When Publix fills an RX, their website and app says that you can skip the pharmacy checkout line and go to to the Prepaid pickup window. See pics for where they are promoting this. Don't believe them...they don't do it. I go to the Locust Grove, GA store #1052 to pick up my 1 $2.07 RX. I walk past the line up to the Prepaid Pickup window. I am told by the person at the regular pickup window to go to the back of the line. I tell her no need to because I prepaid. She says there is no one to help me even though there are at least 5 other people working. I say I will just wait here. I am told that the 2 that can help me are both on the phone and they are too busy to help. So I stand there waiting on my prepaid RX while the snarky cashier helps every other customer except me. After they clear out all the other customers she tells me she can get me now. One of the other two that can help is off the phone but didn't even bother. Don't offer a service that you don't provide and then have nasty, mean girl staff make sure they don't help you. Complete customer service fail and unfriendly service on top of not delivering what service that you promised and promote. Also don't think you will get help from the Publix corporate office either. After 6 calls of being hung up on and transferred all over the place because there is no "CARE" in their Customer Care, I finally was able to leave a message for a "Mike Chavez" over the Pharmacy services for store #1052. Did he give me a call back? No he did not. And based on Publix's total lack of caring about the customer, I am sure I won't hear from him tomorrow either. read more

See all

Just purchased an all butter pound cake. Cake was the driest, flavorless cake I have ever eaten. No butter flavor, no moisture.

I bought naan bread from here yesterday and it was moldy. I did not realize it until after I ate most of it. I usually don't give low reviews. read more

I ordered a few items such as a Chicken Tender Pub Sub. It was good! Very messy but I had a lot of ingredients lol. I did Insta-cart curbside delivery and the guest associate brought it out with in one minute of me pulling up! The bags were label and separated accordingly. This Publix location has nice and polite workers and I've never had an issue with any products. read more

Publix - Locust Grove - Chicken Tender Pub Sub - Drugstores Near Me - Locust Grove, Georgia

See all

Not my regular neck of the woods or shopping choice, but I was passing through with someone else and not actually shopping myself. The customer service desk had a new employee working the area, so it wasn't the smoothest transaction, but every employee that passed by the customer service area (Manager included) was very helpful at trying to get the task completed. I understand that the world doesn't revolve round me and appreciate good, honest effort and that's what I got. The Publix prices did quickly remind me why I don't shop there, but we all make choices and have our favorites. read more

I probably stop by here at least 2 times a week lol. Everyone is really friendly and the cashiers are really quick. They no longer double coupons but you can't Beat their BOGO sales. We also use them as our main pharmacy and they usually always have everything we need that same day. Every once in a while they have to order something but it usually comes in the next day. If you get your flu shot their, they usually give you a $10 gift card during flu season. read more

The 3 stars is for Keyanna in Deli because she was absolutely kind. I called to see when deli closed, I was told 9:45 P:M. I was ok with that as it was only 9:30 p:m. I asked the lady who was putting away things if it was too late to get 2 subs. She looked at me nastily and replied, you see what time it is? I said yes it was 9:32 p:m. She went to the back and called a girl named Keyanna, and exceptionally rudely said, I told you that's why you don't put stuff away, referring to girl about cleaning etc. She then asked what meat I wanted and I said regular, and of course she rudely asked me again, what meat. I would have left right then had the girl Keyanna not brought things out and apologized. We order Publix deli 3 to 4 times a week and I can assure you, we will never return here. I'm assuming the older woman was in a management position by the way she addressed the young girl. I am surprised that any employees have to be embarrassed that way in front of customers, much less they way I was addressed. Please tell people you close at 9:30 p:m so customers like myself aren't embarrassed or afraid to order food here. read more

This is a very well located supermarket. They have a great selection of organic products. Very clean and friendly staff! They have Cuban bread!!! read more

See all

This is by far the worst Publix I have ever been to in the country. Every time I come here they are out of everything, the store is messy, and there is 1 check out lane open with a line. I will drive 20 mins to Kroger before I come back here, it's pointless read more

I have shopped in this store since the day it opened and it has always had exactly what I need. In the off chance it didn't, the staff has always been able to make it happen for me. Everyone is friendly and helpful. The store is always clean and stocked. Manager Kelly is great for any questions any time. Very pleasant place to shop! read more

I really would like to recognize this young lady there. her name is Roya. she is amazing and such a delight as well as helpful. She goes above and beyond, never gets aggravated with helping people and I greatly appreciate that. read more

I hate writing bad reviews but I was told to wait 10 minutes for my order of chicken to be told after 15 minutes there is no 8 piece. The YT old women with glasses in the back was very rude. I will not be returning to this Publix Ever Again read more

Publix is amazing. I came to visit my mom and was able to put an order in for a baby shower cake for me within 24hours notice. I ordered a half sheet red velvet cake, but when we finally cut into the cake...I was sad because my pregnant tastebuds were looking forward to red velvet but instead we got marble :( After enjoying my baby shower, I called the bakery and told them what happened. Even though it was the wrong order cake, my guests still enjoyed it. The cake was very tasty, the whipped icing was the perfect taste an texture, and we had about 4 pieces of the cake leftover. The lady in the bakery told me to bring in my receipt along with whatever cake I had left to show her so she could verify that I did receive the wrong cake. I got a full refund, which I was excited about but still disappointed because I REALLY wanted red velvet :( Overall, great grocery store, great service every time I come visit. read more

Love Publix. Wish we had one in Barnesville. I will go here if I'm doing a gourmet dinner because I know I can get what I need. Plus the staff is great. read more

Until four years ago I had never heard of Publix. As far as I can tell all of the Publix supermarkets are a cut above the competition. I knew what good customer service was but I did not expect it at grocery stores. Publix as a whole does customer service better than all other grocery stores. With that said each Publix is different as well. Overall this Publix does a great job with all they do. I enjoy going to the store as a customer because for the most part everyone at this store treats you as a friend. When it comes to price some things are more expensive one other things are cheaper. On the other hand there sales are the best. I am a fan of Publix. read more

I went there on Sunday July 12. I purchased a watermelon, I only checked it on one spot for ripeness. I also purchased the ready to cook chicken with spinach and feta as stuffers. The date on those was July 17, (today is the 14th). On Monday I took the Watermelon out to cut it and realized it was bad. I went back to the store putting the watermelon, still double bagged behind the drivers seat. It basically blew up. All over the carpet, it is disgusting. I told the young man at the desk how bad it was. He didn't even seem to hear me. Just told me to go ahead and get another one. No way, I asked for a refund. He gave me a gift card, to be fair, I just said I would prefer cash. Didn't insist on it. My car has been cleaned 3 times with Odoban. It smells worse every day. Never again. Cooked the chicken today, it looked terrible and smelled off. Going to let my husband test it. Not happy at all. Ingles it is! read more

The worst customer service experience at the customer service's desk. One of their manager, Terry, was there. Did not even acknowledge my presence as I walked up to the desk and waited behind another customer. Another older gentlemen who was working the entrance welcomed me and asked what I need help with. He was extremely helpful. So another associate helped me with my western union request. Took forever. Long story short, sender's name is somewhat irrelevant since it's a relative. I was asked for my name over and over again. This was after I told the associate that I usually get it done under the name (head of my household) that's already in the system anyways. The process became longer and irritating. It ended not with my name as the sender and with what I requested in the first place. Then this associated ended the transaction with " Sorry, I wasted your time". Me: read more

I absolutely love this store!! Customer service is the best ever. I know I visit at least 2-3 times a week. The store is always clean. The cashiers want to know if you have found everything you need and are willing to make sure you are happy!! I have returned items and they are willing to refund or exchange items without any problems. Great place to shop!!! read more

I frequent this location. Good/ fresh food and everyone is friendly. It's always clean and bright in there. Easy to find what you need and go. read more

Publix was my favorite store in Georgia! It was right up the street from my old house. All of the staff is so friendly and nice and the store was always nice and clean. They made the best subs there for $5.50...i'm getting hungry just thinking about it lol But i really miss this store. Definately shop there!! read more

I used to love this store, but the mgmt, enployees, and area/patrons have gone downhill. On my last visit there was a group of ppl in the parking lot loitering. Very loud, obnoxious trying to get attention. I went to the deli for a sub. One sub. There were 4 ppl making subs. It took 20 minutes. To make one sub. You can imagine how frustrated I was at this point. More unsavory patrons lined up behind me. Being loud, holding what should be a private conversation on full blast. They're ALWAYS out of meatballs for subs too. I go to checkout and this angry Haitian? Woman bagged my groceries. I said hello and smiled twice. She stared at me. I tried to help slide groceries down where she could reach. She stopped bagging altogether and just looked at me like I had done something wrong. Not really sure who does the hiring here. They should better examine potential employees. Then again I already know mgmt doesn't care because of my deli experience. I now go to the one on hwy 20 only. Much better mgmt and CSRs. read more

There is lots to like about Publix, but one area where this chain is WAYYYY behind many others is in its Gluten Free offerings. Our son is G-Free and dairy-free and we always cringe when we have to head into a Publix (in contrast with a Harris Teeter, for example -- I'm not even comparing them to a Whole Foods or an Earth Fare) ... they do not seem particularly interested in carrying a wide variety of these products. And when it comes to nut milks, they again lag. We are strongly biased toward So Delicious coconut milk, which is becoming nearly ubiquitous in the other large grocery chains. You almost never find it at Publix, and that was again our experience in the Locust Grove location. read more

Love publix the produce is always fresh and the meat is awesome never a complaint. And I have to say the customer service is outstanding. When they say itva pleasure to shop there they are correct. If you want a product they don't carry tell the manager and most likely they will get it. read more