I've been shopping at this Publix for over 20 years, and unfortunately, the level of customer…read moreservice has declined significantly over the past year. It's disappointing because this store used to set the standard for treating customers like family. The biggest issue is the deli and sub department. Every time I place an order through the app to avoid the long lines and wait times, it's never ready when promised. The employees often seem more focused on chatting with each other than preparing customer orders in a timely manner. If orders consistently can't be completed by the scheduled pickup time, Publix should either extend the estimated pickup window or improve staffing and productivity. I don't mind paying Publix's higher prices because I've always believed the service justified the cost. Lately, that hasn't been the case. It's frustrating to see a store I've been loyal to for decades decline to this point, especially now that there are other grocery options nearby that value their customers' time. I truly hope management takes these concerns seriously and brings back the customer-first culture that made Publix stand out.

Suli in the produce was great!!! She had so much patience and went out of her way to help me.read more

Had a great experience with the tall handsome fellow named James. James is the best worker in the…read moregrocery store's produce section. He keeps the fruits and vegetables fresh, neatly stocked, and easy to find, and he is always ready to help customers choose what they need. His hard work and friendly attitude make the produce section a better place to shop. I also heard he gets great deals on birthday Cakes for Carson.

I had a deeply concerning experience at Publix Pharmacy. I rely on a critical heart medication that…read moreliterally prevents a potential heart attack, yet the urgency of my situation was not understood or addressed. I already had a valid prescription, and all that was needed was a simple transfer from another pharmacy. While that was being figured out, I asked for at least a one‑day supply to ensure my safety, but I was denied. This lack of care and attentiveness in a life‑or‑death situation is unacceptable, and I hope Publix Pharmacy takes this feedback seriously to ensure patients in urgent need receive the compassion and timely support they deserve.

Clean and organized! I wish their online ordering system was a little more structured but the deli…read morestaff is very accommodating and efficient. Both of my deli sandwiches were made with love and to perfection!

I came into this Publix after 2 PM, well past the lunch rush, expecting normal service. Instead,…read morethe sub counter experience was frustrating and unprofessional. Despite having plenty of employees on the floor, service was extremely slow. The employee making my sub openly complained to her coworker about items not being stocked and moved at an exaggeratedly slow pace the entire time. I ordered one of the simplest subs possible, yet she kept walking away and taking unnecessary trips back and forth. At one point, another employee was standing behind the counter and asked if I was being helped. I honestly said I didn't know, because the woman making my sub kept walking away and disappearing. Even after telling her three separate times to add mayo, she still forgot it. The customer behind me finished their order before mine, which made the delay feel intentional. Other customers were clearly irritated, including a group of teens openly commenting on how slow the service was. A man even tried to skip me in line, saying he needed to rush back to work. The lack of professionalism continued throughout the area. A young male behind the counter called the woman next to me "sweetie" and placed the price tag from her sub on his own shirt as a placeholder while working. It was strange, unhygienic, and uncomfortable to watch. I hadn't had a Publix sub in a long time and was looking forward to it, but this location has seriously gone downhill. Poor attitudes, no urgency, and behavior that doesn't belong in a professional food-service environment. Very disappointing. Entró en este Publix después de las 2 p. m., muy después de la hora del almuerzo, esperando un servicio normal. En cambio, la experiencia del sub contador fue frustrante y poco profesional. A pesar de tener muchos empleados en el piso, el servicio fue extremadamente lento. La empleada que hizo mi sustituto se quejó abiertamente a su compañero de trabajo de que los artículos no estaban almacenados y se movían a un ritmo exageradamente lento todo el tiempo. Pedí uno de los submarinos más simples posibles, pero ella seguía alejándose y haciendo viajes innecesarios de ida y vuelta. En un momento dado, otro empleado estaba de pie detrás del mostrador y me preguntó si me estaban ayudando. Sinceramente, dije que no lo sabía, porque la mujer que hacía mi submarino seguía alejándose y desapareciendo. Incluso después de decirle tres veces por separado que agregara mayonesa, todavía lo olvidó. El cliente detrás de mí terminó su pedido antes que el mío, lo que hizo que el retraso se sintiera intencional. Otros clientes estaban claramente irritados, incluido un grupo de adolescentes que comentaban abiertamente lo lento que era el servicio. Un hombre incluso trató de saltarme la fila, diciendo que tenía que volver corriendo al trabajo. La falta de profesionalismo continuó en toda la zona. Un joven detrás del mostrador llamó a la mujer que estaba a mi lado "cariño" y colocó la etiqueta de precio de su sustituto en su propia camisa como marcador de posición mientras trabajaba. Fue extraño, antihigiénico e incómodo de ver. No había tenido un sub Publix en mucho tiempo y lo esperaba con ansias, pero esta ubicación ha ido muy cuesta abajo. Malas actitudes, sin urgencia y comportamiento que no pertenece a un entorno profesional de servicio de alimentos. Muy decepcionante.

This young lady who's name I got is Jaenine. The most…read moredisrespectful person I've encountered in this amazing supermarket she works in dairy DO NOT ASK HER FOR HELP she will send u to completely wrong ile and I saw her sneeze rub her nose an with the SAME HAND GRAB A MILK JUG and place it there for customers to grab and I've had multiple encounters with her an she has not once been a help each time I ask her for it I'm going to keep shopping here but if this lady still doesn't answer with respect or at least proper service ima take it to customer service because this is unacceptable!

Love your store! Love your products!…read moreLove the convenience! Love Love your employees! But if you loved your employees as much as I do, you would close earlier! They deserve better hours so that they are fresh & happy upon returning the next day! There is no reason to have them working until 11pm on Sundays or on holidays! As a valued Milams customer, I suggest you value your employees and reduce the hours of operation! Just my 2 cents.

I love this publix!!! I go here for lunch and the store setup is fabulous. I love the Cafe counter…read morebecause it has its own register. I browse the cold section where the salads, sandwiches, soups and fruit cups/bowls are. You dont have to walk through the entire store just for a quick lunch. The sushi counter is awesome. Sushi is always fresh and looks great. On Wednesdays certain rolls are $5. Today I had the Crunchy Roll-Baby Shrimp and it was grrrrreat!!! My first time trying and it might become my new lunch buddy. If you are in the area and need lunch stop in.

Pub subs were the best and there did is good but 5.00 is expensive for food service was great very…read morehelpful is was very clean people were telling us have a good day and every thing and the bathroom was clean

Good prices and more self checkouts stations . Prices in today's market very good . Wish the beef…read moredepartment was better . But everything else is good . Great veggies and good bakery . Overall half of my cost versus Publix. Also , Walmart products are very good high quality fresh bread and wow good dairy and pork prices. Good value I am please and is cleaner and more attending personal at checkout for help!

Went to this Walmart, which I go to all the time I was in line waiting for the self checkout. I…read moredidn't notice it to the right there were no machines there because I didn't have a visual view. I told the lady you're next and she says oh there's no machine there. There was a lady at the end directing this so I looked at her and she gave me a smirk almost making fun like duh and opened her arms. I quickly was upset and walked away and went to my station to pay while I was there I told her I think that's disrespectful, but she didn't look at me then when I was at the machine and I said I'm gonna complain about this she came forward to me and confronted me like what was my problem and I told her you were disrespectful. She started saying that I was a frustrated man. I said you know what I I'm not gonna deal with you. I'll just report this to Walmart . I think the behavior of a person in in Walmart is disrespectful at best employee shouldn't be allowed to make fun of their customers. I won't return to this store ever again and I think anybody that shouldn't accept this from anybody when they're going to shop somewhere spend your money and pay!

Food choices are better than most grocery stores. Still need to check ingredients but it is my go…read moreto for all my shopping needs. Service is excellent! Everyone is kind and go out of their way to be helpful. Special shout out to Ermy at checkout. She is a kind and compassionate soul! I end my shopping experience with a smile every time.

I wanted to give another positive review, the staff never disappoints me, they are always…read morewelcoming, they even remember my name and the products and usually buy. There's a few new employees as well and they are also polite and helpful. I continue to recommend Sprouts and especially this location.