Store hours are not what they say they are. I arrived when they first opened and they did not show up for 2 hours after store hours started (6AM). I need her changing my lock since my keys are nowhere to be found. Called customer service and they only let me speak to the property manager. Im still waiting out here. read more

Public Storage - Self Storage Near Me - Virginia Beach, Virginia

Storage unit was fine. Clean and secure AC room that is checked nightly for security. What you can expect from a storage unit. . I just didn't like how my price jumped 100$ within 5 months so I'm leaving. read more

I had a unit here for 4 years including about 1 year when it was Happy Box. Closed out in February 2023. Nice and clean. Climate controlled inside the building. You used to be able to get into your unit at anytime but they changed it about a year or year and a half ago to only before like 9pm I think which was a little annoying. They increased my monthly rent 6 times in 4 years, only one of which was done by Happy Box. Seems like they penalize using a unit there long term. read more

Pricing is ridiculous. Online is cheaper. I place my order online, it was ok, for 6 months.. than pricing elevated. read more

i have only used a storage facility once in my younger life...when i relocated to marry and that was over 30 years ago...that was a horrible experience! the marriage, not the storage! LOL i was greeted by a very nice young person, Candice. So extremely helpful, understanding, caring, and conversant! Originally, i wasn't sure what i needed to do and she was so reasonable and flexible. Gave me the chance to re-evaluate. I was so impressed, that i eventually returned just because of her. i upgraded to a larger space and i really think WE made the best decision to suit my needs. i am so grateful for her help. the space was clean, safe, well light - and near to both my temporary home and new employer - i couldn't be more pleased. thank you Candice and Public Storage! read more

It was so simple and easy to get a unit and it was done online. Instantly rented a unit in the matter of minutes.

Very clean facility, staff is helpful, I am extremely pleased with the choice I made.

Susan is a good worker with very good customer service. She helped us correct an error and we got our refund. She deserves a recognition! Thank you Susan! read more

My husband and I rented a storage unit(G144) on November 28th, 2020. In purchasing this unit my husband and I made the decision to purchase a climate-controlled unit for several reasons. The first and most important reason was that my Husband was being deployed with the United States Navy and though we were given an estimated time for his return, we were not certain of a specific date. We also decided to purchase a climate-controlled unit because we would be entrusting most of our possessions; including everything household related - from furniture to mattresses, small appliances, and our other belongings we had to that climate-controlled unit and we wanted to ensure it would be safe and less likely to be affected by the changing inclement weather. After placing all our belongings in our unit, we were encouraged by the current property manager to purchase the preferred insurance to further insure and protect our belongings in the storage unit (G144). The United States Navy sent my husband on an extended tour and he was not able to return until September 2021. Upon his return, my Husband secured an apartment us and our new 11-month bundle of joy. When he visited the storage facility to retrieve our belongings, to his and eventually my total disbelief, he found that our storage unit (G144) was covered in a mold like substance that severely damaged and ruined over 90 percent of our belongings. My husband, provider and serviceman of this great country realized that he would not be able to salvage any of the items he/we stored in good faith, for our family and home. It was at this time he contacted and communicated with the Representative at the front desk at the facility. The lady next to our storage stated she had experienced the same thing within her unit. She offered no compassion or paths towards a possible resolution. My husband then immediately spoke with the property manager, I would love to say that she offered some sort of solution to our pending hardship, but she did not. Instead, he was presented with a brochure from the REFFERED AND PURCHASED insurance company. Finally, he was offered to have our storage unit exchange for another unit. My family is currently without any of our possessions, my husband is distraught that because of some sort of malfunction with the climate-controlled storage unit and the rip-off insurance company he cannot provide for our family, and I am at my wits ends not only tending to our baby boy but emotionally supporting my husband. I am tirelessly seeking any sort of resolve for this issue that was beyond our control. Yet to date I have spoken property Manager Mesha and her Manager Michelle all of whom have been unable to offer me any real solution, any empathy and provide any real resolution to our dire concern and complaint. Keep in mind that during our conversations with Michelle I was what would I like for her to do. I requested a full refund on the until that I have paid for over the last ten months. There was obviously some sort of malfunction to the climate-controlled unit that caused the mold. The least that the company could do is refund the storage fee; we were not asking for the value of the items that we placed in their care. But Manager Michelle stated that she would be unable to provide a refund but would be willing to pay a company to haul away our damage belongings. Not only was her response cruel, but it was also condescending to say the least. Finally, to add further insult to injury, I received an email from an insurance representative informing us that our PAID coverage would only cover $250.00 due to mold being the cause of damage. The storage facility unit, their management team and the purchased insurance all failed me and my family. The idea that a citizen of this great country would ensure their possessions and the possessions of their growing family to a storage company for safe keeping, to come back to mold, poor customer service, $250 and no other resolution is despicable and plain sad. I am humbly telling our story in not only an effort to bring these actions (or lack thereof) to light, but to find some sort of resolution. We paid the requested storage facility rent. We did not cause the mold. We properly escalated our complaint. We were met with: it happened to me, we'll remove your molded items, we won't refund you, we can only pay $250 on your $5000.00 coverage. Thank you for your time. read more

I did everything online. It was very fast and easy. The facility is nice and clean. I'm very happy with them!

I never give reviews, but Josie at the Diamond Springs location helped me completely with excellent customer service. She helped me choose the right size storage and stay within budget. She even helped me with downloading the app. This was the first time I ever rented and she was extremely knowledgeable but also took the time to answer every question. read more

Absolutely awful. The bill jumped from my standard $53 to $164 without any notice. They blow up my phone telling me about upcoming payment and possible late fee but nothing at all about the price tripling. read more

Jaleesa was super friendly, overall helpful and amazing! SHE DESERVES A HUGE RAISE! THANK YOU JALEESA! If it wasn't for her I would of been renting a storage unit somewhere else! read more

Super clean a bit hard to maneuver, but nothing too difficult!

I have had a very positive experience with this location. The facility is maintained very well, everything is easily accessible, the manager is friendly and helpful, and it is reasonably priced. The elevators are a little slow, but that is a minor thing. I would highly recommend to anyone in need of a storage unit. read more

The facility is nice and clean with plenty of loading carts. I called and moved in the same day with the best rates in town! The process was completely online and super easy. Great job Public Storage!! read more

Signed-up for a unit online, and of course, found out my "offer" was too good to be true. Didn't get the deal I signed up for but the front desk attendant offered me at least something in the same ballpark. Units are clean and there are moving carts available for use. Hallways are tight so if you have big furniture, may need to confirm an outside, drive-up unit. There are better options for less money. read more