I've been shopping at this Publix for over 20 years, and unfortunately, the level of customer service has declined significantly over the past year. It's disappointing because this store used to set the standard for treating customers like family. The biggest issue is the deli and sub department. Every time I place an order through the app to avoid the long lines and wait times, it's never ready when promised. The employees often seem more focused on chatting with each other than preparing customer orders in a timely manner. If orders consistently can't be completed by the scheduled pickup time, Publix should either extend the estimated pickup window or improve staffing and productivity. I don't mind paying Publix's higher prices because I've always believed the service justified the cost. Lately, that hasn't been the case. It's frustrating to see a store I've been loyal to for decades decline to this point, especially now that there are other grocery options nearby that value their customers' time. I truly hope management takes these concerns seriously and brings back the customer-first culture that made Publix stand out. read more

Suli in the produce was great!!! She had so much patience and went out of her way to help me.

My favorite Publix!! They're very clean, nice, and organized! Sushi is fresh, ordering a head for subs and cakes are always ready on time!

It is not my closest Publix. We go out of our way because this Publix is a little less crowded. My usual intent is to go for the BOGOs only but..... I usually get caught up in some other specials. Always, super friendly and efficient staff. It is becoming one of my favorite Publix in Miami. I highly recommend this Publix. read more

Publix - Drive through! - Drugstores Near Me - Miami, Florida

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I went back and decide to change my review. I didn't get his name but the guy that works in customer service (night shift - Friday) was so helpful! I didn't get his name but he was super patient and helped me exchange my items. I had a rough week so the fact that we were able to resolve this quickly meant a lot. read more

Publix - Bakery MOLD - Drugstores Near Me - Miami, Florida

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The Publix itself is great the issue is the sushi the sushi is old and stale. I returned my sushi and got my refund. DONT BUY SUSHI HERE. The guy that makes the sushi was on his phone the whole time instead of preparing the sushi. He made mine with stale yesterday rice. Salmon was not fresh either. read more

Yelp 100 Challenge 2017: 51/100: I swear, Miami is the MECA of Publix! One on every corner, not exaggerating! Huge convenience for me, I'm not complaining! All Publix supermarkets have great quality food, weekly awesome sales and/or special offers and great customer service. I really enjoy their "Buy 1, get the other one FREE" weekly specials. From wine, to cleaning products, you can always find good offers. On the other hand, their Publix brand, both regular and Premium/Organic selection is pretty darn decent and fairly priced. Additionally, they have a very complete garden and flower arrangement section (for a grocery store), more than respectable meat shop, deli and bakery and their Pharmacy services compare to no other. Finally, they have a great wine selection, fresh produce (contrary to other supermarkets) and a Customer Service that has never let me down. read more

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The deli here is a disaster. I placed an order for a wrap and another for cheese. Neither was ready at the time stated. The order for the cheese seems to have vanished. First, no one had seen the ticket then an employee said someone stole it (but I don't think smoked Gouda and Colby jack are all that popular). The order for the wrap wasn't done bc they just had the wraps delivered when I arrived. I told the employees that my phone number is on the paper. They could've called to ask my hat substitute I wanted. I spoke to manager and he was apologetic but now I have 5 minutes to get back to work and have lunch. {insert eye roll} read more

Very friendly staff and always well stocked with all the products I need! Plaza has several great stores as well

I called the product manager to order some protein water which is what I drink after my cancer surgery and I told him that I'm old and I've been to cancer three times and that's my favorite drink but they don't carry it I told him I have to go to Walmart and walk a long ways and drive further to get it and could they please order it for me after waiting 45 minutes in the phone I finally was able to reach the manager he told me yes he could get it in 3 days and then I asked him the price and he told me he will be $30 for 12 bottles I told him but I pay $19 for Walmart could they help me out and at least try to match it or get something closer to that they he said relatively that they do not match prices and if I wanted it I have to pay $30 so I told him no thank you I guess I'll keep going to Walmart and he was kind of standoffish he wasn't really kind to me so you know what I'm not going to go back to Publix because it was supposed to be a pleasure going to publish now not so much thanks for nothing Publix read more

This publix is keeping up with sanitation of their carts. As carts comeback into the store they are pushed to the side and an employee is literally cleaning each cart so as you enter the store you get a sanitized cart to do your shopping. Now if the essentials were available on the shelves Keep up the great work Publix read more

Extremely disappointed in this Publix. This afternoon a couple was allowed in, neither wearing masks. Not only were they shopping among us but couldn't even follow one way traffic so my family came face to face with them twice. This couple went past a Publix employee and not a peep. Publix - step up and require masks / refuse service. If you don't believe me, check your cameras around 2:30 on EST on 9/20/20. White man with grayish long wavy hair and woman with dark hair picked up in a pony tail. Poor Publix girl who was wearing her mask and carting out their groceries. We can do better for each other and our neighbors. read more

We all have those days when we wake up in the morning and we're just not feeling it but let me tell you if you go to this Publix just to pick up one item for your afternoon lunch or some creamer for your morning coffee morning coffee it'll turn your whole mood around just by their excellent customer service and positive atmosphere. This Publix is really where......shopping is a pleasure!!! read more

Publix - Drugstores Near Me - Miami, Florida

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This Publix is located on the popular Kendall drive and 168 Ave and even though the Kendall drive is a very busy street, this Publix is not always as busy as others and that's why is my favorite. Plus the fact that it's close to my house. Very clean, always with great offers, sometimes on Saturdays they have hot dogs sales and their staff are always great with me and my kids. I use their pharmacy because their are very techie... they send me texts notifications when my medicines are ready and they are always on time. Este Publix está ubicado en la popular calle de Kendall y la 168 Ave, a pesar de que la Kendall drive es una calle muy concurrida, este Publix no siempre es tan lleno de gente como otros y es por eso que es mi favorito. Además el hecho de que está cerca de mi casa. Muy limpio, siempre con grandes ofertas, a veces los sábados tienen ventas de perros calientes y su personal siempre genial conmigo y mis hijos. Yo Voy a su farmacia porque son muy modernos ... me envían notificaciones de textos cuando mis medicamentos están listos y siempre están a tiempo. read more

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When I first moved to Miami, I was a fish out of water. I was extremely unhappy because everyone I interacted with was rude or angry, regardless of whether or not I spoke Spanish. This Publix was the only spot I felt comfortable. The employees are friendly and the store is always super clean and well stocked. The parking lot can be a bit harrowing but this location is still my favorite in Kendall. read more

My all time favorite publix. So close to home. That I can (and do!) walk there. My daughter never misses a trip, since they give each kid a free cookie at bakery (a long one publix tradition). The good: -Big deli where they make sandwiches and have a few pre made things. -Great staff and management -organized and clean -good sales on some items -sweet lady that makes meals for us to try near produce section -they stand behind their brand -organized parking -roof drop off/pick up for when it rains! The meh: -Not a big selection on organic foods, specially meat-less options -price of seafood is a bit high -the pre-made vegetarian salads seem to be missing protein (With they would add more nuts or eggs, or something! While keeping it veg). read more

I typically go to this Publix once a week to get my groceries. This place is great... until you get to the checkout and the person bagging starts throwing your produce around. Every. Single. Time. Super frustrating. read more

Came here looking for chicken croquettes after fiasco trying to buy them at another Publix (nearby on 72 street). Discovered, after talking to the baker, that they had been sitting under warming lamps for almost seven hours. Would have been the same problem; dry, hard, and almost unrecognizable as a croquette. However, even after being told there were none available at the deli prepackaged, bakery staff were completely unwilling to assist with making some fresh ones. Referred me to the frozen food aisle where I could purchase some to make myself. Defeats the purpose, eh? Awful customer service. Publix, you can do better than this! read more

This publix is always great to visit you don't have long lines in the registers and it's not always packed that makes you want to return home and not do groceries. They have a great deli, meat, bakery and produce department. I call this the Disney publix because it's pretty big and has all you need and everyone is very nice and help you if you need to find something. If you live close by or work close this would be a great place to stop and get your food. read more

5 Reasons to Love a suburban Publix 1. A huge Ice cream section 2. Parking is a cinch 3. The long-time employees remember you 4. The bakery and deli make a great couple to share space 5. The aisles are wider Most importantly it's an extra large Publix ahhhh I know I'm not supposed to like big box stores but this place is just so nice and shiny, even though it's not even new anymore. Some things are just easy to love. read more

Love this publix, everything is always clean & organized. Check out lines are quick, so it's perfect for my 30 min lunch break ( I usually place my online, so it's ready when I arrive) I definitely recommend The" Miami Dolphin Sub" the ingredients are Chipotle Chicken, Fried Platanos Maduros, & Peach Mango Salsa. This mixture of sweet & spicy are perfect. read more

I literally love publix for many reasons as a company. I frequent every Publix in the Kendall area pretty often, but there's something about this publix. Unfortunately my girlfriend likes coming to this place, I literally hate coming here. The only way I can grab a sub without spending 30 minutes here is if there's NO ONE IN LINE. If there's two people in line here expect to wait 25 minutes. They are slow as hell here, oh my god. I love subs from Publix, but when I come here with my girl I rather get a bag of chips and call it a night. Cause if not we are gonna be waiting 45 minutes on me to get a Boars Head Ultimate. Definitely would not recommend, Publix if you're seeing this please do something about this slow ass inefficient line. The manager is nice, one time he made some fresh chicken sandwiches for me but damn man getting a sub here SUCKS BIG TIME. Go to the Publix in the hammocks. I've been in line for 30 minutes, and there was literally 2 people ahead of me. Yo publix, corporate is going to need a nice talking too after this. Grabbing a sub from this Publix is not a pleasure. read more

Is this the most westerly located Publix in South Florida? I think it is, maybe someone can fact check this for me. If you want to avoid the traffic at stores further east, and are looking for a place right on the footsteps of the Everglades, then here you go. It's being remodeled a bit now, nothing major, but some touching up here and there. This place seems like it's been here a long time, even though homes have only gotten out here in the past few years. The crowd is mixed, because you see the typical Kendallites, and then people who jumped off Krome Ave. to get there, and that's a mixed group. The employees are what make the place, and everyone has always been very nice here (including making sure I didn't drop things on my way out). The selection is good, with the typically good Publix brands, but some things are still missing. Not much organic stuff in the meat and vegetable sections. More seafood variety and better pricing would be sweet, and especially, will this store will ever carry Sriracha sauce!?! Anyone from the NorthWest would be horrified you didn't carry this, much less North Carolina (hint, hint). Anyway, this is my local place, and I appreciate the abuelitas helping to bag groceries, and the stock guys who run into the back at 9PM to make sure the Organic Milk is really out of stock and not just misplaced, including ETA on getting it in. Thanks for the extra effort and help, it's appreciated. read more

My favorite Publix by far... This location is always clean and organized. Their employees are friendly and offer the best customer service. It's rarely busy... read more

Publix - Storefront... - Drugstores Near Me - Miami, Florida

I really love Publix the grocery store...they deserve 5 stars. However, the Publix pharmacy deserves one star because the service and attitude has been terrible. On at least two or three occasions, the pharmacists were quick to say they couldn't help, offer advice, or have a "we don't" or "we can't" attitude. They seemed bothered when asked a question. A few times, a prescription wasn't ready when they said it would be ready. The pharmacy customer service has been so disappointing that I want to start using Walmart. The one bright spot is the older pharmacist with all gray hair but she usually isn't there when I go. Hopefully, the Publix pharmacy can improve their customer service skills like the Publix grocery store. read more

Best Publix ever!!!! People are super friendly and helpful. They keep on top of their store and merchandise appearance. The deli and bakery are awesome, staff is super friendly and always smiling. There is absolutely nothing that I can complain about. Only high praises for the staff and management. read more

honestly they are always super great but the deli needs to step it up, lately they dont care about the customers food because popcorn chicken always undercooked now as well as certain hot food please keep an eye out on hot deli, but besides that this publix is 5/5 read more

I've shopped at this Publix since moving to this area in 2001. This store is clean, staff is amazing. Great shopping experience.

Lisa is the best making sandwiches at Publix 16800 SW Kendall Drive Miami Florida. We always have an excellent service from her.

Since I've shopped at this Publix around a million times, I figure it is time for a review! The store has come a LONG way over the years. I used to drive to The Fresh Market for most items, but as this store stocks more and more fresh organic produce, I'm able to gather most things I need here. It is well-maintained, bright, clean, and has a good supply of healthy whole plant foods--much appreciated in West Kendall. read more

Very clean and new. I like going yo grocery stop at this publix. One of the best from the state.

I have 4 different grocery stores (2 of them Publix's) closer to my house, but I make the extra effort to drive out here just because of how much I love shopping here. Parking is never an issue. This is probably due to the fact that this Publix is located close to where a lot of new homes are being built, so I'm sure that within a couple of years this Publix will be a bit more crowded. Customer service is unlike anywhere else. When was the last time every single employee in a store greeted you with a genuine smile? People seem to love working here just as much as I love shopping here. My only issue is the lack of organic produce. They have organic options for just about every food product in the store (milk, crackers, juice, etc.), but their organic whole foods are lacking. As far as I've checked they don't have any GMO produce, which is nice, but I really wish they would go the extra mile and have more of a selection in their organic produce section. read more

I know it's kindof silly to write a review for a publix but I feel I must let my fellow yelpers know of all the hidden secrets. I actually have a closer publix to my house (Hammocks 104st), but that publix always feels like going to Ikea or Dolphins mall. This publix on 167 and 88 is hidden at the end of kendall drive, I always come to this one since I feel like since its tucked out on 167 not many people know of it, there is always plenty of parking and never a line to pay! read more

Love my Publix is always empty (not to crowd) the workers are friendly and is always fresh...

I purchased a Sara Lee desert on 10/27/16 and got food poisoning. Turns out the pound cake I bought expired on 4/19/16. It was over 6 months old!!! Gross read more

My dr sent my prescriptions here when I was sick. I was unable to pick them up that evening. Went the next day around noon and they still were not ready. That is not acceptable. read more

Using the website I placed an order for one of each of the three flatbreads they now offer. The order was finalized at 12:49pm with a pickup time of 2:30pm. I arrived in the store around 2:15 and the Hot pickup area was empty, to be expected, and I collected various other grocery items until 2:30. The deli had a couple of guests but was far from overwhelmed. I waited until 2:40pm before I was asked what I was waiting for, I pointed to the three tickets they had and said I was waiting for the 3 flatbreads. I was immediately told the person handling my order was new. I could tell he was brand new from his meandering behind the deli the past 10 minutes I'd been watching. Thankfully two other deli workers seemed to help him gather the ingredients but not actually build the order. They proceeded to slice meets and cheeses for other guests, again not overrun by guests, only 1-2 people. About 10 mins later, 2:50pm I now receive the first flatbread and now he begins to build the 2nd of 3. At 3pm, I'm the Only guest waiting now, the other workers are still not taking over to finish my order. One worker offers me 2 chicken tenders because she assumes I'm hungry as I am waiting for my food. I accept. (If not for those tenders they'd be getting 1 star). At 3pm, receive my 2nd flatbread and the third hasn't been put together either, not sitting there ready to jump into the oven. This flatbread was "done" only 5 mins later but I had to point out that he added no chicken. Another deli worker who's been there at least several months told me I was incorrect, I had to point out the menu said chicken and so did my email confirmation of the order. After agreeing with me the new guy had to walk in front of the counter and ask me which type of Rotisserie I'd prefer... I make a quick choice and the "Experienced" deli worker sliced it up quickly, added more tomatoes and cooked it again. This final flatbread I received at 3:10pm. I forgot to mention that at every opportunity the deli workers kept telling me that he's new. As if that's a way to apologize for the extreme delay. I can obviously tell he's new. So, waiting 40 mins after the time my order was scheduled caused me to arrive home with luke-warm go cold flatbreads and they were gross to OK at best. The BBQ pork Flatbread didn't taste like BBQ at all. I saw the small drizzle placed on it but it obviously wasn't enough. The Buffalo flatbread had so much buffalo dip on it I'm not sure it was even fully warmed up in the toaster. They need more time to perfect these new menu items, I'd wait a few more months before ordering one. I'll probably never order them again. It puts into jeopardy my willingness to order subs from Publix in the future as well. read more

i was at the Publix deli the other day, and i was very pleased with the young lady who served me, Shirley. She was very nice and provided me with excellent service, very friendly also, i just had to leave a review. very pleasant experience, i will keep going to this Publix for all my deli needs. read more

Best service !!!!!ever the food look fresh and clean always they have everything and diferentes brands

Damn Publix I love your location out west on Kendall Drive and 167 Ave by Krome Ave.Went grocery shopping today because I was in the area and is I walked the store was very well organized and clean especially the bathrooms.The staff is friendly and this Publix has 17 aisles can u believe this.I love this Publix location out west. read more