result I ended up using another plumbing service that was $350 cheaper. read more

I called Allen's Plumbing early this morning. After giving the receptionist my information and sending images of my broken tankless water heater, I was told I'd be contacted within 20-30 minutes by a dispatcher to schedule my repair or replacement. I did receive a call from the dispatcher who said we should have someone at my home between 9:00 am and 4:00 pm today. Great, so I thought.... Hours whet by and no call or no plumber to fix the hot water heater. My wife called Allen's Plumbing at 1:00 and was told by the person she spoke to that we should hear back from her shortly. At 2:30 we called again, and were told by the person we spoke to that she would check and call us back. At 3:30 pm, she finally called back and said there were no plumbers available today and MAYBE tomorrow. How ridiculous to lead us on when they know you have no hot water service and have been waiting all day based on them telling you they're coming for the service call. She asked me if I wanted to try for tomorrow. I told her NO, I'd be finding another plumbing company that actually does what they say! I won't use this company ever again and I don't recommend anyone wait around for promises that are just that.... Promises, promises.... read more

I called to see if someone could come and unclog a kitchen drain...no one answered their phone, so I went on their website. Got an email response fairly quickly and set up an appointment for the following day...NO ONE SHOWED UP! Worst part, they didn't even contact me to say they were behind or busy, which I would have understood. I tried emailing back and surprise - no response. read more

I've been a loyal customer for years. So I sort of understand their pricing structure. But when I had a leak under my kitchen sink, I was told that the faucet needed replacing. I was quoted $715 dollars not including the new faucet that I was told to purchase. So for just installing a new faucet!!!! I just had a plumber come in, and install the faucet. It was $150 dollars. Bye bye Allens Plumbing. read more

Their website says they do same-day calls. I called at 9:30 AM and they did not have anything same day. In fact, the earliest appointment was three days later. They charge $60 for a diagnosis fee but for the North shore it is $80 and they do not deducted from the price of work if you choose to have work done with them. Their website is misleading. I don't recommend anyone if they can't even stand by what they put on their advertising. read more

Kitchen sink has been draining progressively slower. After multiple self remedy treatments such as baking soda and vinegar, hot water from the faucet and boiling water from the electric tea kettle, decided to leave it to the professions. ALLENS PLUMBING my go to reliable professionals, who I have used consistently in the past and they have never let me down. My go to plumber at Allens plumbing is Bennett Peters, called for service on Sunday and requested Bennett, lucky he could come out on his second appointment Monday, can't beat that! Bennett Peters showed up at 11 am, after his initial appointment. Bennett took care of my immediate needs, clogged p trap and pipe, I then asked what else could be done as preventative maintenance, I trust Bennett's professional opinion as he always tells it straight, what I might need and what I don't need. Bennett took care of the Basket Strainer and Flanged Tailpiece. As I always go to Bennett Peters and Allen's Plumbing for all my plumbing needs I signed up for their Ohana Membership program, for a fee, but it will save my monies on the next call out. Mahalo and Aloha for the best service in town! read more

I regret not checking Yelp reviews--especially Cindy's, Thom's, and Dana's--before contacting Allen's Plumbing. We scheduled an appointment, which was confirmed, but the technician never showed up on Friday, nor did we receive any phone call. We had to reach out ourselves to check on the status. When the work was finally done, we were charged over $800 for a simple valve replacement that took just one hour--a shocking discrepancy between the work performed and the price. No clear breakdown of costs was provided, just a quick "please sign here" as an iPad was pushed in front of us. Later, when asked for a breakdown, we saw that one of the charges was for "shut down water at main control", which meant walking outside and turning off with a handle with no wrench needed. At the start, we were told the estimate would depend on the scope of work, such as opening the wall, but as non-experts, we expected a transparent explanation to make informed decisions. Unfortunately, that didn't happen. We will never use Allens Plumbing again and will be sure to share our experience with friends and family. read more

Excellent customer service and always courteous and accommodating. They are quick to dispatch a plumber and all of the plumbers are courteous and efficient. We have been using them quite often lately and are always more than pleased with their service. read more

Bennett was great! Cleared my clog quickly and came within the hour for emergency service. Gave me advice on my toilet and other valves too! read more

Called Allen's plumbing for a serious drain clog problem between the kitchen sink, washer drain and laundry room. Showed up within a reasonable time (same day). Two very professional and experienced technicians (great guys!) gave me the total price upfront and cleared the problem in no-time. They even started cleaning up the mess I had made trying to clear the problem myself before they arrived (until I told them no need). Charged a very reasonable price. Use these guys-they're great! Five-Stars, for sho. read more

Its my first time to have plumbing cuz i have plumbing issue been called couple of plumbing company but didn't show up or call back Thankfully find Allens Plumbing called them up and came right there and then the visit give me estimate and ask of want to fix it the same day and Im more happy that they offered it because really need to fix and also they affordable and love the fact that they fast efficient and they so professional in terms of answering calls and give me estimate and mostly fixing it I highly recommend this plumbing company 100% ​ read more

Wow, very impressive on the service. Will never looking for their help again. Problem not solve, keep charging you with the same problem. If refuse the service, still charge you visiting fee. read more

Allen's Plumbing is the best!! They may not be the cheapest but if you want the job done right the first time and never have to worry about it again, then this is the company you want. They're very busy so you might have to wait a day but there is a reason they're busy! Obviously the word is out. Daniel Kapoi and Justin were awesome! They knew their stuff! They're friendly and very professional. My plumbing issues were causing leaking behind the shower wall which required the cutting of copper pipes, new shower valve along with a Ptrap replacement. It's nice to finally have it all looking great. Their administration section was awesome especially Kaohu Dunn and Cedric. If and when I need a plumber, this is the company I'm going with without question! It's your ONE STOP SHOP!! Mahalo Allen's plumbing family and team for being there when we need you! read more

Won't even give this place one star but had to to write the review. A plumber came and did work to my neighbors unit. He started a fire between the walls and fire dept had to come out. Created 10,000 worth of damage to my unit and then claimed they didn't do anything. I have everything documented. i had to go through the neighbors home owners for repairs and we are filing a lawsuit if needed. This place sucks! read more

Allens Plumbing - Fire damage - Plumbing Near Me - Honolulu, Hawaii

Allen's Plumbing installed a new water heater in a high-rise unit today. The W/H is in a tight closet with lots of pipes running between the W/H and the a/C making it challenging to install especially such a heavy item. The Plumbers, who came, Daniel and Kapoi, were respectful, professional, and did a great job. Being in a high-rise, it was a little expensive but worth it for a stress-free installation. read more

Needed a toilet wax ring replaced. Was able to make a same-day appointment. Communication was excellent so I knew when to expect them to arrive. The work was performed in a very professional and clean manner. I thought the price was a bit high but can't argue with the responsiveness and quality of the work. read more

They charge to much just to have 2 toilet flushing valves changed and replaced. Took a little over 3 hours.

Kerry, from Steven's Plumbing Service, came over to snake the line of a clogged kitchen drain. He wanted to charge us $800, which included a $70 savings, to snake ONLY the kitchen plumbing. He told us that even if he were wrong about the solution he would provide, we would still need to pay $800. (Guy was out of his mind). Once we told him "no," Kerry walked right out without saying a thing and drove away. We called up Allen's Plumbing immediately and got a quote for $197 as opposed to an $800 bill. It sounds more like a $600 savings to me! J.P. brought out his sewer machine and got to work right away, and now, no clogged issues. So, if you have a plumbing issue, call the guys that will do you right. Call Allen's Plumbing (808) 517-5716; or visit their website at https://www.allensplumbinghi.com Mahalo to J.P. and Allen's Plumbing for doing an awesome job and excellent service! read more

Tarin was awesome! Went above and beyond to help me fix an undetectable leak. Even filled back in a small spot of concrete he had to jack hammer to access the pipe. Highly recommend read more

Emergency situation with my condo, called Allen's Plumbing and they came out the same day. Bennet was the plumber with his young assistant and they reviewed the situation, got the necessary equipment and parts and they were done in good time. No leaks which is a real concern, courteous, friendly, explained everything to me and cleaned up perfectly. I've never experienced anything like this before with a plumbing contractor. Unbelievable experience and I will use them exclusively. I highly recommend them. read more

We have used Allen's Plumbing in the past with OK results, BUT their appointment keeping is a TOTAL DISASTER. They simply will NOT appear when they say they will, --even making the appintment 3 days ahead for requested service, to which they agree. Clients will await their arrival ALL DAY for an 0800 morning date. When calling the service desk to inquire, , the excuse for the no show will be that the 'technician' is runniing late. Translation; This plumbing service is NOT recommeded. read more

These guys were amazing ,had a plumbing emergency and a house full of company visiting, they actually showed up and did the work, very nice crew definitely recommend read more

Hair and waste wasted were left on child's bedroom floor. Kane (company service rep) mocked me an laughed when I asked to be partially refunded for the $104.00, 10 min drain clog job. Invoice O54474 Job date 9/2/21 He couldn't stop laughing 6 hrs later when I asked for $50 off since I had to hire a cleaner to come disinfect my tenants childs room floor. JP the actual plumber apologized for the potentially hazardous/and harmful waste left of the job site and through the house. But customer service called back 6 hours laughing and making jokes. Stay away from this company , their unprofessionalism and higher than average prices are unacceptable. read more

Allens Plumbing - Proof of service - Plumbing Near Me - Honolulu, Hawaii

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We've been using Allen's Plumbing for the last 9 years. Everything from standing water in our tub, water heater installation and this time to check out sewer line with a camera, Allen's Plumbing has been our go to business for all our plumbing needs. I'm always impressed on how professional the staff is. I rarely have to wait more than a day to get service. And they are open 7 days a week. We had a really weird experience with one of our toilets. There was a loud rumbling behind the walls and then all of a sudden the water in the toilet bowl came shooting out. It was the weirdest and slightly scary thing. Thankfully Allen's Plumbing was able to come over and check it out. It wasn't anything too serious. We appreciated Bennett able to put a camera down the pipe to make sure there wasn't anything bad going on. Bennett was professional, friendly and very respectful. Appreciated his hard work and sharing the video feed while he navigated the camera through the plumbing. Allen's Plumbing has consistently provided excellent service and a fair price. read more

A friend referred me to Alan's Plumbing she was very pleased with the service they had provided for her single family home for many the company is based out of Maui but does service oahu. I had a small issue with my bathroom Basin needing to replace the cartridge in the faucet where it was starting to leak. Prior to this call I was so impressed with what I have been told I signed up for their Ohana program it's quite a good deal you need to look into it. Anyway on the day I tried to make my appointment I called as soon as they opened spoke with Mike Mike was very helpful unfortunately that phone call rolled over to dispatcher who apparently was having a busy day I'm guessing. I followed up with her twice that day and about 4:15 figured out this was not going to be happening today . When I called at 4:15 she advised me that we would need to reschedule for the following day at 8:00 or 8:30 I agree to that and that is when the service began to escalate. At 8:30 d a v i n called and said he was at my condominium which has no extra parking for anyone and there was a Mayday program next door at the school . Got him a parking stall left a note on the dash and he came upstairs we had a short conversation about the dispatch event . I'm just mentioning that in the hope that maybe in the future the dispatchers could call the customer and let them know if they're super busy maybe they're request isn't going to happen today and reschedule at that time instead of having the customer continue to call you back that is my only issue with that . Back to the work at hand d a v i n was very personable , knowledgeable and had a great friendly personality. He tried his best to get to the cartridge in the basin, as I watched him it absolutely appeared that the unit was frozen after all it was 10 years old . He discussed what we could do and gave me the option of getting an entirely new faucet. I chose the new faucet , and I do not regret getting it . He brought it upstairs showed it to me I explained to him my concerns about the unit as I am on the 6th floor of a condominium and truly cannot afford leaking into my neighbor's apartment he understood he spent time doing this and put all of his knowledge of Plumbing into the job to make it work right. All in he was there for approximately an hour and a half I have an amazing new bathroom faucet , and probably don't need to do anything about it for another 10 years or more. I know we're all trying to be very frugal and make wise decisions . A wise decision is when you have pride in your property and do make the changes and update what needs to be updated ​ deferred maintenance never is a good idea. d a v i n I thank you ​ so far all is well and I have had nothing but compliments from friends about the unit you installed . As I joked with you you just up the appraisal of my apartment by that upgrade. I'm glad I signed up for the Ohana program if you haven't heard of Alan's Ohana program give them a call they will explain it to you it is again what I consider to be a great deal anyway . Call them, what have you got to lose. read more

Here's the pros: they do answer the phone when you call, even later at night and they offered emergency services for an additional $300 but I could wait till the next day for my issues. Reps were very nice on the phone. Getting someone to come out to my area of the island was also an additional plus. Cons: my tub diverter/spout needed to be replaced. When the worker came, he took everything apart to see if he could fix things and mentioned that the original repairs were done wrong and that he could risk breaking a pipe if he went ahead and repaired things properly. In my mind, since I'm not a plumber, I trusted what he said but on the flip side, I've been living in my unit for almost 6 years and never had an issue with the spout the way that it was so I'm assuming it was originally done properly. To make a long story short, he found a way to get a new spout back on so my shower could work but the sealing that he used is already cracked and the spout is loose... that was never an issue before and I'm very upset considering I paid almost $300 for this and it's not very secure. He never went over payment plans with me even though on the phone, I was told that he would. He also kept mentioning he didn't want to be held responsible for things breaking later on or damage- I definitely understand his concerns but as a professional apart of a reputable business, he shouldn't have been worried about his ability to do his job nor should he have been expressing that to a customer. All in all, I'm disappointed because I don't know how to resolve this sealing issue on the loose spout I paid almost $300 for. read more

Allens Plumbing - Sealing already cracked even though I let everything set overnight without showering as the worker advised. - Plumbing Near Me - Honolulu, Hawaii

Scheduled Allens Plumbing for a quote to replace a main shutoff, was resscheduled 2 times. When the plumber showed up a very high quote was provided based on other quotes. Also I was told that there was a $60.00 trip charge for the quote, I was not made aware of this until the technician told me. After disccusing the charge was waved. Note that other competitors such as Steve's Plumbing, EverTrust plumbing and others do not charge for quotes or "Trip charges". I have to mention that the people on the front desk as well as the technician were curtious and proffesional. I would not recomend this service. read more

I needed to find a good plumber since the other plumber could not finish his job. I found Allen's Plumber through a referral! He came in and took care of the leak behind the wall, too. Allen's Plumbing (808) 599-5511. I highly recommend them! You won't regret it! read more

Rarely do I give one star ratings but this was frustrating. Can I give a one star for no service? Let's see. Called Allen's for minor plumbing (the hose was stuck onto the washer spigot and after trying all YouTube suggestions and DIY remedies - the hose was stuck and water was already leaking probably from our attempts to untwist the hose attachment. "Let's just call a plumber, they may just need to replace the spigot without further damage," hubby said. Made the call and unfortunately could not accommodate an immediate appointment (a day later) only to find out on the day of the appointment that "the plumber's running behind and we need to reschedule to the next day." A day is not gonna kill me so we agreed. Only to wait all morning for a 12 noon appointment then to be called 30 minutes prior to reschedule AGAIN because their technician "may not be familiar with that job." (Insert wtf face) I guess we won't be calling them again. Zero service and 1 star customer service. read more

My washer basin was clogged and JP did a good job unclogging it. I would recommend and use Allen's Plumbing again in the future. read more

I thank God that Allen's Plumbing was referred to me. I think the dispatcher, who was amazing and also able to pick up on my frustration must know his or her technicians/Plumers because Tyiwara A, who was sent out to my home, had patiently listened to all of my complaining (frustration) and assured me that he was there to help me. I had called and dealt with 4 other plumbing companies before calling Allen's Plumbing. I will not list the names of the companies as that would be slandering which I am not taking apart of, but let's just say that all four of those "Plumbing Companies" were clueless and did not provide much information on how to remedy my leaking pipes. One of the companies didn't even show up. No phone call saying they are running behind or anything. Just did not show up. Tyiwara was the opposite. He explained what the challenge is and what he can do to fix it. Even took the time to draw a sketch educating me on how the indoor plumbing system works and made me feel like, "Ok, now I have someone with years of knowledge that knows what's going on and how we can get this/these leaking pipes fixed and back up to good working conditions. Tyiwara is scheduled to come back later today so we can come up with a plan and execute said plan ASAP. I'm still frustrated at this whole situation as most people would be. Difference is that now I feel like I have a team on my side ready to address the challenge so I can finally get this done. Thanks to Tyiwara! To Allen's Plumbing, I just want to say thank you for your fast response and I'm looking forward to fixing this nightmare. Would lastly like to say to Allen's Plumbing that you are blessed to have Tyiwara on your team. He is definitely an amazing asset to your company and a solid solution to my plumbing problems. I would and will be recommending Allen's Plumbing to everyone I know. read more

called to make an appointment. next appointment next weekend. charge to come out, but reimbursed if service done. knew exactly what needed to be done due to an inspection. asked for an approximate price - Allen's plumbing couldn't give even a ball park. plus there would still be a charge for reviewing the issue. (even if I told them what needed to be done) There seems to be a charge for everything and nothing to really help. be careful when using this company read more

Called this morning with an urgent need to snake our kitchen drain pipe, was assured that some one would call me back in 10 to 15 minutes to arrange the time they would arrive. No one ever called. Really bad service. Fortunetly, after a few hours of waiting I called a competitor who responded immediately. I will never use Allens Plumbing again. read more

Called Allen's plumbing for some pipe work. Office people were great and very helpful. Serviceman, Devin, was very professional and service was great. Made us feel comfortable and very easy to talk to. Will definitely be calling Allen's again. read more

We've had Allen's Plumbing come by a couple times to fix our faucets. Both times we have had great service. We were lucky to get the same guy come by and fix the problem. He quickly diagnosed the problem and gave us the different options. Both times the job was done efficiently and the most important part no more leaks or water spraying everywhere! Some people say that the prices are a bit steep, but I see it as a convenience and a worth while value. Why? It's peace of mind knowing they have the supplies they need to get the job done right the first time. So yeah, I'll gladly pay the price. Also they're busy, I can guarantee, that if I'm having leaking faucet problems, someone else is having the same problem. We've been lucky that we have been able to get same day service. But the thing is with repair services, you have to be patient, sometimes some jobs take longer than expected, sometimes it's quicker. read more

I thought I had a minor issue but as it turned out I had a bigger issue under my sidewalk. Justin was great in finding the. Leak source and patched everything up as good as new and better. Mahalos to Justin and Allen's Plumbing! I will definitely call them the next time I have plumbing issues. read more